I received additional charges from Shaw Academy after I spoke with a representative who was permanently closing my account.
I used this company from May 8th until June 2nd doing the free trial Marketing Class. However I did not cancel the free trail before the June 2nd deadline as I was still finishing my class. I called to cancel my membership and permanently close my account with Shaw Academy. I spoke with Nicole K who stated that she would cancel my account. I received another charge July 2nd and then again July 29th after my bank issued me a new Visa card number. I want to permanently close my account with Shaw Academy so that they do not take out further funds from my account as well as refund from last two charges.
Desired Outcome
I want to receive a refund of the last two charges of $69.99 and I want my account permanently closed with Shaw Academy.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, But as per our records the amount of USD 69.99 has been credited from our end to your Card Ending with *** on 05-Aug-XXXX XX:XX with the Transaction ID- *** the payment should reflect in your respected account in 3-5 workings days for the days of refund.
Charged my card $200 without asking me or being clear they would be charging me
I am taking a free 4week class from SHAW ACADEMY..I have 1 week left.A rep called to intorduce himself and tell me he was opening up more courses for me to try.I said great but I wasnt sure I wanted to purchase them till I finished the free course and was very clear I didnt want to pay..He said ok..After I hung up he charged my account 200$ and is now not returning calls
Desired Outcome
Full refund
Shaw Academy Response
• Aug 06, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $199.95 USD for the purchase Shaw Academy Premium Membership - Annual Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned during the registration as per which this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
Auto-enrolled to paid course, despite not wanting it. refuse to refund - 3 months of unused course
Signed up to a 4 week free course, which I only attended one class. Mulitple emails were sent to rebook missed classes, but I was not interested. Now I have found 3 x £49.99 (months of May, June, July - have been removed from my Paypal account. Shaw Academy are refusing to refund, despite it being clear the service has not been used, and was not wanted. I have advised them that auto-enrollment, is not moral, and I believe it will be outlawed - if it has not already.
Desired Outcome
I would like them to refund £49.99 x 3 for the 3 months taken from my account, as it is immoral to auto-enrol, especially when it is clear that even the free course has not been accessed or used.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We are sorry to let you down with this experience. However, I would like to confirm that your refund has been processed for both of your purchase please be rest assured you will be receiving the refund in 3-5 workings days
With Regards,
Shaw academy
Customer Response
• Aug 07, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund of 7150 Naira 0
nm32`q
Last 4 digits of my card ***
Amount paid 7200naira
Date of payment Tuesday 4th august 2020
I subscribed to their free course then mistakenly subscribed to premium version and cancelled the subscription right away I haven't attended any classes and I have bills to pay I didn't intend to subscribe I wanted to cancel the free trial before the billing time then mistakenly subscribed to a premium version
Desired Outcome
I just need my money. Please refund back
Shaw Academy Response
• Aug 06, 2020
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
They have taken an unauthorised payment from me and I feel robbed by them as there is no direct line for them to contact for a refund.
I joined Shaw as was advertised for a free 30 day trial, but I cancelled the same day I joined them. The next day I cancelled my membership and later that day I had someone call me from the US from shaw saying that they was going to re-activate my membership and give me free modules and a free e-certificate. I went to then view the certificate and the next thing I know they have taken £39.95 from my bank account without warning or authorisation from me to do so.
I emailed them asking for a refund as payment was taken for no reason and everytime they dodge the question and answer with:
I see you have purchased it even before we could enabled one Toolkit and one E-certificate. The materials have been enabled in your account.
No need to worry, instead of a refund, I will enable rest of the e-certificates in Excel course for free.
If you need any further assistance ever, please contact us back.
Your Friendly Neighborhood Shaw Academy Support Team.
(Above email ref: (#XXXXXXX)
Then I email their billing account team - REF (#XXXXXXX) and get the same thing, its like im speaking to a robot as im not getting anywhere, and there is no contact number to call for help.
I would like a full refund as they have taken it from my Natwest Bank account with an unauthorised payment without asking. I can give more details if needed.
Desired Outcome
I am seeking a full refund of the total amount of £39.95 for an unauthorised payment taken from me.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We have reviewed your account and would like to confirm that we have charged £39.95 GBP for the purchase (Module E Certificate) you made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards,
Shaw Academy
Customer Response
• Aug 07, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I requested a refund 2 days after purchasing a course - company refused to refund. Discovered they have been unaccredited and are misleading.
I have wanted to start an online course and have been bombarded on Instagram and a Facebook with Shaw Academy's courses. They seemed legit and Google showed good reviews on trustpilot. I decided to buy a membership but before staring attending any classes I went on google again, just to discover that many people have been complaining about them. I saw on trustpilot website they are actually misleading people and there is a big note about the company's behaviour - their score was manipulated (https://uk.trustpilot.com/review/shawacademy.com). I also saw on Wikipedia that they have lost their accreditation on 24th July 2019. Also, Wikipedia site warns about the neutrality of the content regarding Shaw Academy (https://en.m.wikipedia.org/wiki/Shaw_Academy). Two days after the purchase I have sent several emails to the company in order to get a refund, but they said I am no entitled to one and keep trying to push the classes or arranging calls to discuss it further. They are clearly a scam company and I do not want to attend any of their classes. Also, after you buy the membership you need to pay extra for their learning kits and diplomas. I would like my refund ASAP. This company is clearly a scam. I contacted their PayPal Emil requesting the refund and haven't heard from them either. People need to be aware of their activities and this company should be closed.
Desired Outcome
I would like the company to refund the amount of £99.00 paid on the 29th of July 2020.
Shaw Academy Response
• Aug 06, 2020
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Customer Response
• Aug 07, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Shaw Academy charged me over $100 on a supposed "4 week free-trial course" the same day I signed up for their service. I never made these charges!
I came across an Instagram ad from Shaw Academy displaying a *"FREE" 4 week trial courseand was told they needed my credit card information to prevent any frauds and bots. HOWEVER, when I signed up on JULY 24TH, they charged me $69.99 on that SAME DAY. Not only that, they told me to unlock a module toolkit and when I clicked it, it showed that I PURCHASED it and it also charged me $45.99 for a "ONE CLICK" purchase, like are you kidding me?! When I e-mailed them QUESTIONING why I had these charges, they changed my "FREE TRIAL membership" to a "PREMIUM membership" WITHOUT my CONSENT and was told they were only allowed to trade services, when I was explicitly told that I can cancel it anytime as long as my trial does not expire. When I asked them to cancel my membership and demanded a refund on MULTIPLE OCCASIONS, they refused to do so. This is totally ridiculous for FALSELY advertising a "free" trial product. Their products and service is unsatisfactory. Shaw Academy is a scam.
Desired Outcome
I demand a full refund on these charges made to my credit card. If not, I will report Shaw Academy to my bank and news reports to undergo fraudulent investigation for stealing my money.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged CAD 69.99 + CAD 45.99 for the purchase (Shaw Academy Premium Membership - Monthly Subscription+Module Toolkit) made via our One-Click and Auto-renewal option, As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
With Regards,
Shaw academy
Customer Response
• Aug 09, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been attempting to cancel my subscription because I do not want to be charged after my free trial nobody answers the phone!
I have been attempting to cancel my membership early as I do not want to continue my membership as I find their practices annoying and I find myself feeling hounded by emails when I wanted to learn at my own pace. I attempted to cancel and they insist on you calling to confirm the cancellation which is sneaky - just let people cancel. I attempted to call in the outlined times given but nobody was answering even thought I started calling at 2:30PM on a Wednesday. I started attempting 9 days before my trial ended because I had a sneaking suspicion they would do something shady like this. I just want it to be cancelled so they don't take my money.
Desired Outcome
I want them to cancel my membership and fix their cancellation processes - the hoops you have to jump through to try and cancel are nothing short of a way to try and trick people into staying on in the membership and collecting money.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue.
With Regards,
Shaw academy
Customer Response
• Aug 08, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up to take the business course, the payment was taken out of my account, but I can not start or access my class courses, it keeps telling me
The site keeps telling me to resign in, then it takes me back to the beginning again. I was never sent my free e-books to my whatsapp neither. If I can no access or start my classes by the due date of August 6, 2020, then I would appreciate my refund back, so I can start my education elsewhere. I will be looking for your response. Thank you!
Desired Outcome
I want to have access to my e-books and start my business courses, that's already had a payment taken out of my account, if I can not get that request, then I would like my refund back and deletion of my information please.
Shaw Academy Response
• Aug 06, 2020
We sincerely apologize for the troubles, We have forwarded the issue to our technical team. It will be resolved with in 3 days. Please reach out to us at ***@shawacademy.com if you have any other issues.
Failed cancellation and charged against my wishes
I signed up for 4 weeks free and then attempted to cancel my account but apparently was unsuccessful and they charged my card and I've sent multiple emails and no responses. I just want my money back and my account closed ASAP
Desired Outcome
A full refund
Shaw Academy Response
• Aug 06, 2020
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Shaw is a SCAM. Poor content, repeatedly cancelled, charged for months at $70.00, had to call to verify. Extremely poor experience.
I was sent a link from a friend for 4 free weeks. I cancelled because the content was very poor. I've been charged for several months after cancelling. when cancelling, you have to click the cancellation option 5 separate times and then are told you must call the company with a verification number to validate your cancellation. On the phone they continue to try to make you stay. I did this multiple times and still charged. They market HEAVILY and I would like to prevent other people from contributing to their scam and losing their hard-earned money.
Desired Outcome
I would like to make sure I am no longer charged and to leave info for Revdex.com to post for other consumers.
Shaw Academy Response
• Aug 06, 2020
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Shaw Academy charged me 39 euros without my permission
I registered the free-trial of shaw academy on Aug 5, 2020. Then I found the course totally useless. I thought it was free trial so I terminate it on the same day. Then when I check my credit card, I found that I was charged 39 euro. I log on the account in Shaw academy and found it is about the E certificate. I am very careful and am sure I did not click on any botton. I do not even take a course on Shaw Academy. How ridiculous they charged me for this certificate when I did not take even one course. I am 100% percent I do not click on any bottons and Shaw Academy charged me 39 Euros without my permission. They should refund it to me.
My username is ***@gmail.com. I attach the picture for your reference.
Desired Outcome
Refund me the 39 Euros or cancel the unauthorized payment of 39 Euros
Shaw Academy Response
• Aug 06, 2020
Hi ***,
We are very sorry for the inconvenience you faced. However we would also like to bring it to you attention that you have accepted the terms and conditions which clearly indicated about the one-click non refundable purchase. Just in case a customer has failed to see that, we have also added a disclaimer on the banner itself. We are sorry to inform you that the refund is not possible. Refund are given in situation where we as an organisation have failed to cancel the account even after the customer has requested to cancel before the trial period. As far as we are concern we have upheld our part of the contract with you. Unfortunately we are unable to provide you a refund.
Regards,
Shaw Academy
Customer Response
• Aug 07, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw academy:
I think that your explanation does not make any sense at all. Please reply the following two questions.
1) How can you prove that I click on any purchasing bottons. When I registered the free trial and entered the course interface, I realized that there are many traps, e.g. one-click payment. So I feel your so called course is scam. I only want to quit it as soon as possible. I was very cautious and did NOT click any purchasing botton. If what you said was correct, may I ask you if there is any verification from me, such as one-time sms code? You always used the free trial to trap people and steal their credit card information. Then no matter they click or not, you charged the money from their account.
2) You admitted that I do not access the E certificate which was charged by you. How ridiculous? Will consumers not access the service if they buy it? The only explanation is that you open such service and charged people. I have a email from you that you want to compensate me with some extra services. First, I do not need them AT ALL. Second, it is actually an evidence that you ALWAYS open the services for people WITHOUT their permissions.
The last question, why do you have so much 'one-click' purchase botton on the website. You are the ONLY one because you want to trap people. No decent company will behavior like you.In my case, it is even worse because you charged me even I do not click on ANY purchase bottons.
I have reported to the police, bank and VISA management.
Shaw Academy Response
• Aug 11, 2020
The One-Click purchase is completely automated. Only when you click on the radio button the system will initiate the transaction. Hence the transaction itself can be considered as a proof of you clicking on the button.
We agree that we did advertise free course for 4 weeks, however we never mentioned that the add-on were free. More over the as mentioned on the previous response we One-Click purchase payments were all very well explained as well as we have added a disclaimer on the button.
Well that being said we would also like to inform you that as a goodwill gesture we have initiated a refund which will be credited back to the source in next 3-5 business days.
Regards,
Shaw Academy
Customer Response
• Aug 11, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I subscribed for a 4 weeks free trial on the Shaw Academy e-learning website. Almost 120 c $ were stripped off my account and was denied a refund.
On August 4th, I started my 4 weeks free trial with Shaw Academy.
As soon as I logged in, I purchased a module tool kit for 49.99c$ which was made available on a free trial mode.I supposed it's free.
I tried to unlock the module 1 to see what topics it covers . I was charged 69.99c$ which is the price of monthly subscription and I figured out later from the queries page that that action cancels the free trial which was not clarified in the terms and conditions especially on the free trial section.
I emailed them and got a response that they deactivated my membership which is really another unethical action because they should not make changes to my account on their side.( what guarantees that they won'r reactivate and withdraw more money which happened with other customers? ) And that they won't process a refund but can offer me a six month free.
This is typical a scammer business model.
How can I trust such people who tricks consumers this way??
I would like to have a full refund. And deletion of all my credentials from their website.
Desired Outcome
I would like to have a full refund and my information to be deleted completely from their system.
Shaw Academy Response
• Aug 06, 2020
Hi ***,
We're sorry to know you were less than satisfied with Shaw Academy. We have reviewed your account and noticed that there are two charges added to your account. The first charge was against the purchase of Module Kit and the second was for activating the premium membership by unlocking the Module 2 before the completion of Module 1.
As per the terms and conditions that you agreed upon registration these charges are non refundable. If you have failed to read the Ts & Cs we request you to access the below link and refer 5.8.
https://www.shawacademy.com/terms/
If you have any further queries please reach out to us at ***@shawacademy.com.
Regards,
Shaw Academy
Customer Response
• Aug 08, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
Thank you for responding and taking the time to check thoroughly.
My response is as follows;
- All aspects of module 1 should be made available for free within the one month free trial. The tool kit and an overview of the topics covered by the course.
- If it was not meant to be free .The special offers windows and the module 1 tool kit must restricted for members only and not presented as one click purchase in a free trial mode.
- Actually all the topics covered in the course must be present on the module page of the course under an "overview " section so Students could have a generalized look of the course and decide for themselves whether to continue or not. And of course, the material can be restricted for members only
( that what made me try to unlock the module 2 . To explore the topics.)
- I never knew that the unlocking of module 2 would cancel my free trial and I will be charged for a monthly premium membership a 69.99c $. It was not clarified in the terms and conditions. I got to know this when I was looking for a way to contact the Shaw Academy and came over the queries , explained in details. . This is a cunning way to charge people without them noticing what's going on.
- The whole site has a confusing and tricky nature.
- The non refundable nature of the one click purchases was not made clear in the free trial term , it was made clear in the billing section and I was not supposed to be billed in a free trial mode. I entered my financial information just to enable the free trial , not to be directly billed.
- This is so dishonest and you cannot compare that to any other successful business like Netflix or Spotify.
- It is now a matter of trust and here You made it easily lost. I feel the whole thing more like a free trap not a free trial. I am not able to use the service confidently since that incident.
- How can I benefit from a six month free membership if I haven't been able to benefit from a free trial for one day.
- The fact that Shaw Academy allowed themselves to deactivate my membership and make changes to my account to convince me to accept the 6 month free offer , opens the door for them to tamper with my account later and charge me again.
- I am not sure if I try to accept the 6 month free offer or the 12 months ( which are basically the shaw's academy available solution) that I won't regret it. I can not afford losing more . All I had then in my account was 500c $ while I am a mother of 4 in a hard time when everyone is striving to live. I made it clear guys in my email that this is not a business model that is likely to thrive.
- I seriously want a refund as this whole service was unsatisfying and traumatizing for me .
Shaw Academy Response
• Aug 11, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $49.99 CAD +$69.99 CAD for the purchase (Module Toolkit - Monthly Subscription +Shaw Academy Premium Membership - Monthly Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
With Regards,
Shaw academy
Customer Response
• Aug 14, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
After cancelling my free trial, company charged my credit card $69.99 two times almost two months later. After asking for refund, they refused.
On May 21, I started my free trial with shaw academy. Within 3 days, I called to cancel my free trial only to be coerced over the phone to stay. Next day, I cancelled over the phone and confirmed that I was cancelled via phone once more after not receiving a confirmation email. Almost two months later, on July 30, I saw there was two charges posted on my account for $69.99. I called Shaw Academy and they said my account was active and I'd have to get transferred to their billing account. I cancelled my account again. I received an email on Aug 1 saying they do not issue refunds. There is no phone number to dispute the claim and I have contacted their email many times to try to dispute this. I called the only phone number they have listed in which I was told that billing can only be contacted via email and that they can't help me.
Desired Outcome
I would like a return of my money for 139.98
Shaw Academy Response
• Aug 05, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $69.99 CAD*2 for the purchase (Shaw Academy Premium Membership - Monthly Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned during the registration as per which this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not authorize them to charge my credit card and they have done so anyways for 2 unauthorized charges, and now they refuse to refund because of their policy (which shouldn't even apply because they charged me fraudulently). This company's reviews are horrible online - fully a scam.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged CAD 69.99 +$69.99 CAD for the purchase (Shaw Academy Premium Membership - Monthly Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
With Regards,
Shaw academy
Customer Response
• Aug 07, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
On July 24, 2020, I subscribed to a trial Shaw academy membership, the same day I canceled and was charged the full fee of $69.99.
On July 24, 2020, I subscribed to a trial Shaw academy membership, and that same evening I call a representative to cancel my membership, stated: "I have a habit of not canceling memberships on time." My representative assured me that would not be a problem and as a perk she would extend my trial and "gift me" with a free toolbox and certificate. On the first of August, I was notified by my credit card company that my account was being charged with an interest fee concerning the charge of $69.99. The very large very sudden amount of $69.99 on July 24, 2020. The start date of my trial they charged me! Right after my conversation in which their representative assured me I wouldn't be charged, they charged me! Before my trial end date (in breach of their own contract) they charged me! I received no emails to correspond with the transaction. Nothing in my spam, nothing in my inbox, no emails stating that I was given this or paid for that. Just a penny shy of $70 slipped out of my account!
Desired Outcome
I want the $69.99 back on my credit card, plus my name and information removed from their files.
Shaw Academy Response
• Aug 04, 2020
Hi ***, sorry to hear that you had to go through such trouble, This is definitely not the kind of service we stand for! We are as disappointed as you are to hear that your experience with us has not been stellar be it the web page or when you reached out to our support team. Give us a chance to make this right. We have initiated the full refund for (Shaw Academy Premium Membership - Monthly Subscription) of the amount of $69.99 USD, to the original mode of payment it should reflect in your respected account in 3-5 working days and we have cancelled your subscription as per your request.
With Regards,
Shaw academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I started a free 4 week trial with Shaw academy and wasn't able to do my classes on their app so I canceled my subscription.
After canceling my subscription I thought the everything was done. Then on 07/31/20 they charged my card 69.99. I then look through my transactions and found another payment to them for 39.95 on 07/03/20 before I even canceled the free trial. I've reached out to both their support email and billing email and I got one reply saying they can't refund me. They're just stealing money from me then? This is absurd. I keep emailing them and they continue to ignore me.
Desired Outcome
My refund totaling $109.94
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged for the purchase (Toolkit for Professional Diploma in Photoshop Module 1/Shaw Academy Premium Membership - Monthly Subscription) made via our one-click purchase option/Auto-renewal option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
Shaw academy billed my card without my authorization.
Shaw academy billed my credit card under false pretense. The Project management class offered was free for four weeks and it was indicated that Shaw academy would notify me before it went ahead and billed the credit card. I attended for four weeks only and stopped attending, however, Shaw Academy went ahead and billed my card on July 20, 2020 without my authorization.
This is fraud and should not be accepted.
Desired Outcome
I am seeking a refund for the $69.99 debited from my account on July 20, 2020.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We see there is no records of amount dedication related to this Email address (***@MSN.COM) of your's in data hence we request you to kindly contact us using your registered Email on ***@shawacademy.com we are happy to help.
I was charge 34.99 week 4 of my trial period which was said to be free.
I was charge 34.99 week 4 of my trial period which was said to be free. I was promised two day notice before it would end of that trial period so that I could decide whether or not I wanted to continue and I did not receive that. I also noticed that one of my classes had deliberately been pushed to a different date and during my third week I was only allowed to attend one of my classes and not allowed to attend the second class for the week. I even tried to reschedule the class so that would get my second class for the week. I received and email stating that the class had been rescheduled but it was not. It also states that I am able to find how much time remains for my trial period in my course Which is not there. There however an outline in the assignment section that shows for weeks of assignment and I only have access to three. I do have screen shots of this as well. I fully intended to cancel my course before the end of my fourth week and was not allowed to do so before I was charged $34.99 for my Nutrition and food Science course that trying. I feel this is a misrepresentation of what was guaranteed to me by Shaw Academy. Also the automated system even states Module one is the trial period and at the current time I have yet to complete it. After noticing the charge I immediately canceled my course and attempted to call Shaw Academy to inquire why I was charged and notice I could no longer reach a live person like I when I had problems at the start of my course.
Desired Outcome
I am requesting a refund of 34.99 that was charged to my account before the end of my trial period and for the manipulation of my course account by making my last classes inaccessible to me before the end of my trial period.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $34.99 USD for the purchase (Shaw Academy One Course Membership - Monthly Subscription) made via our Auto-renewal option after your completion of your free trial , As per our Terms and Condition mentioned during the registration as per which this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
As advertised 4 weeks of Nutrition: Food Science and Menu planing is suppose the be free. There are even 4 weeks of course work listed in the first module. Also classes are two days a week. My card was charge the first day of my fourth week and I only received one day of class in week three with my second class day being cancelled on behalf of the company and was pushed to week four without my consent or for knowledge. This coveniently made week four have three classes and they were all on the same day and at the same time. When attempting to add my missing class back to week three I was sent an email stating the class was rescheduled but it was never changed in my account. I also attempted to find the section that Shaw Academy stated in the terms and condition is in the My Course section that shows how much time I had remaining in my trial period during week three and was unable to find this section. It shows in the terms and conditions that the trial is 28 days but the advertisement says 4 week which is more than 28 days. While signing up for this course I had access to a live person to handle any problems that may have arisen and once my card was charged the upon calling the menu options were changed and I no longer had access to a live person. I was also advised during signup that I would be informed two days prior to the end of my subscription about its expiration which would allow me to make an informed decision on whether or not I wanted to continue my studies with Shaw Academy and I did not receive that notice. I feel that Shaw Academy needs to adhere to there promises and also stop false advertising its trial period. Allow people to make an informed decision on their future pursuits should be with the company without all the smoke and mirrors. If it is a four week course and you intend to charge the student at day 29 but they will continue to have access to the entire four week course then that is what should be advertised. There isn't any information listed in the terms and conditions stating whether or not the course will continue after cancelation before 28 days or loose the remaining days in the course. The student is then left to wonder whether or not they would be allowed to finish the four weeks. Again people deserve transparency. So no the response of Shaw Academy provided does not satisfy me in anyway.
Shaw Academy Response
• Aug 06, 2020
Hi ***, sorry to hear that you had to go through such trouble, This is definitely not the kind of service we stand for! We are as disappointed as you are to hear that your experience with us has not been stellar be it the web page or when you reached out to our support team. Give us a chance to make this right. We have initiated the full refund for (Shaw Academy One Course Membership - Monthly Subscription) of the amount of $34.99 USD, to the original mode of payment it should reflect in your respected account in 3-5 working days and we have cancelled your subscription as per your request.
With Regards,
Shaw academy
Customer Response
• Aug 11, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for taking a deeper look and resolving the issue.
I cancelled my 4 week trial prior to the ending and I still got billed.
I did the 4 week free trial with Shaw Academy. I Cancelled my subscription 2 days before the ending of my trial. I received an email confirming that my trial was cancelled. I noticed the card I had on file was trying to be charged for $32.99, however, I removed funds from that account, because I feared something like this happening. They dont give the option to remove your card, only change it. I needed to use that card, so I switched over to a PayPal account, but selected a card that was not in use until I was able to contact Shaw Academy, which I was never able to get ahold of anyone. They then pulled from a different account I have on PayPal when they realized that card was no good. I just want my refund of $32.99 and officially close this case.
Desired Outcome
I would like to be refunded
Shaw Academy Response
• Aug 05, 2020
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As we have reviewed your account we see that you have been charged after the 4-week free trial which is as per our policy and we have no records of you requesting us to cancel the membership before the date/time of auto-renewal hence we request you to kindly provide us with any details or screenshot related to this issue which would help us know that you had contacted us in anyways on time so that we can help you with this issue and get this resolved ASAP, Kindly provide details through Email- ***@shawacademy.com
With Regards,
Shaw academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent a screenshot of the confirmation of cancellation email
Shaw Academy Response
• Aug 07, 2020
Hi ***,
We have reviewed your account and would like to bring to your attention that you had requested for the cancellation on 14 July, however the bill was generated on the same day before the cancellation was processed. Hence the system had tried to debit on the same day. Since the payment was declined on 14 July, the system has processed the charge again on the 31 July.
We would also like to inform you that your membership has been deactivated and your payment details have been deleted. We have also initiated a refund which will be credited back to the source in next 3-5 business days.
Regards,
Shaw Academy
Customer Response
• Aug 12, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I receive my credit
I have been charged by Shaw academy on July 26th, for EUR 60,29+commissions without any reason.My account was no longer active since beginning of July
I was already charged once for 33 EUR when my subscription was still valid.
I complained and they told me that I did a One-click purchase and they could not refund me.
I did not renew the membership (expired on mid July), and never enter their platform since then.
On July 26th they charged me again for EUR 61 + bank commissions (to ONLINESACO*SHAW ACADE)
I have asked them explanations but this time I did not even get an answer.
I am very annoyed for how they stole my money.
Apart that they were calling me almost every day and sending me tons of emails and messages, trying to sell me their products. That was very annoying and I had to block them.
Desired Outcome
Full Refund of the charges since I have never asked to buy any material from them.
Shaw Academy Response
• Aug 04, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged for the purchase (Module Toolkit) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Customer Response
• Aug 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never access ther platform in the period I was charged for the second time. It is also proven by the fact that my subscription was not renewed.
Shaw Academy Response
• Aug 06, 2020
Hi ***, We have reviewed your account and would like to confirm that we have charged 39,00 EUR for the purchase (Module Toolkit) you made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards,
Shaw Academy
Customer Response
• Aug 07, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refund also for the second charge of 61, for which I was charged with no reason at the end of July, when my subscription was already over.
Total refund has to be 100
Shaw Academy Response
• Aug 10, 2020
We have reviewed your account and would like to inform you that we were not able to find any second transaction done on your account associated with your email [email protected].
Please let us know if you have any second account and also share the transaction details along with the screenshot so we proceed further with the refund.
Regards,
Shaw Academy
Customer Response
• Aug 11, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Morning.
I have received a second charge on the 26th of July, on the same card.
Please find the screenshot attached.
This should be refunded.
Thanks in advance.
Shaw Academy Response
• Aug 12, 2020
Hi ***, We are extremely sorry for the unpleasant experience with us, But as per our records the amount of EUR 39.99 has been credited from our end to your Card Ending with 0258 on 07-Aug-XXXX XX:XX XX:XX with the Transaction ID- *** the payment should reflect in your respected account in 3-5 workings days for the days of refund.
With Regards,
Shaw academy
Customer Response
• Aug 13, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I know 39 EUR have been refunded but as said before I have been charged twice by you:
-on July 10th for EUR 39
- on July 26th for EUR 60,43 (this has not been refunded yet)
Could you please refund the last charge as well?
Thanks and Regards.
Shaw Academy Response
• Aug 14, 2020
Hi ***,
We have initiated a refund which will be credited back to the source in next 3-5 business days.
Regards,
Shaw Academy
Customer Response
• Aug 20, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I received additional charges from Shaw Academy after I spoke with a representative who was permanently closing my account.
I used this company from May 8th until June 2nd doing the free trial Marketing Class. However I did not cancel the free trail before the June 2nd deadline as I was still finishing my class. I called to cancel my membership and permanently close my account with Shaw Academy. I spoke with Nicole K who stated that she would cancel my account. I received another charge July 2nd and then again July 29th after my bank issued me a new Visa card number. I want to permanently close my account with Shaw Academy so that they do not take out further funds from my account as well as refund from last two charges.
I want to receive a refund of the last two charges of $69.99 and I want my account permanently closed with Shaw Academy.
Hi ***, We are extremely sorry for the unpleasant experience with us, But as per our records the amount of USD 69.99 has been credited from our end to your Card Ending with *** on 05-Aug-XXXX XX:XX with the Transaction ID- *** the payment should reflect in your respected account in 3-5 workings days for the days of refund.
With Regards,
Shaw academy
Charged my card $200 without asking me or being clear they would be charging me
I am taking a free 4week class from SHAW ACADEMY..I have 1 week left.A rep called to intorduce himself and tell me he was opening up more courses for me to try.I said great but I wasnt sure I wanted to purchase them till I finished the free course and was very clear I didnt want to pay..He said ok..After I hung up he charged my account 200$ and is now not returning calls
Full refund
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $199.95 USD for the purchase Shaw Academy Premium Membership - Annual Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned during the registration as per which this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Auto-enrolled to paid course, despite not wanting it. refuse to refund - 3 months of unused course
Signed up to a 4 week free course, which I only attended one class. Mulitple emails were sent to rebook missed classes, but I was not interested. Now I have found 3 x £49.99 (months of May, June, July - have been removed from my Paypal account. Shaw Academy are refusing to refund, despite it being clear the service has not been used, and was not wanted. I have advised them that auto-enrollment, is not moral, and I believe it will be outlawed - if it has not already.
I would like them to refund £49.99 x 3 for the 3 months taken from my account, as it is immoral to auto-enrol, especially when it is clear that even the free course has not been accessed or used.
Hi ***, We are sorry to let you down with this experience. However, I would like to confirm that your refund has been processed for both of your purchase please be rest assured you will be receiving the refund in 3-5 workings days
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Refund of 7150 Naira 0
nm32`q
Last 4 digits of my card ***
Amount paid 7200naira
Date of payment Tuesday 4th august 2020
I subscribed to their free course then mistakenly subscribed to premium version and cancelled the subscription right away I haven't attended any classes and I have bills to pay I didn't intend to subscribe I wanted to cancel the free trial before the billing time then mistakenly subscribed to a premium version
I just need my money. Please refund back
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
They have taken an unauthorised payment from me and I feel robbed by them as there is no direct line for them to contact for a refund.
I joined Shaw as was advertised for a free 30 day trial, but I cancelled the same day I joined them. The next day I cancelled my membership and later that day I had someone call me from the US from shaw saying that they was going to re-activate my membership and give me free modules and a free e-certificate. I went to then view the certificate and the next thing I know they have taken £39.95 from my bank account without warning or authorisation from me to do so.
I emailed them asking for a refund as payment was taken for no reason and everytime they dodge the question and answer with:
I see you have purchased it even before we could enabled one Toolkit and one E-certificate. The materials have been enabled in your account.
No need to worry, instead of a refund, I will enable rest of the e-certificates in Excel course for free.
If you need any further assistance ever, please contact us back.
Your Friendly Neighborhood Shaw Academy Support Team.
(Above email ref: (#XXXXXXX)
Then I email their billing account team - REF (#XXXXXXX) and get the same thing, its like im speaking to a robot as im not getting anywhere, and there is no contact number to call for help.
I would like a full refund as they have taken it from my Natwest Bank account with an unauthorised payment without asking. I can give more details if needed.
I am seeking a full refund of the total amount of £39.95 for an unauthorised payment taken from me.
Hi ***, We have reviewed your account and would like to confirm that we have charged £39.95 GBP for the purchase (Module E Certificate) you made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I requested a refund 2 days after purchasing a course - company refused to refund. Discovered they have been unaccredited and are misleading.
I have wanted to start an online course and have been bombarded on Instagram and a Facebook with Shaw Academy's courses. They seemed legit and Google showed good reviews on trustpilot. I decided to buy a membership but before staring attending any classes I went on google again, just to discover that many people have been complaining about them. I saw on trustpilot website they are actually misleading people and there is a big note about the company's behaviour - their score was manipulated (https://uk.trustpilot.com/review/shawacademy.com). I also saw on Wikipedia that they have lost their accreditation on 24th July 2019. Also, Wikipedia site warns about the neutrality of the content regarding Shaw Academy (https://en.m.wikipedia.org/wiki/Shaw_Academy). Two days after the purchase I have sent several emails to the company in order to get a refund, but they said I am no entitled to one and keep trying to push the classes or arranging calls to discuss it further. They are clearly a scam company and I do not want to attend any of their classes. Also, after you buy the membership you need to pay extra for their learning kits and diplomas. I would like my refund ASAP. This company is clearly a scam. I contacted their PayPal Emil requesting the refund and haven't heard from them either. People need to be aware of their activities and this company should be closed.
I would like the company to refund the amount of £99.00 paid on the 29th of July 2020.
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Shaw Academy charged me over $100 on a supposed "4 week free-trial course" the same day I signed up for their service. I never made these charges!
I came across an Instagram ad from Shaw Academy displaying a *"FREE" 4 week trial courseand was told they needed my credit card information to prevent any frauds and bots. HOWEVER, when I signed up on JULY 24TH, they charged me $69.99 on that SAME DAY. Not only that, they told me to unlock a module toolkit and when I clicked it, it showed that I PURCHASED it and it also charged me $45.99 for a "ONE CLICK" purchase, like are you kidding me?! When I e-mailed them QUESTIONING why I had these charges, they changed my "FREE TRIAL membership" to a "PREMIUM membership" WITHOUT my CONSENT and was told they were only allowed to trade services, when I was explicitly told that I can cancel it anytime as long as my trial does not expire. When I asked them to cancel my membership and demanded a refund on MULTIPLE OCCASIONS, they refused to do so. This is totally ridiculous for FALSELY advertising a "free" trial product. Their products and service is unsatisfactory. Shaw Academy is a scam.
I demand a full refund on these charges made to my credit card. If not, I will report Shaw Academy to my bank and news reports to undergo fraudulent investigation for stealing my money.
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged CAD 69.99 + CAD 45.99 for the purchase (Shaw Academy Premium Membership - Monthly Subscription+Module Toolkit) made via our One-Click and Auto-renewal option, As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I have been attempting to cancel my subscription because I do not want to be charged after my free trial nobody answers the phone!
I have been attempting to cancel my membership early as I do not want to continue my membership as I find their practices annoying and I find myself feeling hounded by emails when I wanted to learn at my own pace. I attempted to cancel and they insist on you calling to confirm the cancellation which is sneaky - just let people cancel. I attempted to call in the outlined times given but nobody was answering even thought I started calling at 2:30PM on a Wednesday. I started attempting 9 days before my trial ended because I had a sneaking suspicion they would do something shady like this. I just want it to be cancelled so they don't take my money.
I want them to cancel my membership and fix their cancellation processes - the hoops you have to jump through to try and cancel are nothing short of a way to try and trick people into staying on in the membership and collecting money.
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As per your request, We have gone ahead and canceled your subscription going forward you will not be receiving any dedication or notification with regards to this issue.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I signed up to take the business course, the payment was taken out of my account, but I can not start or access my class courses, it keeps telling me
The site keeps telling me to resign in, then it takes me back to the beginning again. I was never sent my free e-books to my whatsapp neither. If I can no access or start my classes by the due date of August 6, 2020, then I would appreciate my refund back, so I can start my education elsewhere. I will be looking for your response. Thank you!
I want to have access to my e-books and start my business courses, that's already had a payment taken out of my account, if I can not get that request, then I would like my refund back and deletion of my information please.
We sincerely apologize for the troubles, We have forwarded the issue to our technical team. It will be resolved with in 3 days. Please reach out to us at ***@shawacademy.com if you have any other issues.
With Regards,
Shaw academy
Failed cancellation and charged against my wishes
I signed up for 4 weeks free and then attempted to cancel my account but apparently was unsuccessful and they charged my card and I've sent multiple emails and no responses. I just want my money back and my account closed ASAP
A full refund
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Shaw is a SCAM. Poor content, repeatedly cancelled, charged for months at $70.00, had to call to verify. Extremely poor experience.
I was sent a link from a friend for 4 free weeks. I cancelled because the content was very poor. I've been charged for several months after cancelling. when cancelling, you have to click the cancellation option 5 separate times and then are told you must call the company with a verification number to validate your cancellation. On the phone they continue to try to make you stay. I did this multiple times and still charged. They market HEAVILY and I would like to prevent other people from contributing to their scam and losing their hard-earned money.
I would like to make sure I am no longer charged and to leave info for Revdex.com to post for other consumers.
Hi ***,
We are sorry that you had to go through this entire ordeal. Please be assured that your account has been deactivated and we have initiated a refund which will be credited back to the source in next 3- 5 business days. Please let us know if there is anything else you need assistance with.
Regards,
Shaw Academy
Shaw Academy charged me 39 euros without my permission
I registered the free-trial of shaw academy on Aug 5, 2020. Then I found the course totally useless. I thought it was free trial so I terminate it on the same day. Then when I check my credit card, I found that I was charged 39 euro. I log on the account in Shaw academy and found it is about the E certificate. I am very careful and am sure I did not click on any botton. I do not even take a course on Shaw Academy. How ridiculous they charged me for this certificate when I did not take even one course. I am 100% percent I do not click on any bottons and Shaw Academy charged me 39 Euros without my permission. They should refund it to me.
My username is ***@gmail.com. I attach the picture for your reference.
Refund me the 39 Euros or cancel the unauthorized payment of 39 Euros
Hi ***,
We are very sorry for the inconvenience you faced. However we would also like to bring it to you attention that you have accepted the terms and conditions which clearly indicated about the one-click non refundable purchase. Just in case a customer has failed to see that, we have also added a disclaimer on the banner itself. We are sorry to inform you that the refund is not possible. Refund are given in situation where we as an organisation have failed to cancel the account even after the customer has requested to cancel before the trial period. As far as we are concern we have upheld our part of the contract with you. Unfortunately we are unable to provide you a refund.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
Shaw academy:
I think that your explanation does not make any sense at all. Please reply the following two questions.
1) How can you prove that I click on any purchasing bottons. When I registered the free trial and entered the course interface, I realized that there are many traps, e.g. one-click payment. So I feel your so called course is scam. I only want to quit it as soon as possible. I was very cautious and did NOT click any purchasing botton. If what you said was correct, may I ask you if there is any verification from me, such as one-time sms code? You always used the free trial to trap people and steal their credit card information. Then no matter they click or not, you charged the money from their account.
2) You admitted that I do not access the E certificate which was charged by you. How ridiculous? Will consumers not access the service if they buy it? The only explanation is that you open such service and charged people. I have a email from you that you want to compensate me with some extra services. First, I do not need them AT ALL. Second, it is actually an evidence that you ALWAYS open the services for people WITHOUT their permissions.
The last question, why do you have so much 'one-click' purchase botton on the website. You are the ONLY one because you want to trap people. No decent company will behavior like you.In my case, it is even worse because you charged me even I do not click on ANY purchase bottons.
I have reported to the police, bank and VISA management.
The One-Click purchase is completely automated. Only when you click on the radio button the system will initiate the transaction. Hence the transaction itself can be considered as a proof of you clicking on the button.
We agree that we did advertise free course for 4 weeks, however we never mentioned that the add-on were free. More over the as mentioned on the previous response we One-Click purchase payments were all very well explained as well as we have added a disclaimer on the button.
Well that being said we would also like to inform you that as a goodwill gesture we have initiated a refund which will be credited back to the source in next 3-5 business days.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I subscribed for a 4 weeks free trial on the Shaw Academy e-learning website. Almost 120 c $ were stripped off my account and was denied a refund.
On August 4th, I started my 4 weeks free trial with Shaw Academy.
As soon as I logged in, I purchased a module tool kit for 49.99c$ which was made available on a free trial mode.I supposed it's free.
I tried to unlock the module 1 to see what topics it covers . I was charged 69.99c$ which is the price of monthly subscription and I figured out later from the queries page that that action cancels the free trial which was not clarified in the terms and conditions especially on the free trial section.
I emailed them and got a response that they deactivated my membership which is really another unethical action because they should not make changes to my account on their side.( what guarantees that they won'r reactivate and withdraw more money which happened with other customers? ) And that they won't process a refund but can offer me a six month free.
This is typical a scammer business model.
How can I trust such people who tricks consumers this way??
I would like to have a full refund. And deletion of all my credentials from their website.
I would like to have a full refund and my information to be deleted completely from their system.
Hi ***,
We're sorry to know you were less than satisfied with Shaw Academy. We have reviewed your account and noticed that there are two charges added to your account. The first charge was against the purchase of Module Kit and the second was for activating the premium membership by unlocking the Module 2 before the completion of Module 1.
As per the terms and conditions that you agreed upon registration these charges are non refundable. If you have failed to read the Ts & Cs we request you to access the below link and refer 5.8.
https://www.shawacademy.com/terms/
If you have any further queries please reach out to us at ***@shawacademy.com.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
Thank you for responding and taking the time to check thoroughly.
My response is as follows;
- All aspects of module 1 should be made available for free within the one month free trial. The tool kit and an overview of the topics covered by the course.
- If it was not meant to be free .The special offers windows and the module 1 tool kit must restricted for members only and not presented as one click purchase in a free trial mode.
- Actually all the topics covered in the course must be present on the module page of the course under an "overview " section so Students could have a generalized look of the course and decide for themselves whether to continue or not. And of course, the material can be restricted for members only
( that what made me try to unlock the module 2 . To explore the topics.)
- I never knew that the unlocking of module 2 would cancel my free trial and I will be charged for a monthly premium membership a 69.99c $. It was not clarified in the terms and conditions. I got to know this when I was looking for a way to contact the Shaw Academy and came over the queries , explained in details. . This is a cunning way to charge people without them noticing what's going on.
- The whole site has a confusing and tricky nature.
- The non refundable nature of the one click purchases was not made clear in the free trial term , it was made clear in the billing section and I was not supposed to be billed in a free trial mode. I entered my financial information just to enable the free trial , not to be directly billed.
- This is so dishonest and you cannot compare that to any other successful business like Netflix or Spotify.
- It is now a matter of trust and here You made it easily lost. I feel the whole thing more like a free trap not a free trial. I am not able to use the service confidently since that incident.
- How can I benefit from a six month free membership if I haven't been able to benefit from a free trial for one day.
- The fact that Shaw Academy allowed themselves to deactivate my membership and make changes to my account to convince me to accept the 6 month free offer , opens the door for them to tamper with my account later and charge me again.
- I am not sure if I try to accept the 6 month free offer or the 12 months ( which are basically the shaw's academy available solution) that I won't regret it. I can not afford losing more . All I had then in my account was 500c $ while I am a mother of 4 in a hard time when everyone is striving to live. I made it clear guys in my email that this is not a business model that is likely to thrive.
- I seriously want a refund as this whole service was unsatisfying and traumatizing for me .
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $49.99 CAD +$69.99 CAD for the purchase (Module Toolkit - Monthly Subscription +Shaw Academy Premium Membership - Monthly Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
After cancelling my free trial, company charged my credit card $69.99 two times almost two months later. After asking for refund, they refused.
On May 21, I started my free trial with shaw academy. Within 3 days, I called to cancel my free trial only to be coerced over the phone to stay. Next day, I cancelled over the phone and confirmed that I was cancelled via phone once more after not receiving a confirmation email. Almost two months later, on July 30, I saw there was two charges posted on my account for $69.99. I called Shaw Academy and they said my account was active and I'd have to get transferred to their billing account. I cancelled my account again. I received an email on Aug 1 saying they do not issue refunds. There is no phone number to dispute the claim and I have contacted their email many times to try to dispute this. I called the only phone number they have listed in which I was told that billing can only be contacted via email and that they can't help me.
I would like a return of my money for 139.98
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $69.99 CAD*2 for the purchase (Shaw Academy Premium Membership - Monthly Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned during the registration as per which this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not authorize them to charge my credit card and they have done so anyways for 2 unauthorized charges, and now they refuse to refund because of their policy (which shouldn't even apply because they charged me fraudulently). This company's reviews are horrible online - fully a scam.
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged CAD 69.99 +$69.99 CAD for the purchase (Shaw Academy Premium Membership - Monthly Subscription) made via our Auto-renewal option, As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
On July 24, 2020, I subscribed to a trial Shaw academy membership, the same day I canceled and was charged the full fee of $69.99.
On July 24, 2020, I subscribed to a trial Shaw academy membership, and that same evening I call a representative to cancel my membership, stated: "I have a habit of not canceling memberships on time." My representative assured me that would not be a problem and as a perk she would extend my trial and "gift me" with a free toolbox and certificate. On the first of August, I was notified by my credit card company that my account was being charged with an interest fee concerning the charge of $69.99. The very large very sudden amount of $69.99 on July 24, 2020. The start date of my trial they charged me! Right after my conversation in which their representative assured me I wouldn't be charged, they charged me! Before my trial end date (in breach of their own contract) they charged me! I received no emails to correspond with the transaction. Nothing in my spam, nothing in my inbox, no emails stating that I was given this or paid for that. Just a penny shy of $70 slipped out of my account!
I want the $69.99 back on my credit card, plus my name and information removed from their files.
Hi ***, sorry to hear that you had to go through such trouble, This is definitely not the kind of service we stand for! We are as disappointed as you are to hear that your experience with us has not been stellar be it the web page or when you reached out to our support team. Give us a chance to make this right. We have initiated the full refund for (Shaw Academy Premium Membership - Monthly Subscription) of the amount of $69.99 USD, to the original mode of payment it should reflect in your respected account in 3-5 working days and we have cancelled your subscription as per your request.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I started a free 4 week trial with Shaw academy and wasn't able to do my classes on their app so I canceled my subscription.
After canceling my subscription I thought the everything was done. Then on 07/31/20 they charged my card 69.99. I then look through my transactions and found another payment to them for 39.95 on 07/03/20 before I even canceled the free trial. I've reached out to both their support email and billing email and I got one reply saying they can't refund me. They're just stealing money from me then? This is absurd. I keep emailing them and they continue to ignore me.
My refund totaling $109.94
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged for the purchase (Toolkit for Professional Diploma in Photoshop Module 1/Shaw Academy Premium Membership - Monthly Subscription) made via our one-click purchase option/Auto-renewal option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
Shaw academy billed my card without my authorization.
Shaw academy billed my credit card under false pretense. The Project management class offered was free for four weeks and it was indicated that Shaw academy would notify me before it went ahead and billed the credit card. I attended for four weeks only and stopped attending, however, Shaw Academy went ahead and billed my card on July 20, 2020 without my authorization.
This is fraud and should not be accepted.
I am seeking a refund for the $69.99 debited from my account on July 20, 2020.
Hi ***, We are extremely sorry for the unpleasant experience with us, We see there is no records of amount dedication related to this Email address (***@MSN.COM) of your's in data hence we request you to kindly contact us using your registered Email on ***@shawacademy.com we are happy to help.
With Regards,
Shaw academy
I was charge 34.99 week 4 of my trial period which was said to be free.
I was charge 34.99 week 4 of my trial period which was said to be free. I was promised two day notice before it would end of that trial period so that I could decide whether or not I wanted to continue and I did not receive that. I also noticed that one of my classes had deliberately been pushed to a different date and during my third week I was only allowed to attend one of my classes and not allowed to attend the second class for the week. I even tried to reschedule the class so that would get my second class for the week. I received and email stating that the class had been rescheduled but it was not. It also states that I am able to find how much time remains for my trial period in my course Which is not there. There however an outline in the assignment section that shows for weeks of assignment and I only have access to three. I do have screen shots of this as well. I fully intended to cancel my course before the end of my fourth week and was not allowed to do so before I was charged $34.99 for my Nutrition and food Science course that trying. I feel this is a misrepresentation of what was guaranteed to me by Shaw Academy. Also the automated system even states Module one is the trial period and at the current time I have yet to complete it. After noticing the charge I immediately canceled my course and attempted to call Shaw Academy to inquire why I was charged and notice I could no longer reach a live person like I when I had problems at the start of my course.
I am requesting a refund of 34.99 that was charged to my account before the end of my trial period and for the manipulation of my course account by making my last classes inaccessible to me before the end of my trial period.
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged $34.99 USD for the purchase (Shaw Academy One Course Membership - Monthly Subscription) made via our Auto-renewal option after your completion of your free trial , As per our Terms and Condition mentioned during the registration as per which this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
As advertised 4 weeks of Nutrition: Food Science and Menu planing is suppose the be free. There are even 4 weeks of course work listed in the first module. Also classes are two days a week. My card was charge the first day of my fourth week and I only received one day of class in week three with my second class day being cancelled on behalf of the company and was pushed to week four without my consent or for knowledge. This coveniently made week four have three classes and they were all on the same day and at the same time. When attempting to add my missing class back to week three I was sent an email stating the class was rescheduled but it was never changed in my account. I also attempted to find the section that Shaw Academy stated in the terms and condition is in the My Course section that shows how much time I had remaining in my trial period during week three and was unable to find this section. It shows in the terms and conditions that the trial is 28 days but the advertisement says 4 week which is more than 28 days. While signing up for this course I had access to a live person to handle any problems that may have arisen and once my card was charged the upon calling the menu options were changed and I no longer had access to a live person. I was also advised during signup that I would be informed two days prior to the end of my subscription about its expiration which would allow me to make an informed decision on whether or not I wanted to continue my studies with Shaw Academy and I did not receive that notice. I feel that Shaw Academy needs to adhere to there promises and also stop false advertising its trial period. Allow people to make an informed decision on their future pursuits should be with the company without all the smoke and mirrors. If it is a four week course and you intend to charge the student at day 29 but they will continue to have access to the entire four week course then that is what should be advertised. There isn't any information listed in the terms and conditions stating whether or not the course will continue after cancelation before 28 days or loose the remaining days in the course. The student is then left to wonder whether or not they would be allowed to finish the four weeks. Again people deserve transparency. So no the response of Shaw Academy provided does not satisfy me in anyway.
Hi ***, sorry to hear that you had to go through such trouble, This is definitely not the kind of service we stand for! We are as disappointed as you are to hear that your experience with us has not been stellar be it the web page or when you reached out to our support team. Give us a chance to make this right. We have initiated the full refund for (Shaw Academy One Course Membership - Monthly Subscription) of the amount of $34.99 USD, to the original mode of payment it should reflect in your respected account in 3-5 working days and we have cancelled your subscription as per your request.
With Regards,
Shaw academy
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for taking a deeper look and resolving the issue.
I cancelled my 4 week trial prior to the ending and I still got billed.
I did the 4 week free trial with Shaw Academy. I Cancelled my subscription 2 days before the ending of my trial. I received an email confirming that my trial was cancelled. I noticed the card I had on file was trying to be charged for $32.99, however, I removed funds from that account, because I feared something like this happening. They dont give the option to remove your card, only change it. I needed to use that card, so I switched over to a PayPal account, but selected a card that was not in use until I was able to contact Shaw Academy, which I was never able to get ahold of anyone. They then pulled from a different account I have on PayPal when they realized that card was no good. I just want my refund of $32.99 and officially close this case.
I would like to be refunded
Hi ***, We are sorry to let you down with this experience. However, we would surely want to help you with the same, As we have reviewed your account we see that you have been charged after the 4-week free trial which is as per our policy and we have no records of you requesting us to cancel the membership before the date/time of auto-renewal hence we request you to kindly provide us with any details or screenshot related to this issue which would help us know that you had contacted us in anyways on time so that we can help you with this issue and get this resolved ASAP, Kindly provide details through Email- ***@shawacademy.com
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I sent a screenshot of the confirmation of cancellation email
Hi ***,
We have reviewed your account and would like to bring to your attention that you had requested for the cancellation on 14 July, however the bill was generated on the same day before the cancellation was processed. Hence the system had tried to debit on the same day. Since the payment was declined on 14 July, the system has processed the charge again on the 31 July.
We would also like to inform you that your membership has been deactivated and your payment details have been deleted. We have also initiated a refund which will be credited back to the source in next 3-5 business days.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)
I receive my credit
I have been charged by Shaw academy on July 26th, for EUR 60,29+commissions without any reason.My account was no longer active since beginning of July
I was already charged once for 33 EUR when my subscription was still valid.
I complained and they told me that I did a One-click purchase and they could not refund me.
I did not renew the membership (expired on mid July), and never enter their platform since then.
On July 26th they charged me again for EUR 61 + bank commissions (to ONLINESACO*SHAW ACADE)
I have asked them explanations but this time I did not even get an answer.
I am very annoyed for how they stole my money.
Apart that they were calling me almost every day and sending me tons of emails and messages, trying to sell me their products. That was very annoying and I had to block them.
Full Refund of the charges since I have never asked to buy any material from them.
Hi ***, We are extremely sorry for the unpleasant experience with us, We have reviewed your account and would like to confirm that we have charged for the purchase (Module Toolkit) made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge hence we would not be able to refund that amount, Our intention was not to upset you in any way.
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I have never access ther platform in the period I was charged for the second time. It is also proven by the fact that my subscription was not renewed.
Hi ***, We have reviewed your account and would like to confirm that we have charged 39,00 EUR for the purchase (Module Toolkit) you made via our one-click purchase option. As per our Terms and Condition mentioned to you during the registration this is a non-refundable charge, however, as a goodwill gesture, We have initiated a refund which will be credited back to the source in the next 3-5 business days.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
I want a refund also for the second charge of 61, for which I was charged with no reason at the end of July, when my subscription was already over.
Total refund has to be 100
We have reviewed your account and would like to inform you that we were not able to find any second transaction done on your account associated with your email [email protected].
Please let us know if you have any second account and also share the transaction details along with the screenshot so we proceed further with the refund.
Regards,
Shaw Academy
(The consumer indicated he/she DID NOT accept the response from the business.)
Good Morning.
I have received a second charge on the 26th of July, on the same card.
Please find the screenshot attached.
This should be refunded.
Thanks in advance.
Hi ***, We are extremely sorry for the unpleasant experience with us, But as per our records the amount of EUR 39.99 has been credited from our end to your Card Ending with 0258 on 07-Aug-XXXX XX:XX XX:XX with the Transaction ID- *** the payment should reflect in your respected account in 3-5 workings days for the days of refund.
With Regards,
Shaw academy
(The consumer indicated he/she DID NOT accept the response from the business.)
Hello,
I know 39 EUR have been refunded but as said before I have been charged twice by you:
-on July 10th for EUR 39
- on July 26th for EUR 60,43 (this has not been refunded yet)
Could you please refund the last charge as well?
Thanks and Regards.
Hi ***,
We have initiated a refund which will be credited back to the source in next 3-5 business days.
Regards,
Shaw Academy
(The consumer indicated he/she ACCEPTED the response from the business.)