Shaw Academy

THIS IS A SCAM! I was fooled into accepting the free trial by Shaw Academy. When I went to cancel the trial I was not able to. I also am not getting a response from costumer service. This site should be shut down. I would like for them to contact me and my bank asap.

I signed up for a month's free trial for a course.Straight away they charged 3p and then gave it back. I then requested a cancellation which I eventually got an email for. and now they have charged me £49.99 for services I haven't even requested! please investigate and clamp down on this fraudulent, scam of a company. They are taking advantage of the lockdown to scam people in good faith, how can this be allowed?

This company makes it impossible to cancel your free trial on their website. The number they give just rings out after an initial message. I realised my mistake after reading reviews. I haven't started any sessions and have cancelled my card to try and stop them taking any money. I hope this works. I realise I'm better off than most.. so far..

have a premium membership at Shaw that renewed last week and Thursday deducting the annual fee from my bank account ,haven't started any new courses and followed their instruction on their FAQ page to ask for a refund explaining that my girlfriend lost her job due to the covid- 19 lock down and that im currently under a lot of financial strain not being able to afford their services to which they replied they cannot refund me due to terms and conditions and that I should reschedule my classes and enjoy my classes and after that completely ignoring my emails don't recommend shaw to anyone unless you have a lot of money to waist

I signed up for a free trial but they had me charged for an online purchase. They refuse to issue refund, nor they reply emails.
With the hope of learning web-development online which is a complete new field for me, I signed up for Shaw Academy's free one month trial that seemed pretty generous to me at first. I took day 1 lesson and on day 2 lesson, a pop up auto chat, appeared on the comment box. It said with online toolkit, you can access pdf files and the video for later study as well, did not say anything about purchase. I clicked the button, but did not know it was a one time purchase button. Without asking for any confirmation or anything, the toolkit was already purchased, which was completely unintentional. I did not want the tool kit. I was tricked into buying this online toolkit thing which I did not need, and nor I have used the tool kit at all. When I checked my bank account, I saw this Shaw Academy had already charged me a bill of $39.95 on my account. Upon seeing this, I contacted Shaw academy thought email, because I did not find any phone numbers for customer service. They replied to me in the email saying, they can not refund the money to me, because it will be "inconvenient" for the business and in return, they were forcefully offering me free certificate, free toolkit, and so on, which I do not want, I just want my money back. I was actually just exploring to see if the field is for me, but came up with this horrible experience. I replied their email saying I do not need any free stuff, I just need the refund for the toolkit that I was tricked to buy, which I did not buy intentionally, and do not plan on using it. After this I checked online reviews of people and found they have been being charged for things they did not buy intentionally and for the membership. Seeing this, I went to my account on Shaw academy and tried to cancel my membership, but it was not easy. They had this number that I had to call to cancel the membership. When I called the number, it asked me to enter my student id that I can find on my profile, I looked it up and entered. Upon trying for multiple times, a lady named Nicole K talked on the line. When she knew I wanted to cancel the membership, she said, "I am going to offer you free toolkit and then the billing department will refund your $39.99 for the charge of the toolkit." She trapped me into the conversation and made me just pause the membership rather than cancel it. Little did I know it was just a trap. In the reply email, I got the email saying they can not provide me refund, but they are giving me bunch of free stuff that I do not need. I have two toolkits on my account now, one that I purchased (not used), and one they provided for free. My membership has been paused, and I can not cancel it now. I tried reaching the same number to cancel the membership but it tells me enter the student account number , without entering it, it doesn't ring. But, I can not access my student account number now because they have paused my membership and I can not see my student account number. I thought may be if I reactivate the account I will be able to see the student account number, but if I click the re-activate button it says your account will be charged right now with the reactivation. I tried reaching them with multiple emails to cancel my membership and refund me $39.95, but I only get auto-generated reply email saying somebody will reply withing 48 hours. I have not gotten any replies through email, nor can I contact them. I can not cancel my membership either since it has been paused and I can not access student id that I need to call the number to cancel.
This business is a big scam, and has big trap. They do not reply email, not they have customer service line. They are making people like us suffer . Please help me getting my refund and cancelling my membership which has been paused for this moment, but may be they will charge me by resuming it later.. Such business needs to be removed. They are a big scam.

They did not fulfill my request of cancelling the subscription and I was charged $70
They make it impossible to cancel online, so you have to call to speak with a sales agent. He convinced me to continue with the trial. He sent a follow up email Letting me know I could inform him when I want to cancel. I emailed him a couple weeks later requesting to cancel my subscription. He did not do so, and I was charged the membership fee.

After attempting to cancel my subscription, I was locked out of my account and the monthly fee was charged to my debit card.
I encountered technical problems with their course material. After multiple attempts, I attempted to cancel my subscription. I was unable to get the website to accept my cancellation. I emailed the only email address I could find for them, and I never got any response except being locked out of my account. I assume this meant my account had been canceled and deleted as requested. However on July 1st, my debit card was charged the monthly subscription fee. I again emailed requesting a subscription cancellation and a refund. I then began searching them on the Internet. I found a phone number for them, and when I called, it's only an automated system. The automated system did have a cancellation option, which when I went through it, continues to ask you to verify that you want to cancel your membership with questions like, "Do you really want to give up on yourself and your goals?" Approximately 5 times before finally canceling your subscription. I also suddenly have access to my account again, and I received an email this morning stating that since I didn't cancel my subscription, I'm not able to get a refund, as stated in their policies and that they're giving me an additional 6 months for free. It's clear the representative did not read my email, or they would understand six months free does not help me because I cannot load the courses and I attempted multiple times to cancel the subscription. I have stated to them several times now that I have no desire continue any course work with them and want my account deleted.

They charged my card without permission, and getting a refund takes days. My card should not have been charged in the first place.
I was in enrolled in Shaw Academy when I received a call asking if I wanted to purchase some thing that would give me other tools free. I kindly declined and said if I could do this myself, she said yes. So I told her I would look into it and see if I wanted it for myself. I checked my account and see that she has charged it anyway with out my permission. I know for a fact this isn't the free trial ending because I set multiple reminders to cancel my free trial. I started on June 7 and I was charged June 30. Meaning I have five more days in my trial I have emailed them and they told me it was because my trial ended when I know for a fact it didn't. I just want my money back and it's been extremely difficult to get it. This is unfair and seeing that multiple people have had this problem something needs to be done.

I accidentally clicked on the e-certificate button and it charged me 37.95 and the company is refusing to give me a refund back.
July 2nd XXXX X:XXam
$37.95
Last four digits of credit card:***
Credit card

The company is refusing to give me a refund and that money is for my rent also and I never took a final exam to even get access for a e-certificate and I want cancel my free trial also they have done this to a lot of people they need to shut this company down this is so illegal not wanting to give refunds back.

I signed up for a free 30 day trail via Facebook on June 3rd 2020. They charged my card on June 1st 2020.
I saw an ad ran by Shaw Academy on Facebook offering a free 30 day trail. I signed up for the free trail on June 3rd 2020. They charged my card on July 1st 2020 and refuse to refund my money. Upon them falsely charging my card ahead of time, I did some research on them and found out this is common practice for them. They are always stealing money from customers. I never even accessed their courses, never used them.

Unethical Business practices.
Signed up for their free trial but I it did not satisfy my needs so I only viewed their content on one occasion. Unfortunately I entered my credit information. More than a month later I see a strange charge on my credit card for 70usd. Realised it was them so I tried to cancel the subscription. Realised it hadn't been cancelled so I reached out to them via email. Only to be told that they cannot refund my money and they instead offered me a longer subscription for the same cost. I again refused and again they offered me an even longer subscription. I was not interested when it was free and I am still not interested but they refuse to refund my money. By searching the internet I have realised these are the cries of numerous persons. This organisations intent is to mislead people in order to unethically remove funds from their credit card and they need to be removed from the internet. They are nothing more than scammers who are trying to boost their sales.

Shaw deducted money from my account after confirming no money will be deducted
Shaw advertises a four week free course. Only after subscribing do they inform you it is a 12 week course and monthly subscription will be deducted. After reading up on the internet that they scam people I cancelled straight away. I received confirmation email that subscription been cancelled and no money will be deducted. After two and a half months they deducted two payments. After reaching out to them they claim I re activated my subscription same day I cancelled it. They can't offer proof.

Refusal of Refund
a payment which was just taken from my account this evening (17/06/2020) of a total amount of £49.99. I am extremely unhappy and frustrated that you have taken the money from me as I cancelled this membership online with yourselves one week after I signed up and yet I have been charged still. I have not used your services once and I have received NO correspondence regarding any upcoming payment as you should be doing with customers. I am now in financial difficulties because you have taken this money from me and I would appreciate if you can refund this amount and ensure this membership is cancelled. This should not be happening and the lack of correspondence from yourselves is unacceptable! I would like a full refund and account closed

Shaw Academy have billed my account £49.99 before my 30 day free trial has expired, even though I had cancelled on the second day of signing up.
I had signed up for their 4 week( 28 day free trial) on the 2nd of June. I had then cancelled on the 3rd of June, but did not receive a cancellation email. on the 30th of June 8am, I was billed £49.99. I logged into the account, and had seen that the membership had not cancelled. I contacted shaw academy asking why( on the 30th June) they said it was not cancelled, they cannot refund me as it was after the 28 days( which I have proof it was a lie) Then I left a review on trust pilot, and they have commented back saying that I had no cancelled after 30 days, which is an even bigger lie. I have attached the email of signing up, I have attached their first response back to me on the 28th, and I have attached a screenshot of their reply on trust pilot. Thank you so much for your help!

Fraudulent charges! Never signed up! Won't give refund!!
I never signed up for this company and yet some how it has my PayPal information and has charged me for two months of service $70 total. I gave them the email connect to my PayPal as well as the last 4 digits of card that was charged. I even sent pictures of the PayPal receipts. I was first told they couldn't find anything under my email and then they stopped responding all together. Do NOT allow this to happen to you!! I plan on suing

I have been charged £49.99 after cancelling my Shaw Academy online course before the end of the free trial. I can also not access my account online.
After a week of constant emails, texts and phone calls during my free trial, I decided to end my subscription to Shaw Academy. I deleted the course and cancelled it well before the free trial was due to end. On the 29th of june I was charged £49.99 from my account even though I am now unable to gain access to my account to manage this which is absolutely ridiculous, I cannot access the account to remove my card details and should not have to as the subscription was cancelled in the first place.

This company as these ads for these course toolkit, which if you click on you will get charged money. Once charged, no refund.
On June 29th, 2020, I signed up with Shaw Academy for a free trial. They were advertising their free trial on social media and I thought I would use my spare time learning something during this COVID19 season. After signing up for a free trial, I registered for a finance course. The next day, while I was exploring the website I notice that there were ads which were displayed something like "get you e-certificate" or "unlock your toolkit". I accidentally clicked on one of them first and I got charged $60 AUD. Subsequently, I accidentally clicked on another one and got charged $60 AUD. I only found out that I was charged for both on the 30th of June since the website didn't really notify me nor I didn't receive an email about the purchase. I randomly checked my bank account that day and found out. Since I thought this was not reasonable, especially when they had no information or warning about this "1-click" purchase and I had no intention on purchasing these products, I emailed Shaw Academy on the 30th of June to ask for a refund. I told them that it was a mistake and I didn't know anything about this system. However, when George replied to me on the 1st of July 2020, he said that the refund cannot be made as the terms and conditions states that no refunds could be made once a product is purchased. Instead, they offered me a $199 credit which includes a "certificate of completion", "hard copy diploma" and a "module toolkit". I simply do no care about this credit as I just want a refund. I had no intention to purchase any product as I was on a free trial to check out what this company offers. I've only watched one lesson. I feel that this "1-click" system is not reasonable at all, as people do accidentally click on these and when accidents happen. Turns out that other people experienced the same problem. All I want is to get my refund of $120 AUD ($119.99 to be precise) and cancel my free trial without no further dramas, as I see people getting charged even though they have cancelled their free trial subscription within the time frame of the free trial.

Shaw Academy processed a charge on my credit card and refused to refund the money when I signed up for a Free 4 weeks trial for a Photography Class
I signed up for a Free 4 weeks trial with Shaw Academy on 6/26/2020. Their guidelines were clear, as long as you cancel prior to 4 weeks end, there will be no charge. I logged into my account to start classes and was bombarded with windows not allowing you to see the content of the course to purchase all kind of offers, I was careful to navigate without clicking on any one of these boxes and still take the course. That same day I found out a charge on my Credit Card for $69.99 and my account had unlocked resources. I emailed Shaw Academy for a refund, they stated, I purchased the resources and will not refund me. I advised I only signed up for the free trial and would like my money back as I did not authorize any purchase of extra services. They are refusing to refund the money. I only signed up for the free trial and that same day I was charged $69.99

I was assured after the 30 day subscription, It would be canceled, but it wasn't. Now I have a charge of 69.99 for a class I did not attend since May.
I subscribed to the 30 day free trial. After attending the class on May 25, I realized how much it would cost to pay for all 4 Modules as well as the class notes/ E-Certificate. So I did not want to waste my time when I knew I would not pay for the other 3 modules or the class notes. After the first class I tired to cancel the membership and terminate my account completely but instead of easily deleting the account, the Shaw Academy site made me call a number to talk to a customer service agent. That same day I called the number and informed this "Student Guidance Manager" named Marlon Adonis that I wanted to cancel my membership and delete the profile because I would not pay for the rest of the modules. He was hesitant to comply with my demand but told me that he could cancel the membership so I would NOT be charged on June 25 and then pleaded with me not to cancel the profile/account since I still had 4 1/2 weeks left of my free subscription. I told him again that I wanted to cancel both the membership and the account profile. That's when he told me that he would cancel the subscription but if I kept the profile open he would provide me with a free Toolkit(class notes) and E-Certificate to finish out the subscription, and I compiled since I would be getting the toolkit, E- certificate and Module 1 for free. He assured me the the subscription would be canceled on June 25 and no further action would be required. Today July 1st I woke up to find a $69.99 charge for June 30th on my Chase account, for a class I thought I canceled and didn't attend over a month ago. I was not notified of this charge through email, so I went to my profile to view an invoice of the payment, only to see a message that says "Token has expired". Of course I immediately called again to cancel my subscription, and a automated robot repeated the same loss aversion tactics offering 4 different special offers and trying to guilt me into keeping the subscription. I refused and finally cancelled the subscription, before receiving another email giving me two months free if I reactivate my subscription. I've emailed the company twice and have not heard anything back, I just want my refund from a company that coerced me into keeping a profile I didn't want then continuing to charge me after clearly stating my membership would be canceled.

Trial offer extended for approximately 4 weeks, no activity with course when attempted to cancel before trial there was no option to do so.
Total scam
The company has no option to cancel before the trial period ends. I've made several attempts to cancel trial with no success then comes a bill for $69 and still no option to reach customer service via website nor phone. This company is a scam and for them to not have a valid number or email to communicate concerns is a scam to bill unsuspecting people. I've googled and searched through out their website and the search engines to find contact info to complaint but still with no success. They continue to attempt to withdraw funds from my account without authorization.