Shaw Academy

I entered a free trail, but the business has changed me twice at $59.99AUD each time with any authorisation from myself.
I signed up with Shaw Academy on 6th of July for 4-month "free trial". I remember so clearly that after I logged in the website for the first time, there were so many advertisements popping out regarding the toolkits as well as the e-certificates.

Just like what a normal human being would usually do, I clicked on a button to see what toolkit contained. I then realised that this click costed me $59.99AUD without me knowing what I was purchasing for! This is literally a fraudulent advertising with information imbalance or asymmetry to all the customers. I believe it is by definition what an authorised transation is called.

Surprisingly, on the 8th of July, another $59.99AUD was automatically deducted from my card, without me even having a clue on what had I purchased.

I truly feel this is unfair. It is not what a legit business does to the customers.

I contacted they on the 9th of July for the last time asking for refund, but they refused to do so.

Therefore, I have already contacted my bank to file a disputing transaction investigation towards these two unauthorised transactions and the bank has to cancel and replace my debit card to do so. I lost my time and my card on this issue created by Shaw Company.

I have not received my refund yet, so I am here not only asking for a legit refund but also asking for the business stop taking students money in an unauthorised manner. Besides, I find the company's website is misleading and full of deceptive buttons. Especially those "one click purchase" buttons should be removed.

Shaw Academy will not refund
on 7/09/2020 Shaw Academy took from 69.99 USD from my account before my free trial was over. I never authorized this charge. Shaw Academy also informed my that they would notify me before they charged my account to give me a chance to cancel. They never did. When I tried to get refund they asked for a copy of my bank statements. I'm not sure why they would need that. I would like my refund.

I tried to cancel a free trial with a system that does not work. I was then charged for a random amount with no description of what the charge was.
I signed up for a free trial and after one use tried to cancel. The cancellation process does not work. After making multiple attempts to cancel they still charged me and will not refund me. I have tried to reach out to their customer service which apparently is nonexistent and instead of a refund I have received multiple offers of a longer subscription which I have made very clear I do not want.

Canceled trial subscription IN WRITING within free-trial period, and have been billed full subscription with company claiming I did not cancel.
Signed up for a free trial of Shaw Academy online learning program, company claimed no charges if cancelled within 28 days. I signed up the April 7th, and went through a tedious process of attempting to cancel, the weekend of May 2/3. On May fourth, I finally contacted the company by email (below), and only ever received automatic replies.

"Hello! My name is (omitted) and I'd like to cancel my trial membership before I am billed (supposedly tomorrow). Turns out this wasn't good timing for me to take a course. :/ I was told I had to call to cancel, referencing number XXXXX. I tried calling the number given (XXXX XXX XXXX) both with and without the zero at the beginning of the number, and it was invalid. I searched a number online and was given an automated messaging saying I would need to contact by email, and given this address.

Please cancel my subscription, I will be monitoring my account for charges, as I was told I could cancel any time before the trial ends, without a cost."

June 27th I received a charge for $69.99 which, incidentally, was the first day the debit card I had used had sufficient funds to cover the full-price month subscription. Angry, I continued my earlier thread with the company (with the original, dated email demanded my subscription be cancelled), and after a few days, got my first personal reply, saying unfortunately I had never cancelled. The company would try to make it right, however, by cancelling at that time, and using the charge to cover six months of a subscription. My concern had been given a new query number of #XXXXXXX.

Furious, I responded the matter was not resolved, I had no interest in their product, ever, and that per their own terms and conditions, which the employee sent a handy link to, their charge was not authorized and tantamount to theft. I attached a screen shot of the original cancellation email.

The employee responded the next day that this matter had been referred to the "relevant team," and that they would notify me "at the earliest." Hearing nothing for 4 days I contacted them again saying my next actions would be to bring the matter to the Revdex.com, econsumer.gov, Trustpilot, my bank, and anyone else who would care to hear.

Once-purchase click bait
The website used the one-click purchase baits "Module eCertificate" that I never receive it to get the unauthorized and unconscious payment from customers.

The date it happened is 8 July 2020, and the transaction ID is 53GXXXXXLKXXXXXXJ with the amount $39.95, paid through Paypal

I am very disappointed and stressful because nobody answers my requests when I mailed to them, and as a result, I have no choice to turn to dispute from my bank and paypal.

I cancelled my free trial and was billed £49.99 and then an addition £34.95. Shaw academy refusing to refund and now ignoring emails
Transaction 9SJXXXXXXFXXXXXXX
Transaction 8WWXXXXXXXXXXXXXR

Both PayPal

Tried unsuccessfully to cancel a membership. Was charged even though I received a confirmation that my membership was cancelled.
Cancelled membership on 6/25/2020 and received an email confirmation on that day stating that my membership was cancelled. 7/2/2020 was charged $69.99 by Shaw Academy.

Shaw Academy deducting money from credit cards using false advertising
I subscribed to Shaw Academy for a Dilpoma In food and Nutrition on 26th June 2020. It was advertised as 30 days free but required my credit card to complete the registration. I cancelled the the course after 2 weeks but found that my credit card had been charged twice, $70.00USD and $44USD. I contacted them through email to cancel my tuition and request a refund. They responded that I selected a "buy now" tab and could not be refunded. They offered additional credit towards duties tuition which I refused due to the skeptical nature of their activity. I again requested a refund and was told that they cannot provide a refund. I cancelled during the first course and within the 30 day free trial period.

They promised a reminder before any charged were made. My card was charged with no reminder and they are refusing to refund me.
I had a free trial with Shaw academy, and when I went to cancel my free trial, I spoke to an agent who said she would extend my free trial, and before the trial ended she promised she would send a reminder to me to see whether I wanted to proceed with my subscription. I received no contact before they charged my credit card, and when I tried to request a refund, they refused to refund my money. I fully intended to cancel my subscription once I received the reminder promised by the company, however I received no such thing, and now I am having to pay for their mistake.

I wanted to cancel my subscription but they wanted
I wanted to cancel my subscription, yet after a long process of cancelling, in the end you will be instructed to call a number which is not working. I have read a lot of negative reviews regarding payment deductions before the trial period ends, so I decided to cancel my subscription as early as now before I get to be a victim of this scam.

Signed up for "free" 4-week class that has cost $240 and counting. Cancelled and put stop payment on and I'm still being charged.
I signed up for the "free" 4-week course that's all over their website. Forgot about it, never received any emails, must have put my account info in and forgot. That's my fault, cool I get it. Charged $59.99 on April 15th so I cancel online. Should be the end right? Nope. Charged $59.99 again May 13th. Contact customer service to get a refund and actually cancel the account. Told it was cancelled but they couldn't refund. Whatever, I'll swallow the money... Charged $59.99 June 10th. Contact my bank immediately to dispute all the transactions and get a stop payment on them. ASSURED I won't be charged again because my bank won't let the payment go through. July 8th CHARGED $59.99 AGAIN. Mind you I never received any emails until I messaged customer service.

Customer service rep went nameless and sent me very long email that is too long to paste here back saying they couldn't refund but "took the liberty" to cancel my account (after I asked) and "would give me 6 months free" which I didn't want but whatever sure fine.

I emailed again after the next payment and received no response from customer service.

I tried to access my account to get an account number but couldn't. My email associated with the account is ***@yahoo.com

Never received the guaranteed email reminder of free trial expiration. Was charged $70 for a membership, canceled next day and they refused refund.
I came upon a free month-trial period and signed up. Like most free trials I had forgotten about it but relied upon their guarantee that an email reminder will be sent three days before it expired in order to cancel. I never received that email and I've checked spam and junk. After being charged the $70 I called the day after to cancel and refund. They refused referring to the terms and conditions, however cancelled my membership. So I paid $70 for 1 day of access to a membership that now doesn't exist. It has been handled like I was baited into something I didn't want and now can't get out of it while they didn't fulfill their responsibility.

Signed up with Shaw Academy on a free trial for a few weeks. Before the expiration date, she canceled the membership but they still debit my account
Signed up with Shaw Academy on a free trial for a few weeks. Before the expiration date, she canceled the membership but they still debit my account with R399 on 04 July. Queried it with them on 06 July but have not received any response yet. No luck in getting hold on them either on this number XXXXXXXXXX. My student number is XXXXX.
I have laid complaints but no luck

I repeatedly cancelled my subscription and confirmed the cancellation yet they continue to bill me.
I cancelled my subscription after finding it wasn't what I wanted. Finding their cancellation process overly onerous I searched for reviews and found this is a common issue of them not cancelling. I re-confirmed and asked to have my billing information removed to ensure there would be no issue. I was assured it was cancelled. I missed that they have subsequently billed me several times since this.

Shaw Academy charged me $69.99 monthly subscription fee even when I canceled their service within the advertised 30-day free trial period.
30-day free trial membership started on Jun 04, 2020, and cancelled on Jul 02, 2020. I was charged $69.99 membership fee by Shaw Academy on the day of my cancellation. When I signed up, Shaw Academy's front page clearly advertised "30-day free trial" (screenshot included). Therefore they should not have charged my on day 29. I have contacted Shaw Academy, but they claimed that the trial is 28 days, not 30. When I show them my screenshot, they never got back to me. But, AFTER our communication, Shaw Academy altered their website and changed "30-day free trial" to be "4-week free trial". Shaw Academy is very dishonest. I feel that their trial is a scam.

Requested all info for refund only to stop responding and only after contacting them again did they respond saying we'll give you 6 months free access
Submitted a request for a refund of $69.99 on 7/1 after getting charged after trial period. They responded 2 times the same day asking me to provide the necessary info needed then they stopped responding for 4 days until I sent an email again asking why they stopped responding. They then said sorry no refund but we're giving you 6 months free access. I did not ask for that. Now they won't respond to any of my emails since then. Horrible practice and taking people's money.

I WANT A REFOUND THEY DON'T WANT TO PROVIDE
I created an account and took some course becuase there said it was free and with certificate, also, they regarded via e-mail they wanted to give me a free certiicate, so I kept studying and finished my first module, then I don't even know why I was charged, I did not ask for any PAID or extra course, this might be amisstake, please I need the refound, i've lost my job due covid and do really need that money to pay mi bills, i'm like going crazy about this, i'm so sad and frustrated, this should not be charged to me, PLEASE HELP! I did not clikc on anything to get it or anything to have the charge! my complaint is the id #ticket (#XXXXXXX). I'M VERY UPSET AND DISSAPOINTED!
THEY ARGUE AS I CLICKED ON SOMEWHERE (DUNNO WHERE THEY DID NOT SPECIFY ALSO) I WAS CHARGED AND THAT DUE THAT THEY'RE OFFERING ME AS A "GIFT" (INSULTING SITUATION) 3 MONTS INSTEAD?? THIS IS RIDICULOUS. YOU CAN'T CHARGE USERS WITH TRAPS AND TRICKY DEALS, IT SAID IT WAS FREE I DEMMAND MY REFOUND.

I cancelled my acct BEFORE the trial expiredI received TWO emails stating that the account was cancelled then was charged $69.99 the next day.
On X-X-XXXX I cancelled my trial well BEFORE the trial period was over, receiving not one, but two emails from Shaw Academy (attached in jpg format) confirming that my account was cancelled and I would not be charged. Then the very next day on 7-3-2020 (jpg attached) I was charged $69.99 by Shaw Academy. I immediately wrote support and received an email with a ticket number. A week later I still haven't received any contact from Shaw Academy and clicking on the link for the ticket number leads to a dead link on their site. I'm now no longer allowed to log into my account there and it seems to me that I have been stolen from an this crime will not go unpunished. I will do everything in my power to legally hold these thieves accountable for their actions here. Thanks for any assistance you can give me in the matter.

I ordered the service and tried to cancel within window. There have been attempts to cancel and no communication from merchant, but I was charged.
I placed an order for Shaw Academy for 69.99 on April 25, 2020. I was allowed a window to cancel. Prior to that window closing I attempted to find communication from Shaw in my email to cancel, but there was none. No confirmation of transaction or information regarding the purchase. After seeing the credit card Charge I was then able to identify the name of and info for the business for me to attempt to cancel. I tried to contact the company to cancel only to receive a series of automated emails with no real response.

I was told that I needed to cancel, but when you go to log into the account the record says that I don't have a profile. I had to create a profile in order for the vendor to charge my card. Ironically when this process was started the merchant attempted to authorize my card multiple times. Shaw Academy not only hides the ball making it difficult for patron to access services. They also making it difficult for patrons to contact them with customer service complaints and cancel. I would not willing give away 69.99 a month for a class I had no intentions on taking. Yet, if I never received any type of confirmation from the vendor regarding log in or confirmation what is my recourse to cancel within the window provided. Subsequently I started receiving emails about certificates to purchase.

I request that they remove all my personal identifiable information that they have in their system including my bank details.
They have confirmed that my membership was cancelled and that they giving me a an additional two months free of charge from their platform! BUT I dont want to use their platform anymore. I am requesting that they remove all my personal identifiable information that they have in their system. I signed up for the free-trial earlier July 8, 2020 around 5 am. I decided that I no longer want to use their platform to take online courses right after reading a lot of bad reviews. I hope that they won't live up to those bad reviews online by processing this request right away. Their advertisement says that users can cancel their membership anytime before the trial periods may end. I think there is no problem with that, right?

In addition, I want to get a refund for the tool kit that I obviously won't be using anymore. I also found out that they've lost accreditation in July 2019 so their service is considered as "not described" as I wont get a valid certificate or qualifications therefore they should refund it.

I am requesting an email confirmation to confirm that all personal details including bank details have been removed.

I request this to be carried out under the Philippines Data Privacy Act of 2012 RA XXXXX, as my "right to erasure or blocking".