Shaw Academy

I have attempted to cancel the free trial via the website. I was told I had to phone to cancel. The phone number given is not a working number.
The company says you can cancel at any time. There are prompts on the website to allegedly cancel the subscription. However there is a "subset of students" that have to phone in in order to cancel. The phone number is an incorrect phone number and does not work. Making it impossible for me to cancel my subscription. This is a scam

I signed up under a free trial offered from my wireless provider: I was unsuccessful in using the platform to take the class I signed up for: canceled
I was told I would not be charged! I have been: $20 more than the price quoted! I cannot reach the company/ previous emails not available and current emails are not being returned. The format is not user friendly! I just want my $69.99 returned and warn people not to use Shaw academy

Cancelled free-trial 1 week into the 4 weeks and I was still charged and told that I never cancelled, but I have the email proof of me cancelling.
I started a 4-week free trial with Shaw Academy on March 30th, 2020. I sent an email to cancel my account on April 9th, 2020 and received an email back from them stating that they cancelled the account, they were sorry to see me go and offered 2 free months. I didn't interact with the website at all and I was billed through my PayPal account on April 27th, 2020 in the amount of $34.99. I emailed Shaw Academy and explained to them the situation and let them know that I have the email stating that they closed the account on April 9th, 2020. They said I never cancelled the account and that I could not receive a refund. I emailed them back once again with the forwarded emails. I received an email back stating that their terms and conditions state that there are subsequent payments related to it. This is false advertising if I am being billed for a free trial that I did not finish. Also, I logged in today to try to remove my payment information so they will not continue to victimize me and perform fraudulent activities with my account, and I was unable to.

Free-Trial date= March 30, 2020
Email Date when the cancelled the free-trial= April 9, 2020
Billed on-April 27, 2020
Purchase amount=$34.99
Emailed for refund on with screenshot of email proof= April 27, 2020
Response from Shaw Academy stating that I never cancelled my account=April 28, 2020
Emailed to let them know I would be seeking legal assistance= April 30, 2020
Received email From Shaw Academy from Parnel Stating that I was't eligible for refund because I agreed to the terms & conditions of having my card charged by them= May 1, 2020
Payment Method=PayPal

signed up for free 4 week course with no card. I am being charged $60.99. After I tried contacting them & paypal about the matter I was charged again.
T-mobile had a promotion for T-mobile Tuesdays that you could get a free 4 week course from Shaw Academy. They informed you on the site that to get the free trial you choose a class and then continued with no card. so I did but after the class was over on 4/25/2020 at 5:06 they charged me $60.99. At this point I contacted PayPal and they denied the return of my money because it wasn't considered unauthorized because I was in an agreement with Shaw Academy. which I was but only for a 4 week course trial and I didn't give them my PayPal or card information. All PayPal would say was that I was in an agreement with them and if I wanted my money back I needed to contact Shaw Academy or my bank. So I tried contacting Shaw Academy on (4/24/2020) and they only way to do that was through email. I sent them one and I got an automated response that they needed all my information to find the charge. I immediately responded with the information but 2 days (4/26/2020) went by with no response. So I sent another email I got another automated response asking for information. I sent the information right then. It has now been 4 days (4/27/2020) with no response. I emailed them telling them I hadn't heard from them could the put my money back, no response. So on 5/1/2020 I sent an email saying I had not heard from them in 5 days so I was filing a complaint with the Revdex.com. As of 5/2/2020 still no response.

Unauthorised payment on card after cancelling free trial.
I signed up for a free month trial for this company on the 30th of May this year. After trying to cancel the free membership through the website, there is no way to cancel via the website and it tells you to call them however they are unreachable over the phone system. I emailed and received confirmation on the 6th of April that my account would was cancelled however on the 26th of April I was charged an unauthorised payment of $69.99. This company is almost impossible to get in contact with and I would like this payment refunded and made sure no charges are made.
Thanks

Signed up for free trial got charged $1 then I went to cancel it and they showed me a number I'm supposed to call that isn't even a proper number
I signed up for the 30 day free trial and got charged $1 then minutes later got an email stating that its been refunded so I went to cancel the membership on the account profile brought me through many are you sure you want to cancel screens after I get through I get a number to cancel to fully cancel and its not even a proper number so I want to cancel this trial and want my banking info taking out of their system.

I signed up for a 4 week trail, the service was never accessed because it didn't operate correctly. Service was cancelled and charged 69.99.
I originally signed up for a 4 week trail and had to include payment info. I cancelled online on the 28th. However, the company required additional step to cancel this service and so I contacted XXX-XXX-XXXX on the 28th which was Shaw Academy to farther process the cancellation that was initiated on the 28th through their website. The company had charged $69.99 at that time. I sent an email on the 28th to Shaw Academy and to the paypal email address on record. The email included the paypal transaction information and request for refund of 69.99 due to cancellation. I never utilized the service, when I attempted to access the course the pages never fully loaded or froze. This was also explained in the email. I Shaw academy responded to the email from the 28th claiming that it was a card validation fee and it would be refunded. I replied on the 28th explaining that same thing and that the 69.99 was not the card fee. They finally responded on the 2nd of May, to summarize that they will provide "6 months access totally free of charge worth $399" and no refund will be provided. I replied this same date, once again seeking a refund of 69.99. I do not wish to utilize their service due to their practices. I cancelled at 4 weeks, I was not even able to access their course because of their issues, you can not contact a customer service rep directly and they make you go through several steps to cancel. There are several complaints on Revdex.com, Google Review and other forums concerning their billing practices and customer service issues.

I started my membership with 1 month free trial. I cancelled it few days after. I received confirmation email. I was charged after the cancellation.
I started my membership with 1 month free trial. I cancelled it few days after. I received confirmation email. I was charged after the cancellation.

Fee was 49.99 euros. I was assured that if I cancel my membership before the 1 month free trial, I would chanot berged. Unfortunately 1 month later the money was taken from my account and my membership is still active, despite the confirmation email I have received.

I am having Trouble Canceling my free Trial
I signed up for the 4 week free trial with Shaw Academy on 5/1/2020 after reading into the reviews I decided to cancel the subscription. There website has me answering a bunch of silly questions, then spits out a phone number (XXXXXXXXXXX) and a student number (XXXXX) and tells you to call the number to cancel. The number, the number I was given could not even be completed as dialed. trust me I made sure to copy the number right and this was what I was given. This company does not have a customer support center so I had to email them and then received automated response. Internet reviews about this company are apparently unanimous that they take your Credit Card Info and then charge your card against your permission. I do not think its fair for me to be charged for classes that I haven't even started.

I was not able to cancel my free trial before the time because they made it impossible to do and charged me before my free trail period.
On April 3rd I followed their sponsored offer on facebook offering a free trial in web developpment, on which I signed up because of the virus situation to learn something. Throughout this month the company was very persistant to sell stuff and always send me communications for new promotions which I never took and found a bit aggressive marketing. The 30th of April I decided to cancel it before the free trail ends. I had 2 days left of free trial that was written on their website.. although I do not know how they perceive a month because it should have been through may 2nd or 3rd since I enrolled on April 3rd. Nonetheless, on April 30 I never was able to cancel it through the multiple windows of confirmation and trying to sell me other stuff; at the final tab of cancellation they told me to call to a number with my student number which I did, but the phone number was not working at all. So I decided to try de day after since I had 2 more days as their website says. Still doesn't work. Then I sent them an e-mail on may 1st as there was 1 day left in free trail that was wrote on my profil on their site and they returned me an answer saying that the e-mail adress from which I sent the message wasn't the one on my account. So I sent 2 new e-mails; one with my paypal e-mail on which they took a payment of 69.99$ on may1st for them to find my account and another one replying to the previous with my full name, phone number and paypal receipt as they asked me, and from there I always received the same answer from Shaw Academy saying that they can't find my account ... I took screenshots of my paypal summary account and also from my profile on Shaw Academy's platform showing that the e-mail adress I used for signing up is ***@gmail.com ... so a bot is always replying me the same thing since yesterday at every message I am sending them that they don't find my account .. and they charged me the full amount of 69.99$ yesterday, which I want to be refunded because I was in my right to cancel it freely in my free trial.

Falsely charging for cancelled subscription
I took a trail of Shaw academy and cancelled it within 2 days but still they charged me for a month to which I emailed them regarding my concerns and they offered me a free 6 months subscription.
But even after that they continued to charge me even today I was charged for current month even thou I had an email send last month and them offering 6 months free service.

Charged me subscription fee despite cancellation. Refused refund and ceased replying to emails. Seems like a scam.
I emailed Shaw Academy well within the trial period to cancel my free trial and subscription as the course wasn't quite what I was looking for and they were bombarding me with unwanted emails, texts and phone calls. They did not respond to this initial email and then charged me a £49.99 subscription fee anyway.

When I contacted them they replied with a generic email refusing a refund and have not responded to any further correspondence.

False advertisement. Agreed to £19.99 a month to continue my course and charged £199.95 on the spot without permission.
I was coming into my third week of my free 4 week trial for a diploma In graphic design with shaw academy. I was prompted at this stage that I could not go any further with watching videos/attending classes unless I signed subscribed for a membership. The membership I opted for was £19.99 a month whereby I could continue to watch my videos and attend classes. However, Shaw Academy charged £199.95 out of my Paypal account which was never agreed to nor listed clearly anywhere in any advertisement. I cancelled my membership prompting for this money to be returned to me as this is not what I agreed to pay..
Once I had cancelled my membership I was promised free membership, free certificates etc but no mention of a refund. Considering that I had not even finished my four week "free trial" and I was told I could not continue without making payment. I would like to see this resolved and a full refund repaid to me as I am truely disappointed with the service and gutted I will not be continuing with this diploma.

Relevant dates below:

03/04/2020- signed up for the course
22/04/2020- prompted to sign up for £19.99 a month lessons. £199.95 taken from PayPal account
27/04/2020- cancellation confirmation

I had a 4 week free trial and cancelled before I should have been charged. I was charged and can't get a response from the company about a refund.
I signed up for a 4 week free trial and made sure to set a calendar event to cancel my account before I would be charged. I cancelled my subscription on time, but I was still charged. Not only that, I was charged $69.99 instead of the advertised $34.99. I've tried calling and emailing them several times, but am not getting a response. I've been laid off because of Corona and can't even afford rent and other expenses. I guess I'll skip eating for a while since this dishonest company likes to steal from people.

Charged $69.99 for their monthly program. I have reached out 3 times with no response to get my $69.99 refunded to me.
I signed up for their free trial month program 4/1/2020. I was not able to find information online about how to cancel my membership before the trial was over. I found a phone number, which I called. The phone number had an automatic recording saying they were closed for Coronavirus and to submit info via email. I was then charged $69.99 through my Paypal account on 4/29/2020, two days before the monthly charge should have gone through.

I submitted info via email 3 times. The first time I was told I could not be refunded. I replied and said I do not accept that and wanted a full refund.

The second and third email attempts have not been replied to. I feel Shaw Academy is acting unfair, unethical, and malicious in their business practices by not clearly stating how to end the free trial and drafting my account the $69.99 from my account with no prior notice. Especially since they drafted from my account 2 days earlier then the regular monthly renewal date from when I signed up.

$69.99 was charged to my card for services I didn't want or use.
I sign up for a 4 week free trial to Shaw Academy to see what their program was about and it didn't offer what I needed. I'm positive I unsubscribe for the free trial immediately there after. Card ending in 8909 was charged April 25,2020 at 10:25pm. Subscription ID
Customer ID
April 26,2020 invoice XXXXXXX. On April 26th at 6:45pm I sent an email telling Shaw Academy I didn't sign up for their program with attachments of the billing of the card and the invoice and they charged my card. April 27, 2020. I got an email from a Paul from ShawAcademy ticket XXXXXXX saying that's will look into resolving the issue. Sent an email back to Shaw Academy stating the email doesn't tell me if my account it's going to get the $69.99 back that it was charged for something I didn't sign up for or want. May 1st 10:56 am I received an email ticket XXXXXXX stating they are not going to refund my account but give me 12 month worth $699 and e tool worth $199 for free. I've read reviews that they still continue charging an account after this. I just want my account refunded. They can't offer me anything so I think a refund is In order.

I got charged $69.99 after asking to cancel service before the end of trial. I now have no access to the class even though I've paid.
I signed up for a free 4-week trial with Shaw Academy. After a few days I contacted them to cancel, on March 29. On May 26th I was locked out of class and assumed my trial was over. But then I got billed. My class was also reset to the very beginning. I was not interested in starting over after 4 weeks of learning. I contacted Shaw, they told me they could not refund me the $69.99 I had paid. Then they locked me out of class altogether (screen shot attached). Currently I have no access to the class and have not received a refund.

Shaw Academy processed an unauthorized charge on my EXPIRED credit card after I had already cancelled any future membership payments.
I recently signed up for a 4 week free trial graphic design course in which I was required to add my credit card information to access my trial. The day after I signed up, I logged in to ENSURE I was not enrolled in any paid programs and cancelled any future "automatic enrollments." I then deleted my credit card as an extra step to be cautious.

On 4/25 they charged my card for $69.99. This card was EXPIRED on 3/31/20. I never activated the replacement, I did not give them a new expiration date or CVV code, so I assume the just guessed at these numbers and eventually found the right ones and charged this card WITHOUT my authorization.

I then emailed them to explain and they refused to process a refund as "I agreed to the terms and conditions upon sign up for my free trial." Even though I cancelled and deleted my card. I had to go back in and cancel AGAIN to ensure I would not be charged further.

I am demanding a refund at this point and will report fraud to my financial institution and receive legal representation (at no cost don't worry) to retrieve every penny of this stolen money along with any late fees and interest on this credit card in the process.

Wanting to cancel with more than enough time before the free trail is over. Cancellation is a run around; trying to contact them directly a no go.
I signed up for their free trail on April 15, 2020 and am trying to cancel the membership with more than enough time (as of today May 1, 2020 - I have 12 days before my free trail is over. I went through the process of cancellation online and the last message through the website is to contact the number XXXX XXX XXXX that does not exist. I have attached a screenshot of the message for cancellation. I have also contacted their direct number listed through the Revdex.com with no luck getting someone on the phone. I have tried to call at different hours of the day with no luck. I have emailed at their support email address and contact them through direct Facebook Message with no luck either. I would like to ensure that my membership is cancelled and no payments from this company are taken on my credit card.

Overcharged for subscription after trial period after zero correspondence/reminders. Shaw is unwilling to refund even a percentage.
I signed up for online class on 29 March. The course began on 30 March. The course failed to load in any browser so it became not worth my time. People have other things which are worth more time than remembering to unsubscribe a free trial.

30 days passed without any sort of emails, reminders, calls, or any other form of correspondence. I get charged $69.99 on 30 April, again reiterated, after zero communication from Shaw.

On their website, they publish $49.99 per month. So, once they know people are not paying enough attention, they are quietly charging people more than they are advertising. I realize that legally and in contracts, they probably can do this, but that doesn't make it right or ethical. They are exploiting people who have, especially these day, much bigger things on their minds.