Shaw Academy

Signed up for free trail. Cancelled and still charged. Was told too bad
I signed up for the free trail and then cancelled because there was never anyone to talk to and the classes are not accessible for the Deaf and HOH. I was still charged and told too bad. I can provide a log of the call

Shaw's communication has been very disappointing. They don't answer their phone and send the same response emails with no help.
I don't recall ever signing up for a free trial for their courses back in mArch. They never sent a confirmation email about it either. I have not even used the site once. When I emailed them about it, they just send back the same prewritten responses. I will not pay $69.99.

I cancelled my subscription with Shaw Academy well before the free trial ended. They still charged my account with the free trial.
I signed up for the free trial at Shaw Academy about a month ago thinking that if I didn't like the service, I could cancel before I was charged. Well that it not the case. I cancelled my free trial before the date that it ended, but I was still charged full price. They took money from me that was not prompted by me. It's ridiculous that they would charge my account before the free trial was over. They also said that I had purchased a certificate which I had not done. I've tried to call and email but have not talked to real person yet to get this situation resolved.

I cancelled my trial and account before the start of my membership and was still charged.
I started a trial period with Shaw Academy and quickly realized I had no time to continue the classes so 2 weeks into the trial I ended my my membership. At the moment it said my membership had been terminated and I did not think anything of it. When I went to check my recent PayPal transactions I realized I had been charged the $59.99 for the Shaw Academy Membership that I had previously cancelled so I went back into the website and cancelled a second time. While I am assuming this is part of some glitch that is not at all my fault, I was still charged for a membership that I have not used nor intend to use. I emailed their customer service and they tried to offer me a 6 month trial, which is very nice of them, but not what I asked for. I think its very unfair I'm being charged for a service I CANCELLED and have no intention of using and hope that someone can offer me some help. After scrolling through the many complaints about this company, I've noticed this is a common issue that has happened to many people. By raising this complaint I am hoping I can receive extra customer service help and the refund I deserve.

Refund
I made an account with a month free trail, which I liked, had no issues, nothing. They offer a toolkit to help with your classes which I did not want/need but they have a button that says "one click purchase", no confirmation or anything. Well I accidentally pressed it and immediately took my money from my account, I've made multiple email
attempts to get in contact but they can't find my information. I have the receipts. I just want the refund for the toolkit, I'll pay the month to month fee cause the classes are actually legit.

I wanted to sign up for their free course. I provided my credit card to access the course. My card was charged and has not been refunded.
On april 17, 2020 shaw academy offered their courses free for the next 4 weeks. I signed up to take a course. I had to provide a credit card to access the course. My card was billed 69.99. I cancelled. G account the same day. I called today at 3pm to cancel. I was told if I want to give up on myself and my dream goals then cancel. I cancelled anyways but they kept my account active after I cancelled it. And no money has been refunded.

Refuses to refund me for a service I did not intend to purchase stating that it's been activated thus I'm using it. Yet I haven't even opened the app.
4/20/20
I signed up for a 4 week free course and during the sign up process a button force popped up on the screen offering a free trial of a "toolkit" when pressed it processed my purchase without even allowing me to review and see it costs anything. When emailed they refused to refund me as it has been "activated" thus I'm able to use it. Although I deleted my subscription and have yet to open the toolkit or the course itself. I've sent multiple emails involving the issue and each is combated with an excuse as to why I can't be refunded for a service I am not using. They went as far to say they gave me "credit" on my course to use more tools on the account I deactivated!

I signed up for a free trial and tried to cancel, but they said I missed the cancellation period and intend to charge me. I didn't miss it.
I signed up for a free 4-week trial through T-Mobile Tuesdays on March 24, 2020. This 4-week trial was meant to end on April 21, 2020 which is exactly 28 days from the day I signed up. I went into my account to cancel on April 20, 2020, but there was no option to cancel my trial. I emailed support who lied and said I missed the cancellation window, but I did not miss it. I have proof of when I registered for a the free 4-week trial and I should not be charged. I attached the photo to this message.

Not issuing my refund or cancelling my non active service
My student number is XXXXX. I thought I clicked on a link today that would allow me to take a free 4-week photography course but somehow as I finished the process of signing up I was charged $69.99 plus $1 three different times. I just signed up today and and I would like to cancel right away as I did not agree to a paid course during the time of sign up.

I emailed them and even opened a case with PayPal. I got an email back from Shaw Academy saying my membership was cancelled but they did not address the refund request in my Email at all. I have since emailed them 3 times. I am worried now as I literally cancelled the membership same day I signed up and have not heard back about refund. What a massive pain this is! Scammers.

Plus my membership status still shows as active?! They better not charge me again!!! Nobody has 70 dollars lying around to continue paying for something you are not using.

Please refund my money as I am not using your service and I cancelled the same moment I signed up considering what I thought I was signing up for was a 4-week free course but instead you proceeded to charge me the full amount the same day I sign up?!?!

Before the end of the free trial, I cancelled my subscription. They charged me even if I cancelled correctly
The 9th of March 2020, I started the free trial of the photography class.
The 3rd of April 2020, I cancelled my subscription and I received an email that notified that my membership was cancelled.
The 6th of April 2020, thy charged me 69,99$ CAD, so I sent them an email regarding this issue. I received an automatic email saying that they would not refund me because I cancelled my membership too late.
Here is a copy of their conditions regarding free trial:
"Your Shaw Academy membership may start with a free trial. The free trial period of your membership lasts for 28 days, unless otherwise specified, from the start of the lesson you are enrolled in, or as otherwise specified during sign-up and is intended to allow new members and certain former members to try the service. You will be notified during sign-up whether you are eligible for a free trial.

We will bill any Payment Method provided by You for your monthly membership fee at the end of the free trial period unless you cancel your membership prior to the end of the free trial period. To view the monthly membership end date of your free trial period, visit our website, log into your student account and we will tell you how long you have left in your My Courses page."
I cancelled my membership before the 28th day of my free trial and I have an email to prove it !

Since the 8th of April, I have sent about 10 emails and I always get the automatic answer from them.

Shaw offers a 4 week free class. On the last day of my cancellation, I go to cancel and see the charged me $69.99 on the same day without confirming.
I purchased a 4 week class on 3/23/20. Today, 4/20/20 is the last day of the 4 weeks. I go to cancel and my they have already charged my card $69.99 for the next month.
They have not responded to ONE inquiry of mine the last 4 weeks and I am terrified they will not issue a refund.
I am not employed and wanted to try out this academy. Seeing the other complaints is making me regret my choice. I truly hope I get my refund otherwise I will have to file more complaints and possibly legal action.

I subscribed to a free trial period in Shaw Academy, but wanted to cancel it. They didn´t allow me to cancel and charged me the next month.
I wanted to cancel my free trial so I notice that there was not an option to cancel on the student profile. After this I sent an email(23/3/20) asking them to cancel and was told that I wasn´t paying for anything because my subscription wasn´t complete. A few weeks later they billed me in value of 49,99 for the next month. I sent an email (19/4/20) again but they told me that I had completed my subscripiton with a debit card and they told me that I didn´t cancel my free trial in time, which I clearly tried to do. Instead of solving my problem and processing my refund, they offered me others things and went arround the problem.

I cannot cancel my Shaw Academy free trial and membership!
Hi,

I signed up for a Social Media course at Shaw Academy - it was a free trial of 4 weeks which is currently ongoing and had started yesterday.

A day before my first lesson (i.e. the beginning of the free trial), however, I decided that I did not want to do the course so I proceeded to cancel my free trial and membership with Shaw Academy. Although, at the final step - after clicking multiple times that I do, indeed want to cancel my free trial and membership - I had to call a number that they provided me with and reference the reference number that was given to me as well to complete the free trial and membership cancellation.

I called but the call never went through - it just said that the call had failed. I initially thought that this could have been due to me calling after business hours. So, I waited until the next day to call again and, this time, during business hours. However, the outcome was the same - "call failed".

I am 23 days away from being billed and I do not want to be billed. This was supposed to be a free trial that could be canceled at any time before the next billing date (i.e. when the free trial ends) but, apparently, it looks like I've been trapped in a corner.

I have contacted their support - ***@shawacademy.zendesk.com - multiple times and have made numerous tickets but no member of staff has reached out to me with regards to my issue that needs swift resolving. Help!

I repeat, I do not want to be billed. This was supposed to be a free trial! Please see that this issue is resolved as soon as possible - that'd be much appreciated!

Thank you.

This school is a scam, they steal their own students. When I logged in one day, I had a message saying "thanks for purchasing the toolkit" while I hadn't purchased anything, and the money was taken from my account. I requested a refund but they replied they "can't" and offered more services to compensate, as if it would make up for the money stolen. If you sign up for a FREE course you expect it to be FREE. What a shame for an educational institution, no respect and no morality.

Unauthorized charge for a course that seemed like a scam, company unwilling to give refund
I signed up for a 4 week free trial with Shaw Academy, and the first class I attended was nothing but a link to buy their toolkit. I tried multiple times to see if I was using the wrong browser but still, just a link to buy a product of their so I decided to leave it be and see if the next class would be the same thing. A day later I checked my bank account and saw there was a $39.95 charge from them that I had not authorized. They had my bank account information and it looked like they were doing micro deposits and withdrawals to validate my account, but $39.95 is not a small amount to withdrawal. I checked my billing statement at Shaw Academy's profile page and it showed that I had been charged for an e-certificate for a course that I did not even start and seemed very sketchy. When I confronted them about this they said that I did indeed authorize this transaction and they were unwilling to give me a refund since it was already in their books. I do not wish to do business with Shaw Academy after this encounter and will only accept a full refund.

Shaw Academy fraudulently charged my PayPal multiple times
I saw that Shaw Academy was offering free classes for 4 weeks, but you had to connect a credit card or your paypal account. After signing up, I was trying to navigate the site, and accidentally clicked on a button to find out about getting the classwork slides. Immediately they charged my Paypal account. There was no conformation, just a one click charge to the account I had linked. When I emailed them to get my money back - they could see that I had not downloaded any information, I hadn't even attended any classes (which they aren't even classes, they are just pre-recorded videos). I asked to cancel my membership right away and emailed them on Mon 3/23/2020 3:42 PM. I filled out the paperwork to cancel online, and it just took me to a screen telling me to give them a call. They responded that they would not give me my money back.

I asked for it back again. And again they refused.

Since they still had not confirmed that I wanted to cancel the membership, I once again emailed them that I wanted to cancel. On 4/10/XXXX X:XX PM I received an email saying that my membership had been cancelled. See Attachment. It read "Your membership with Shaw Academy has now been cancelled. It will be reflected within 24 hours in your account. We are sorry to see you go and we appreciate that in the current climate things can be difficult. We have seen a huge increase in the number of students who want to upskill recently, and we take our responsibility very seriously. As a result, we would like to credit your Shaw Academy account with 2 months free access completely free of charge. So that you can continue to study and achieve your goals despite having cancelled your subscription."

Today 4/20/20 they charged my Paypal the renewal fee and I cannot contact anyone in person to dispute this. I've emailed them. I can't even leave a bad review on their FB because they have reviews disabled. They are obviously all about cheating people out of their money.

I am unable to cancel my free trial.
I signed up for a 4-week free trial with the Shaw Academy for a course in nutrition. After 4 days of the trial I decided I no longer wanted to subscribe and decided to cancel my free trial now so I would not have to think about it closer to the expiry date of my subscription when they might charge my account. Rather than being able to cancel through the website they referred me to a phone number (X XXX XXX XXXX) and asked that I reference my account number (XXXXX) to confirm my cancellation. However the phone number led me to an automated voice machine that simply repeats the same message over and over and does not allow me to cancel. I would like to confirm that my membership is cancelled so that I do not get charged in a month.

They refused to give me a refund, despite the fact that I requested the refund the same day as the charge and have not used ANY of the lessons.
I signed up for a free trial and did not use any of the lessons. On the last day of my trial, they charged me $59.99 and refused to give me a refund. I have not used any of the materials or lessons, which they can see on their end (because I get constant "you've missed your class!" emails). I requested the refund the same day as the charge. The entire site is gimmicky and constantly asking you to buy more and more extras. Judging by the video titles, the class was much too basic for my needs and extending my membership gives me absolutely no benefit. I am extremely unhappy about my experience with Shaw Academy.

Student number: XXXXX

Shaw Academy processed an unauthorized charge on my Paypal and refused to refund the money although I did never purchased nor used their services.
INVOICE
Invoice # XXXXXX
Invoice Date Mar 28, 2020
Invoice Amount $59.99 (USD)
Customer ID
PAID
BILLED TO
***
SUBSCRIPTION
ID ***
Billing Period Mar 28 to Apr 25, 2020

I never authorized this payment to come out of my account. It was charged April 11, 2020.

I want refund of the amount deducted from my account without a prior notice
I had submitted a cancellation request a day before the expiry of my free subscription, but could not confirm it as the line was not available to call. On friday, 17th april 2020, money CAD $ 69.99 was deducted from my account without prior notice. And my bank notified me about the deduction at 5:05pm EDT but your number for canada is available till 5pm EDT only. for the next 2 days, calling service was not available as it was saturday.
So, I request you to please refund the amount as I have cancelled the subscription.