Shaw Academy

Took out standing order after free trial had finished
Cancelled withing the free trial period. And have still took money from my account. £49.99.

Tried canceling subscription simply online, only to find you had to call a number which they only answer between 9am-5pm.
I had a free trial subscription. On the last day of the trial I tried to cancel. I go to the website to cancel to see they don't let you simply cancel online. They make you call a number (in which they hassle you to spend more money) The catch is they don't tell you that you have to call this number BETWEEN 9am-5pm or the recording won't answer and you won't be able to cancel your subscription in the time frame you're supposed to.I see they referred to Netflix for subscriptions, Netflix allows you to easily cancel their subscription EASILY. No numbers called or emails written. If you're going to make people call a number to cancel Something knowing you have trial periods. Why not make the number readily available for customers to call at anytime. They don't even have representatives, it's a recording. Then they try to say you can't get a refund that's not how a business is supposed to work. If the customer isn't happy and wants a refund you issue them a refund. This school is a scam. Please don't put you're card information on the website or you will be charged some type of way. So yea I need y'all to go ahead and process my refund.

I had a free trial which I tried to cancel, but they charged me for an unwanted subscription. Now they are refusing to refund me.
I had a free trial which I tried to cancel, but it is impossible to reach anyone. They first time I spoke to a "Charlie G" who told me to contact him if I had any concerns. So, a week later I emailed him (which he told me to do) and got no response. I emailed him again and no response. So, I tried calling them and was met with an automated system that had no option to speak to a representative. Then I saw that I had been charged $69.99 on a card that I DID NOT AUTHORIZE for a subscription that I had been trying to cancel! Finally, after searching high and low I was able to find an email to contact customer "support" I explained the situation and they told me that they could not issue me a refund, because I did not cancel before the free trial expired. I explained the situation over and over to them and even provided dates and copies of emails I sent to them and they still refuse to give me a refund. They offered me "free 12 month access" to their program which I DO NOT WANT. I want a refund for something that I tried to cancel multiple times. I don't understand how the first time I called I was able to speak to someone and right after he disappeared, and when I called the SAME number I was met with an automated system. This seems like such a scam. It feels like they do this on purpose to force you into a subscription that you don't want, so that they can take your money, and try to appease you by offering you "free" things that you don't want.

I subscribed to the free trial and they charged me wrongfully. Deceit regarding cancellation process.
I subscribed to the free trial and after getting a phone call from one of their representatives pushing me to sign up for some additional things after the trial, I told him I was okay with the four week trial and didn't want to continue after that. The trial ended and I tried to cancel the Friday night, but Shaw Academy is one of the only sites I've seen where you can't cancel on the computer, a number has to be called and this put me in a jam because it was Friday night, pass the time of their operations. I think that calling step is very deceitful to customers. I checked my account on Sunday only to see $69.99! Taken from my account. I tried cancelling again but it made no difference I still had to call to confirm. I emailed requesting a refund but they haven't gotten back to me as yet, they only got back to me to when I sent another email to them telling me that I had already sent this email. As far as I see, Shaw Academy is more money hungry than anything. I would like my refund to be confirmed.

Unresponsive for a refund of toolkit purchased y mistake.
Shaw academy has always called my attention and it was something that I always wanted to try. I have used Coursera and Udemy with success. On June 24th I decide to give an opportunity and benefit of an offer of 4 free weeks. I sign in, and follow the process and I said to myself if this works, I will continue because there are many interesting courses to follow and I invest every year on education to keep my PDU and hours for other certifications that I have to submit.
Problem:
I was ready to start my first session, I received a message from my teacher to download the materials and I did the horrible mistake to open it on my cellphone (small screen) and, without willing I press the button (get your toolkit "one click purchases") that was beside continue learning. So, I was immediately charged with 45 dollars, no questions or validation required. That made me feel like I have just fallen on a click-trap, and I said if it is like that this platform I am not willing to use it because, when you are willing to learn, you should not be stressing with those possibility of adding stuff that you're not willing to have.

I sent an email to ***@shawacademy.com with all of my information and explaining everything to them. Then, I decide to call and I spoke with an agent that told me that she would give me that add-on for free if I decide not to cancel my account, but she wasn't able to help me with the refund process and she addressed me to send an email for the refund. Few minutes later, I receive and email that the toolkit was added for free to my account, but I wanted to solve the issue or at least have somebody to confirm that I will receive my refund back. I called again, and another agent told me that the only way was to send an email to billing, so I decided to cancel my account and close it.
I haven't done any class, even though that they are available, I missed both of them planned for the weekend and I haven't received any reply from billing.

I started my free trial with this company but cancelled my subscription but was still charged £49.99.
I started my free trial with this online school (26th May 2020) that I do not even know what courses they provide to this day, I however cancelled my subscription to them before the membership started (16th June 2020) but was still charged £49.99 on the 30th of June 2020. I tried to contact them but they would not reply me at all. I also found out other people have been scammed by this company the same way they scammed me. There is a whole PayPal forum and a Facebook group dealing with this evil company that would re-subscribe you to their services after your cancellation. My PayPal account is ***@gmail.com that I also use for my business online.

I couldn't cancel my membership. I had to "call" someone, but that led no where. Did further research and found out the company is not legit
I signed up for their free trial. Eventually, I realize I don't need their program. So I go to cancel the membership, but instead led to many pages and finally leads me to one last page. It says I have to call a representative, which I do, but that led nowhere. I did more research and there were other people who had the same story. Turns out the business is not accredited by anyone. Due to this I've lost $140 and had to get a new debit card.

I wasnt aware of the deadline of my free trial and charged me 70 dollars after the last class offered before I can cancel
***@yahoo.com
4 week trial paypal
Was going to cancel on sunday june 28 which I believed was a day before the final day of my trial but my friend said they had one final class the following day in the morning which they could not reschedule to the 28 of june.I was fine and felt secure about the decision. After my friends last class on the 29 I went to cancel my subscription when I got a notification that I was charged 70 dollars. I immediately emailed ***@shawacademy.com explaining my situation and asking for a refund at 11:30 am the 29th of june and they didn't respond until 4 am 30th of june stating that there was nothing they can do but offer me "399 value" in classes. This is not right this was a unfortunate event to which I addressed to immediately I only want my money back this event should not have happened and couldve been avoided if I had an email stating the final day or if they allowed my friend to reschedule on the day I was going to cancel. I need help

They charged me for the subscription even though I had already canceled my free trial within a week of subscribing
I subscribed to the 30-day free trial and within a week I had canceled. the website makes you go through four different pages asking you to stay and offering all these "deals", at the bottom is a very tiny link that says you want to cancel and it leads to more pages offering you more "deals" in order to stay. By the time you get to the final page you're given a phone number and a code to call to cancel which I did only to be greeted by a automated message that repeats the same exact offers as the website when trying to cancel. Last week (06-20 to 06-27) I checked my bank account on 06/25/2020 to see that $69.99 was removed that same day and that same day I emailed and was told my account didn't exist anymore but then later was told I never even cancelled my account which is utter BS and the person emailing me kept offering me more "deals" in order to make it up. it got up to nearly $900 in free merchandise yet they wouldn't refund me even though I acted immediately on the same day and had cancelled already. seeing as how they have done this to many people and seeing multiple reddit threads and other postings about how terrible and predatory this business is I had no choice but to report them. I still want my money back.

Took free classes, did not realize it was a trial & would be charged after 1 month. Can't find anything to indicate I was notified prior to charge.
When I had a charge on my PayPal account I was totally surprised. I contacted PayPal, evidently by signing up for the free classes I took I was signing up for the trial. They flooded my email & texts on my cell phone so much that I began to ignore some of them. Looking back on my messages I saw none that indicated my month long trial was over & I would be charged. But they were able to point it out to PayPal. Now I can't even find anywhere on their website to get out of paying it, for the rest of my life? There was a 50¢ charge at first & then a 50¢ credit. Call me slow, old or whatever, I didn't make any connection. I have had numerous attempts at dealing with them directly and not gotten anywhere. I feel that, although I learned a few things, I was definitely cheated and I am fearful that it will continue if I can't find where to stop it on their website. I am checking "Refund" in the box below for desired resolution. However my second choice would be for information only.

Shaw Academy offered me a FREE class and then assigned me a paid service I did not sign up for, charged me $70 and are refusing to refund my money.
Shaw Academy offered me a FREE class and then assigned me a paid service I did not sign up for, charged me $70 and are refusing to refund my money.
Payment method is Paypal
Payment date is June 28th

Get your Toolkit banners to trick customers with one click purchase
I singed up for a 4 week free trial to learn Graphic Design. About 30 mins after that, I started getting automatic calls trying to sell me the add on services, followed by flurry of emails. I didn't sit well with me so I logged into my account to cancel the membership on the same day I subscribed for a free trial. On the website, they make it really really hard to cancel your membership. You have to go through 8-10 steps to cancel your membership, and if you used a third party payment service like paypal, then you have to contact paypal as well to deactivate the seller.
While I was trying to do that, I came across a banner that said `Get your toolkit` and it had $39.99 as price mentioned. Like any other services, I clicked on the banner to understand what toolkit entails and the next thing I notice is they charged me $39.99 through paypal. In order to investigate, I checked banners for other add on services, and I notices that they mention `one click purchase` at the bottom of the banner with a smaller font. This is clearly a fraud exploiting users with bait and switch tactics.
I have already cancelled my account, and to make sure they don't charge me again, I deactivated Shaw academy as a seller from Paypal as well.

I formally request Shaw Academy to refund me $39.99 for a tool kit that I never intended to use and haven't used at all.

Thanks

WRONGFULLY CHARGED MULTIPLE TIMES
I called and unsubscribed from this place over two months ago and they still continue to charge my card! They are thieves!

I've been billed after I cancelled. Website and app are down or kick me out. No number to call on site and won't respond on Social Media. It's a scam
I signed up for some free marketing classes. Once the trial was over, I Used to app to cancel in May 2020. A message told me to call and cancel as well. It took me 8-10 times to get through. Told them I wanted to cancel. They offer me more time to finish my sessions for free. I consistently them, don't charge me I don't have money. I was surely insured that I wouldn't be.

When I would go to the app and check my profile, I would say "in trial_membership. I tried to go back to the app to cancel but the app would log me out each time I touch profile to make sure it was canceled. Went on the site, and the site is down. I received a bank notice saying I had been billed for $69.99.

There is no number to contact On website and I can't get to my profile on my app.

This isn't right.

They have charged me for something I did not purchase.
They have debited $70 from my checking account *twicein the past two months. I did not subscribe to their business.

Charges are dated April 21 and June 19 of 2020 for $69.99.

Thank you in advance for your help.

I cancelled my membership and was still charged. I want a refund that's all I want .
Spoke to a representative through email wanting a refund. Was told he couldn't give me one but could give me free access for 6 months. I had already cancelled my membership and stopped using it but was still charged. I want my refund.

Being Harrassed And Money Taken
Hi!

I started with Shaw Academy a couple months ago. I was trying a free trial for their photography class. What else to do during the quarantine, right? I was not impressed at all during the first day of "class". I cancelled. I cancelled the free trial and they said I had to contact them. I tried to call them. They didn't answer. I emailed them. Never got an answer back. They say that you have to call them to confirm you want to cancel or they will continue charge you for the subscription after the free trial. I am livid at this point. When I see a charge on my bank account, I call my bank and get it removed and blocked. My bank just got back to me and after their claim investigation, said that I authorized the charge to my account. I DID NOT! I cancelled. Cancelled! Cancelled! Cancelled! I am very irritated and want to just say that they take your money and lie to banks when you try to get that money refunded and they say that the membership is obviously still active somehow. Do not go with Shaw!!!

I signed up for a free trial and thought that I canceled it but I believe they tricked me on their website. Now I get charged $69.99 Every month!
There is no phone number to call so I emailed about a refund and the email back was very vague saying they cannot do that. The charge this past month overdrew my bank account. I can't keep being charged for a service I'm not even using!

I was testing out the free trial of Shaw Academy and was unsatisfied. I am charged now services I never wanted and need it reversed.
My account at Shaw Academy activated May 29th and then my PayPal account was subsequently charged on June 26th for $69.99. First, I have to say during the few days I attempted to use the free trial the website and product themselves as whole is very difficult to use and was nothing as advertised on social media. Second, after watching the first lesson video and eventually half of the second lesson video I came to the conclusion that I hated the product and was done with it and would not be continuing to use it. I attempted to cancel the product and thought that I had. I was mistaken the cancellation process was much more difficult then I first thought. You have to make a phone call and go through a long automated system in which they attempt to coax you into not cancelling by giving away deals and what they call, "free products." Needless to say the second time around I succeeded in cancelling my account through Shaw Academy. Only after I was charged the fee.

I was charged the $69.99 at 3:03pm on June 26th. I cancelled the account immediately after realizing what happened. I also discovered in my PayPal account that I had to also cancel the subscription a second time on the PayPal side of things. This is something that Shaw Academy did not make me aware of. I immediately sent emails to explaining and requesting that I never intended nor wish to pay for any products. That I do not want any products from Shaw Academy. That I have zero interesting in ever using any of there services ever. Needless to say I have been emailing back and forth with a representative listed on the email as "Lincoln (Shaw Academy)". Our emails range from Friday 3:45pm through Today the last one I sent June 30th at 8:07am. I was responding back again that I cannot afford their products and to please reverse the transaction and they are welcome to delete and close my account.

Needless to say they are absolutely refusing. I admit responsibility on my part was not thorough enough to make sure my account was properly cancelled. I test free trials when something is of interest to me as a consumer and have cancelled many free trials before the billing period. I've also made mistakes in the past and was easily issued refunds by reputable companies of services and things I did not want. Never have I been so flatly ignored and refused a simple cutesy as a refund and reversal of the transaction incurred with Shaw Academy.

They have offered me, "The very best we can possibly offer is to increase that to 12-months access worth of $699 totally free of charge plus one complete course toolkit and e-certificate worth $199 which will be activated in the next 24-hours." That was in the email on June 29th which in summary I replied back that I do not want any of their products, I just want the $69.99 reversed and cancelled. They continue to refuse to do this. (Explain to me the logic of how over $800+ worth of product they can afford to give away for free but absolutely refuse to cancel the transaction to myself for $69.99? It literally makes no sense from a business perspective.)

Lastly they recovered $4.93 from my PayPal account balance. The rest is connected to my bank in which I have NO MONEY. Right now I am financially destitute. Over the last thirty days I have been very sick, was house sitting and dog sitting for two weeks away from my normal routine, under lots of stress. I am facing having to move out of where I live by the end of the month with no notice except that I found out a few days ago. I received noticed of the transaction and insufficient funds from my bank. Now I am in deep trouble on multiple fronts unless they cancel the transaction of $65.06 that Shaw Academy still has not received because I AM POOR and DO NOT WANT THEIR SERVICES/PRODUCTS OF ANY KIND. I couldn't make that more clear.

They absolutely refuse to help me in this matter. Shaw Academy has made this issue an absolute nightmare.

I was charged for their services despite attempting to cancel twice.
I had signed up for the 30 day free trial. I went through the automated system to cancel my account twice before my trial was up so that I would notb charged. However I discovered they charged me OVER the regular monthly charge for a service I had canceled twice.