Shaw Academy

Unable to remove credit card from account to prevent charges
Attempting to cancel Shaw Academy "free trial". The website leaves a number to call & confirm, which is an automated line that says your account is cancelled, without ever taking your account information. Account is still showing as active.

The company promises to send an email when you trial is almost completed. Their system did not and I got charged.
When signing up for their platform, it is indicated that this is a free trial and you will receive an email a few days before your trial is ending so you can decide if you want to proceed. Their system never sent me an email, I got charged. I went in to try to cancel the day after I was charged, their system would not do it online, made me call a annoying IVR and listen to a computer try to "convince" me not to cancel for 10 minutes straight. I have attempted to get a refund from their customer service and they are refusing, still trying to get me to stay with their platform.

I was charged twice without my authorization by Shaw Academy, for a total of $129.98. I requested a refund but they have refused.
I noticed a charge on my account on April 17th from Shaw Academy that I did not authorize for $69.99 made on April 4th. I requested a refund because I had not signed up for any courses and my account wasn't even active. They have me a reference #XXXXXXX for that request. They replied that they would not be giving me a refund because their policy was made available to me, except I did not sign up for their services. They also said that they would cancel my account for me but when I went to the website to verify the situation on 4/19, my account was listed as Active and at that point I saw another charge made on March 4 for $59.99. Again, I was not made aware of this and I did not authorize this. I have since sent another email today requesting a refund of both payments with reference #XXXXXXX. I am waiting for their reply to this now urgent and pressing matters since that is money that I needed to survive the stay at home orders currently in effect for my state. All correspondence was signed with "Shaw Academy Team" , no specific persons name was given.

I registered for free course, clicked on it to look at the info and they charged me 45$? Nowhere did they asked me to confirm this charge!
They don't show you what payement you are using on there site and they charge you things without letting you confirm or accept anything?! They have access to my paypal and charged me 45$ for a toolbox after I clicked on the link to have info on what it is! I don't even use this, was just curious on what course I could take since I have a lot of free time theses days. Shaw Academy steal from customers by hiding payement confirmations and saying they do not offer refunds! They can clearly see that I never use their site or course program but only offered to delete my account but not give back the money they wrongfully charged on my paypal account! I am really disappointed about the customer service and everything! Futur customers beware, I will never recommend them to nobody!

Incorrectly billed for 2 months now of premium subscription despite lifetime membership since March 11. Emailed them dozens of times since, no reply.
I had signed up for a free-trial with Shaw Academy that was stated to end on March 14, 2020. On March 11, 2020 I had upgraded my student account to lifetime membership. Both their website and app correctly reflected my upgraded lifetime membership status as of March 11, 2020 for numerous consecutive days. That should have been the end of the monthly tuition charges from them.

But on March 20, I found out from my bank that I had been erroneously charged another month of premium membership of 59.99 USD on March 15. When I signed into my school account to screenshot proof of the error to their billing department for some issue on their part, my account was no longer showing as a lifetime member but as a premium monthly membership. I went back to my old email confirmation of lifetime membership and clicked the link again to see what had happened, and it again updated my account to the correct lifetime member. I emailed their billing department about this issue, and the billing mistake they'd made, and requested a refund on March 20. I have emailed them repeatedly since without getting a single response from them beyond telling me they were having an issue finding my account and repeatedly asking for the same information before they could help me. I have replied to all information request and have not gotten anywhere. I have opened multiple emailed requests for help, and have been asked multiple times to rate how their customer service was in resolving my issue. I have replied to these that in fact, my issue was not addressed nor resolved in the slightest and I am still waiting to speak to a single person from their entire company.

Moreover, I found out today that not only are they not going to address the erroneous March charge, but have continued to erroneously charge me a second time, at an even higher premium rate than the month prior, 69.99USD on April 16. Again, I logged back into the account I wasn't even using anymore that many times now I had checked and rechecked to ensure it reflected my lifetime membership, was yet again incorrectly showing I was on a premium monthly trial again.

I have received numerous incorrect charges from Shaw in the past. Specifically issues with their email promotions saying one price but my bank statements showing more. I have an email correspondence from March 4 - 10 with Shaw support asking for clarification on the amount I was charged for my hard copy diploma that 6 weeks now I still have not received. I asked him why the email promo I was sent stated they were holding a promotional offer on hard copy diplomas at the lower price of 19.99USD. When I checked my bank it showed that the amount for the diploma that was pending was actually 49.99USD and not the 19.99USD that I was quoted. When I checked my bank again after the transaction had been finalized, the actual end amount I was charged for the diploma was in total 57.07USD. When I emailed Shaw regarding the 37.08 USD difference from what they had advertised to me directly, I was simply told that diplomas cost 49.99 and that the difference was likely international bank charges. No response at all about their own marketing email falsely giving me an incorrect price but charging another much higher price. That is false advertising.

Shaw has exhibited completely untrustworthy business practices in the way they bombard me with inaccurate marketing spam, charge higher prices than their promos state, increase prices without notice, their system is faulty in repeatedly switching my lifetime subscription back to premium monthly without notice, and their complete absence of customer support in stonewalling all my emails for assistance with the matter, and not having a phone number I can call to speak with any representative at all from their company in over 2 months now that I have been seeking to peacefully resolve this issue.

Refussal to refund money after a free trial. After I was told I would be given a heads up.
I tried to cancel my trial. While trying to cancel, the site let me know that they would send an email prior to the trial ending. Therefore I should explore the site more and perhaps find what I am searching for.
This sounded ok. In my exploration of their site, I found that their products would not fit my needs. I set a reminder about the trial and watched my email. When it was up, I went to cancel, but found I had already been charged. They never sent that elusive email reminder they promised either. When I promptly asked for a refund, I was smuggly denied bc I had "signed" and acknowledgement. Yes I agree that is so, but it was under false pretenses.
This company is shady. They need to be stopped from defrauding people. I can't be the only one

An unauthorized transaction was processed by shaw academy AFTER I emailed them on time to cancel my "subscription." They still charged me anyway
Their only form of communication is through email. I sent this email out before my deadline was due from the free subscription. One of their team members responded saying I had nothing to worry about and I had nothing further to do since my subscription was no longer valid. Also, he said I would not be charged. I was. I have the emails to show proof. They are not responding other than with automated messages now.

Call to cancel membership before end of trial failed. Require refund for the entirely unused membership that I was charged for.
I started a 30-day free trial that must be canceled by April 13th, 2020 or my card would be billed. The only method of canceling a subscription, according to the ShawAcademy website, is by call during particular times on weekdays. No alternative way of canceling was provided by ShawAcademy, and they explicitly REQUIRED a call.

I proceeded to call Monday, April 9th, before the date of my credit card charge. However, the call was not picked up. With their call center not contactable during the times of stated availability, and no alternative form of contact provided, ShawAcademy effectively made it impossible to cancel my subscription.

I have not accessed ShawAcademy course content since the end of my trial, which should be visible by my account activity history.

I emailed ShawAcademy for support on the 16th.

Will not process refund even though services not used

I signed up for a free course at the beginning of the corona virus outbreak in March. I signed up as a consumer with a new life goal to try and change my career and improve myself. It would not let me sign up without entering payment details and that should have been a red flag.
Soon after I signed up, I became very unwell, and I was unable to take any of the classes I had signed up to do and had initially been so keen for. Obviously because of the current way of the world, my health, finances and family came first and I was too unwell to cancel my subscription in time. I explained in an email that I had been unwell, and I also expressed that the payment taken would be my grocery bill for myself and child for the week. I was refused a refund and even refused anymore than a stock email reply.
For a company that claims so emphatically to want to help people better themselves to knowingly force a family into poverty over its absolute refusal to budge from terms and conditions that were written for what is now an entirely different climate is outrageous. Your company lacks compassion *** any moral compass. Given the exceptional circumstances surely a refund can be granted. I appreciate being given offers of extra learning, but that doesn't provide food and nappies next week. Absolutely shocking customer care or compassion, avoid at all costs.

Shaw Academy charged me for a "Toolkit" that I did not buy and then removed the class from my account so I couldn't take the class it was for.
Shaw Academy charged me for a "toolkit" for a class that I did not buy. That class was a beauty class that they then removed from my account so I could not even finish taking the classes for it. When I contacted them (on 4/16/20) about it they did not put the class back on my account they simply responded with a form letter saying that COVID-19 was causing issues with their service. I still do not have access to the class but I have a "Toolkit" for it they they charged me $39.95 on 4/16/20 for, the day the class was removed from my account. When I sent them a message about the charge (also on 4/16/20) they responded the next day saying "Once the Toolkit is activated in your account it is made available to you and we have transferred the content to you hence it cannot be disabled as it was provided therefore, we cannot refund." I did not purchase the toolkit, I did not authorize them to charge my credit card for it so I deserve to get a refund. The "Toolkit" is useless to me if I can't take the class as it is for the class and I did not purchase it. It seems wrong that they can charge you for something then remove the class it is for from your account and do nothing to resolve the issue.

Did not get a refund.
I have just gotten the free one-month trail. However, I was just charged saying I purchased "the toolkit" which I have NEVER purchased. I have contacted them, but haven't heard back. I would like them to refund me for that purchase, for I was wrongly billed. This is absolutely ridiculous. Below I attached my billing receipt, for something I never purchased.

Shaw Academy charged wrongly my account and replied they won't return money.
Throught Facebook they offered one month free subscription, bit with in one week they charged my account. I sent a email to support . They replied they won't return money.

They charged my account even though I went through the long process of canceling which was also very ridiculous.
I didn't have time to do the classes and was under a trial. I tried to log in to cancel and I had to call. They too me
Through a ridiculously long menu asking if I was sure I wanted to throw my future away only to make me email. I emailed to cancel and they still took money out of my account. Now that I'm asking for a refund, they will not respond

Shaw Academy refused to give me refund, and false advertising.
I saw an ad for a FREE program with Shaw Academy on Instagram. Out of curiosity, I clicked on link. It took me to another page where I confirmed that I was interested in the free program. It then lastly took me to a subscription confirmation, which I was confused about, as it was a free program, but clicked on it with hesitation, as it would not let me progress without doing so. I had registered with this company in the past, and they had my credit card information on file. There was nothing stated that I would be charged 60 DOLLARS on that day, as it was advertised as a free program. When the charge appeared on my credit card on that day, I emailed them immediately asking for clarification, and explaining to them that I had just signed up for a free program, so why would there be a charge? They said they would not be able to issue me a refund because the subscription information is clearly stated on the website, but there was no information that stated I would be charged, if there was, I wouldn't have signed up! This company is very deceptive and I believe this is a scam, this has been an extremely stressful experience for me. I even explained that due to Covid-19, I don't have extra money to spend and that I only clicked because it said it was FREE!

They charged my account $59.99 & still show my account active even though I canceled 2 days before my free trial ended.
The only way to access the courses is to register a cardnumber, however they were clear from the start that billing would not be made if the student canceled before their free trial ended. I didn't even use the trial and canceled 2 days before my trial was set to end. However, my profile still shows active and they charged me $59.99 through my PayPal. I have reported it to PayPal. This has caused my account to overdraft, now I will have fees on top of what they charged me. I have no interest in their product and I want an immediate refund. I tried to cancel AGAIN and now I am being directed to call 1-732-702-3123 and give them a code to complete cancellation. This is asinine. I attempted to call the number immediately but they are "closed".

Representative emailed and said he cancelled my membership but I was still charged after the cancellation.
I reached out on March 19,2020 to customer service to get a refund after not being able to cancel the free trial through the provided app. I received an email from a rep named Marcas on March 20,2020 stating they could not issue a refund but that they confirmed that had cancelled the subscription and offered 6 months of access free of charge. On Friday April 17,2020 I was charged the monthly membership payment after being told in writing that the membership was cancelled. Once again I emailed the company. They sent back a generic email stating the could not give a refund because of the clearly stated policy. This is fraud as I have in writing that they charged me after one of their reps "cancelled" my membership. I intend on seeking legal action if this is not rectified.

An unauthorized charge was made and customer service hasn't been responsive in reversing the charge.
On April 13, 2020 I was charged $39.95 by Shaw Academy for a module toolkit. I was surprised by the charge as I hadn't put in a purchase for the toolkit. I reached out to customer support via email as they don't have a phone number on their website for support and didn't hear anything back. I was emailed billing for help and was given the following case number, #XXXXXXX. I'm waiting to hear back as they said it'll take 48 hours. I'm filing this complaint because if their track record follows, I may not get a response. I want my $39.95 to be reimbursed along with the $99.95 for the 3 month subscription as I believe that this organization is scamming people who are just trying to learn and gain new skills.

I signed up for a free trial of Shaw Academy's classes. Despite being told if I cancel within 30 days, I was charged anyways and would like a refund.
I signed up for a free trial of Shaw Academy in March 19 2020. I attempted to cancel on April 15 2020 and after repeated attempts online to up-sell me I was told I had to call a number to cancel but it was out of the time range that the website listed the number was running, despite the fact that it is an automated number. I called today April 17 2020 which is the last day of my free trial and cancelled my account, but I was charged $69.99 CAD anyways. I sent a complaint email and was given a form email, ticket #XXXXXXX and told not to email again. I have not found a better way to contact a real person to ask for a refund. I never took any classes and cancelled my account within the correct time frame.

Signed up for free trial, I followed the cancellation instructions online then telephone, I was told it was done. They charged me and refuse to refund
I signed up for a free trial with Shaw Academy, entered payment details in case I wanted to continue paying a monthly fee for education after the free trial. I didn't like the classes or the setup so I cancelled my subscription on March 26th, following the online guide and then calling the number provided, the cancellation system was automated so I couldn't speak to a person but the recorded message said my subscription was cancelled.

On April 9th my credit card was charged, I immediately noticed because it put me over my credit limit. The same day I reached out to Shaw by responding to an email, I recieved no reply. I then contacted customer service on April 12 to explain the situation.

They have refused to refund the charges, stating that I was out with the terms and conditions. However I have asked them to show me where it says that it says they can take money from me after I cancel within the time frame but so far they haven't managed that.

I have provided evidence of my attempts to cancel in the form of screen shots of my call log to the provided number and my response to their email but they have disregarded this information.

They have offered me a year of learning by way of compensation but that is useless to me because their classroom was virtually unusable and their unauthorized $70 charge will most likely cost me extra with bank charges.

That's my side of things and as balanced as I can be.

Free trial first class I press the screem without notice in the background I was buying a toolkit .I cancel the trial look for refund they refuse.
T mobile offer me a 3 monts free trial march 31/2020 .I have to give my credit card to open the class.while I was taking my first class I didnt notice that they have like a background page behing the one I was looking. I try to exit the class and at message appear thankyou for buying the toolkit. I call them nobody answer , send several email and just now I get an answer they can refund my money but offer me diplomas and more kit for this payment . I talk them that I cancel the subscripcion so I dont need notting from them but they refuse to refun$34.95 .I star a charge complain in my creditcard and maybe I have to cancel it.Please type your reply above this line -##
This ticket (#XXXXXXX) has been updated.

If your request is not fully resolved, please reply to this email.

Marcas (Shaw Academy)

Apr 16, 08:15 IST

Hi ***,

Thank you for reaching out again.

I have reviewed your email and this matter further however unfortunately there is no way at all a refund can be processed for you. Unfortunately, the issue remains that the terms and conditions were made readily available, you have clicked on the "Buy Now/One-click Purchase" button to make the payment and the making available of our terms and conditions furthermore we made available the content for which the payment was made. We cannot offer a refund in these circumstances.

I want to help you. During our last exchange I had offered you with 3 module toolkits and 1 hard copy diploma worth $199 an awful lot of money free of charge as I just want to help.

I have tried to come up with something further and the very best I can possibly do is to increase that to All courses Toolkit plus 2 Hard Copy Diplomas worth $599.

This is very much an exception as I have listened to everything you said, and I am doing everything to improve your satisfaction and help you to achieve your goals.

Your Friendly Neighbourhood Shaw Academy Team

Kind Regards,
Marcas
Web: www.shawacademy.com
Delivering great education, accessibly and affordably, to everyone

***

Apr 15, 21:07 IST

I cancel my course so I dont need any kit . He offer was in the background of my screem and was select by itself and charge without my autorizacion so please refund my money .

Obtener Outlook para Android

________________________________
From: Marcas (Shaw Academy)
Sent: Wednesday, April 15, 2020 5:58:24 AM
To: ***
Subject: Shaw Academy Re: Fwd: Unathorize charge

Marcas (Shaw Academy)

Apr 15, 10:58 IST

Hi ***

Thank you for contacting us.

I see that you have purchased the Toolkit shown in your members area, course page, pop-up banner and email.
Your Toolkit includes Webinar Slides for every lesson, Summary Notes for every lesson and Bonus Videos and has proven to be very popular as supporting materials for your classes and revision notes as well. Students using Toolkit very often have both higher completion rates and grades for their courses.

You can also download these materials and save them on your device for future reference even after your access period expires.

You can access the toolkit resources under the "Resources" tab on

Once the Toolkit is activated in your account it is made available to you and we have transferred the content to you hence it cannot be disabled as it was provided therefore, we cannot refund.

However, we at Shaw Academy do want to ensure you benefit thoroughly from our services. Our mission is higher education at lower cost and my role is to ensure you achieve your learning outcomes, gain the skills you want and need and enjoy the process as well. I have therefore taken the liberty of speaking my manager and we would like to offer you credit to the value of $199 which can be used for 3 remaining module toolkits and 1 hard copy diploma. This is far in excess of what you paid