Shaw Academy

I signed up for 4 weeks trial period on July 09, 2020 on the same day I was charged 39 euro for eCertificate for the course I haven't started yet.
I signed up for 4 weeks trial period on July 09, 2020 on the same day I was charged 39 euro for eCertificate for the course I haven't started yet. the eCertificate button on their website which is illogical to have in the middle of the mobile page given that many people navigate mobile devices with touchscreen and may accidentally touch where the button is, has no price tag nor asking for any confirmation after click(touch) didn't ask me for payment method either since they required me to enter paypal for 4 weeks trial period.

Refund not given after money was taken despite trial being cancelled
I signed up for a 4 week trial from Shaw and when I realized it was not the learning style I prefer and that my classes were not readily available to me (which I believe is so that customers forget to cancel the trial) I decided to cancel my trial. I cancelled within the first week after going through six pages of offers I did not want and called the number provided after being bombarded with even more offers for a service I had no wish to continue. Weeks after I cancelled I checked my bank account and saw that shaw had taken the money out despite my trial being cancelled. When I attempted to email customer service they told me my cancellation was not processed and that they would not be refunding me. In one email the representative even spelt my email wrong which is absolutely unprofessional and i'm not quite sure how they were able to look through my account if he couldn't even spell my email right. I was then again faced with multiple "offers" to continue my service even after my refund was said to not be applicable.

I signed up to a free trial and I cancelled but have still been charged. I would like tk get a refund ideally.
I signed up for a trial with Shaw Academy on 4th June. I did not receive anything by way of a confirmation or instructions on how to find a course. I chased the company up on 15th June. I have not taken advantage of the course, or taken any lessons. The cancellation procesa was very difficult - you are presented with 10 different steps on the website (each one offering an incentive to stay), when you reach the final page you are told to call a number. However I couldn't call because I'm not allowed my phone in work. Again I've never used any of the courses on offer. The company has refused a refund.

Billed after attempting to cancel. Refund denied.
I was billed 69.99 at the end of a free trial period after stating that I was not interested in anything after the free trial. I also stated that I could not afford the fees due to the current healthcare pandemic. I spoke with two separate representatives on two separate dates. I advised both that I was only doing the 4-week free trial for personal development, and I was not interested in entering into a paid program nor could I afford the paid program. Despite me saying this on two separate occasions, I was billed. When I requested a refund, I was denied. Me stating that I didn't wish to continue or go pass *** free trial is a cancellation. They billed me for services that I stated I did not want. My email requesting a refund was denied. Also, neither of the phone numbers the reps called from initially were working numbers; I could not call back to the company on the numbers they called from.

Shaw academy has done to me like they did the others. I went through the lengthy cancellation process just for them to have no record of it.
I ended up not using my free trial as much as I thought so 2 weeks in I tried to cancel but got no where, one week later I went through all the steps and didn't get a confirmation so I did it again. I sent an email after the charge went through for a refund but they said "We are unable to process subscription refunds unfortunately after the trial expiry, as per the terms and conditions." You haven't charged me anything until the free trial expires so obviously you can't refund during, you'd have to do it after. I want my money back, plus the amount to cover my overdraft fee that you caused.

Refund wanted after mistakenly purchasing a ecertificate with no warming or confirmation.
Apparently there is a one click purchase option for an ecertificate when you are at the end of the course. I mistakenly clicked this thinking it would show me my final assignment task. I was then charged $56.96 straight away with no warning or confirmation. I still have no access to the assignment or certificate. I immediately requested a refund via their email address. I received no reply and I'm still waiting. I wrote a review online and was given a response 10 minutes later. I was told that they couldn't provide a refund because the certificate is instantly available. Since I have no certificate, they are keeping my funds without providing anything in return.

I did not enter my payment card details manually or even click a submit button to confirm the payment. My details were stored when I signed up for the free trial. The one click purchases cover the entire page when you are trying to look for the next assignment. I know of no reputable company that will hold funds for a service not used and I would like a refund as soon as possible.

I purchased e certificate on july 7. Saw 3 charges on our card today. Twice was on july 7 and 1 for july 8. With same amount of P299.00 (ph peso)
Payment via card

I was charged $69.99 for a class that was supposed to be free. I only attended one online class.
My account was charged $69.99 on 07/07/2020. Please refund my money.

UNFARE CHARGE ON MY CRED CARD
I WAS CHARGED FOR 39 EUROS FOR NO REASON, I ENROLLED FOR A FREE 4 WEEK TRIAL AND ITS BEEN LEEEESSS THAN TWO WEEEKS AND I WAS CHARGED FOR 39 EUROS TODAY, I TRIED TO CALL PAYPAL AND THEY TOLD ME DUE THEIR "SUSCRIPTION" METHODS I HAVE TO CONTACT THEM BECAUSE THEY MAKE YOU ENTER YOUR PAYPAL INFO OR YOUR CREDIT CARD AND THEY CHARGE YOU, WHY? IT'S NOT EVEN HALF MONTH I WAS SUPPOSED TO HAVE TIME TO CANCEL BEFORE, THIS IS UNFARE! I WANT A REFOUND I'M SO DISSAPOINTED.

Charged with no invoice to warn of charge and no receipt afterward
I received a charge to my credit card with no prior invoice warning of the impending charge and not even a receipt to show it after the fact. I admit to beginning a free trial with Shaw Academy but was never able to even begin a lesson or watch a video. Weeks later I noticed a charge on my credit card from Shaw Academy. I promptly cancelled my account and asked for a refund as I never benefited from the membership and received no warning of a payment. I was put through several prompts before I was allowed to even cancel and the only communication I managed to get from Shaw Academy seemed like a copy and paste response to complaints saying no refund was possible.

I registered for the 4/wk free trial and then I was charged $80.00+ without notice!!! This was false advertising and I received no response back.
I registered for the 4/wk free trial and then I was charged $80.00+ (Two separate charges) on Tuesday July 7th even tho I cancelled my service. This was all without notice!!! I believe this is false advertising as I didn't even select a plan and don't even know what I paid for. I had sent an email to the company in the am but I received no response back.

Shaw Academy has unfairly charged me CAD70 for one month membership after my trial ended, even though I told them to cancel before period end.
I had registered with Shaw Academy for Graphic design one month trial. 3 days before end of trial I went online to cancel the trial. Turns out online cancellation isn't possible and need to speak with an advisor. So I paused my membership which was the next best option. Next day on 28 June'20 an advisor calls me (+XXXXXXXXXXXX) and asks me why i've paused. I tell them I no longer want to be a student and please cancel my memebership. Next day I see that there is no payment option on my account and no option to cancel. Also on shaw's website it says that if you don't see payment options then no charge will be made.
Next day after trial I see a charge of CAD70. I was shocked. I clearly told the agent to cancel. I made a complaint (#XXXXXXX) and an agent Mr. V didn't investigate my case and kept giving me free month stuff worth xyz. I didn't accept it and insisted for my refund. Then they stopped replying to my emails.
This is nothing short of a scam. Online cancellation option is not there, payment option access is not there, PHONE Cancellation doesn't count!!!
I need my refund and not freebies.

I signed up via instagram for their free online classes. Their system would not allow me. I canceled service and was still charged. Dispute with PayPa
I signed up under the free trial. When signing up for actual classes, I received an error message under every date and time that was available and to email their support email. I waited a WEEK and NEVER GOT A RESPONSE.

I called their number to cancel and after confirming 4 TIMES and listening to an extremely PUSHY AUTOMATED PHONE SYSTEM try to offer me "better and better deals" each time I confirmed to cancel, I WAS STILL CHARGED FOR ANOTHER MONTH!! I am dealing with PayPal right now and sent them the warning from Trust Pilot on Shaw Academy inflating their reviews in a biased way. Here is what Trust Pilot is saying:

"signed up under the free trial. When signing up for actual classes, I received an error message under every date and time that was available and to email their support email. I waited a WEEK and NEVER GOT A RESPONSE.

I called their number to cancel and after confirming 4 TIMES and listening to an extremely PUSHY AUTOMATED PHONE SYSTEM try to offer me "better and better deals" each time I confirmed to cancel, I WAS STILL CHARGED FOR ANOTHER MONTH!! I am dealing with PayPal right now and sent them the warning from Trust Pilot on Shaw Academy inflating their reviews in a biased way..."

I was scammed and they took $59.99 from my account for an eCertificate I had not purchased.
I initially saw an ad on my Facebook ads claiming that I can take up an offer of 1 month free trials, where if I sign up, I can have access to Shaw Academy for a month. I was to be charged on the 2nd of August, 2020. In order to sign up for free classes, it is mandatory to provide with my Paypal or any other payment methods, and so I chose Paypal. The agreement was that I was not to be charged until the 2nd of August till my free trial ends. However, the next time I received and email claiming, "Congratulations, you've unlocked your eCertificate & final assessment". I was confused as to what this was and so I clicked the "Take Final Assessment" button (email attachment uploaded) which instantly charged my account. This payment was unauthorised, and they charged my PayPal since I authorised them to charge me after one month of free trial. I have tried contacting them several times for a refund but they only replied to one email, trying to push down their products and unwilling to give me a refund. I farther did more research on TrustPilot and Quota, in the last 2 days and over the course of several months, they have been scamming students with these fake emails. Their targets are students who are working on self development, by baiting us with "free trials". If you notice the email they sent me, there is no mention of a payment whatsoever, but they automatically charge your account as soon as you press on the link. I have tried calling them but none of their phone numbers are valid, and they only replied to one of my several emails. I would really appreciate if this can be investigated, I am also attaching the link to their TrustPilot to show that they are scamming soo many people. I did not click purchase eCertificate anywhere but they are claiming I purchased it.

False advertising-not free. misleading-Fake reviews by company on trust pilot. click bait -cleverly placed one click payment right next to courses.
Company says 28 days free sign up but charges your card. They have fake reviews made by themselves to up sell their products and services, false and mis-selling information. Their dash board is unethical , they have cleverly placed one click payments to your card, right next to study material. if u intend to get info , you've clicked and your card has been billed. In the time of Covid19, People like me are jobless, we just want to brush some skills for our resume and these guys are falsely advertising and ripping off for money. I have attached Trust pilot DASHBOARD claiming that the company has falsely advertised their services. my Email registered with them is ***@yahoo.com , They cancelled my subscription but not providing a refund. till date I never used their services nor will.

The company do not allow refund even if we do not use their plateform and did not want to have a membership
I wanted to try their courses online. It didn't suit my needs so I wanted to opt out before the trial period. The process was too long. I have been charged 3 months for the subscription I didn't use just because I had to go through 10 steps and more to cancel my free trial subscription. I asked them for a refund since I did not even go on the plateform once, they said it was impossible ...

I requested to cancel subscription 2 times, got confirmation email that its cancelled, but I still got charged total of £99.98 during 2 months.
I have signed up for Shaw Academy but then after seeing reviews about this being a scam, I immediately cancelled my subscription the next day. I had to go through a lot of hassle to cancel my subscription and even had to call their number to confirm it and even when I have called their number, it was still a big hassle and they was persuading me to stay with them. In the end, I got told that my subscription was cancelled and I received a confirmation email. Few days later, I kept getting emails from them saying to attend class and that my account is still active so I rang them again worried that I will be charged and that I have not been cancelled. They reassured me that they have cancelled my subscription and I asked the lady on the phone if I will not be charged and she reassured me multiple times that I WILL NOT be charged the monthly subscription fee being £49.99 as they will cancel my monthly payment subscription. The lady on the phone said I keep getting emails because I still had my free 4 week trial to stay with them, but again, she explained that NO CHARGES will be made after the trail expires, so I trusted them. First time I called to cancel subscription was on 07/05/20 then next time was on 11/05/20. on the 4th of July, I checked my bank statements and I have been charged by Shaw Academy once on 6th June 2020 £49.99 and then again on 4th July 2020, £49.99. I have contacted them first time by email saying that it is not fair because I cancelled my subscription on the second day after applying for it and got reassured that no charges will be made and that my subscription will be cancelled and that I have nothing to worry about yet I still got charged, and I asked to receive a refund for those two months of them secretly charging me without me knowing because its illegal telling their customers that they wont charge, yet they secretly charge me. Shaw Academy then replied with an email saying that my email is not recognised on their system, but that is a complete lie because I have just logged into my account and it works perfectly fine, still says that my membership status is active, saying I am on a 4 week plan and saying I have a premium membership. In my defence, I replied with an email asking how can they possibly not recognise my email if I have just logged in and clearly see that my whole profile is still active like as if I have not been cancelled at all. I also attached several screen images of my active account on their website, both of the transactions made through paypal, and BOTH of their confirmation emails saying that I have cancelled my subscription. I explained it to them that I demand a full refund for providing me with fake confirmation emails about account and subscription cancellation, while secretly charging me the monthly fee behind my back, as £99.98 total may not be a lot for some people, but some people like me have to work extremely hard for it and provide for others and companies like Shaw Academy that steal from people like me is just unbelievable and disgusting. After I sent them that email back with all the evidence of screen shots, transactions and demanding a full refund, I have not received a single email from them like as if they have blocked me. From what I have read online, there have been hundreds of complains from Shaw Academy Customers that have also been scammed just like me, so I am not the first and last person they will have scammed like this.

This company practices deceptive business tactics and males it difficult for you to cancel a free trial. I tried this service through a , T-Mobile. I
After your trial period they make it difficult for you to cancel and I did email s cancellation request and I received a auto response not addressing my request.

I cancelled my trial but they won't refund me, I have emailed them but there's no reply.
I cancelled my month's trial with Shaw Academy on the last day by email but because it was a Sunday (28th June 2020) and they only operate during office hours, it wasn't cancelled until the next day, Monday and £49.99 was still taken out of my bank account. They give no option on their website to cancel the trial otherwise, it has to be via email or phone number. I am profoundly deaf and need help to use the phone. I emailed them again to ask for a refund (Thurs 2nd July) but they have not replied this time. They say they will reply within 48 hours but they haven't, today is Wed 8th June. I used my bank card to secure the trial, its last 4 digits are ***. My Shaw Academy student number is XXXXX, although I did not take part in any of the classes.

Shaw Academy has performed multiple unauthorized billing transactions despite my cancellation of their free trial and the deletion of my account.
I took their free one-month trial offer on March 2020. I cancelled it before the trial period ended.

I was shocked to see I was billed on April 16, one month after sign-up. I took this to their customer service and all they said was indeed, my account no longer renewed. "Gomes" of customer service denied my billing with this response:

"I see that your subscription is canceled on 16 April 2020, well within the trial period. Hence, you were not charged.

I also see that we have not taken any payments from you."

I was billed again in May 14. My card company attempted to recall my money but was unsuccessful. I requested ShawAcademy to reopen my ticket but they did not respond.

I was billed in June but I deliberately kept my card balance low so I would not be billed. They attempted to take money twice (June 11 and 12). Since it appeared that they were not receptive to my request for refund, I decided to have my account deleted in case of future transactions.

I asked their customer service (named Varney) to close my account on June 12, 2020, to which they responded on the same day. As of my checking last week, July 6, the Shaw Academy site says my account no longer exists.

I was shocked once more to see they billed me today, July 8, 2020. I have attached evidence regarding my account and the unauthorized bills.

In total, ShawAcademy billed me Php 1500.00 (roughly equivalent to 30 US dollars) and I respectfully request to be refunded the amount. I have provided multiple screenshots detailing my reports.