Shaw Academy

Tried canceling subscription simply online, only to find you had to call a number which they only answer between 9am-5pm.
I had a free trial subscription. On the last day of the trial I tried to cancel. I go to the website to cancel to see they don't let you simply cancel online. They make you call a number (in which they hassle you to spend more money) The catch is they don't tell you that you have to call this number BETWEEN 9am-5pm or the recording won't answer and you won't be able to cancel your subscription in the time frame you're supposed to.I see they referred to Netflix for subscriptions, Netflix allows you to easily cancel their subscription EASILY. No numbers called or emails written. If you're going to make people call a number to cancel Something knowing you have trial periods. Why not make the number readily available for customers to call at anytime. They don't even have representatives, it's a recording. Then they try to say you can't get a refund that's not how a business is supposed to work. If the customer isn't happy and wants a refund you issue them a refund. This school is a scam. Please don't put you're card information on the website or you will be charged some type of way. So yea I need y'all to go ahead and process my refund.

Took out standing order after free trial had finished
Cancelled withing the free trial period. And have still took money from my account. £49.99.

I was charged twice for a "free course". I signed up for a 4 week course and was charged $69 dollars in two separate occasions.
I signed up for a free 4 week course at Shaw Academy, but I couldn't make it to my classes so I cancelled my class. I was still charged $69 dollars! I signed up on their advertisement that said the course was FREE. The horrible, cruel, scam that happened next was the real disaster. I thought it was over after they tricked me into paying, yet a few months later I got a second charge! I got billed again $69.00 for no reason. I have never attended a single class and I cancelled!! I clicked cancel classes so many times I am so confused and I feel tricked.

I signed up for their free trial in April but canceled shortly after (2 weeks).
I was then charged 69.99 a few days after.
They lied about my refund.
I am SOOO disgusted with SHAW ACADEMY, I had such high hopes and so much respect for them!

I signed up for their free trial in April but canceled shortly after (2 weeks).
I thought it was strange that I kept receiving text message + email reminders, but paid it no mind.
On June 18th, they charged me $69.99!!!
I did NOT authorize this charge and want my refund ASAP!

I wrote my first review about them on TrustPilot on the 19th, and sent them an email as well, they responded back to me on the 20th stating that my funds had been refunded and I would be receiving it within 4-5 business days (that would've been June 26th LATEST). After checking my account at 12 midnight and not seeing my refund, I then reached out to them again on (6/27) at 1:30 pm, only to receive this in response:

Dear Student,

Thank you for reaching out to us,

We are sorry, this email is discontinued. Please contact our support team at (insert their email)
Regards,
Shaw Academy

Discontinued??? What does that even mean???
What type of sick game are you playing Shaw Academy??

You should take better pride in your business (by teaching your staff to the proper thing to do).

I called to cancel my account before the free trial ended in May. I got confirmation but was charged $70 yesterday June 30.
Confirmed cancellation: May 26,2020

Payment taken: June 30,2020

There is no free 4 weeks plan. Shaw Academy charged me without my consent right after 3 days when I signed up for free trial.
I saw Facebook ad so I signed up 4 weeks free course on SEO digital marking on 21/06/2020. The class was great until I saw they charged me £49.99 without my authorisation on 23/06/2020. I did not purchase anything. All I did was sign up which includes offering them credit card details. I can't believe they just
abuse my personal details to steal money from me in 3 days time. Two day ago I cancelled my membership and emailed them to request my money back. All I have received is an auto reply said they will be getting in touch in 48 hours. So I waited until now. No one has contacted me since then.

Shaw academy charged me for nothing and refused to refund. I confirmed themt I m notgnot to use any of their services and they wouldn't refund anyway.
I subscribed for a free 4 weeks trial of a course they were offering and I was charged for as they say ecertificate that I never ordered. I contacted them but Vadik from their support team refused to refund. Please find attached the email. I m not going to use their services. I never ordered any certificate but I have to pay them? It's a scam. Thank you

Shaw Academy have taken £39.95 out of my paypal account without warning.
I registered for a free online social media course with Shaw Academy on the 27th June 2020. I was under the impression the company were going to take £0.30 out of my PayPal account, then refund it to put me through their system. There didn't seem to be another way to register other than providing them with my PayPal details.

I had an email from Shaw Academy on 29th June 2020 telling me to get ready for my first class and included a button reading "Get your toolkit now". I clicked the button thinking it was free (understandably, the course is advertised as free and the button had no "buy now"). As soon as I clicked the button, £39.95 was taken out of my PayPal account by Shaw Academy!

I contacted PayPal, they said they can't help as it was an "agreement" made with Shaw Academy (which is not true. Shaw Academy have made this agreement themselves. I had no knowledge of paying any amount of money). PayPal don't have the power to intervene and suggested I contact the company directly. PayPal have cancelled the "agreement" so Shaw Academy cannot charge any more.

I didn't attend the class on 29th June as I was worried I'd be tricked into paying more money without my permission. I had an email on 29th June again reading "you're late for your first class!". I replied reasoning why I won't be joining the classes, I don't trust them now. I'm worried if I use any other materials or click on any other buttons I'll get charged again. I complained and requested a refund for their mistake.

"Gomes" replied to my email, claiming that I had "purchased" the toolkit through the email button "buy now". I have proof that this is not the case, a screenshot of the email including the button I clicked. It reads "Get your toolkit now". It does not say "buy now". He made me an offer of receiving credit to the value of $199 to use on their website for other course materials.

I replied I don't accept this offer. I asked how can I be so sure that this isn't yet another scam in which the company will take more of my money? I attached a screenshot of the email which had the button, I digitally drew a circle around the button so this was clear to Gomes. I reiterated the fact that it did not say "buy now". It said nothing but "Get your toolkit now". I didn't attend any classes. I haven't used the tool kit I've been forced to pay £39.95 for, I haven't used any of their materials. These are digital, not physical products and therefore have no sign of wear/no damage. So I don't see why I can't get a refund.

Gomes responded and said the refund is "not at all convenient" and said that they would like to offer me "unlimited services". He wrote he has extended my access by three months, free of charge. I cannot bring myself to trust this company again.

Gomes replied "the refund is not at all convenient" for Shaw Academy. I responded I think he misunderstood my previous emails. I said I don't want to use the course, and am uninterested in how much value the company wants to give me unless it's the £39.95 back into my PayPal account. How do I know that this "free three months" is actually free? I said I don't trust them as you can imagine, because I have had an amount of money taken from my account without my permission. As a student, £39.95 is a large amount of money to lose especially with COVID-19. I told him the fact that I've lost this money through no fault of mine is surprisingly inconvenient to me and that I am totally uninterested in what is inconvenient to them in this moment in time.

Gomes responded and said "Unfortunately, the issue remains that you have clicked on the button to purchase and it clearly states that a purchase will go through". This was not the case, as I've already proven. It states "get your toolkit now". I've repeated myself again as they don't seem to understand that they're false advertising and attempting to steal money from vulnerable people.

I have the emails as proof. I will attach the screenshot I've mentioned.

I assumed I canceled a free trial. The process was overly confusing. I was charged twice and am unable to get a refund from them.
At the beginning of May I signed up for a free trial of Shaw Academy. I was told to put in my credit card info to protect fraud and that I would not be charged after the trial. I set up a reminder to double check my cancellation anyway. When the end of May came (and a rather lackluster class was over) I attempted to cancel my account and believed I succeeded. I was not notified I was to be charged again. It wasn't until June 29th when I noticed a charge was pending for $69.99 (I would later discover a second, identical charge was charged on June 1st). I promptly reached out to Shaw's Customer service. They have no phone service line that would help me. It took a day for a reply to get back to me. In the meantime I ensured I canceled my subscription to their service and was met with a number of dark patterns trying to trick me into staying. Once I reached the end of the online portion, I was prompted to call a phone number. However, the office was closed so I'd need to call tomorrow. I called the number first thing in the morning and was not met with a human voice once (I don't know why I couldn't have called this robot outside of office hours. If I had been on the edge of a pay period, this could've have cost me another payment of $69.99). The phone call was far to long and included more dark patterns and was trying to convince me to stay with a barrage of offers and such. I also changed my credit card believing they would likely find a way to charge me again. I finally got a reply back on June 30th from Allen. He informed me a refund is impossible (he did not address The specifics of my issues) despite me not using their services and it very clearly being a mistake. He offered me yet another free gift that I was not interested in. I denied the gift, I only want the refund, he doubled the gift but again was unable to refund me. He claimed it is due to the terms I agreed to. But I remember the terms differently and also was under the impression I canceled anyway.

I cancelled my subscription last month and I was still charged 70 dollars just now.
I cancelled my subscription last month in June. I was just charged $70 today 07/01/2020. I would like my money back since it was wrongly taken from my account.

While at another site, I was redirected to the Shaw Academy site. It fraudulently indicated that it had free courses. I never signed up but was billed
The Shaw Academy site fraudulently indicates that it initially signing up for a course with them is free. The fact is that, while you "can sign up for free," there is no coursework that you can actually take without paying an exorbitant amount for the documentation. Prior to agreeing to this farce, I chose not to proceed. Despite never giving the site permission to do so, I was, nevertheless billed. There is no way to contact the site. The phone number indicates that it is not working. Not a single one of the 26 emails that I have sent them have been responded to. When I filed a claim with my bank, they waited almost four months and, for reasons yet unexplained to me, my bank returned money from my account to Shaw. I have found that the only way to deal with the matter is to sue Shaw Academy and my bank due pursuant to their violations of the federal interstate banking regulations; which I will be doing next week.

49.99 GBP taken from me when it was never authorised or stated I would be charged. Scam.
About a month ago, I saw an advertisment on Instagram for a Graphics Design course that was originally 49.99 GBP but was now FREE. I signed up for it, and gave my PayPal details for confirmation as it asked for it. However, it was never stated that I was actually signing up for a subscription, and that after 4 weeks I would be charged. It was advertised to me as if it was usually a one time payment for the course, but I would get it for free. 4 weeks later, 49.99 GBP has been taken from me. I never authorised this, and was completly unaware I would be charged. I contacted PayPal, and they cannot help. I contacted Shaw Academy themselves and they told me it was a non-refundable subscription (which, again, I was never made aware of).

I have attached an image of the ad I saw. You can clearly see that it has 49.99 GBP crossed out, and now says "NOW FREE".

PayPal Invoice ID:
XXXXXXXX

PayPal Transaction ID:
***XXXXXXXXXXXX

Signed up for free 30 day class. I was never notified of trial end and charged before correct date. Shysters!
I signed up for a free 30 day course. Promotional material said I'd be notified well before the end of trial to cancel, if wanted. I was never notified AND I was charged before the 30 days was up. This is a sham.

Hello,
I signed up for a free introductory course from my Sprint Rewards. I Was then charged $49.99 and $59.99
I
I was charged $
Signed up for course trial through my Sprint Rewards. I did not utilize or recall a nonrefundable picture. I dispute d through my bank for refund After writing to customer service to no avail. Claiming I am responsible and do not recall contract terms when signing up for. Their responses were to offer two months of free courses instead which O did not want

They refuse to issue a refund after I cancelled the free trail
I did the free trial, during this time was inundated with 3 to 5 sales emails Every day & the odd phone call despite choosing the option for it being purely for personal growth, not for business in any way. When I tried to cancel it on the last day of the trial their website gave me a phone number to call but said they only operated between 9am to 5pm EST. It was just after 2pm and I'm on PST. So it was too late, despite my not even finishing the free trial yet. There appeared to be nothing I could do so I got up early the next day to make the cancellation phone call first thing. But they had already taken out a payment that I did not want to make. I contacted them explaining the situation & asking for a refund but they refused. I am not working due to the Covid situation & they appear to be heartless. Nowhere in their T&C's did it say I would have to make a phone call on EST to cancel. This is not fair on me and I need the money back as I am on an extremely tight budget and nearly zero money coming in. I'm sure the money is nothing to them but it's everything to me. I think this company is nothing short of a scam

Paid for the course, was told i'd receive an email to set up account. Never received email, even after contacting the company.
I purchased lifetime access that's supposed to include 3 additional spots of lifetime access for friends and family on a 99% off sale. After entering my card information, it brought me to a page stating that I would receive an email with instructions to create my account. I never received and email from Shaw Academy. I then contacted them through their website explaining my issue, and haven't received a response back. I feel like I've bewn robbed! Shaw Academy must be a total scam. They ask users to post reviews in a biased way, which is dishonest, indecent, and wrong. I feel as though my personal information is now at risk, as I have since read many reviews about Shaw Academy, and they seem like a bunch of crooks! I want my money back! And I want my peace of mind back knowing that my card information is safe!

Cancellation Issue. Requires a phone call after confirming 4 times I wanted to cancel.
After realizing their Photography course wasn't for me (about 2 minutes into the first "lesson") I followed the steps to cancel, then confirmed I wanted to cancel, then confirming I wanted to cancel knowing what I was losing,then confirming 2 more times they required a phone call to a business on the East Coast. They require a "student ID #. I emailed this company my wish to cancel along with my "student ID # and have not heard back from them. After receiving SEVERAL phone calls at all hours before the first "Class" I find it hard to believe there is no one to field my call. I JUST WANT TO CANCEL.

I have been unable to reach a representative for "confirming my cancellation". Also, I was unwarrantedly billed for a item that I did not want/use.
During my one month free trial with Shaw Education, I was unwarrantedly charged for a "toolkit" in which I did not want nor did I used. The payment amount was $39.95 on June 5th, 2020 and I was charged with the debit card that I used to sign up for the course that I was taking. After this, I have decided that I wanted to cancel the membership but when trying to reach them on June 29th, 2020, I have yet to be able to reach a representative as I was left ringing for over 2 minutes.

The company took money for something I didn't buy and insist I did buy it. Also will not let me cancel my subscription
I signed up to shaw academy as I wanted to learn. It's a shame I didn't do my due diligence on the company as I would have found out that they have caused pain for so many people by taking their money. But sadly I did sign up, the course material was not worth paying for and I ended up with £39.95 being removed from my account on Friday 26th June as apparently I had clicked on a 'One-click purchase' advertisement. Which I had not done. Also they bombard you with those ads, and phone calls and texts and emails.
I have no purchase date or any detail along those lines as ai wasn't sent any confirmation of transaction- all I know is that the money was taken from my account that day.

I told them my case on the 27th June, that I hadn't clicked on the ad and that I had been charged for something I didn't buy- Gomes(the person who replies to my emails) told me I couldn't get a refund due to the terms and conditions that are 'easily available'. Anyway, I have sent numerous emails and keep getting offered free stuff. In my latest encounter (30th June) I was offered $500 of free stuff, this to me raises red flags. They are willing to give me $500 worth of stuff in exchange for £39.95- that's not a way to run a business.

I have also been trying to cancel my membership for the past 5 days. Something which they have been unable to do- not sure why this has been so difficult for them.

An unauthorized pending charge was placed on my account same day I was closing trial for something I have no idea for,was told I couldn't be refunded
I was attempting to cancel my free trial because I wasn't doing the work,I failed the two assignments I did,I just wasn't feeling how the courses were being done so I was in my account getting out of all my classes that I once was interested in but none I was interested in enough to purchase anything for the classes that had to be paid for separately well I was going to message them after I got out the classes as I finished that I had a Message from my card account PayPal stating that I had a pending transaction of $39.95 as soon as I seen I cancelled my card and wrote to Shaw Academy about this issue they stated that it couldn't be refunded because it was done kit for the class and for diploma which I still didn't understand what this thing was they stated it was final and I stated I never purchased this for anything to be final it stated it was for blogging which I never would of bought anything for no blogging class so I know I didn't purchase this.I looked in the membership part of my account looking to see why they still had my card info and there it was from when I registered for the free trial which never was stated that it was going be up there to be used for any purpose at all besides for being charged for the service after the trail which I still had like 20days left of my trial a long time but I wanted it cancelled which I was doing prior to this.but where my card info it stated for security reasons the CVV would have to be put in to be charged which it wasn't& I didn't put it in for any other purchase besides the thing for the trail so how can the keep charging my card then they state per there policies that I couldn't be given an refund which is crazy it's not like I purchased this thing and changed my mind after clicking on it and looking at it and deciding I didn't want it but that's not the case,I contacted Shaw Academy right when I seen it after seconds after my notification from the card company&it was still even pending for a day and half before the lifted the pending transaction to complete transaction.But they keep telling me they couldn't refunded no matter what the cause was,they called trying to sale me another special I even spoke to the person asking if I could speak to someone dealing with me situation as well he stated that it had to be taken care of only threw email,that he would email them regarding me situation,even himself stated that it shouldn't be a issue to get a refund being that I never wanted this to be purchased or to have purchased any extra items,Even emailing from him and me informing them I spoke to an employee and they even sent email with guy I spoke to for a survey,& me asking for someone to call me not email till this day still no person contact no number to call only contact was threw email,they kept offering to spend more money or to give me more then I was unauthorizly charged for,for a discount but still they wanted me to have to still purchase &spend more money it's ridiculous how the customers service was then was told they added stuff to my account which I didn't cancel it left it how everything was when I was received the unauthorized pending transaction notification,but I paused everything so they couldjt say my account was closed that was another reason I couldn't be refunded but as I did the was no classes or anything just my info nd card number which I also asked to be removed which they stated I had to email them to have it removed.. All They did was said the added some more things which also say is purchased never explained how it would be used or what for being I am not in any classed as I stated & told them when I was canceling my trail but even if that was for replacement of there mistake they still not replacing my money,b/c I still have to buy more time to use it by time this resolved trial would expire.My card account *** closed so if they refunded it would have to be deposited into ACCOUNT#XXXXXXXXXXXXXXXX& ROUTING#XXXXXXXXX