Shaw Academy

Charged for premium membership even after cancelling free membership for 4 weeks. Charged my credit card before billing period.
Enrolled in 4 week free course and they had a email reminder setup before they charge my card which of course they never sent but charged my card immediately. They charged my card before my free trial ended and claim I did not end my membership before that. The billing period clearly states the date of new course and yet my card was charged beforehand. Also there is no way to remove your card derails. As usual, I find similar complaints from others and they send same automated response saying we can't refund as you missed our terms and conditions. I told them I cancelled the subscription without even opening the course and yet they claim I've utilised 50% of course material and no refund policy.

This is on behalf of a consumer for the following business:Shaw Academy***I was given an opportunity from being a Verizon customer to tryout the Academy. Once I got started, I noticed that the prices continued to go up. It is like a bait and switch, they advertised one price, and if you go to another page it is more than the previous advertised price. They also false advertised that they could provide an Associates Degree if you complete a certain amount of classes. I researched and this is not true. I have tried to cancel but I have not heard anything confirming my cancellation. They are wanting to keep my money that I paid for content that is not useful. This is not as advertised. They are not accredited.

Signed up for 4 week trial period. At the 3rd week I began the cancellation process through the app, I called, Then I emailed. Was charged $70.
When You try to cancel before the 4 week trial period they try to make so you cannot get in touch with anyone. I signed up for a photography course which was similar to class I took already and is was not interesting. So after three weeks I called to cancel twice with a confirmation # no answer and I was unable to leave a message. I sent an email they sent me one back saying if there were any charges to my account I would receive a refund. That Monday I was charged $70 for something I didn't even want or enjoy. I send another email for them to say sorry we don't give refunds . This is not the time to mess with money for those like me whose small business is on hold because of the virus. No one has money to waste.

I cancelled my trial period and received an email saying it was cancelled and yet they have taken £49.99 from my account.
£49.99 was taken from my account despite cancelling my trial - I would have assumed that upon cancellation you should not have kept my card details? You have now left me with no money in very difficult time a and I can't even get food for my children that was my weekly food money

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.
They offered a free trial and took my credit card details stating it was to verify that I was a real person and that if I was to continue after the initial free month period I would be charged their monthly subscription rate. As the offer made it seemed reasonable but when getting through to the course page it became clear that the offer was deceptive as the lesson are constructed in a way that you cannot complete it at your own pace and it was set at times that were no suitable. With this extra information I cancelled straight away stating to cancel my trial and subscription within 20 minute of my initial interest by email. This was responded by a zendesk message stating a complaint no XXXXXXX - stating someone would get back to me.
This occurred on 18th march 2020 - nobody can back to me. However they proceeded to present the card detail to my bank on the 16th April 2020 with a payment date of the 15th April 2020. Tried further contact with Shaw Academy via email and phone but told that it was to late to refund. I believe this to be a scam just to take peoples money. Please help get this practise stopped once and for all.

Registered for the 4 week trail and in prevention of being charged canceled same day via email and telephone and got charged and havent got refunded
March 30, 2020 registration and email to cancel was sent via email to shaw academy

April 02, 2020 another email sent to verify email associated with account and request confirmation of cancellation

April 27 2020 charged by shaw academy 69.99$

I emailed multiple times and the company is refusing assistance and refunds

I did not approve a charge for a certificate and asked them to refund the charge. They refused. This website is a scam and I see similar complaints.
This company offered a service of a free month of a membership to a course. They are not supposed to charge me until June 3rd for the membership, once the free trial ends. They charged me for a certificate, which I did not authorize. I contacted them to refund my money and they refused to do so. This website is a scam and they are stealing people's money, and during coronavirus, when people are more vulnerable. They should be shut down.

Signed up for a free trial, took money for their toolkit without me wanting it or being asked if I wanted to purchase it.
On Sunday 3rd may I signed up for a shaw academy free 4 week trial. For this I had to enter my paypal payment details. Then whilst on my account dashboard as I hovered over this page looking at it to find my way around it, it purchased the £39.99 toolkit and took payment from my PayPal without asking me to confirm if I wanted to buy it. I immediately emailed them and also tried to stop the PayPal payment but it was taken so quick I couldn't cancel it. They have taken ages to reply and have eventually said I cannot have a refund but they will give me credit on their site. I don't want to use their site as I am worried that going on it again more payments may be taken. I have asked them to refund and cancel my account.

Being charged four courses I cancelled weeks ago.
Enrolled in free course early Apr.Had login issue send a message Apr7 never did course cancelled a couple days later. Had to call a an automated phone number to verify I wanted to cancel. The cancellation supposedly went through what three weeks later I am charged $69.99. I had to add the app again to see if I could log in to contact them. They cannot find my email. So I don't have the app I am not registered I'm not picking any courses. But I am paying for nothing

money was taken from my account without my knowledge after I tried to cancel my 4 week free course. Now I cannot get in contact with the company.
So I signed up on about the 1st/2nd of April for a free 4 week graphic design course with Shaw Academy. I set a reminder on my phone to cancel the subscription the day before it ended so I wouldn't have to pay the fee. The day before my subscription ended I logged onto my account and went to the "membership and payment" tab to cancel my subscription. The tab was empty saying that no payments are scheduled as I was on a free trail. There was no option to cancel anything and nor was there an option to change my card info etc. I figured that this meant I would no longer be able to access the course the next day (when my trial ended) and that I would have to make a purchase myself if I wished to continue which I did not. The next day a sum of 43 Pounds was taken from my account. No warning emails and without my knowledge. I went straight back to my account on the the "membership and payments" tab and saw that a premium membership course for graphic design has been purchased. Only now did I have the option to cancel the subscription which is exactly what I did. I followed all the steps and phoned the number at the end several times and got no response. I figured it was a Saturday so I will try again on Monday. On Monday I tried to cancel my subscription again and followed the steps and phoned the number at the end and cancelled my subscription, I did this twice as the subscription was still active on my account and I hadn't gotten any emails saying I had cancelled nor a sms. I sent an email to Shaw on the 4th of May (Monday so I thought I would have a better chance at hearing back) and have still not gotten a response. Today (11th of May) I sent a facebook message and only got automated responses back. I have not used any of the purchased material and would like a refund and to cancel my subscription. It has been very hard to get in touch with the company and I am really dissappointed.

Unclear terms, charged prior to end of trial period, and refusal to refund.
I never received a confirmation email, never signed up for a scheduled course time, and was charged prior to the end of the free trial period. I contacted customer service via email to cancel and ask for a refund. They canceled my account, but refused to refund the fee.

My credit card was charged $69.99 regardless of me cancelling within my 30days free trial period.Requested refund & received automated responses
On the afternoon April 5, 2020, I registered for the Shaw Academy's free course (30 days trial) as listed on their website. I took the 4 weeks Leadership and Management course and did my first lesson on April 7th. I cancelled my membership on May 4th which is within the free period, however I noticed that my credit card was charged CA$69.99 on May 3rd. A payment I am uncertain of what I am being charged for, nor was I sent an email notifying me of the payment. I then sent an email with a follow-up from the cancellation email I received questioning the payment and was sent an automated response. I have since then tried to contact the company via email, facebook, whatapp but to no avail. I would like a refund as I had cancelled within my free trial period and I do not know why I was charged.

I asked for my money back on a purchase I didnt need as I have deactivated my account and got no answer just offered promotions. I would like my money
I accidentally placed the order of an e-certificate when the app froze on the 9th may 2020. I didn't realise I had placed this order until I got an email from paypal in the 9th may to inform me that £39.95 was coming out of my account. I emailed shaw academy on the 9th may and got a reply on the 10th may 2020 saying there was nothing they can do but they had spoke to there manger and could offer me $199 bundle for toolkits and more e-certificates which I do not need as on the 9th may 2020 I deactivated my account as I did not wish to carry on with the course. I haven't got and I will not get my certificate. Also when ringing to cancel my account was told that the e-certificates only cost £17.99 so they are over charging.

Shaw Academy has been billing my credit card for 3 months now, without any authorization that I knowingly gave. They provide NO contact info.
I don't know anything about how my credit card as " approved" for billing by Shaw Academy. Unless it is a hidden third party in an internet ad. I have no account number, name of sales rep, or any of those details. I want these monthly billings to my Capital One bank card stopped immediately, as I NEVER used their services!!

I signed up for a free trail. And canceled on the same day. A month later Im getting charged $59.99 for something I cancelled and never used.
I signed up and cancelled the same day. They had a list of classes that showed up to pick to learn & I didnt even get a chance to pick anything before the site kicked me off. I would understand that if I selected something theyd take the money but I didnt even do that! I manage to log back on and then deactivated and deleted it. One month later im getting charged $59.99 for something I never even really participated in. I literally got charged for signing up for a free trail and cancelling on the same day. I called my bank got the money back (seen in picture) and then today I got it taken back out by Shawacademy again (id leave the photo but itll only let me upload one). I know its them because I do not typically buy anything worth exactly that much. And if I did it's usually an in person buy and I take money out at an atm to pay for it. Its also not a bill because my bills are never that high.

The website would not let me login to my account, so I could not cancel my subscription and they kept charging me. Customer service is no help.
I sighed up for a free trial for Shaw Academy. It's quarantine time so I thought it was a good opportunity to sign up for their 4 weeks free graphic design class. Almost three weeks ago I tried to login to my account to cancel the subscription as I was unsatisfied with the class and did not want to continue. However, I tried to login with my email and password *** it told me my email was not in the system. I tried to reset my password *** see if that helped and I received the message that "something went wrong" and I should try again later. I tried every day, using all the emails and passwords could think of and trying to reset my password *** received the exact same response. I called customer service and was told that they were not receiving phone calls. I emailed multiple times and was told my email was not in the system so they could not help me. I had never before received an email from Shaw Academy, only text messages about my classes, so I couldn't prove that the email I had was the correct one. I responded with my name, phone number, and all the information they requested and never got a response. I emailed every other day for two weeks with no response and today was charged $40.00. Suffice to say I am livid. This company is a scam. It is irresponsible and unethically robbing artists like myself who are out of jobs and full of stress during this time. Their selfishness and this level of mishandling is illegal and shameful. I want my money refunded, my account and my subscription cancelled immediately, and an apology from Shaw Academy. I have attached screenshots of my emails and what the page showed me.

No option to complete final assignment as per FAQ to gain my Professional Diploma.
Completed the Professional Diploma in Leadership and Management - I currently have a Premium Membership, and the FAQ states: "If you wish to complete the final assignment and receive an E-diploma there will be a 39.95 administration charge. There is no charge for Shaw Academy Premium members."

There is an option to take a 'final assessment' at the end of each module, at the cost of 29.99 each and receive an e-certificate for that module, but I can not find any option to complete an assessment for the E-diploma, which should be free due to my premium membership!

I contacted the support email about this (Support ID) and received a presumably automated email stating that they took the liberty of cancelling my account as that's what they presumed I wanted, but also granted 6 months free ? In no way does it address the query I had, nor provide any insight into how one is supposed to finish their diploma and receive a recognised QQI certificate (which is what has been advertised).

Shaw Academy charged my debit card for an e-certificate which I did not wish to purchase then refused to provide a refund.
I am on a free trial with Shaw Academy. On 4 May, while exploring a course page on the Shaw Academy website, I inadvertently purchased an electronic certificate with one click - a certificate I cannot claim without first completing a course and passing course assignment, which I have no intention of doing.

The button I clicked on was part of a banner advertising the e-certificate, and was misleading in that it was not clear that the button would not take me to a checkout page, but would instead lead to an immediate charge to my debit card. It was not clear that the 'one click purchase' text at the end of the banner applied to the big red button - instead this appeared to be a separate, faster option.

After clicking on the button, I received a pop-up confirming I had 'unlocked' an e-certificate. I realised that the 'one click purchase' text must have in fact applied to the big red button, so I immediately sent Shaw Academy an email requesting a refund.

Shaw Academy replied the following day stating that they cannot disable the e-certificate and cannot provide a refund but I do not find this satisfactory. I have sent repeated follow up emails since then but have not received any further correspondence.

I want ALL of my money replaced and put back on my card. I asked this company and was told that they couldn't because my 30 days expired and it didn't
I was only able to log in a few times in which I stated and after that, my email and password *** not found. I read the reviews and found out that this always happens when someone enrolls with this company. How can you expect someone to cancel if they can't even login??? I want my money back in my account right now, as of May 9, 2020 at 5:37 p.m. As far as enrollment, I signed up 0n 04/11/2020 and the class didn't start until 04/18/2020, so technically my 30 days is NOT up and I've asked to cancel with a full refund.

I registered for the 28 day free trial and my credit card was charged $69.99, despite cancelling the membership the same day.
On May 1, 2020 I registered for the 28 day free trial and that same day emailed the company to cancel the subscription so I would not be charged once the period ended. May 1, I was charged $69.99 to my credit card. Since I received an automatic email saying that there would be a card validation, I waited until Monday to see if the charge would be refunded.

May 5, 2020, I emailed the company asking for a confirmation that my subscription was cancelled, advised that I had a charge of $69.99 to my credit card and that I wanted a refund since I cancelled my subscription within the 28 day free trial period. May 7, the company wrote back to me saying I did not cancel my subscription before the end of the free trial period and ''In terms of processing a refund, unfortunately, this is not something we can do as the free trial was made available to you as per the terms and conditions you agreed to upon registration and the revenue has been recognized as per our revenue recognition policies.'' They offered to extend my membership for 6 months. I wrote back saying I was not interested in having the membership extended for free and that I wanted a refund because I cancelled my subscription within their terms and agreements - 28 days from the registration date. https://www.shawacademy.com/terms/

May 7, they offered 12 months for free and stated yet again that they could not refund me. I again responded that I was not interested and wanted a refund to my card. I have yet to receive a response.

This issue seems to be reoccurring, as I see more than a dozen complaints on Revdex.com with this exact issue since the beginning of May and refunds have been issued. This seems very much like a scam...