Shaw Academy

Was told I would receive a refund then was told I would not.. During covid when I need my money the most. This company just wants to sell you.
During quarantine, I decided to take advantage of a one month free trial Sprint was offering. I forgot to cancel it the same day they called me and was charged. I contacted shaw immediately, hoping that during a world wide pandemic and like most companies, they would be understanding and refund my needed money. I have not been able to keep track of all of which bills are not running auto pay, etc. The first response I received made it seem as though I would receive a refund since I reached out in request of one. (I had already cancelled my subscription ). I was told " Your membership with Shaw Academy has now been cancelled. It will be reflected within 24 hours in your account." then the next couple agents copy and paste a horribly long message in hopes you unsubscribe to one of the"AMAZING" offers they throw at you so you can repeat the dance with them all over again. They send you constant, incessant sales emails throughout the course trying to sell you certificates and tool boxes and all kinds of ***. The course was BORING to all H-E double hockey sticks. This company does not appear to truly care about your success or your wellbeing. They make their money off your hops, free trials and shady sales practices.

Refund required for accidental purchase of 'module toolkit' company response to cancel my membership.
On the 24th April I accidentally clicked on this 'module toolkit' whilst waiting for my lesson to load which immediately took £39.95 out of my bank account just because they had by card on file for the free membership. I did not want the toolkit, It is a pointless thing in my opinion. There was no security checks or 'please confirm this purchase.' I contacted Shaw Academy and did receive a response but they just wanted to give me more 'toolkits' and 'certificates' which I did not need or want, I just wanted to complete the lessons. I replied and asked again for the refund. Due to covid-19 I have had my hours cut at work and cannot afford to loose this money. I have sent them several emails and I have had no response. They have since cancelled my membership all together so now I have nothing, cannot use anything which furthers my case for a refund. I recieved an email saying 'from your phone call to cancel' which never happened, you cannot even call them? This is causing me a lot of stress and anxiety. The company is a scam. You can see this from the comments on social media from customers trying to contact them and the comments on complaints websites, they need to be stopped from taking money from people.

The free trial sign up is a scam, it's not easy to cancel and pop up claiming warning would be given when the trial was over was a false claim.
I signed up for a free trial on the 31st of March. When I tried to cancel on Sunday 26th April, before the expiry of the term, a pop up advised me that I still had 4 days left and that they would alert me that the time was up before payment was taken.

I received no such warning and when I tried to cancel on the day of the expiry of the term I discovered this could only be done on the phone.

Payment of £49.99 was taken, after sending repeated marketing emails of a discounted rate which it seems was not even applied here. I emailed to request a refund and I was advised you had no intention of doing so.

To then also find out online that this is a scam is really disturbing especially during these times.

I request a refund of my money and a revision of your practices as this is daylight robbery.

This company's cancellation process prevented me from doing so in time before getting charged. They then refused too refund me afterward.
This company offers a month free and charges afterward. I had a reminder in my phone to cancel before I got charged, and on the last day of my membership I went to cancel and found I was unable to. I had to call the number, refer to my student number, and do so within business hours. I had called after business hours on a Friday evening. They charged me on Saturday. Monday morning I called to cancel, and after 15 minutes of confirming I want to cancel I never even got to speak to a person. I sent an email explaining the issue and kindly asking for a refund. They responded with what seems to be an impersonal email, explaining I agreed to the terms and can't get a refund. I let them know that seeing how their process isn't exactly fair, transparent, or respectful to their students it'd be in their best interest to have better customer service. I have not heard back from them and have moved forward filing a formal complaint, as well as posting reviews explaining the reality of the company's lack of concern for it's customers. I then found many other angry customers and bad reviews for similar reasons.

I never received the services, but was charged after the free trial, even though I attempted to cancel 1 week into the 1-month period.
Shaw Academy, like many companies today, offers a 1-month free trial, which I subscribed to, on Tues. March 31st. The deal was one free 4-week class (which would be over on today 4/28/2020, though the full 30 days of the month would be at 4/30/2020) before a one year subscription, totaling $69.99.

Only a couple days later, on April 2, 2020, still well within the trial period, I realized that Shaw was not going to be a product that I wanted to continue with.... I had attempted to log into the account I created plenty of times, including a complete password *** but repeatedly got an error message explaining that my email was not registered, which was locking me out.

As far as the classes go, I was receiving text reminders almost every hour, and if I clicked the link in the text message, the classes did pop up, but still with no access I to the actual account. Consequently, I was also unable to change any of my settings , get more info about the email they did have lIsted in their database, or cancel the subscription once I decided that I no longer wanted it.

I emailed the folks at Shaw Academy, after a long search in their site to even figure out how I was supposed to get help. At this point, I let them know that I was having trouble getting into the account, and that I had tried a few different emails but nothing was working, and so, I wanted to cancel my membership immediately, internally with help from their support team.

There was no number to call that I could find, so unfortunately, this all had to happen through email. On April 3, I got an email back stating that I could not be found in their system so I needed to email from the email I used to register. This was an issue, considering I contacted them about having trouble with my email, in the first place. About an hour later, I got an email, marking my issue as resolved, even though it was nowhere near that.

I got a little busy this month, but did keep tryin the emails I had to get in, never with any success. On April 27, (Monday), a day earlier than collection was supposed to happen, Shaw Academy charged me the $69.99 for the yearly subscription, even though I had clearly stated my intent to cancel and asked for help to do so after I had absolutely no access to the account I was to use within the trial period to cancel.

I emailed Shaw again, inquiring about the charge to see if I could be refunded.... they again told me they did not recognize my email, and then asked my to send my full name, phone number, and receipt for payment, claiming that they could help that way. Immediately after though, my request was marked as resolved again, as if there were no issue. I still replied with the information requested, only to receive an email back asking for my name and just my phone number this time. Again, it was marked as resolved immediately after. It seems that no one is reading the information previous to whenever they respond to an email, nor has anyone actually addressed my concern about not being avale to get into the account/my reasons for wanting to cancel/now this charge that I would like refunded..... I have been compliant and sent all the information required of me. I have also tried to function within guidelines of when cancellation was permitted. However, I have not been able to get help or even really open up dialogue about the issues experienced.

It is disheartening and odd to me that Shaw could not access any of my information to help me, but had no problem accessing it to collect payment for a service I never received. Any help offered would be greatly appreciated.

Was told my subscription had been cancelled, took payment then refused to refund the payment.
I signed up for a free trial and then cancelled by email, they confirmed my subscription was cancelled. Thebook moneybfrom my credit card and when I emailed they refused to give me back money even though I showed them the email confirmation. They did a similar thing to my partner.

Shaw Academy charged an unauthorised amount to my debit card, and has been completely impossible to contact in any effective way to discuss & resolve.
I unintentionally purchased the Toolkit and the E-certificate for the Photography course from the "My Courses" page. I accidentally clicked a misleading button and was not given the opportunity to review, authorise, or cancel the purchase before it went through. It also didn't say that it costs something. It was one click only in a very unexpected location, with no indication that it was a button for one click purchase. I immediately wrote to support via the website and received a confirmation that they had received my message (ID number #XXXXXXX). The reply I received later 100% missed the mark, as if they had not even read what I wrote. They made me an offer that they would add some "fancy name" tools to my account that I don't even want to use anymore. I was told this would show up in my account, and it never did. I wrote back again to their response, and did not receive a reply. The replied within minutes several times but when I started asking for a refund they never replied.

It says on the website
8.Single purchases. If a student purchases an E-cert or toolkit from the members area, by checkout page or single click purchase, refunds cannot be provided without just cause, as defined by incorrect content or pricing.
I believe that in my case it is a just cause becuse It didn't say that it costs 29.95. If it did I wouldn't had clicked on it. Also the only reason I clicked on it is because there was no price beside it and from the conversation I had I got offered the Toolkit and the E-certificate for free when I was trying to unsubscribe. Please help me out with this because it is not worth it if it won't be used.

I signed up for a free trial 03/27/20. I cancelled and spoke to customer service to ensure it was cancelled. They charged my cc today despite this
On or around March 27, 2020 I signed up for a free trial via Shaw Academy. After doing so I cancelled as I read some reviews that it was a shady site. I reached out to their customer service the same day to ensure the cancellation went through. They assured me that I would not be charged and that my credit card was not even attached to the account.

Today (April 28, 2020) I was charged $69.99 for a month of courses.

I tried to cancel my membership so I wouldn't be charged and I was still charged. I tried getting in contact but I was only answered after charged.
I tried to get in contact with Shaws Academy before my trial was up. In the terms and conditions I accepted to, it stated that I would be able to cancel online in their website. This was not the case for me as there was no way to cancel my membership. I even tried emailing them and asking them to cancel it as I did not use the product and could not see myself using it in the future. No response. Today, I was charged for the membership when I requested to cancel time before and they finally answered to my complaint to the refund. Shaw academy stated they would not give me a refund. It is unjust to say in your terms and conditions the consumer can cancel anytime at no charge and then not let them cancel and charge them anyway. I attached a picture below of the membership page where there is NO place to cancel the membership.

A button on their site doesn't indicate a sale, but processes a $39.95 purchase for a digital product. They refuse to refund.
While trying to access my course material for the first time, I clicked a button that included the word toolkit. I don't remember the exact wording on this button, but I believed it would take me to my course. Instead it took me to a page thanking me for my purchase. Nothing on or around that button indicated that I would be making a purchase. If it had, I wouldn't have clicked it. I immediately contacted Shaw Academy by email to explain what happened and request a refund. They responded the same day with a refusal, but they did offer a $199 credit. That would be generous if I trusted the company. But their sales practice was blatantly fraudulent and their refusal to refund my money highly suspicious. I responded to their email with a polite but firm decline of their offer and a second request for a refund. That was 5 days ago and they still have not responded or processed a refund. Shaw Academy processed a purchase on my behalf for a product I never wanted, and they did so without my knowledge or consent.

Misleading advertisement lead to funds taken from my account without my authorization.
On Tuesday April 21, 2020 I signed up with Shaw academy for there advertised 4 week free Microsoft Excel course. My first class was schedule for Saturday April 25, 2020. On Thursday April 23, 2020 a charge is $69.99 was deducted from my account. I tried sending an email right away requesting a refund. The response I received was unbelievable. I was told that I cannot get a refund. With the current pandemic and being laid off I cannot afford this charge. This company preys on consumers and something should be done to prevent this from happening to other customers.

I have signed up for a free course. But decided not take classes.got an email with confirmed cancellation
I signed up for free 4 wk course I decided not to take the course and cancelled on 4/5/20 which I got a confirmation email.and the still charged my PayPal for 69.99 for classes I never took. And cancelled.

I attempted cancelling my membership during the free trial (offered through Sprint). It said it was successfully cancelled, yet I was still charged.
I signed up for a free trial offered through Sprint. I tried cancelling during the free trial period and it said I successfully cancelled my membership. I was charged $34.99 and I do not, nor did I ever plan on using the membership. I once again went on the site and attempted to unsubscribe from a membership, and once again received a "successfully cancelled membership" notification, however the charge is still showing on my card and I have not received a refund.

Shaw Academy has charged (2) unauthorized payments of $59.99 each during the month of April.
I have been in correspondence with Shaw Academy about an unauthorized payment in both the 1st week of April and again on April 29th, 2020 in $59.99 increments which is causing my account to overdraw during a pandemic with limited funds available. They assured me earlier this month that the account would not charged again erroneously and closed per my request.

Basically someone used my card for a free trial or something and I wake up to a transaction on my card they will not refund.
For some reason they said I signed up for a free trial. Mind you I have 0 EMAILS from them prior to this in my email..... no confirmation... no welcome. No nothing in my email from them. I wake up to a transaction I didn't even complete myself and they will NOT refund me my money. Even after telling them I am unemployed. No other source of income and they completely wiped off my cash app card. This is how you know it's not legit someone used my cash app card information not even real debit card so it's not like I can call my bank and get a refund. It sucks. Especially during this pandemic many Americans are out of work and they thing someone wants to take their BS classes right now. We're trying to find jobs and make money. I've been unemployed since receiving my bachelors last year, been job searching. I have no way to feed myself as of today, no way to put gas in my car. All because they won't refund me. I've never seen such a money hungry site that won't refund customers but it's all good. A company like this will never stay in business for long. I hope it crashes, I hope the workers, the owner of the website, contracts COVID since they won't refund me money.

I started the free trial and after only 1 week I decided the class sucked. I cancelled, they charged my card anyways. They refuse to refund my money.
I started the free trial and after only 1 week I decided the class sucked. I cancelled, they charged my card anyways. They refuse to refund my money.

I signed up for the free trial and cancelled my account before my trial was over from the website and was still charged.
I signed up because they had a 4 week free trial, near the last few days of my trial I cancelled my account online and then after my trial ended I was charged 69.99 and they told me they will not refund the money. This is the 2nd problem I've had with them. During the first week of my trial I clicked to see what Was included with a tool kit and they charged me 34.95 and wouldn't refund that amount as well, they just offered other items for the website that I wasn't interested in and that is the same thing they offered now when trying to get my refund of 69.99.

I was charged for a Service I did not select ($39.99)

And was unable to cancel membershio within agrees upon time due to limited access to company.
Two seperate complaints:

1. I was charged 39.99 for a Service did not desire. On 4.6.2020 I recieved an email congratulating for unlocking a Module kit. I did not order anything. I have emailed them three times cordially requesting the charge be reversed and have not recieved an answer. Noone answers when I call.

2. I have been charged for a First months membership due to inability to reach the company to cancel. I signed up for a 4 week trial membership on 3.30.2020. I went to cancel on 4.25.2020. When you tabulate the days in this time You get 27 days. Four weeks is 28 days. Here is the Problem and why I am contacting you for assistance. I went online to cancel my membership and after answering several questions on several screens I reached a screen that directed me to call them to complete the cancellation process. In addition I was told that I could only call them again on Monday, 4.27.2020- one day beyond the 4 week trial. Accordingly I was charged $69.99 on the next day after the end of the trial period. I emailed the company on 4.25.2020 and three more times to explain the situation and request a refund and have not received a response. The question is following: how can I cancel any time when it is not possible under their unpublicized terms to cancel anytime? What about others who wish to cancel on Weekends? It is impossible to cancel in this type of situation and avoid being automatically enrolled in a subscription.

Cancellation of subscription
Tried to cancel my subscription with them online but I have to phone a number which just rings and never gets answered to cancel my membership. They also have links on their websites that are misleading and you automatically purchase things without confirming you want to purchase it. They wouldnt refund the accidental purchase even though I didnt even download the content because I never wanted to purchase it in the first place. I just wanted to see more information about it which never happened because it just purchased it.

I signed up for the free trial, cancelled my account after a week, and then was charged $60 anyway. I have called and emailed many times to no avail.
I signed up for the free, cancelled about a week later, and was charged anyway. I have called and emailed many times and haven't heard back. This is a SCAM. I am a college student who has been displaced by COVID-19, and I can't afford this charge.