Shaw Academy

I contacted support to make sure my account was canceled and was assured it was. I got charged $69.99 at the end of the month. They refused to refund.
April 1st I signed up for a free month trial. they charge PayPal $0.50. I complained about the charge and they refunded the $0.50 charge. However it deactivated my account and my email was no longer recognized in the system. I contacted support to make sure I wouldn't be charged again. They confirmed I wasn't in the system At the end of the month, on April 30th, 2020, I got charged $69.99. I contacted the company and they said that I didn't cancel in time. I told them that I had contacted support to make sure I was canceled and support had assured me I was not in the system. They have refused to refund me and have repeatedly sent me emails that are copy and pasted and include very patronizing language and refused to address my specific concerns. There is an issue with the program. Once that charge was removed my email wasn't recognized in the system. I had no access to the system to go in and cancel. I couldn't change my password *** my email wasn't recognized. I contacted support several times and got the run around several times. They are refusing to refund my money. Here are a few of the transaction numbers and support people's names:
Vaughan (Shaw Academy) ***@shawacademy.zendesk.com, Marcas, Vadik. all the emails come from the same support email and they are all the same language they're very long and wordy and do not address my specific concerns. I have screenshots of the most relevant, including an email in early April confirming my email is not in the system.

I cancelled my free trial account on the day I signed up and have email confirmation that everything is cancelled. Got billed the next month $69.99.
I cancelled my account that I signed up with ***@gmail.com under the name *** on April 7th. I have email confirmation proof. On May 5th, I noticed a charge on my paypal account for premium membership.

When I noticed this charge, I went back to Shaw Academy and was able to login in again... Everything I cancelled in April was not cancelled at all and I don't want any of my information on your site anymore and want my refund back. I contacted customer service and they said that my account doesn't exist anymore, which is what I wanted, but I'm still getting charged and able to access my account. I have attached pictures of the email stating my account was cancelled in April, the membership charge I got in May, and somehow being able to log in to the account and it not being cancelled. I contacted customer service and they said they couldn't give me a refund because I agreed to the "terms" but the terms say that if I cancelled before the billing period, I shouldn't be charged, which is what I did. I don't know why I'm being billed for an invalid account. Now, the customer service guy keeps offering me deals and refuses to give me a refund. Instead of refunding me, they charged me again for a foreign transaction fee.

I signed up on the free trial. I am still in free trial period. I have not accessed the course and I no longer want to. I am unable to cancel!
I signed up using the free trial. I am still within the trial period and decided after more research that the course wasn't for me. I wanted to leave and cancel. I went through 6 click pages of 'are you sure you want to cancel' clicking yes each time. I got to the end telling me I have to call to cancel. I called, it played an automated message and then the call ended. I called again, it played the automated message, it rang and rang and rang and I got a message saying I would get a call back. No call back over 24 hours later. I have emailed to cancel. No response. I do not want to be charged for a course I haven't used and don't intend to use. I want out!

I asked for cancellation almost immediately after signing up and was refused a refund.
I signed up for the free trial during the pandemic, thinking I would have time to learn something new. I discovered almost immediately that I do not have the time or patience right now due to my job plus now being required to homeschool my children, so I requested cancellation almost immediately. I was told at that time that my payment hadn't even been processed and that nothing would be charged to me. Then a month later I noticed they charged me $70 and so I requested a refund. Very rudely I was told that the payment could not be refunded because I agreed to the terms and conditions. The terms and conditions said that you could cancel within the 4 week trial period, which I did. They said nothing about Shaw Academy charging me anyway and not processing my cancellation until after they charged me. I requested the cancellation at the beginning of April, and was charged at the beginning of May.

I have read some other complaints similar in nature and am afraid that nothing will come of this, and I will need to chalk it up as a loss, but not without letting others know about this horrible "company" and their practices.

Though I cancelled my subscription before my trial ended, Shaw Academy refuses to refund me. Finding how to cancel was extremely difficult and this is
I made sure to cancel my subscription with Shaw Academy the night of April 26th. I had wanted to cancel earlier but they gave no indication of where to find the cancelation button on their website. It seemed like a trap. When you did find where to cancel they kept asking again and again if you were sure. Doing this once is understandable but the degree to which they did it was unreasonable. Knowing my free trial was coming to an end I wanted to cancel as soon as possible to avoid being charged especially during the current pandemic crisis when money is tight. Once I finally found where to cancel, they indicated that I had to call during specific hours to confirm. This put off my cancelation even further and I then feared being charged. To my surprise, when I called it was just an automatic recording so I do not know why the hours mattered. It was unclear to me that the trial started when you made an account and not when you had your first class.

I have tried to cancel my membership and got the run around.
on March 31, 2020 I went to my account to attempt cancel my membership and it told me to call a specific number and use a code. After I got through all of the unnecessary sales on the phone at the end of the call they told me that I had to cancel online.That made me decide to just email them because I was getting the run around.

I had a charge come out of my account of $69.99 that I did not authorize. Last time I spoke with them I didn't authorize the $39 that was a accident!
I had a charge come out of my account of $69.99 that I did not authorize. Last time I spoke with you I didn't want the toolkit that was charged me $39.95. That's $109.94 that I didn't authorize!!! I want all my money back. I have contacted my bank. They had to cancel my card due to the activity Shaw Acadamy had done. I do NOT want to use your services. When I did sign up it was for a free class. I logged in once and watched the class and was not satisfied. On your end you can see that I did not complete it or logged in in over a month!

When I first contacted them about the accident click of the $40 dollar tool kit they sent a automated message offering me free stuff. I said I did not want that. Now when I had emailed them about this issue they sent me the SAME EMAIL OFFERING THE SAME STUF! I am requesting a full refund for the full amount of $109.94 and you will also be hearing from my bank. Please do the right thing and refund my money. If that's not a option have your manager call me at (XXX) XXX-XXXX and will talk further action for getting my money back!

And cancel my account and delete all of my account info. Reference number to me trying to cancel it is XXXXX.

My last 4 of my card was *** My card has now been changed due to your activity on my account.

Service never rendered as cancelled on March 20th. Shaw took $59 from my PayPal account without authorization on May 11th. I want a refund now!!
This company ran a ad on Facebook offering free classes for graphic design . You only pay if you want a certificate. I signed up on March 17th but by March 20th I knew I had no time and called the number to cancelled . There is no live person you speak to for cancellation so it is done by using an automative system. I removed all of my billing information out of the system online and I moved on. May 3rd I received an email asking to come back but I ignored it. May 11th at 9pm at night, I get a notification from PayPal that they took $59.99 out of my account. I'm shocked as I cancelled them in March and I did not sign up for anything.

This company is a scam. I did not sign up for a class and yet they made an unauthorized transaction.

I'm being enrolled in a class/course without any permission by me and getting charged as per their staff.
Recently I was lured into a 4 week free trial by an ad on facebook. I was able to see that I wasn't going to be charged unless I cancel my account before 30 days. I actually did this immediately after giving my information. It was done so after noticing that they had reviews of unwanted charges and enrollments from other people. Low behold 5 minutes later I get a notification by my bank for a charge of $39.95 that was made by them without my authorization. This is one problem. Another is that as I was trying to cancel my account the app was telling me that I have to call a number to confirm cancellation. However the screen didn't show any number for which to call(I will provide proof on images) I had to look in the internet a number to call them. I was able to find +X (XXX) XXX-XXXX online. I called numerous times to only get a "our phone lines are closed" answering machine. I emailed as well to which they finally replied and confirmed that my account was cancelled unless I had any payments left to pay. I wrote to them that I should'nt have anything purchased or charged on for which I'm on a free trial. I get an email days later saying that I have purchased an "e certificate for professional diploma in graphic design module 1". I never ever purchased this and I'm so furious. As they have compromised my card and information without my permission. They are charging me for something I never gave authority for them to do. Im sure of this as I always analyze all transactions done. There wasn't even a receipt for this purchase. This academy is committing fraud and is a huge scam for using people's card without permission.

Shaw Academy purposefully makes giving them money too easy, as well as cancelling much too hard.
So I signed up for Shaw Academy because of an advertisement I saw giving one free month of membership. I connected using my PayPal account. As I was browsing their course app, I saw something about a certificate and clicked the button. Much to my surprise, I find that that button is a '1 button payment' link, which takes $35 USD out of my PayPal account to give me a certification at the end. I can't believe they have 1 touch payments. That is very shady. There needs to be a confirmation to protect consumers. I contacted their team about this, and asked about a refund. I haven't gotten a reply yet.

Then I join my first class today, just to find that their 'scheduled classes' are just prerecorded videos, and not live at all. After the sketchy payment, and then this, I went to cancel my membership. In order to do this, you go to the cancel membership page on the site. You hit cancel, and it takes you through what must be like 8 different pages that you need to find the hidden button to actually cancel. Then you finally get to a screen that tells you you need to call this region specific number and give them your access code to cancel. I do this, and low and behold 'their office is not open right now, call back later'.

This is ridiculous. I cannot believe you need to call them during business hours just to cancel my free membership.

This entire company is a scam to try to get people stuck in payments, and make it very difficult to get out of them. I've disgusted.

This is such a scram of a company. I was charged $69.99 even though I cancelled my 4 wk subscription the first day and had the bank block the company.
I was charged again today 69.99 for a service I cancelled a month ago. I emailed Customer service indicated they did not have my information when I asked for a proof that I cancelled since I had to do it through the phone. They did not provide me proof but I went through my bank to cancel my subscription. I was charged again. I cannot remove my banking information from there site.

Attempted to close my account before charge, wasn't closed on their end and they charged me and won't refund me now.
I signed up for Shaw Academy's free 30 day trial, I was aware that I would be charged once the trial was over, which was why I went to cancel my account on Friday May 8th, which was 2 days before my trial would end. I signed up on April 12th, and had until May 10th to cancel my membership. I had received a code and a number to call, which I proceed to do, here is the code: XXXXX. On Sunday my paypal was charged $69.99, I went to check and my account said it was Active, it was never closed completely. I sent an email, but to no avail I was denied a refund. I feel this is not fair as I made sure to go into my account TWO days before my trial ending but it wasn't closed on their end, I am in marketing/retail so I understand how businesses and subscriptions work, so I believe I deserve my money back since I did everything in MY power to make sure I wouldn't be charged. Attached is my paypal receipt also.

My PayPal account was charged a sum of $34.99 on Sunday May 10th 2020 for a payment I am unaware of and do not approve off. I demand a refund.
I got a debit alert For a sum of $34.99 from my PayPal account for payment made to *** On Sunday 10th May 2020. The Invoice ID: XXXXXXXX.

I had previously enrolled for a free four week online class with the academy. I had no intention of making any payment because I am currently unemployed and just wanted to take advantage of the opportunity offered. I have been receiving series of email to make payments for certificates and to unlock new modules. All these emails I ignored because I had no intention to make any payments. I was surprised to suddenly see a deduction from my account. I am very displeased about this deduction and plead with the academy to kindly refund my money. I have cancelled all membership and no longer wish to undertake any course with the academy.

Thank you.

I signed up for a free subscription whith Shaw Academy for social media marketing and there was a one click purchase of a tool kit for 39.95 May 4, 20
I signed up for a free subscription whith Shaw Academy for social media marketing and there was a one click purchase of a certificate for 39.95 May 4, 20 Transaction ID: *** The purchase was made through PayPal. This was my first time downloading the Shaw Academy app also my first time using Shaw Academy I was un aware of their one click purchase at the time I was scrolling and accidentally clicked the one time purchase for the certificate I just want my refund being the fact that I had no idea of their one click purchase at the time obviously now I know but shot academy does that on purpose they literally put a one click purchase place down below so people can accidentally click it and it's not fair at all because you don't even see it pop up it's just there and it's not even in bold letters so I didn't even click on the actual price, All I did was click on the certificate box and it wasn't even to purchase it was to click on it so that I can give you information about what it is yet they charge me almost $40 I need a refund Because the reason why I clicked on it was to see what the certificate was I thought I can get it sooner there's no information of even what I bought they charged me $40 and I have no idea what I purchased there's no way for me to have click that and understood wha was being shown, Shot academy does not give you information about their courses on their app.

I tried to cancel my trial with this company by calling the number of their website as it states and it won't let me cancel.
The company has a members page where in settings if you need to cancel you click it and it sends you to a page with a phone number and student reference number that it says you'll be asked when calling. I call and it's an automated voice service and it keeps telling me to press 2 to cancel over and over again but won't go past that to let me cancel. I don't want to be charged after my trial is over but I can't cancel.

Terrible company. Cancelled service but still had charges on my credit card.
I had a free trial of Shaw Academy Social media training courses. I never actually used their services or took the classes. My account was cancelled, and the company emailed me that my account was canceled on 4/7/20. But few weeks later I was charged 59.99 on two occasions without my authorization. trying to contact company is a hassle. they do not answer phone at all, and email takes forever to get a hold of company. terrible business practice that consumer can't speak to an employee when I call about their product.

After cancelling my subscription I will still charged $69.99
I signed up for the 30 day free trial. After the first week I realized it was not for me and went through the online process of cancelling my subscription. The end of the online cancellation took me to a page that explained I still had access to the material for the rest of the free trial and my status was set to Non-Renewing. I assumed that meant the subscription would be automatically cancelled once the free trial was over. It was misleading and false! At the end of the free trial I was charged $69.99 and found that my account was set to Renewing and had upgraded to Premium Membership. I realized at this point that I had never received a confirmation email of my cancellation and I would have needed to take a screenshot to prove I had cancelled the subscription.
I have called about a refund but it is only automated and you are not given a choice of disputing your bill or talking to a real person. I have emailed and received a response that there is no record of me cancelling and there for they will not give a refund.

Charged 69.99$ on a credit card for a free course - they refuse to refund.
I signed up for a 4 week course advertised as free.
ON the site it said that as long you cancelled by June 1st You would not be charged ( I have screenshots of this)
I was immediately charged 69,99,$
I called to cancel and refund, was told over the phone I would be refunded.
I wrote to them to cancel and refund me - they informed me I Was no enrolled some advanced course (the course was advertised as free and not as an advanced course) and that they would not refund me.
They then told me they have signed me up for 6 months of free courses - I did not ok this.
Further searching shows this is a common practice of them with multiple instagram, facebook and other social media accounts created to warn people of their scam policies.

I attached a screenshot of what the sign up page looks like - where it advertises so payment

I was unfairly charged $69.99 for a subscription fee before the cancellation date of my free trial as well as $39.99 for a toolkit.
Someone had referred Shaw Academy to me with information that a free trial was available for a graphic design course. I signed up wanting to test their services and was immediately unhappy with the quality of service and blatent money schemes that they were perpetuating. I accidentally clicked on a toolkit button and was immediately charged $39.99 from my bank account when I explained the situation I was refused a refund and the customer service agent was ignoring my concerns and merely shoving module offers at a discounted price that I had no interest in. I decided to cancel the trial period but they force you to call a number and listen to a long circuitous automated system to force you to stay in their system and pay more money. I had a day left to cancel and I had to wait because their phone line to cancel is closed on the weekends. I finally called today on a Monday and had to jump through so many hoops to cancel, and when I opened my bank account it showed a charge of $69.99 even before my trial was over. They have no in person customer service agents and they always claim their phone lines are closed. They only send emails in the same format from different "agents" all offering the same learning modules for free saying this is a great offer but we can't give you a refund. They have no authentic customer service practices and simply try to lure people to pay money and coerce them through one click purchases and deny and recompense.

2 moths ago, I had a charge from these people! I. Allied to cancel , then 6 days later I got charge again. Now I got another charge today!!!! WTF!
These people Have charged my account now 3 times. I emailed them after the first charge. They said no refund . Then they charged me again a few days after that. Now them *** have charged me again. I never used the service. They said they had deleted my account! Liars