Shaw Academy

I need a refund for the 69.99 Shaw took from me when I thought I cancelled my account.
I joined Shaw academy for their free photography courses and I thought I cancelled or it would ask me if I'd like to cancel before they'd take my payment. I wake up one morning to find 69.99 taken out of my account with no confirmation of this even happening. I've already spoken to my bank and I'd like to have my money refunded because I will not be using this service any longer due to one attending the first module classes. Very disappointed in the services of Shaw academy taking money straight out of people's accounts!!! And I'm not the only person this has happened to!

An unauthorized pending charge was placed on my account same day I was closing trial for something I have no idea for,was told I couldn't be refunded
I was attempting to cancel my free trial because I wasn't doing the work,I failed the two assignments I did,I just wasn't feeling how the courses were being done so I was in my account getting out of all my classes that I once was interested in but none I was interested in enough to purchase anything for the classes that had to be paid for separately well I was going to message them after I got out the classes as I finished that I had a Message from my card account PayPal stating that I had a pending transaction of $39.95 as soon as I seen I cancelled my card and wrote to Shaw Academy about this issue they stated that it couldn't be refunded because it was done kit for the class and for diploma which I still didn't understand what this thing was they stated it was final and I stated I never purchased this for anything to be final it stated it was for blogging which I never would of bought anything for no blogging class so I know I didn't purchase this.I looked in the membership part of my account looking to see why they still had my card info and there it was from when I registered for the free trial which never was stated that it was going be up there to be used for any purpose at all besides for being charged for the service after the trail which I still had like 20days left of my trial a long time but I wanted it cancelled which I was doing prior to this.but where my card info it stated for security reasons the CVV would have to be put in to be charged which it wasn't& I didn't put it in for any other purchase besides the thing for the trail so how can the keep charging my card then they state per there policies that I couldn't be given an refund which is crazy it's not like I purchased this thing and changed my mind after clicking on it and looking at it and deciding I didn't want it but that's not the case,I contacted Shaw Academy right when I seen it after seconds after my notification from the card company&it was still even pending for a day and half before the lifted the pending transaction to complete transaction.But they keep telling me they couldn't refunded no matter what the cause was,they called trying to sale me another special I even spoke to the person asking if I could speak to someone dealing with me situation as well he stated that it had to be taken care of only threw email,that he would email them regarding me situation,even himself stated that it shouldn't be a issue to get a refund being that I never wanted this to be purchased or to have purchased any extra items,Even emailing from him and me informing them I spoke to an employee and they even sent email with guy I spoke to for a survey,& me asking for someone to call me not email till this day still no person contact no number to call only contact was threw email,they kept offering to spend more money or to give me more then I was unauthorizly charged for,for a discount but still they wanted me to have to still purchase &spend more money it's ridiculous how the customers service was then was told they added stuff to my account which I didn't cancel it left it how everything was when I was received the unauthorized pending transaction notification,but I paused everything so they couldjt say my account was closed that was another reason I couldn't be refunded but as I did the was no classes or anything just my info nd card number which I also asked to be removed which they stated I had to email them to have it removed.. All They did was said the added some more things which also say is purchased never explained how it would be used or what for being I am not in any classed as I stated & told them when I was canceling my trail but even if that was for replacement of there mistake they still not replacing my money,b/c I still have to buy more time to use it by time this resolved trial would expire.My card account *** closed so if they refunded it would have to be deposited into ACCOUNT#XXXXXXXXXXXXXXXX& ROUTING#XXXXXXXXX

The company took money for something I didn't buy and insist I did buy it. Also will not let me cancel my subscription
I signed up to shaw academy as I wanted to learn. It's a shame I didn't do my due diligence on the company as I would have found out that they have caused pain for so many people by taking their money. But sadly I did sign up, the course material was not worth paying for and I ended up with £39.95 being removed from my account on Friday 26th June as apparently I had clicked on a 'One-click purchase' advertisement. Which I had not done. Also they bombard you with those ads, and phone calls and texts and emails.
I have no purchase date or any detail along those lines as ai wasn't sent any confirmation of transaction- all I know is that the money was taken from my account that day.

I told them my case on the 27th June, that I hadn't clicked on the ad and that I had been charged for something I didn't buy- Gomes(the person who replies to my emails) told me I couldn't get a refund due to the terms and conditions that are 'easily available'. Anyway, I have sent numerous emails and keep getting offered free stuff. In my latest encounter (30th June) I was offered $500 of free stuff, this to me raises red flags. They are willing to give me $500 worth of stuff in exchange for £39.95- that's not a way to run a business.

I have also been trying to cancel my membership for the past 5 days. Something which they have been unable to do- not sure why this has been so difficult for them.

I have been unable to reach a representative for "confirming my cancellation". Also, I was unwarrantedly billed for a item that I did not want/use.
During my one month free trial with Shaw Education, I was unwarrantedly charged for a "toolkit" in which I did not want nor did I used. The payment amount was $39.95 on June 5th, 2020 and I was charged with the debit card that I used to sign up for the course that I was taking. After this, I have decided that I wanted to cancel the membership but when trying to reach them on June 29th, 2020, I have yet to be able to reach a representative as I was left ringing for over 2 minutes.

Cancellation Issue. Requires a phone call after confirming 4 times I wanted to cancel.
After realizing their Photography course wasn't for me (about 2 minutes into the first "lesson") I followed the steps to cancel, then confirmed I wanted to cancel, then confirming I wanted to cancel knowing what I was losing,then confirming 2 more times they required a phone call to a business on the East Coast. They require a "student ID #. I emailed this company my wish to cancel along with my "student ID # and have not heard back from them. After receiving SEVERAL phone calls at all hours before the first "Class" I find it hard to believe there is no one to field my call. I JUST WANT TO CANCEL.

Paid for the course, was told i'd receive an email to set up account. Never received email, even after contacting the company.
I purchased lifetime access that's supposed to include 3 additional spots of lifetime access for friends and family on a 99% off sale. After entering my card information, it brought me to a page stating that I would receive an email with instructions to create my account. I never received and email from Shaw Academy. I then contacted them through their website explaining my issue, and haven't received a response back. I feel like I've bewn robbed! Shaw Academy must be a total scam. They ask users to post reviews in a biased way, which is dishonest, indecent, and wrong. I feel as though my personal information is now at risk, as I have since read many reviews about Shaw Academy, and they seem like a bunch of crooks! I want my money back! And I want my peace of mind back knowing that my card information is safe!

They refuse to issue a refund after I cancelled the free trail
I did the free trial, during this time was inundated with 3 to 5 sales emails Every day & the odd phone call despite choosing the option for it being purely for personal growth, not for business in any way. When I tried to cancel it on the last day of the trial their website gave me a phone number to call but said they only operated between 9am to 5pm EST. It was just after 2pm and I'm on PST. So it was too late, despite my not even finishing the free trial yet. There appeared to be nothing I could do so I got up early the next day to make the cancellation phone call first thing. But they had already taken out a payment that I did not want to make. I contacted them explaining the situation & asking for a refund but they refused. I am not working due to the Covid situation & they appear to be heartless. Nowhere in their T&C's did it say I would have to make a phone call on EST to cancel. This is not fair on me and I need the money back as I am on an extremely tight budget and nearly zero money coming in. I'm sure the money is nothing to them but it's everything to me. I think this company is nothing short of a scam

Hello,
I signed up for a free introductory course from my Sprint Rewards. I Was then charged $49.99 and $59.99
I
I was charged $
Signed up for course trial through my Sprint Rewards. I did not utilize or recall a nonrefundable picture. I dispute d through my bank for refund After writing to customer service to no avail. Claiming I am responsible and do not recall contract terms when signing up for. Their responses were to offer two months of free courses instead which O did not want

Signed up for free 30 day class. I was never notified of trial end and charged before correct date. Shysters!
I signed up for a free 30 day course. Promotional material said I'd be notified well before the end of trial to cancel, if wanted. I was never notified AND I was charged before the 30 days was up. This is a sham.

The company is a FRAUD stealing money from people. They are collecting payment information under the pretense that the service is free. Then charging for the service and refusing to refund.

I requested a refund, and cancellation for a service I never signed up for. Being charged on two different occasions, with a foreign email.
Apparently on 5/27/2020, and 06/26/2020 my card (Ending in ***) attached to my bank account was charged $69.99 each time, for some service I did not sign up for at Shaw Academy. I contacted them via email, on the 26th and received a response from Anna, but she was of no help in refunding my money totaling $139.98; she did though cancel the "subscription" for future charges. My one issue with this is that the email address she gave me under the registration, was not of my own either; another indicating factor it was not me that authorized the charges.

I sign up for a free 30 trial, I cancel after 10 days (i captured the cancellation message on my phone) and they charge me 69.99$ today.
I sign up for a 30 days trial and realize after 10 days that I dont have enough time for an online course. I cancel after 10 days and, after multiple pages asking me if I really want to cancel (and I was saying yes all the time), receive a Phone number with a cancellation code. I call the number, enter my code and the system hang up. I figure everything was ok but was charge 69.99$ on my credit card this morning. I want a refund

MISLEADING ADVERTISING- WRONGFUL DEDUCTION FROM MY CREDIT CARD
Shaw advertised a free 30 day trial. I opted for the same and had to give my credit card details to avail the offer. I was told I can cancel anytime. I soon realized that the course content as unsatisfactory and repetitive. I cancelled the membership within two weeks. Called up the cancellation number, went through several minutes of automated service where they tried to convince me to stay on with more free perks. Since I was not interested I didnt opt for any and at the end of the call I as told my membership is cancelled. This was a very lengthy call lasting about 10-15 minutes and that too automated!!They say they send u a confirmation email but after being in this fiasco I have called thrice and none of the times have I got an instant confirmation email. Anyways, after cancellation, the reminder emails for courses also fizzled out. I as convinced it was cancelled. However at the end of the trial period, Shaw took out a charge from my credit card. I immediately called to check and this time I got to speak to an adviser, Tasneem D She agreed that I had called to cancel earlier (she could see in the records). Again she tried to convince me to stay on and offered more freebies. I denied. She sent me an email again offering freebies and also asked me to write to the billing department about the wrongful deduction. I wrote to them but got no reply. Then I wrote to the complaints forum. A totally disinterested person going by the name 'Renny' emailed me saying "This had subsequent payments related to it, hence why the content was made available. We cannot offer a refund in these circumstances.". This is atrocious!! Shaw knew I called to cancel, they deliberately ignored it so they could charge me. If the content is chargeable on the trial period then why do they keep offering free access, course material and tool kits to pacify my complaint?! I have told them I don't want access to any of their material or course kit instead they can remove my access and return my money. They know that after I have cancelled I have not even explored all their free course material! they know I stopped attending classes. They have all the information and the adviser acknowledged that I had not accessed anything!! This does not seem to be the first case. I have now seen several complaints of wrongful deductions during trial period. I am just sorry I didn't see these earlier. Shaw is running a very systematic scam of cheating people by advertising free trial period. How is it that they are being allowed to get away with it when so many people have spoken up!

They have charged me without my authorization even after I made a request to cancel my subscription.
They gave me trail of 28 days and I was about to cancel the service but thier agent said " I will cancel your subscription but give us another chance and will contact you further in case if you want to continue". I was so clear that I don't continue but they still charged me and when I made a request for a refund, they said they can't it's not in their policy. Moreover, their system to make an exit is so complicated and hard that you can't easily go without paying them.

This company has done so many twisted things since I signed up, including delete my account right after charging me a third unauthorized payment
I was trying to find some online classes to occupy my time during the coronavirus pandemic. I tried Yale online but I didn't like the way it was set up so I set up a free month trial to Shaw Academy. I liked the teaching methods they used so I was enjoying this website until A few weeks in. This website was designed to make people accidentally purchase things. I was scrolling down with zero intentions of purchasing anything and as I was scrolling I Accidentaly clicked a button and was charged $39.95 for a service I had no desire for. I tried to contact shaw academy via their website's email and waited about a week before contacting them through PayPal. After waiting the required time for a response, I escalated the issue to PayPal and on june 15 I was refunded the $39.95 thanks to PayPal. On this website, when signing up for the free trial they state they are going to email you a few days ahead of time to remind you that in a few days you're going to be charged for a 3 month subscription, so that you have time to cancel if need be. Well, I emailed them about a week before the trial period was over because I had a feeling that they weren't going to send me the reminder (which they never did, but they did send about 10 emails per day trying to get you to buy extras and upgrade membership status) they never responded to my cancellation request and on June 1 I was charged $69.99 for a three month subscription. I felt taken advantage of and just took it as my loss, my bad mistake, as a lesson. I didn't do anything about it immediately because at that point I was tired of dealing with shaw academy so I didn't contact PayPal for a refund. Well today, June 29th I was charged another $69.99 from shaw academy. It hadn't even been a month and I was charged again. I tried to contact them and contact PayPal and I finally got PayPal to block all future Shaw Academy transactions . After I contacted PayPal to create a case against them, I went to sign into my shaw academy account to see if there was any way I could remove my card info from my account. When I went to sign in, it signed me in for a second and then signed me right back out. They must have blocked or deleted my account after charging me my third unauthorized account. This company is a huge scam and I know that they're getting a lot of people with their tricky schemes but they need to be shut down and possible sued or some other form of action taken upon them.
Thank you for your time.

Shaw Academy processed a payment without my prior consent. I did not authorize any charge to be made.
Shaw Academy offered a free 30-day trial. I went back on day 30 to cancel the trial, because I did not want to be charged. I logged on to their site, and was taken to a webpage that said in order to cancel, you must call this specific phone number first. Of course, my 30th day was on a Sunday, and conveniently, they said they are only there Monday through Friday, and to call Monday.

Later that evening, I received an email from PayPal that I had been charged by Shaw Academy. This was still on my 30th day of my free trial. I woke up this morning to dispute this charge, and was given a recording when I called. All it did was try an insane number of times to try to keep me from cancelling, by offering more "deals", but I finally got to the end of the pre-recorded message and was able to cancel. But, I was not able to get a hold of any human being to get a refund for the money that was taken from me. They deliberately make it a robot, so that you cannot speak with anyone and complain about the sneaky thing that they do to get your money.

I got on PayPal immediately and disputed the charge, but I have to wait until July 8 to see if they will allow me to dispute it. I want a full refund of what I was charged, and this shady "Academy" is dodging me, left and right.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.

I promised I didn't hit purchase as I saw it cost $34.99 for the tool kit that they over progressively push the trial free member to purchase after I started the trial course. And I didn't realised they post the charge to my credit card without any notice, unitol I called to ask to cancel my membership, I saw the charge was on the bill. so I request to cancel the membership and the refund, they spoke back to me at least 3 times to ask me to remain the the memebrship by offering me the free toolkit which they've already charged me. And evenetually they only cancel my membership as I insisted but refused to refund to me. This is totally a fraud.

Also, the toolkit is including a "certificate" that they should have delivered to me but I didn't receive anything and didn't find any bottom in the dashboard when I was still in the trial to access this certificate. And don't know what kind of certificate it is.

Totally scam!

Customer satisfaction isn't the focus. Even with proof they don't care.
Customer satisfaction isn't the focus. I explained my situation and it seemed no one cared. I started a free trial on May 23 for 4 weeks. I submitted my cancellation on June 11 online but since I didn't call they didn't honor my online cancellation and charged me $69. Typically if a customer cancels a subscription online that's all you have to do. I even showed them proof that I submitted my cancellation before the date and they didn't care. We won't ever use this company or recommend to anyone.

Fraudulent Debit
I signed up for the free 4 weeks course on Shaw academy website and didn't continue with it but was billed for May CAD$69.99 and I called in sometime in Late May to discuss with one of their support team but was told I couldn't get a refund. He said I didn't cancel my subscription on time and he couldn't help me with a refund. He promised to give me some value for the amount I paid which he did and promised I won't be billed ever again. Last week, precisely 26th june I was billed same amount of CAD$69.99 and I've been trying to reach all their support teams to no avail. These guys seem like scammers and I'll like to report them to stop this and take my card off their system right away and do a refund for the amount collected.

I tried to confirm my seat in a free online class, but instead ordered a course that cost $69.99.
On Friday (06/26/2020), signed up for a free, four week trial period for an online coding class at Shaw Academy (online). To sign up for the free trial, I had to enter my credit Card Number. The class was to start on Monday (06/29/2020). On Sunday (06/28/2020), they sent me a link to confirm my seat in the class. In the process of clicking the link to confirm my seat, I was charged $69.99 for some thing I Did Not order. They Did Not send me a receipt of any kind, But they did charge my card, as I received an alert from my bank. I immediately I sent an email requesting a refund. The email I received stating Someone would be in touch with me in 48 hours, because the support staff is only available Monday thru Friday. When they emailed me on Monday morning they stated "We are unable to process refund."
I DID NOT attend their classes, and requested a refund before the class even started. They Did Not state why they could not process a refund.