Shaw Academy

I have been told on multiple occasions that $199 credit has been added to my account for end of module exams. This is not true and I have been charged
On the 8/4/20 I received a response to an email I had sent which stated

I have spoken to my manager and we would like to offer you credit to the value of $199 which can be used for 3 remaining module E-certificates and 1 hard copy diploma. This is far in excess of what you paid and you have had access until now and will continue to do so for life.

I have activated this for you in your account, where you can appear for all the module assignments and obtain your EQF certificates.

Seeing this, I clicked on the module one exam, and was charged £39.99

On 14/4/20 (April 14th) after several more emails to enquire why this had not happened, I received an email which stated the same thing. It still had not been done. Thinking that it must have been done because I had been told it had twice, I clicked on the module two exam, and was charged £39.99

On 15/4/20, after questioning this second unauthorised charge, I was sent an email which stated this:

I've requested to enable E-certificates for nutrition course, it will be enabled within 24-48 hours.

When I went to the take the exam for Module three, despite this, I was charged AGAIN.

On April 20th, I sent an email stating:

As you can see, it is not required to purchase the membership to progress past module one, and I am in fact on module four. I am happy to let my free trial expire and pay for membership on a month by month basis only if, as previously promised by shaw academy, module 4 test and hard copy diploma will be free when it happens. Can you confirm this to be the case, as all the information I have had so far appears to be wrong.

And received an email back stating

Hi ***,

Thank you for contacting us back.

If we have promised you, then I will ensure it is done for you.

Please feel free to reach out to us for any further assistance.

Your Friendly Neighborhood Shaw Academy Support Team.

My membership is now premium membership, at a cost of £49.95 and this has still not yet been done.

I should not have been charged the two charges of £39.95 for modules two and three as I have email proof that they had been offered for free, and am seeking refunds on those immediately, and unless module four is unlocked, and the hard copy diploma is provided, as promised, I will be seeking a refund for the £49.95 Monthly charge too.

Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services.
Shaw Academy processed an unauthorized charge on my credit card and refused to refund the money although I did never purchased their services. I clicked on 'access toolkit' but no where did it say that I was purchasing it and that there would be a charge of £39.95 on my card. I called them up and instead of offering a refund they offered me further services and I kept requesting for a refund but no luck.

This school steal their students, they took unauthorized charges from my account while I enrolled for a free course and didn't purchase anything
I enrolled for a free course, but when I logged in one day, I had a message saying thanks for purchasing this toolkit (while I didn't purchase anything) and the money was taken from my account. I complained to Shaw Academy about this, and they replied with an offer to give me access to more material for no extra charge, which I refused, because no offer can make up for it, I couldn't afford this purchase so I just wanted a refund. So I complained again two more times, letting them know that I already cancelled my courses because I didn't feel safe on their website anymore, and they kept sending me the exact same message with the offer (even though I cancelled my courses), seems to be automatic, which show how much they care about the students queries. I don't understand how it is so difficult to give a refund, I know you are able to do it, what's the big deal, it's not even a lot of money, you don't need this money, I do. What a shame for an educational institution to lie to your students pretending it's a free course and then steal them.

They charged my bank after I already expressed my interest in cancelling my membership.
On April 18,2020 I attempted to cancel my free trial as I no longer would be able to afford the program. Upon going into my account I could not find any place to cancel the subscription. I then emailed the company on April 21,2020 to express that I would like to cancel my subscription. I then immediately got an email back explaining someone would be answering my email and that my query is number #XXXXXXX. they answered my email within the next day and expressed that I did not cancel within the time limit when I had infact attempted to and emailed them letting them know that I wished to no longer be a part of this service. They expressed my card was already charged and when I checked my bank account it was not. They then expressed that they cancelled my membership and had given me another free trial to complete the course. I cannot complete the course and I cannot afford what they continued to charge my account as I am not working right now. Frankly, I think it's devious on their part as an organization to confuse it's users from cancelling a service they may not need, want, or can no longer affored.

Shaw Academy took money from my account after I attempted to close it multiple times. They should be taken out of business.
I placed an order March 23rd for a 4 Week Free Trial with Shaw Academy via PayPal. I logged into my account 8 days before my trial was up, and yet I still got charged $35. I requested my money back and they degrade you via their automated phone system basically calling you a quitter if you decide to try to cancel their services. I placed 3 formal requests for a refund and they gave me *** every single time. I intend to get my money back plus damages one way or another.

Shaw Academy took payment from my account before my free trial had ended.
I signed up with Shaw Academy to complete what they said was a free 4-week course. I chose to do their Social Media Marketing course. I set a reminder to cancel my free trial for Thursday 23rd April 2020. When I went to cancel I was greeted with a message from Shaw Academy which stated that I had "2 days left" of my 4-week trial. There was also a call to action button on the page which said they would send a reminder 1 DAY BEFORE the trial was up to notify me. However, today, Friday 24th April 2020 they took payment of £49.99 from my account.
This is not 2 days on and no reminder has been received, only numerous emails urging me to buy certificates and the sort.

Sincerely

Dr

I completed the free trial of Shaw Academy and then I paid to continue my courses but I can't access my courses and no one has reached out to me.
I signed up for the free course in Marketing in March then I paid for the 6month premium subscription. They took the $179.95 (they were running a discount at the time for me to continue learning) but now I can't access my courses and no one from customer service is explaining to me why. I have asked for a call and email, but have received nothing. I would just like to speak to someone.

HUGE SCAM! I'd give it zero stars if I could. I'm surprised for how legit they made their website look. I had signed up for their "28 day free trial". After a day I've gotten so many annoying repetitive emails about their offers and such. I decided to look at the reviews online about this so called academy. Turns out it's a fake! They charge you even after your "free" trial. $60 or so a month. So I go to try and cancel mine before they do the same to me, right? It was near impossible to unsubscribe. I went to the website and clicked Cancel and unsubscribe from my classes. I have to go through several pages of canceling my trial before it takes me to a page with a number they tell me I have to call to quit. I call the number. No one picks up at first. I call again a bit later and it's an automated voice message of a woman throwing more deals as I hit a number to continue my cancellation. once I finally get to the end of rejecting their offers, the woman recorded tells me that to cancel my trial I NOW HAVE TO EMAIL THEM. SO FRUSTRATING. So I did email them. I get an email a day later saying that they've lost my information in their system and want me to provide an email so they can find history of me subscribing to their scam company. So I got my credit card number changed and they haven't been able to charge me anything. They design their website so people get so annoyed they'll just give up and let them take their money. Don't sign up. Report this website somehow if you can.

Shaw Academy is an absolute SCAM. They will TRICK YOU into registering for their courses for a 30-day free trial, and if you cancel beforehand, they will charge you anyways and tell you that you never canceled to begin with. The PROOF of their representatives canceling my account is in my email trails. Yet they will be persistent in making you believe that your order was never cancelled and they will refuse you a refund just so they can STEAL YOUR MONEY. I'm telling you everyone, THEY DO NOT CARE about your education. They only care about your money. I am truly grateful that my bank was able to reverse their charge and completely block them from my bank account. At this point, I will do everything in my POWER TO ENSURE THEY ARE SHUTDOWN so that they can leave other POTENTIAL VICTIMS ALONE.

Hello, well as many other cases I cancelled my account days before my trial was over and they still charged me $70cad for the month. They won´t refund
I already tried to talk to Shaw Academy. They said that in the terms and conditions says that they will charge me and that they do not do refunds, but also in their same terms and conditions it says that once the membership is cancelled they won´t charge anything. I cancelled my membership on Monday the 20th of April 2020, and I got a charge of $70 CAD on April 22nd 2020. I ask for a refund since it said that my account was already cancelled and they offered to give me more classes. With the covid right now, many of us are trying to save money. That is why I cancelled it, because I can not longer pay for it. I do not want any more courses, I just want my money back because I need it.

Falsely advertised free trial, charged full price, refuse to give refund.
Shaw academy was advertising a 14 day "free trial" for one of their courses. I signed up for the trial and instead was immediately charged full price for the course. I spent weeks corresponding by email trying to get my money back. I was told it was not possible and that I had agreed to purchase the course and begin a subscription (which I did not). I also did not even have access to what I "paid" for and would have had to keep buying additional add-ons to see the course material. Eventually, I was able to cancel the "subscription" I had apparently signed up for and the representative told me my refund will be processed. However, I have not seen a penny of my refund or received a response from their team, despite continuing to email frequently. Upon reading more reviews now, I see that this company is complete scam; and they are preying on people looking to learn new skills while stuck at home during Covid-19, which is unethical.

I was unable to login to cancel in the required time, only after contacting was I "able" to login in and cancel. Still charged. Very shady company.
I signed up for a "free" 4-week graphic design course. After realizing I wouldn't use it I tried to login and cancel but was unsuccessful after trying dozens of times. I assumed I hadn't completed signing up since I couldn't login. I was then charged $60 weeks later. After contacting them about login issues and being unable to cancel on time, I was then miraculously able to login in after sending them possible emails my account may be under. They informed me they WILL NOT refund me but instead, have "given" me more courses that I will not use. This type of shady swindling and wordplay has been seen in numerous complaints about this company to the Revdex.com and is shameful.

My request for my subscription to be cancelled was not fulfilled.
3/26/20 I signed up for a free 4 week trial of a sports nutrition class through Shaw Academy. I received a text instructing me to download the app. When I tried to log on it did not recognize either of the 2 emails I have and was prompting me to sign up again. I contacted customer service through their website on 3/28/20. They responded same day saying they were unable to locate my account with the emails provided and requested my full name and phone number. I responded with the requested info that day. When I hadn't gotten a response, I emailed them again on 4/5/20 and requested that, since I was unable to log in to cancel my trial, they cancel my subscription. I didn't get a response to that email either. I looked for a phone number on their website and online and could not locate one. My credit card has now has a pending charge for $69.99 from Shaw Academy.

Today is the last day of my 4 week free trial yet I have been charge £49.99 for premium membership which is an unauthorised billing. A refund required
Today is the last day of my 4 week free trial yet I have been charge £49.99 for premium membership which is an unauthorised billing. A refund

Issues with customer service and getting a refund
I signed up for a 4 week free trial. At the start of the end of the 4th week I purchased the additional 12 weeks to finish the course. I was then forced to start over at the first week. When I asked to cancel and get a refund they agreed to cancel but will not give me my money back despite not starting the rest of the course. They instead offered me a free lifetime plan which I do not want. I just want my 99.95 back. They also never provided me with a receipt and initially claimed 2 times to not know who I was.

unauthorized billing for a subscription I haven't done !
I was enrolled for a 10 CAD course few months ago for Cognitive behavior, and I gave my credit card information, since then I noticed that I have been billed on several occasions in different amounts for a claimed subscriptions that I never did, it shows on my card, a subscription number XXXXXXXXXX DE

I can send you all the amounts I was billed for in the past months,
the card is under my name

I was charged despite cancelling before the free trial ended.
I signed up for a 30 free trial for a graphic design course at Shaw Academy. After not being satisfied with the course, I deactivated my account after three days. Despite deactivation, I was still charged $39.95 to my account.

I was charged for a service I cancelled & didn't use and Shaw refuses to refund me. It also seems online that I'm not the first.
I signed up for a Social Media course online via facebook with a 1 month free trial
I signed up Mid March and I had until April 14th to cancel

After attending the 1st 15 minutes of the 1st course I realized it's not for me and I sent an email in to cancel. I also went online to try to cancel in my profile and they make it impossible

I kept getting reminders in my email after that that I had "missed another online course" to which I replied and reminded them that I communicated with them to cancel.

on April 14th I was charged 69.99 on my credit card.

I've since then communicated with them over 5 times and explained to them that I made several attempts to cancel this MID MARCH. There is no phone number to call. When I try to make a comment on a post on their social media, it gets deleted.

My credit card company is going to refund the charge but really I'm more concerned about the fact that this company doesn't seem to have anyone that you can talk to and from what I've seen on social media, a lot of people are in my same boat.

Thank you for your time.

I've started a free trial a few weeks ago and my card got charged automatically without any notification after the trial expired.
The customer service representative that contacted me about my refund is Allen - no last name I can find.

I got charged on 4/20/2020 via my PayPal account.
Payment amount: $69.99
Paypal account is under my email address: ***@tokibox.co

Billed by Shaw Academy but never completed registration
Saw an online ad from the Shaw Academy and their offering of a free course. I completed the first two steps of application (information and billing) but did not complete my application. I was even refunded the $1 (not sure why this was even billed when they say it's free). One month later to the day, I was billed for a monthly membership. I cancelled my membership on that date (please note - if you're trying to cancel your membership, the process is long and arduous, which includes filling out online forms, then spending about 10mins on the phone to 'complete' the cancellation).

In the end, I cancelled on the 1month mark, even though I never actually completed the registration, and was still billed. I expect a refund.