Shaw Academy

Website button makes it look like navigating to a new page, but instead confirmed a purchase; very difficult to cancel
On April 15th I enrolled in Shaw Academy's "free" Social Media Marketing course. Upon first enrolling I was taken to a course website where it was evident I was have to purchase a "toolkit" in order to access most course materials. In following a link to what I thought would have provided more information about the "toolkit," I was immediately charged for purchasing the "toolkit." I contacted customer service via the website and received an email response the next day. The response provided information about how to use the course material and the benefits of having purchased the materials for the "free" course. Additionally, I was offered a $199 credit that would cover the cost of the 3 additional toolkits required for the "free" module I had enrolled in. I was told I would not receive a refund because I had already purchased the material. (It should be noted that I have not opened or otherwise accessed the material at the time of filing this complaint.) I responded, expressing dissatisfaction, and was then offered access to "All courses Toolkit plus 2 hard copy diplomas for free worth $599." The email indicated that I would have access to this offer in my account.

Due to my unsatisfactory interactions with Shaw Academy and after reading other complains posted on the Revdex.com site, I elected to terminate my account. I was taken through many, many webpages to confirm, at least 5 times, that I wanted to deactivate my account. On the last page I was instructed to call +X (XXX) XXX-XXXX and use a provided student code to verify deactivation. Again, I had to navigate through many, many options on the automated phone call to confirm deactivation. The student code was never required.

The call ended with a statement that I would receive email confirmation terminating my account. I have been flooded with emails from Shaw Academy nearly immediately after first providing my email address. I have no received the confirmation email cancelling my account. I have continued to receive promotional emails from Shaw, despite unsubscribing numerous times.

The WORST e-learning experience EVER. I had a free trial, and unsubscribed before my trial ended. It took forever to cancel and they charged me today.
I've subscribed for a free trial, never used any of the services. I've cancelled in advance before my trial ended, but I was charged $70 CAD today. like ***? It took forever to unsubscribe, all their calling and communication methods are really annoying!!!

Shaw Academy refused to issue a refund for an account they had assured me was cancelled and that I would not be billed for.
I signed up for a free trial with Shaw Academy just over 4 weeks ago. After signing up and entering my credit card information (necessary for the free trial) I realized I had missed the period in my email address so I could not receive any notifications. I tried to log in to my account but the password *** not seem to be working. And of course I couldn't receive a reset password *** because the email I had used was invalid. So at this point I was stuck, knowing that in 4 weeks, I would be billed the monthly fee, but I couldn't access my account at all. I emailed Shaw Academy from the correct email address and they finally called me and said that they had merged this incorrect account with my new account (one I created using the correct email address). They assured me that the account with the incorrect email address had been cancelled and deleted and that I would not be billed. I took them at their word, seeing as I couldn't log in and verify myself, but after 4 weeks on April 12th, I noticed that the monthly charge of $69.99 from them had come through on my credit card. (This was not the monthly charge for my new account - I still had a month of free trial left on that account.) I emailed them right away and explained that the incorrect account should have already been cancelled and that their representative had assured me that it was cancelled 4 weeks ago and that I would not be billed. Now they are refusing to acknowledge that this was their mistake and they are refusing to issue a refund. I am so frustrated and feel like I've been lied to, taken advantage of and swindled out of my money. They don't even have a phone number that I can call to speak with someone about this. I just have to keep hoping they get my emails and actually respond. They have given no good reason for not issuing the refund and they are not standing by their word that they had cancelled my account and that I wouldn't be billed. This is completely unacceptable and unethical.

I have contacted support twice to receive refunds for items charged to my account unwillingly. I now have $70 worth of charges.
The first charge (for $39.99) was made on 4/15/20 for a Toolkit that I did not need of want. Now today, I have been charged with a purchase of an eCertificate that I haven't even earned. I would like a refund for the charges as I have been trying to use this site to sharpen my skills since I have been laid off, not to receive additional payments for things I cannot afford.

I canceled by subscription before the end of my free trial, but I was still charged a fee of $59.99.
I signed up for a free trial with Shaw Academy through T-Mobile Tuesdays which was a free 4-week course in Web Design. I began my trial on March 10th, 2020 and the last day of my trial was on April 7th, 2020. I was under the impression that after my free trial period I would be charged. I signed up to receive a reminder about my free trial ending, which I never received, but I remembered on my own and canceled my membership on time. I immediately received an email from Shaw Academy stating that my membership was canceled. However, I saw on my bank account that I was still charged $59.99. I tried calling Shaw Academy, but no one answered. I emailed them multiple times about receiving a refund, and most importantly removing my card information and deactivating my account. The first few times I emailed them I received automated messages. The last time I emailed them I finally received a response from a representative by the first name of Vaughan. I have not heard back from him. I still have an existing account, and my credit card information has not been deleted, even after the many times I have stated to them that I am not interested in using Shaw Academy any longer. They have terrible customer service, and they do not respect the wishes of their customers.

Shaw Academy deceptively processed an unauthorized charge on my credit card and refused to refund the money, despite showing evidence.
Problem Date: 14th April 2020
Item: Module Toolkit - Digital Marketing
Ticket Ref from emailing support team: #XXXXXXX
Support team rep: Gomes (Shaw Academy)
Payment Amount: £39.95

Complaint:
Hi there,

So I have been in contact with them regarding how their website has deceptively took an unauthorised payment for a toolkit, when I was trying to view my course. Their landing page seemed to have failed to load fully after watching my first lesson, whilst I was trying to access my course to view the date of my next lesson. I managed to get a screenshot of how the website loaded and as you can see, the button which originally would take you to buy a toolkit, was replaced with a "Get your toolkit (buy it now)" link, with the "course page" link located very closely underneath. Trying to access my course page, it instead, immediately started to take a payment, when I did not even click the link to buy the toolkit! I was not able to click anywhere else apart from in the area of those two links and trying to click the "course page", it just decided to take a payment, instead of directing me to the actual course page!

So the webpage has deceptively took an unauthorised payment as I have not clicked the link to buy the product. This was a fault with their landing page following finishing my first lesson. I immediately contacted my bank to try and cancel the payment, however they said I would need to contact the company but I should be entitled to a 14 day cool down. I emailed ***@shawacademy.com as I thought I might reach someone more directly connected to my issue. However, all I kept getting was generic automated responses. 'Gomes' did not even bother reading my issue and the screenshots I attached as evidence. I have not downloaded the toolkit, I don't want the toolkit, I told them they can disable it and return my money as I did not authorise this, and yet, they're refusing to even provide a solution. Instead, just generic replies relating to a generic topic from my responses!

This feels like it has been a scam - hiding the buy it now link within the view course link. You can see how the two links are placed close together and misaligned through out the page so it was a fault on their end. Especially how the normal landing page just has one button: "Get your toolkit" - not a buy it now link and view your course page link directly underneath it.

I don't understand how a business like that is still around with such a bad customer service. I was aware of people having some transaction issues, and took caution of this but didn't expect something as deceitful as my experience. Especially trying to get the problem solved with customer service. You would have more luck getting blood from a stone.

The day I signed up for my 4 week "free trial" I was charges $69.99. Ive emailed 4 times and called once and only recieve auto mated responses.
This company feels like total FRAUD.

The day I signed up for my 4 week "free trial" I was charges $69.99. When I emailed then my concern, I was told to call. I called and recieved an auto mated message saying "not to quit and give up on my dreams" being offered a new insentive to stay. This cycled THEEE TIMES, each time a greater insentive to stay. Finally when I reached the end of the auto mated voice message I was told to EMAIL shaw academy.

I have emailed shaw academy 4 different times asking for a refund and have recieved 4 auto mated email messages saying "my account has been reviewed and that I knew I would be charged when my trial ended". My 4 week course ends April 22 and today is April 16th AND MY CREDIT CARD was charged on DAY 1.

On top of this the site itself functions quite slow, taking lots of time to think between pages, and isnt really that user friendly.

All in all, shaw academy feels super sketchy and I would trust this company or invest your money, time, OR DREAMS (as they say) into them.

Signed,
STILL waiting for my refund

Shaw Academy charge me $59.99 from my card without authorization. I want my refund back but they don't want to refund my money back.
I register for a free try out class with Shaw Academy. This class was for 4 weeks and during the registration process they ask for a card information for you to register with no charge if you cancel during the process time. I only saw one video from this class and I am sure that I cancel my registration during the appropriate time to cancel. A few days after I cancel I was checking my card and a charge for the amount of $59:99 was apply from Shaw Academy. I been emailing the company but they don't want to apply my refund. They said that I did not cancel on time which is a lie on their behalf. They still send my emails to take my classes. I don't know why, because I already cancel this account. I want for them to refund my money back to my account because I did my cancelation on time they are LYING and ripping people out. I has contact them and the ticket ID # XXXXXXX. They block my personal account and is still showing that I am register in a course. The still send me text messages to take the class or watch the video. I am attaching copy of some emails. I Am not able to put all conversations with them because when I go to my account it is block. They still have me register and still send me messages to view my course. I already Cancel... I don't want for them to keep charging me for classes that I am not register for. Now as of two days ago abril 14 I am still receiving emails for an intermediate class when I already cancel my class few weeks ago. I don't know what their plan is.I hope they don't charge me anymore What else can I do. This people are not doing right with this business. Hope this can be solve soon. Thank you
***
***@gmail.com
XXX XXX-XXXX

Signed up for free trial. Company won't cancel it. I'm afraid that they will charge me for a subscription I don't want. I want to cancel my account.
Hello. I signed up for a free trial of Shaw Academy on Thursday evening (16th of April). After looking around for a couple hours, I have decoded that I want to cancel my account. I emailed them but they have not done anything. I have read stories online about them refusing to cancel subscriptions and charging people. I am afraid that they will charge me for a subscription I don't want. My payment method used is Paypal.

I want them to completely cancel my subscription and remove my payment method from their database. I don't want to be charged by them. Please help me. Thank you.

I was billed after a call and I did not sign off on that. I did not say in the call that I was going to sign up, I said I was thinking about it.
I received a call today (April 17, 2020) from shawacademy about my course. I was informed about my free trial ending in monday and I expressed my interest to continue it but I did not say yes yet when I checked my Account status, it was saying I was billed for a 12 month membership.

I want a full refund. My free trial haven't even ended yet and they're already charging me. They didn't even email me a confirmation email.

Shaw continued to charge me every month despite cancelation.
I signed up for a four week trial for the marketing class. I barely accessed the platform and canceled before the trial period ended. I received a confirmation of cancelation on November 5th. I have been charged $59.99-$69.99 CAD every month since, which the charge was only noticed on April 15, 2020. I emailed Shaw Academy and they alleged that I reactivated the subscription by using the "free toolkit" and e-certificate, which I never accessed. I have never received notification that the subscription was activated and they were unable to provide a date of this "reactivation". They refuse to refund despite my explicit cancelation and have not been responding to my emails.

The company pull you in with their free trial service, even when you cancel the same day or before trial ends they charge you and won't give a refund!
I signed up and regret it...
I signed up to Shaw academy to trial their photography course with their 1 month free trial which I would then be charged monthly. During sign up, there were so many errors that I was not sure whether my details to be charged through PayPal had gone through or whether it would be direct debit through my bank. Immediately, I emailed in to their customer support to cancel my free trial and any bank cards or PayPal accounts linked to them, which a representative emailed back letting me know that no bank cards were connected to my account and that I would not be charged the following month, however could continue to use the free trial until it was over. I decided to not even use the service anymore and went about me day.
A month later I have been charged and have emailed back and forth explaining that I had cancelled my membership through their customer support as there were no indications on the account page of where to do so. I am now at day 6 of my dispute with them trying to get back my $49.99 while be met with stupid automated emails and their representative initially offering me 6 months free membership as a consolation which has now been bumped up to 12 months totalling in $999.99 free membership instead of just refunding me my money!

Signed up for 4 week Free Trial but charged me on the last day.
I signed up for the 4 week Free Trial last March 19, attended the 1st class on March 20. I was under the impression that my last day was April 16, but when I checked my account on April 16, I was already charged $59.99 on debit card ending VISA ***.
I immediately canceled my account and sent a request for a refund, provided too with the screenshot of my bank and receipt. But I was told that they couldnt give me a refund because I used up my 4week trial. I only have $35 left on my account, and this will give me big blow if they dont refund the money back.

Shaw academy charged 69.99 CAD even after cancelling my account one week prior. My account cancelled on 10 April and again charged on 16th April.
Shaw Academy offered free courses and took PayPal payment details for future payments. Later I thought of closing free account with them and emailed them regarding cancellation. They confirmed me through email that they are closing my account within 48 hours. later after one week I got deducted 69.99 Cad through my PayPal. That is an unauthorized Charges from Shaw academy. I need my full refund and confirming that my account is closed and wont be charged further.

They refuse to cancel my account and are taking money from my card.
On Sunday 8th March, 2020 I signed up with Shaw Academy based on a recommendation from Fido Xtra (a program accessible to account holders of Fido, a telecommunications subsidiary of Rogers Network. I did one class and did not have an issue so I paid for the certificate and purchased a toolkit which was advertised on their site for the course. On Tuesday 10th March I was informed by my mother-in-law that she was unwell and needed treatment.

This was the reason for my discontinuing the course but it is also irrelevant since I do reserve the right to decide how, if and when my money is spent. I contacted Shaw Academy the following day to explain that I would like to cancel the membership and also asked about a refund since I had done only 1 class. I accept that I cannot be refunded the cost of the certificate and toolkit, however, I do not understand why Shaw insists on keeping my membership active even after explicit requests to close it and delete all my personal information including but not limited to my financial details.

I have attached the subsequent email chain that demonstrates not just a lack of compassion *** disrespect as they seem to be suggesting that my discontinuation of the membership was a result of my inability to commit to completing the course.

Signed up for free trial, cancelled in time to not be charged, received confirmation of cancellation from shaw, they still charged my account.
I signed up for a free trial with Shaw Academy. I had to put a debit card on file but was told if I cancel by a certain date, I would not be charged. I cancelled 10 days prior to the date given. I received an email from Shaw letting me know my membership had been cancelled. My bank account was still charged a week later. I contacted shaw, they claimed I had not cancelled my membership. I sent in the confirmation email from them but they still claimed they had no proof.

I signed up for a free trial and cancelled well before I should have been charged. Went through all the hoops to cancel my subscription but was charged
I'd signed up for a free trial on Shaw academy and cancelled my trial well in advance to avoid paying the course fee. I went through all the hoops that they've put in place to discourage you and go through with the cancelation process. In order to cancel my subscription, I had to call them and stay on line, listening to their messages and confirming my choice to cancel twice, after which I was told to send an email in order to confirm cancelation. I sent that email and was still charged 34.99 CAD.

The course wasn't satisfactory and their cancelation process is so difficult that one might just give up and take the pain of having money deducted from their account To avoid going through all the trouble.

Highly dissatisfied. I want my money back.

I subscribe to a free trial for a graphic design on. After realizing that its not for me I cancelled the free subscription before the free trial end
I subscribed a free trial to shaw academy this march 18 2020. After a few days I realize that I didnt want to pursue the graphic design course at shaw academy. I decided to end my subscription then I went to their website and tried cancel my subscription, during this process there was many message questioning me if I really want to cancel, the message were trying to persuade me on not cancelling the subscription but I still went on and cancelled it. so I got on the final step saying if I want to cancel I need to call shaw academy to cancel it. Then I called them an agent answered it and I said I want my subscription cancelled then he proceded on canceling it and he told me that its already done I double checked with him and he said it was so then I checked my account and it said there non renewing. So I thought it was already done it was all good. But the I today I got a notified by paypal that I was charged 69.99 CAD. Then I tried to call them but it was all automated message. I couldnt get a hold of anyone. Then I proceeded to send them an email but on the email they shaw academy is claiming that I didnt cancel it even though I cancelled it before and so I was still charged. I sent them a emails explaining my situation but they only responded with an automated emails.

Shaw academy, despite several requests, refuses to refund me for a purchase that I did not consent to.
At the end of my first class, there was a button on screen prompting me to access my toolkit. Not sure what it was, I clicked it. I was then informed that I was billed $35 for access to said toolkit. There was no confirmation for the payment except a receipt. They completely circumvented to operating system's built in transaction process so they could force a transaction without me (a grown adult with full understanding of how computers, apps and in-app transactions work) being aware that it was about to transpire.

When I reached out to them for assistance, they refused a refund. When I tried cancelling my membership, they made me confirm 6 times on the website only to be brought to a page informing me I need to call to cancel. So they charge me in an instant without any confirmation and refuse to refund despite requesting the refund immediately. However, they make it impossible to cancel or get my money back.

Shaw Academy Is a complete scam, I've logged in once to their website and never used any of their services. They charged me for no reason
I signed up for the free 4 week trial period but never used their course once! I could not manage to start any of the courses and chose not to proceed. I remember clearly unsubscribing to their plan within the first couple of days but to my surprise, I was charged earlier today!

I had emailed their customer support and they refused to refund me. Despite the fact that I have never used their website once, they are still charging me for nothing!

This is truly unacceptable and unprofessional, I have read the same reviews online and everyone is mentioning the same issue.