Shaw Academy

I never purchased the online course in fact I unsubscribed and now my credit card is being charged.
I never purchased the online course in fact I unsubscribed and now my credit card is being charged. This is supposed to have been a free thing only to get ripped off.

Unauthorised charges taken out of account
I originally signed up for the 30 day free trial. I then received an email to say money had already been taken from my paypal account several times, UNAUTHORISED, this was not stated, and that I was going to be charged a fee of £69.99. I read several reviews online saying that they had been scammed too, I had no option to cancel online as my account was made inaccessible, I rang the company number several times but as this was a US number I couldn't get through, I was then harassed with phone calls from people trying to ask for more money and to buy this that and the other on the website, and text messages that I had to block, no one attempted to help my query. I have contacted my bank and asked them to investigate the matter. You have made it impossible for people to cancel the free trial. Must I add that the money has also come out well before the 30 days! I am unsatisfied and disgusted that the company is not reputable and just tries to get as much money from customers as possible

Tried a free trial course, and charged without noticing
I decided to take Shaw Academy photography class after seeing the ad on facebook that the course was for free.

First three dollars for Card validation charge, it was okay.

Toolkit for Professional Diploma for 34.95 on April 15, it wasn't okay since I don't have any memory of purchasing it. Maybe I was looking through stuff on the website and clicked something which led to pay this thing, but I did not make any purchase in regular way which I normally purchase things (card number, last three digits, confirmation,. etc.).

Honestly, I was too lazy to contact the academy and did not want to waste my time for this. (I found out that module kit provided me a course materials that I can download after realizing I got charged 34.95. At least I got something, so didn't contact them even though I haven't revisited nor downloaded the course slides.)

And now, I realized that you charged 69.99 on May 1 which was titled as "Shaw Academy Premium Membership Monthly Subscription". What is this? I don't remember subscribing this at all. I don't even know the premium membership existed, and I don't want to pay for this since I don't know what it does. Please give me refund. It is very disgraceful to charge things without students' intention of purchasing your product.

I am looking forward to see some kind of an explanation and solution for this from the academy.

I was incorrectly billed for the so called 'Toolkit' that is available for purchase at the price of £39.95. Never confirmed the purchase.
Payment method was through HSBC Debit Card (Visa)
Billed Purchase was 'Toolkit' for £39.95
£39.95 was paid on 29 Apr, 2020 11:44 GMT by Visa card ending ***.

was Unfairly charged. Should've been cancelled.
I signed up to a 4 week free course with shaw academy. The other day I attempted to cancel my account so I would not be charged for another month. I had to insist to cancel several times before it then put me through to a phone number I had to ring in order to cancel.I could not get through to the number but was reassured I would be notified before my trial ended. I was never notified and have just been charged £49.99 to my paypal for a service I did not want and will not use.

Auto-charging renewals
The company auto-charged a renewal even after deleting the app, and only attending one class. The class was just awful and I was thankful it was free. If I had known there was an auto-renewal, I would have canceled immediately. I contacted them for a refund and they have refused. In this current financial climate, I cannot afford $70, especially for a subpar product.

Customer Service said they cancelled my membership but charged me a month later. Won't refund
I enrolled in the 4-week free trial they offered and cancelled the next day. Their program is structured to where you can't cancel on your account and have to call their hotline with your cancellation reference number. However, after calling, they say to contact customer support by email. I did on April 3,2020, and they said they cancelled my membership and will be updated on my account in 24 hours. However, on May 1,2020, I have been charged on my card and contacted customer service once more about it. They said I did not cancel my membership and would not refund me my money

Shaw Academy took a charge out of my account through Paypal without my authorization. I never verified my card details with them.
Shaw Academy was offering an online Photography course. I signed up for it, however didn't complete the registration, nor did I verify my card details as it seemed suspicious. Shaw Academy repeatedly sent me emails (From March 21, 2020 to March 30, 2020) saying "Verify your card details" and "Complete your registration", though I never replied. They also emailed me on March 27, 2020 with the heading: "Complete your registration and get started today! No card details recquired" and misspelled 'required', furthering my suspicion of their legitimacy. The last email I received from Shaw Academy was on April 1, 2020 saying: "Did something go wrong *** ? You haven't completed your registration for your Diploma in Photography-1". Then, on April 20th, a charge of $69.99 was taken from my account for Shaw Academy through PayPal. I would like to be refunded, as I hadn't authorized this charge.

I enrolled in the 4 weeks free trial course for Nutrition. I tried to cancel it, but it does not let me. It gives me an unavailable phone number.
I signed up for the 4 weeks free trial Nutrition class on April 13, 2020.

After getting so MANY emails, texts, and ads pop up on my screen everyday and during the classes, I accidentally clicked on the subscription button so I got charged the full amount for 12 months (279.95$ CAD). The thing is that ShawAcademy already got my credit card information when I signed up for the free trial and it did not even bother to ask me to confirm my subscription.

Moreover, then I decided to get (on purpose this time) the eCertificate to move on to Module 2 since I've already got charged the full amount for a year. As soon as I realized that I would have to pay every single time 34.95$CAD for each eCertificate of the 8 modules, I sent them an email to cancel my membership. I have sent them 3 emails since then with no response from ShawAcademy. So then I tried to cancel it online which led me to a phone number that is currently unavailable for the payment related queries!!! On April 25, 2020, I got charged for the 12 months subscriptions and the eCertificate for Module 1 of the Nutrition class.

To conclude, my membership is impossible to cancel since even though I have cancel it online, I still have to confirm through an agent on the phone. It still says that my membership is active. I don't understand, no one asked me to confirm my paid membership through the phone when it was time to actually pay, but when it's time to cancel, no one bothers to answer. I tried everything though email and the phone (even the phone number in the United States). I also keep getting texts to sign up for the paid membership, get the ToolKits and get the eCertificates. It is a kind of harassment.

Tried to cancel membership, but phone number XXXX XXX XXXX on cancelation page was not active. Emailed for cancelation, but still processed payment.
on April 30th I've tried to cancel my subscription on their website and it lead me to a number to call to confirm the cancelation XXXX XXX XXXX. I tried calling the number and it was not active. May 1st I emailed Shaw after to confirm the cancelation to avoid any payment and their email response did not mention about the inactive number or even canceling my subscription.

"Hi ***,

Thank you for reaching out to us!

Learning new skills is something very important and I would strongly encourage you to continue on your journey and make full use of your membership.

You started with real goals, goals that meant something to you and now I bet life has gotten in the way.

Don't let it. Life is that which happens whilst planning for the future. You need to focus on your goals now.

We have designed our services in the most flexible and convenient way possible.

Did you know you can reschedule a class before or after it is due to occur, you can change all upcoming classes, you can restart an entire course and you can even do multiple courses and if all of that is still not enough you can catch up on recordings too. You can even pause your trial if needs be. There really is nothing stopping you.

I want you to go back to your goals - they were serious for you. I want to support you and I want you to achieve your goals.

What I want you to do is one thing - commit to attending one class. I want you to either attend your next upcoming class or reschedule within your members area and attend at a new convenient time.

If you do that I am sure you will get back on track and achieve your goals and if not let's talk.

Now that you are all set I wish you all the best with your studies and I am sure you will learn the skills you need to succeed - you just need to attend one class at a time, it is that simple.

If you need any further assistance ever, please contact us back.

Your Friendly Neighborhood Shaw Academy Support Team"

The next day I was charged $69.99 from Shaw, and I emailed them asking for a refund and cancelation, but only getting generic responses.

I tried multiple times to cancel my free trial and I checked this morning and see £49.99 taken out of my account
I tried to call, email, cancel on the website, but the cancellation process is stupidly complicated. after the sup par first lesson I immediately emailed to cancel my free trial, no reply, I called and I was on the phone for 20 minutes talking to a bot. this is ridiculous and I am entitled to a full refund

I was charged double for services provided by Shaw Academy. I have only reached dead ends when issuing my complaint and request for a refund.
- On April 14, 2020 I signed up for a 4-week Graphic Design class (including 8 lessons) with Shaw Academy. I found out about Shaw Academy through a targeted Instagram add which promised this was a free trial.
- On April 15, 2020 I went to attend my first online class, and the website made it seem like I had to purchase a "toolkit" for "Module 1" (which corresponded with the 8 lessons). This toolkit was advertised as costing $39.95, and being that the rest of the class was free, I didn't mind paying for the toolkit.
- Later that day, I noticed two (2) transactions on my PayPal account in which Shaw Academy had charged me $39.95 (a total of $79.90) (screenshot attached).
- I have sent emails to ***@shawacademy.com and ***@shawacademy.com on April 20, April 22, and April 29. Each time I emailed Shaw Academy requesting a refund for the erroneous charge, I received the same long, pre-written response in verbatim describing the values of the toolkit.. No response regarding the extra charge.
- After my first email on the 20th, my query was given a "unique ID number" #XXXXXXX. But when I went to check the status of my query the website took me to a blank page.
- The only correspondence I've had with an actual person was on April 29th, with someone named Vincent who said: "This ticket (#XXXXXXX) has been updated. If your request is not fully resolved, please reply to this email."
I again could not access the status of the ticket/query.
- After my third email attempt on the 29th, I was given a new "unique ID number" #XXXXXXX, and received the same pre-written response describing the values of the toolkit.
- While I do not deny the value of the toolkit, and the value of the lessons I have taken, I am merely trying to receive a refund for the extra charge to my account, and trying to get through to any form of customer service has been infuriating.

I registered for a free 4 weeks online course, then come renewal time for paid membership, I tried to cancel online but was no success.
I canceled online through their website, but they wanted me to call a number that is not even real. I emailed them also to call because it is impossible to call the number they wanted me to call. They responded to my email wanting me to call. Why is it hard for them to CANCEL MY MEMBERSHIP. I don't want to be charged and they are making it impossible for me. They gave me a student number XXXXX as a reference number. I emailed them on May 1, 2020 when they supposed to charge my account.

signed up for free 4 week course with no card. I am being charged $60.99. After I tried contacting them & paypal about the matter I was charged again.
T-mobile had a promotion for T-mobile Tuesdays that you could get a free 4 week course from Shaw Academy. They informed you on the site that to get the free trial you choose a class and then continued with no card. so I did but after the class was over on 4/25/2020 at 5:06 they charged me $60.99. At this point I contacted PayPal and they denied the return of my money because it wasn't considered unauthorized because I was in an agreement with Shaw Academy. which I was but only for a 4 week course trial and I didn't give them my PayPal or card information. All PayPal would say was that I was in an agreement with them and if I wanted my money back I needed to contact Shaw Academy or my bank. So I tried contacting Shaw Academy on (4/24/2020) and they only way to do that was through email. I sent them one and I got an automated response that they needed all my information to find the charge. I immediately responded with the information but 2 days (4/26/2020) went by with no response. So I sent another email I got another automated response asking for information. I sent the information right then. It has now been 4 days (4/27/2020) with no response. I emailed them telling them I hadn't heard from them could the put my money back, no response. So on 5/1/2020 I sent an email saying I had not heard from them in 5 days so I was filing a complaint with the Revdex.com. As of 5/2/2020 still no response.

Wanting to cancel with more than enough time before the free trail is over. Cancellation is a run around; trying to contact them directly a no go.
I signed up for their free trail on April 15, 2020 and am trying to cancel the membership with more than enough time (as of today May 1, 2020 - I have 12 days before my free trail is over. I went through the process of cancellation online and the last message through the website is to contact the number XXXX XXX XXXX that does not exist. I have attached a screenshot of the message for cancellation. I have also contacted their direct number listed through the Revdex.com with no luck getting someone on the phone. I have tried to call at different hours of the day with no luck. I have emailed at their support email address and contact them through direct Facebook Message with no luck either. I would like to ensure that my membership is cancelled and no payments from this company are taken on my credit card.

Shaw Academy made an unauthorized transaction of $34.95 on April 3, against my credit card, for a "toolkit" I did not willingly agree to purchase.
Shaw Academy made an unauthorized transaction of $34.95 on April 3, against my credit card, for a "toolkit" I did not willingly agree to purchase. I had registered for a "Free" photography course and took my credit card number during registration (they would charge a subscription fee if I didn't cancel within 30 days). Before the first webinar they sent a message to my cell phone to inform me that the course was starting. The message included a link to click on to access the course. When I clicked on it I was notified that I purchased a supposed "toolkit" for the course which cost $34.95. I immediately submitted an inquiry to their support centre and asked them to refund my credit card for the unauthorized transaction, and to cancel my account. They responded saying they couldn't access my account, questioning which email address I used for registration. I went back and forth with someone from billings for 3 days (4 separate email responses to their emails) and they finally said they found my account but couldn't refund me because the toolkit was already made available, but they would provide 3 other modules and a hard copy diploma which I didn't want. When I logged into my account on their website there were no modules or a toolkit in my account. I would like Shaw Academy to provide a refund.

Overcharged for subscription after trial period after zero correspondence/reminders. Shaw is unwilling to refund even a percentage.
I signed up for online class on 29 March. The course began on 30 March. The course failed to load in any browser so it became not worth my time. People have other things which are worth more time than remembering to unsubscribe a free trial.

30 days passed without any sort of emails, reminders, calls, or any other form of correspondence. I get charged $69.99 on 30 April, again reiterated, after zero communication from Shaw.

On their website, they publish $49.99 per month. So, once they know people are not paying enough attention, they are quietly charging people more than they are advertising. I realize that legally and in contracts, they probably can do this, but that doesn't make it right or ethical. They are exploiting people who have, especially these day, much bigger things on their minds.

Cancellation of 4 week trial and refund of toolkit($39.99) and e-diploma($39.99).
This is the email that I sent to them:

I have tried to contact you via phone to ensure the cancellation of my account, which includes a 4 week trial, starting 5/2/2020 and to end by 5/26/2020. I am no longer interested in the 4 week classes. I know that I should not have been charged at this point, but your reviews show difficulties in contacting you via the number you give(XXXX XXX XXXX) (reference number: XXXXX), which by the way, doesn't work. I am reporting this to the Revdex.com and I would hope that the cost of the e-diploma($39.99) and tool kit($39.99) would be reimbursed. It is really sad that this has happened. Please contact me to let me know that the account is closed.

I signed for a free 4-week course and 28 days later was charged $69.99 and the phone number I was given to cancel is not a valid number.
I signed up for a free 4-week course on April 5, 2020. I was not made aware of any other charges. When attempting to cancel my membership, I begin the process online, but am required to call and the number given when called says "your call cannot be completed as dialed." I was charged on May 3, 2020 $69.99 to my credit card. The terms of this free trial were not made clear. I did not authorize this charge.

I signed up under a free trial offered from my wireless provider: I was unsuccessful in using the platform to take the class I signed up for: canceled
I was told I would not be charged! I have been: $20 more than the price quoted! I cannot reach the company/ previous emails not available and current emails are not being returned. The format is not user friendly! I just want my $69.99 returned and warn people not to use Shaw academy