Shaw Academy

signed up for free trial decided to cancel on the 17th of Apr I was charged $69.99 on the 22nd Apr after I sent an email to them on 20th Apr to cancel
Been trying to cancel since 17th and was asked to call +XXXXXXXXXXX it went to voice mail I left several messages, no response.
Sent an email on the 20th Apr and 21st a Gomez responded and on the 22nd I was debited $69.99.
on that same day I received a call from one of their course representatives, he asked me how the course was going and I said I wanted to cancel, he said he cant help me with that I should contact support. I told him I already did and he said ok then and hung up.

I have sent several emails after that no reply. I cant cancel still and cant remove my debit card information. attached are the threads between shaw and I before they stoped responding. They made cancelling so difficult

I was given a free trial via t mobile, I never signed up for anything, was charged this morning and now they won't give me a refund.
I was given a free trial through my cell phone company, I logged into the academy I did not have to provide any payment information, my issue is that when I go into the app I can't find my payment information anywhere, I can't find anywhere where I agree to sign and get to a premium membership, yet I will sign up for a premium membership and charge this morning for something I did not authorize whatsoever.

I attempted cancelling my membership during the free trial (offered through Sprint). It said it was successfully cancelled, yet I was still charged.
I signed up for a free trial offered through Sprint. I tried cancelling during the free trial period and it said I successfully cancelled my membership. I was charged $34.99 and I do not, nor did I ever plan on using the membership. I once again went on the site and attempted to unsubscribe from a membership, and once again received a "successfully cancelled membership" notification, however the charge is still showing on my card and I have not received a refund.

cannot cancel account
I would like to cancel my account and tried going through the steps online and on the app. However, it states you must call in. I called in multiple times and the system immediately hangs up on you. I have not received any services and did not start the class on my 4-week trial. I would like to cancel based on business practice reviews.

I signed up for free 4w trial, but they charged my credit card but didn't give me access to courses. I'm not able to log in. Not responding to any com
I saw an add on Facebook posted by Shaw academy stating they are offering free tutorials for 4 weeks. When I signed up, it requested for payment information but assured that they will not be charging until after 4 weeks. Shortly after I signed up, I rec'd whatsapp messages and automated telephone call confirming my registration. Shortly after that I received a confirmation of payment for 34.95. I tried to log into their website and cancel but my membership but the website didn't recognize my log in information. It reported that my email is not recognized. I sent an email but I rec'd an automated email stating that my email is not recognized and to write a complain with a recognized email ID. Until today, I have no access to their courses that was suppose to be free but charged. No communication from their team. I am still not able to log in and cancel my payment

I have signed up for a free course. But decided not take classes.got an email with confirmed cancellation
I signed up for free 4 wk course I decided not to take the course and cancelled on 4/5/20 which I got a confirmation email.and the still charged my PayPal for 69.99 for classes I never took. And cancelled.

Basically someone used my card for a free trial or something and I wake up to a transaction on my card they will not refund.
For some reason they said I signed up for a free trial. Mind you I have 0 EMAILS from them prior to this in my email..... no confirmation... no welcome. No nothing in my email from them. I wake up to a transaction I didn't even complete myself and they will NOT refund me my money. Even after telling them I am unemployed. No other source of income and they completely wiped off my cash app card. This is how you know it's not legit someone used my cash app card information not even real debit card so it's not like I can call my bank and get a refund. It sucks. Especially during this pandemic many Americans are out of work and they thing someone wants to take their BS classes right now. We're trying to find jobs and make money. I've been unemployed since receiving my bachelors last year, been job searching. I have no way to feed myself as of today, no way to put gas in my car. All because they won't refund me. I've never seen such a money hungry site that won't refund customers but it's all good. A company like this will never stay in business for long. I hope it crashes, I hope the workers, the owner of the website, contracts COVID since they won't refund me money.

I have sent everything for refund and can't get customer service for them I just want my money back . I didn't attend not one class .
Card *** visa
69.99

Misleading advertisement lead to funds taken from my account without my authorization.
On Tuesday April 21, 2020 I signed up with Shaw academy for there advertised 4 week free Microsoft Excel course. My first class was schedule for Saturday April 25, 2020. On Thursday April 23, 2020 a charge is $69.99 was deducted from my account. I tried sending an email right away requesting a refund. The response I received was unbelievable. I was told that I cannot get a refund. With the current pandemic and being laid off I cannot afford this charge. This company preys on consumers and something should be done to prevent this from happening to other customers.

Shaw Academy has charged (2) unauthorized payments of $59.99 each during the month of April.
I have been in correspondence with Shaw Academy about an unauthorized payment in both the 1st week of April and again on April 29th, 2020 in $59.99 increments which is causing my account to overdraw during a pandemic with limited funds available. They assured me earlier this month that the account would not charged again erroneously and closed per my request.

I am attempting to cancel my free trial/membersip, and cannot reach anyone. I do not want to be charged.
I signed up for a free trial for a graphic design class. I don't know what the paid version looks like. The dashboard I experienced was littered with upgrades. This is by far the least user friendly dashboard experience I have encountered. So much so, that I decided to cancel my membership this morning, on day one of my free trial. I have come to find out that after six prompts to "keep" me as a member - with misleading copywriting tactics, I have to call a number to cancel this membership. I have called four times - each time being told all agents are busy, then being asked for a callback number immediately prior to the line automatically hanging up on me. This entire experience feels like a scam. I need someone to cancel my membership, and not charge me anyway like a lot of people have experienced.

A button on their site doesn't indicate a sale, but processes a $39.95 purchase for a digital product. They refuse to refund.
While trying to access my course material for the first time, I clicked a button that included the word toolkit. I don't remember the exact wording on this button, but I believed it would take me to my course. Instead it took me to a page thanking me for my purchase. Nothing on or around that button indicated that I would be making a purchase. If it had, I wouldn't have clicked it. I immediately contacted Shaw Academy by email to explain what happened and request a refund. They responded the same day with a refusal, but they did offer a $199 credit. That would be generous if I trusted the company. But their sales practice was blatantly fraudulent and their refusal to refund my money highly suspicious. I responded to their email with a polite but firm decline of their offer and a second request for a refund. That was 5 days ago and they still have not responded or processed a refund. Shaw Academy processed a purchase on my behalf for a product I never wanted, and they did so without my knowledge or consent.

I've requested a refund of an unauthorized membership charge. Shaw Academy claims policy is clear (it's not) and they absolutely cannot refund me.
I signed up for a free trial with Shaw Academy unaware that I would be charged after four weeks if I didn't cancel the trial. My debit account was charged $59.99. I immediately emailed Shaw Academy to request a refund. I received a form email back stating that all aspects of the cancellation policy "were made clear at registration, within your member's area and via communications." This is absolutely not true. The policy wasn't clear at registration, was not in my member's area and was never expressed via communications. I emailed several more times and continued to receive emails claiming they could not find my account. Today, I received an email stating my account was found and a refund wasn't something they couldn't do.

I tried to cancel my membership so I wouldn't be charged and I was still charged. I tried getting in contact but I was only answered after charged.
I tried to get in contact with Shaws Academy before my trial was up. In the terms and conditions I accepted to, it stated that I would be able to cancel online in their website. This was not the case for me as there was no way to cancel my membership. I even tried emailing them and asking them to cancel it as I did not use the product and could not see myself using it in the future. No response. Today, I was charged for the membership when I requested to cancel time before and they finally answered to my complaint to the refund. Shaw academy stated they would not give me a refund. It is unjust to say in your terms and conditions the consumer can cancel anytime at no charge and then not let them cancel and charge them anyway. I attached a picture below of the membership page where there is NO place to cancel the membership.

I signed up for a free trial 03/27/20. I cancelled and spoke to customer service to ensure it was cancelled. They charged my cc today despite this
On or around March 27, 2020 I signed up for a free trial via Shaw Academy. After doing so I cancelled as I read some reviews that it was a shady site. I reached out to their customer service the same day to ensure the cancellation went through. They assured me that I would not be charged and that my credit card was not even attached to the account.

Today (April 28, 2020) I was charged $69.99 for a month of courses.

Enjoying this free trial and love the flexibility of rescheduling if I need to. I have the information very useful - I have been in Experimential Marketing for over 10 years so info very familiar but learning alot which will help me execute my events.

Company customer service and business practice are unprofessional. Stay away.

I have been trying to cancel my membership. I didn't even start the course and it's hard to cancel membership. I have written to them. They keep emailing me to go online and cancel membership and when I reach the cancellation page, They ask to call the number that is busy. I have sent them an email and asked them to cancel my account with the student ID. And they still keep responding with the same message.

Membership has been canceled but I was charged after that.
Hello,

I have been singed up for a free trial on one of the online courses in Shaw Academy.
However, to cancel you subscription you do not have an option online from your Shaw Academy profile. Which is nonsense for the company providing online services.
In order to cancel you subscription you have to call X XXX XXX XXXX. This phone number is not free. However Term Of Use says: "You may be prompted to complete cancelation over the phone using free phone number".
I have been charged for 69.99 CAD on March 28th. I sent an email to ***@shawacademy.com asking to cancel my subscription on April 2nd since I was not able to reach them by the phone.
The same day I recieved a respond saying my subscription has been canceled and will no be active.
However, I have been charged again for 69.99 CAD on April 28th.
I have a confirmation from ***@shawacademy.com saying my membership is cancelled.
Please see attached screenshot.

I cancelled their 4 week free trial two days prior to deadline. However, they charged my account $34.99 two days prior to deadline. Shaw scams.
Tmobile Tuesdays App shows I redeemed offer on March 27. They claim on invoice, March 25. Their website neither allows me to
close my account nor to remove my form of payment. Their phone line does NOT take calls due to Covid. Email is useless.