Shaw Academy

So far working with Shaw Academy I've made two purchases and have not received anything after I paid for them. (My lifetime membership & My Diploma)
Shaw Academy advertises saves on memberships and other stuff very often. Shaw Academy advertised two things that caught my action that I really wanted, those things being a one time purchase of a Lifetime Membership that grants you access to all courses & modules completely that was being sold for around $49.99 - $59.99 as well as an EQF Level 5 Diploma (Equivalent of Associates Degree) being sold for $49.99.

Both were purchased yet I have received nothing. I tried contacting through Email many times and I have yet to receive any calls or replies back with this being almost a month old situation.

They said that they were going to charge me for the free trial even though I had cancelled my account prior to the end of the free trial.
I signed up to try a free trial. They had said that you could try it and cancel it if you didn't like it. The classes weren't good at all, and did not meet my expectations. I did not complete any of the courses, I just used it as a trial to try it out and when I realized how awful they were, I didn't use it anymore. So I followed their offering and cancelled within the term. However, they were dishonest and are charging me anyways.They said that they were going to charge me for the free trial even though I had cancelled my account prior to the end of the free trial. Their terms said I had to cancel prior to the charge date (April 20), which I did. I cancelled on April 16 (through an online cancellation page), and they required that I call (X-XXX-XXX-XXXX) to cancel - I did that on April 17. I also have the screenshot showing the online cancellation.

Hi All,

Shaw Academy has charged me with unauthorized fee and refused to refund my money back and I will not use or recommend this service to anyone.
About a month ago Shaw academy has an offer with T-Mobile Tuesday concerning getting one course for free and I choose to take a diploma of Financial Trading and Investment, so when I redirected to the site and I was asked to give my Bank account details I didn't hesitate, but unfortunately I was so busy to use the service,
On Apr 22th I surprised that I got charged with 69.99 USD as a renewal fees, when I contact them they notified that it wasn't free for the renewal and this is not came with T-Mobile Tuesday offer, I asked them to refund the money back into my account and it was declined, So I think this no acceptable action and this far from customer retention so I wont use this service again also I wont recommend to any one use the service as the reply wasn't professional and make me feel upset.

I signed up for a 4-week Free Trial, canceled within the 4-week period but am still being charged for a service I've never used.
On March 20 I signed up for Shaw Academy through a Sponsored Post on Facebook. During the process of signing up I had to enter my debit/credit card information. The text read that if I cancelled within the 4-week trial period I would not be charged. On April 3 I sent an email to ***@shawacademy.com requesting cancellation of my membership. I received an email back confirming the cancellation. On April 20 a charge from SHAW A SHAW AC for $69.99 appeared under my Pending transactions. I called my bank and asked for more information which they advised the transaction was for Shaw Academy. I immediately sent an email back to Billing asking why my bank account was charged when I canceled within the free trail period. I was advised to go over Section 4 & 5 of the company's Terms and Conditions. I did so and no where does it say that I should still be charged. Marcas sent me an email advising they wouldn't refund the $69.99 but is willing to give an alleged $898 in 'free' services. So the company illegally charged my debit card after I cancelled within the free trial period. I've contacted my bank to dispute the charges & if need be a lawyer.

Shaw academy charged my credit card despite of me sending them an email to not charge and cancel my subscription. They are not refunding my money
Despite of me sending Shaw academy an email stating not to charge ny credit card ending *** They went ahead and charged my card and are now denying me the refund. I dont want to pay them $70.

In these hard covid times, companies like Shaw are only interested in making money and not people values. Very disappointed.

They charged me after I canceled my subscription to their service
I signed up for a free trial to Shaw Academy. A week before the free trial was scheduled to expire, I went to their page to cancel. They made me click through several screens, then told me I had to call a number to cancel. I called the number. They made me listen to a long appeal and I had to say several times I wanted to cancel. (it was a recording, I had to listen and keep hitting 1 to say I still wanted to cancel. it took several minutes of listening to various sales pitches before they told me I had cancelled and would not be charged. A week later,they charged my paypal account, despite my cancellation being verified over the phone.

"Free" four weeks came with a promo. I signed up for it. But got fired from my job amid Corona and didnt take the class. It renewed. They refuse
I had an offer from Tmobile for a free four week service. I applied for a course, but never logged in for any classes. Due to the Corona Virus situation, I got laid off and have been unemployed. Taking their courses was out of my mind due to focusing on my family's well being. I had internet limitations due to the crisis and anything that had to do with their courses was not anywhere in my radar until I saw that they had charged me. I looked for a way to contact them to ask for a refund and they do not have a direct number. They handle everything through email. I explained on an email the situation and asked for a refund. They responded with their policy and they are happy to have me enrolled on another 4 weeks for their courses. For a company who is attempting to teach classes, they lack the human side by having no options to talk to them and ignore the fact that the crisis has put some of us in a bad situation. We will not be happy to be taking a course from them, specially if we know that they don't really care about their "students " personal situations and their email response shows that lack of sensitivity.

Unauthorized charge on my credit card as trial was cancelled before the 30 day period. Reached out via email and refusal to refund 69.99.
I signed up for Shaw academy 30 day trial on March 23rd. I havent been active on their platform since that initial date. I cancelled through their convoluted automated system and received email confirmation on April 20th. In the ad and email correspondence states to cancel within 30 days and no charge. Also get a reminder email 3 days before renewal. None of which ShawAcademy is upholding. No resolve through email so far with ticket #XXXXXXX as there is a charge made before trial ended. They offered 6 month free worth 399$ which I declined and demanded refund. It has been 3 days no response.

Per their terms they charge after the trial period of 28 days. I cancelled on the 28th day but they had already charged me $69.99.
As stated above I cancelled before the trial period officially ended yet they still charged me. When I emailed them they said my trial was up and I went past 28 days. I signed up march 24th and cancelled April 21st which is 18 days exactly not past 28 days as they state. Therefore they prematurely charged me and I request a refund

I subscribed for a trial course and had to fill in my card details as a condition to register, I canceled subsequently but was debited after a month
I enrolled for a free trial course on Shaw academy online through their website on the 17th March, 2020. In order to enroll, I was asked to provide my debit card details and allow for debit o a small amount inorder to validate my card details. This was done and less than 2 dollars was deducted. It was stated that after the trial, I would be registered for a monthly fee at $69.99 but would be informed a day before this is debited. After looking through the courses offered further, it thereafter decided to cancel my subscription the same day. I did this on their website, no email was sent to acknowledged although the website indicated so. I did not suspect anything untoward because no email was also sent when I registered.
However, on the 16th April, 2020, I found that $69.99 had be deducted from my account by shaw Academy, this was without any prior notice. I made a complaint to Shaw academy customer care on 17th April, 2020 but was told they could not recognize my email on their system and I should provide details of my full name, phone number and lasr 4 digits of the card, which I provided to them. They thereafter got back that they have seen the transactions and would not be refunding me since I subscribed for the course. When I explained that I cancelled immediately and the fact they could not see my email in their systems was a further testimony to that fact they only retained my card details and I am not interested in the one month renewal or the courses offered. I was told they would not be refunding but would offer me a 6 months free and later 1 year free access to their courses. I declined these offers because I was no longer interested and that's why I cancelled my subscriptions in the first place. They said they will not refund my money. I see this as unfair and given that I was not informed as they promised to nor was my details cleared from their system when I cancelled and I should not be paying from their negligence. I am therefore bringing up his complain so they are compelled to refund my money.
Thank you

rampant in their use of predatory business practices. One touch purchases on iOS and un-negotiable cancelation policies lead to erroneous purchases
First, their practice of one touch purchase leads all iOS users on touchscreen devices to accidentally purchasing one of the numerous pop-up buys that you have to navigate every time you open the app. It may be easier to avoid on a desk top but when your entire screen is touch sensitive the accidental $40 purchases is inevitable and that is no accident. The customer service is laughable and designed to keep you "on the hook" with late response time until it is impossible to cancel your subscription before you are charged. They offer you conciliatory benefits rather than a refund, but in order to receive said benefits you have to wait for someone to apply them to your account and by that time your "free trial" has ended. Even if you sent an email to customer support requesting a phone number and intent to cancel, you are met with more nonsense offers to continue service that are obviously sent from an outsourced script. When you do call to cancel hours before your "free trial" expires, you have to call a number that operates on regular M-F business hours. If you call on a Sunday, which I did, you are out of luck. This place is designed to pray on people. The product is unsatisfactory to begin with and the business model is obviously built on squeezing every cent out of their customers. I wish I would have come to this site first and seen all the complaints against their company. I feel stupid and taken advantage of. Beware.

I signed up for a free trial with Shaw Academy. I cancelled it on day number 1, my new lesson in life is to screen shot everything - as I had a confirmation screen that appeared it was cancelled as it said I think something about a couple days left. 2 months later I found out that they charged my paypal 69.99 USD for a service I had never used during the free trial, let alone ever even continued to a paid subscription.

I called and messaged customer service and it seems they are programmed to deny all refunds no matter the case. I have emailed their "Chief People Person" and several executives. By the way their customer services act - I doubt I will get a response let alone a refund.

I started a dispute on paypal but because after cancellation they did not send an email that I cancelled my trial/subscription I cannot prove. The only way to prove is their internal systems and they can see I used it for 0 hours. Why would someone pay 69.99 and use it 0 hours. In a restaurant if a waitress sees you barely touched your food she/he will most likely ask you what was wrong and take it off the bill. This is how 1000's of top companies work.SHAW ACADEMY is not one of these but seem to be greedy and deveptive and unwilling to co-operate.

They even use other bug companies to compare but Netflix and Spotify when they bill your first month and contact their cancellation department will refund you the full 100%

" 4-week free trial on 15 Feb 2020 after which payment would be made. All aspects of this were made clear at registration, within your member's area and via communications. Since you did not cancel during your trial period, payment was processed as per the terms and conditions associated with your membership. Click Here to review the same in particular section 4 and 5.

Our free trial model allows us to bring down the cost of education globally and reach large numbers of students all over the world who want, need and deserve to learn new skills. This free trial model is similar to what the likes of Netflix, Spotify and all other subscription providers offer.

In terms of processing a refund, unfortunately, this is not something we can do as the free trial was made available to you as per the terms and conditions you agreed to upon registration and the revenue has been recognized as per our revenue recognition policies."

I was offered a free online course but was billed multiple times for unspecified products that I didn't order
04/21/2020

I'm on 4 weeks free trial then received a call from Shaw Academy and told him that I want to cancel but $99 was charged.
I am on 4-weeks free trial and my last day of the trial is this Thursday, 4/23. I received a call from Shaw Academy yesterday 4/20, but I could not understand what the person was saying because of his accent. But I told him that I want to cancel. I checked my bank statement and $99 was charged and withdrew yesterday, 4/20. He ignored my request and charged. I would like a refund.

I have been wrongly charged for an item I do not want And will not use. I want a full refund.
Hi, I am using shaw academy for education purposes. On their website a banner flashed up at the top saying "you have qualified to receive an e-certificate....get here" (there was nothing showing any price) Once I clicked the button (assuming it was a free certificate that I had earned) there was a loading screen and it then said I had purchased the certificate. I immediately checked PayPal and it was right, they had taken money (£39.95).
I couldn't believe there was no pre warning of this and it all happened with one click, not even any confirmation page, I didn't even know how much was charged until I looked at my PayPal account.
They have since informed me that they will not refund me because the certificate is activated on my account, but I would not recieve this certificate until the end of the module is completed, therefore I haven't received anything yet and they should be able to easily refund me and cancel the certificate. I do not want this certificate nor do I want any of the credits they have offered to me. With everything going on in the world with covid-19 I am out of a job with very little money therefore that £39.95 was meant for food and essentials which I can now not purchase and I am struggling. I need a full refund as I am desperate for that money and I didn't even know I was buying anything at the time. I do not want this e-certificate nor have I received it.
Please get back to me as soon as possible as I am very distressed with the current situations and this on top!
Many thanks

I cannot cancel my Shaw Academy free trial and membership!
Hi,

I signed up for a Social Media course at Shaw Academy - it was a free trial of 4 weeks which is currently ongoing and had started yesterday.

A day before my first lesson (i.e. the beginning of the free trial), however, I decided that I did not want to do the course so I proceeded to cancel my free trial and membership with Shaw Academy. Although, at the final step - after clicking multiple times that I do, indeed want to cancel my free trial and membership - I had to call a number that they provided me with and reference the reference number that was given to me as well to complete the free trial and membership cancellation.

I called but the call never went through - it just said that the call had failed. I initially thought that this could have been due to me calling after business hours. So, I waited until the next day to call again and, this time, during business hours. However, the outcome was the same - "call failed".

I am 23 days away from being billed and I do not want to be billed. This was supposed to be a free trial that could be canceled at any time before the next billing date (i.e. when the free trial ends) but, apparently, it looks like I've been trapped in a corner.

I have contacted their support - ***@shawacademy.zendesk.com - multiple times and have made numerous tickets but no member of staff has reached out to me with regards to my issue that needs swift resolving. Help!

I repeat, I do not want to be billed. This was supposed to be a free trial! Please see that this issue is resolved as soon as possible - that'd be much appreciated!

Thank you.

This school is a scam, they steal their own students. When I logged in one day, I had a message saying "thanks for purchasing the toolkit" while I hadn't purchased anything, and the money was taken from my account. I requested a refund but they replied they "can't" and offered more services to compensate, as if it would make up for the money stolen. If you sign up for a FREE course you expect it to be FREE. What a shame for an educational institution, no respect and no morality.

I subscribed to a free trial period in Shaw Academy, but wanted to cancel it. They didn´t allow me to cancel and charged me the next month.
I wanted to cancel my free trial so I notice that there was not an option to cancel on the student profile. After this I sent an email(23/3/20) asking them to cancel and was told that I wasn´t paying for anything because my subscription wasn´t complete. A few weeks later they billed me in value of 49,99 for the next month. I sent an email (19/4/20) again but they told me that I had completed my subscripiton with a debit card and they told me that I didn´t cancel my free trial in time, which I clearly tried to do. Instead of solving my problem and processing my refund, they offered me others things and went arround the problem.

Shaw offers a 4 week free class. On the last day of my cancellation, I go to cancel and see the charged me $69.99 on the same day without confirming.
I purchased a 4 week class on 3/23/20. Today, 4/20/20 is the last day of the 4 weeks. I go to cancel and my they have already charged my card $69.99 for the next month.
They have not responded to ONE inquiry of mine the last 4 weeks and I am terrified they will not issue a refund.
I am not employed and wanted to try out this academy. Seeing the other complaints is making me regret my choice. I truly hope I get my refund otherwise I will have to file more complaints and possibly legal action.

Before the end of the free trial, I cancelled my subscription. They charged me even if I cancelled correctly
The 9th of March 2020, I started the free trial of the photography class.
The 3rd of April 2020, I cancelled my subscription and I received an email that notified that my membership was cancelled.
The 6th of April 2020, thy charged me 69,99$ CAD, so I sent them an email regarding this issue. I received an automatic email saying that they would not refund me because I cancelled my membership too late.
Here is a copy of their conditions regarding free trial:
"Your Shaw Academy membership may start with a free trial. The free trial period of your membership lasts for 28 days, unless otherwise specified, from the start of the lesson you are enrolled in, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service. You will be notified during sign-up whether you are eligible for a free trial.

We will bill any Payment Method provided by You for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the monthly membership end date of your free trial period, visit our website, log into your student account and we will tell you how long you have left in your My Courses page."
I cancelled my membership before the 28th day of my free trial and I have an email to prove it !

Since the 8th of April, I have sent about 10 emails and I always get the automatic answer from them.