Shaw Academy Is a complete scam, I've logged in once to their website and never used any of their services. They charged me for no reason
I signed up for the free 4 week trial period but never used their course once! I could not manage to start any of the courses and chose not to proceed. I remember clearly unsubscribing to their plan within the first couple of days but to my surprise, I was charged earlier today!
I had emailed their customer support and they refused to refund me. Despite the fact that I have never used their website once, they are still charging me for nothing!
This is truly unacceptable and unprofessional, I have read the same reviews online and everyone is mentioning the same issue.
Desired Outcome
I just want my money back
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
Customer Response
• Apr 29, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear team,
I have not received my refund and it has been weeks since I requested it.
Please do the needful.
Best regards
Shaw Academy Response
• May 02, 2020
Dear Student,
Your refund had already been processed as per your request. We have asked our support team to check whether there is any issue related to settlement. Please be assured that it will be credited back to your account within 5-7 business days.
Shaw academy, despite several requests, refuses to refund me for a purchase that I did not consent to.
At the end of my first class, there was a button on screen prompting me to access my toolkit. Not sure what it was, I clicked it. I was then informed that I was billed $35 for access to said toolkit. There was no confirmation for the payment except a receipt. They completely circumvented to operating system's built in transaction process so they could force a transaction without me (a grown adult with full understanding of how computers, apps and in-app transactions work) being aware that it was about to transpire.
When I reached out to them for assistance, they refused a refund. When I tried cancelling my membership, they made me confirm 6 times on the website only to be brought to a page informing me I need to call to cancel. So they charge me in an instant without any confirmation and refuse to refund despite requesting the refund immediately. However, they make it impossible to cancel or get my money back.
Desired Outcome
I just want a refund for a transaction I never consented to.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
Customer Response
• Apr 28, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I subscribe to a free trial for a graphic design on. After realizing that its not for me I cancelled the free subscription before the free trial end
I subscribed a free trial to shaw academy this march 18 2020. After a few days I realize that I didnt want to pursue the graphic design course at shaw academy. I decided to end my subscription then I went to their website and tried cancel my subscription, during this process there was many message questioning me if I really want to cancel, the message were trying to persuade me on not cancelling the subscription but I still went on and cancelled it. so I got on the final step saying if I want to cancel I need to call shaw academy to cancel it. Then I called them an agent answered it and I said I want my subscription cancelled then he proceded on canceling it and he told me that its already done I double checked with him and he said it was so then I checked my account and it said there non renewing. So I thought it was already done it was all good. But the I today I got a notified by paypal that I was charged 69.99 CAD. Then I tried to call them but it was all automated message. I couldnt get a hold of anyone. Then I proceeded to send them an email but on the email they shaw academy is claiming that I didnt cancel it even though I cancelled it before and so I was still charged. I sent them a emails explaining my situation but they only responded with an automated emails.
Desired Outcome
I just want to be refunded with the amount they charged me. And for my account in their website to be deleted and for them to stop contacting after this matter is resolved.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
Customer Response
• Apr 28, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Ive been refunded with money that was taken from my debit account.
I signed up for a free trial and cancelled well before I should have been charged. Went through all the hoops to cancel my subscription but was charged
I'd signed up for a free trial on Shaw academy and cancelled my trial well in advance to avoid paying the course fee. I went through all the hoops that they've put in place to discourage you and go through with the cancelation process. In order to cancel my subscription, I had to call them and stay on line, listening to their messages and confirming my choice to cancel twice, after which I was told to send an email in order to confirm cancelation. I sent that email and was still charged 34.99 CAD.
The course wasn't satisfactory and their cancelation process is so difficult that one might just give up and take the pain of having money deducted from their account To avoid going through all the trouble.
Highly dissatisfied. I want my money back.
Desired Outcome
I want my money back. Sent you guys an email a few days ago but still haven't received a response.
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• Apr 28, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for nothing Shaw Academy, I got the refund from PayPal. You guys were never going to be helpful.
Shaw Academy Response
• Apr 30, 2020
Dear Student,
Hope you will accept our sincerest apologies.
We like so many businesses are encountering extreme challenges stemming from covid-19. The issues we face relate to staff challenges in all of our office locations including staff unable to attend work and also work from home. This is compounded by a massive increase in student volumes given the sudden shock to the world with new levels of unemployment and significant amounts of people worried about their futures. Last week ten times more students joined that would have been expected. Even with a full complement of staff this would have been challenging but in a covid-19 world far more so. This has put considerable strain on our teams in particular, the customer support.
That said, our team is trying to resolve issues faced by our students to the maximum extent possible. We appreciate your patience and cooperation. You can contact us directly at ***@shawacademy.com for any assistance.
Charged me before trial was over
I started a 4 week trial program with the online course. There is an online profile that will tell you how many days are left of your trial. On the 6th of March, I looked at it and it said two days left. I then went on the following day on the 7th and canceled the program. It then did not show one day left but show that I had started the next month program and already paid for it. I checked my account and they charged me on the 7th for the following month. The charge went out of pending on the 8th. The last day was completely taken away from me and acted as if it never existed. When I emailed them in multiple different ways first they gave me a run around and then sent me two of the same automated email saying that they looked into it and that I should understand the contract and that they charged me accordingly. They won't even hear otherwise. Being as it was an automated email back to me I'm assuming this happens often and they do it often. I don't know what sort of lawful action I'd be allowed to take being as they charged me one day before they were supposed to and they're trying to tell me that they honored their contract and they have not in fact. Perhaps there might be a system flaw. But I am only basing the fact that I had that one day taken from me based on the numbers that they showed on their website on the 6th.
Desired Outcome
I would like $59.99 refunded to my account on their file
Shaw Academy Response
• Apr 27, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
Customer Response
• Apr 27, 2020
It took filling a fraud claim with me bank and with Revdex.com, they finally refunded me the funds. With no word since their last email saying they wouldn't help.
My card was charged with no authorization for a 4 week free course I only attended one or twice in a 4 week free period they charged my card
I want my money I'm not putting my card information on here yall already charged me for service I didn't use
Desired Outcome
Feburary I think I attended but didn't even finish 4 week course I want my money back or I'm suing
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
After several attempts Shaw Academy has been unresponsive to my attempts to login to cancel the trial membership, and now they have charged my account
I signed up to try Shaw Academy under a trial, and quickly identified that it was not a program that I thought would be useful for me. I attempted to cancel the membership, but when I went to sign into my account I could not get into my account. I followed the forgot password link on Shaw Academy's site, but never received the email to change the password. I reached out to the company via email and the responded with some unhelpful messages. Finally I got a hold of someone on the phone who said that there was a typo in my sign up and that I had used gmail.con instead of gmail.com in my email. I found this strange since I had been receiving email from the company since I signed up, but I decided the best thing to do would just to have the representative correct the email. He agreed and told me I should be able to sign into the account after about an hour. Unfortunately, this still didn't work and I have begun to communicate with them over email again.
I am still unable to get into my account and during this back and forth, I have now been charged for the monthly membership ($59.99). I am still unable to access my account and based on the other reviews on Revdex.com I want to get a hold of this problem as soon as possible. I don't want this company to have access to my card number and to continue charging me while I can't even get into my account to cancel it.
Desired Outcome
Refund the $59.99 and cancel my membership as communicated in my email and phone call with the company well before the end of the trail period.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
As per your request we have processed your refund.
Thank you
Customer Response
• May 04, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund had been processed. Thank you!
I received 2 unauthorized charges plus 1 overcharge. When brought to the attention of the company, they refused to reverse the charges.
I received 2 unauthorized charges plus 1 overcharge. When brought to the attention of the company, they refused to reverse the charges. These are simply charges that I did not make or consent to. However they have their systems set up to save my card info as they've cleverly collected to sign up for their free trial, and however they have their back end system set up, I'm getting charged for no reason. And they give you round about excuses of why they can't reverse. This is called stealing.
Desired Outcome
A refund of $44.95
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• Apr 30, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted to communicate with the company on all 3 separate charges over the course of a couple of months and there are underlying unethical businesses practices that I feel must be addressed. The last email I sent was a couple of weeks ago asking them to delete my credit card information and to send me a written confirmation that this has been completed. Silence. I still have not heard from them to this day about this issue. And after reading the extremely high number of complaints, I am seeing that every issue is around the same thing, operations and how/why they are charging users. I also feel that I've been trying to communicate with them for so long that it's now just exhausting it's even about the money anymore. I just want people to know that they are not a good company to be associated with. It shouldn't take extreme actions before they decide to do something about an issue. This should not have taken months. I will email them at this new email address they have provided to see if they have removed my credit card off of their files.
Shaw Academy Response
• May 02, 2020
Dear student,
We like so many businesses are encountering extreme challenges stemming from covid-19. The issues we face relate to staff challenges in all of our office locations including staff unable to attend work and also work from home. This is compounded by a massive increase in student volumes given the sudden shock to the world with new levels of unemployment and significant amounts of people worried about their futures. Last week ten times more students joined that would have been expected. Even with a full complement of staff this would have been challenging but in a covid-19 world far more so. This has put considerable strain on our teams in particular, the customer support.
That said, as per your request we have cancelled all of your subscriptions. We have also sent your payment details to our relevant team for refund.
You can also contact us directly at ***@shawacademy.com for any assistance.
Was scammed into buying a "toolkit" through a "one-click purchase" popup, and then charged tuition after I'd requested to be removed from the course.
On March 27th I had been attempting to reschedule my classes when a pop-up flashed as I was clicking a date on the calendar, which apparently caused me to "purchase" a toolkit through a "one-click/buy now" option. Truly sneaky. When I requested a refund as I had decided to quit the course, I was told by their agent Paul that they would not refund it, and instead offered me *additionalresources and told me to get back to studying (even after I had explained I would no longer be pursuing the course as I did not agree with their professional conduct). It was truly underhanded.
I had then explicitly requested to be removed from the course (on the same day, March 27th). On April 14th I was charged tuition for the course!! They had failed to remove me from the course as asked. Given prior dealings, I am doubtful that a refund will be given.
A major part of wanting to quit the program was the awful phone calls at literally ALL hours of the day and night from Shaw Agents to tell me that my course was starting in 12 hours/24 hours/1 hour, etc, as well as constant emails, and then generally shady conduct as exemplified by the underhanded "one-click/purchase now" pop-up (that was endorses "in the fine print" as I was later told). Such an incredibly unprofessional group, and an awful business. Consumers deserve far better..
Desired Outcome
I would like the academy to own up to their truly underhanded and unprofessional conduct, and refund me the cost of the unwanted toolkit, as well as the cost of the tuition for a course I had clearly requested to be removed from (yet was totally steam-rolled and told to 'go back to studying'). It is over $100.00 that they have taken from me through very underhanded and unprofessional measures.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
Customer Response
• Apr 28, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
While they DID finally send me a refund, and I appreciate it, it should never have taken as long as it did, nor should I have had to contact the Revdex.com or reach out to multiple customer service departments. The request was completely valid from the very beginning, and I believe that this company was dishonest and unprofessional in their initial handling of the situation. Had they refunded the payment as requested, without requiring such a fight, I may have felt differently. This company behaved unprofessionally, and dealing with them was an unnecessary stressor in an already very trying time.
Unauthorized charge of $34 despite free trial
I have been offered free trial period for four weeks and free ecertificate and tool kit but I still cancelled it on phone. But they have still charged me $34 despite I cancel my subscription right away
Desired Outcome
They have to refund me my money as that was unauthorized
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that the issue has been resolved.
Thank you
Customer Response
• Apr 28, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Its resolved
S.A. deceptively made it so I could not fully cancel my trial membership on the app by necessary date b/c they required a phone call as the final step
I got a free four week trial for Shaw Academy on 2/19/2020. I did not want to continue so at the end of the trial period on 3/18/2020 I went to cancel on their app. I selected the necessary buttons to cancel but then it said that as a final step I had to call. I called but the business was closed for the day and didn't allow for messages. I then called as soon as their business opened the next morning (3/19/2020, 10 a.m.) to cancel. I spoke to one female associate and our phone call got disconnected. I called back and spoke to a male associate. He said that my account was cancelled. I later learned that my credit card was charged on 3/20/2020 despite me having cancelled. I tried to resolve the issue with Shaw Academy but they said that they could not refund me because they claim the "terms and conditions were made readily available." I disagree. I was not notified that a phone call during their normal business hours would be required. I went to cancel the subscription during the period of the 4-week trial and therefore should not have been charged. I believe Shaw Academy uses deceptive practices when it comes to cancelling their service. I did not get written "terms and conditions" or any thing that listed necessary steps to cancel when I signed up for the trial.
Otherwise I was pleased with their service.
Desired Outcome
I demand a full refund. I also think that they should email clients when they start with a free trial with written terms and conditions including clearly specified steps for cancellation. Also, the app should allow a client to cancel the service or if a phone call is absolutely necessary a message should be allowed to be left so that the person can cancel on the same date they attempt to cancel.
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear of your less than satisfactory experience with Shaw Academy and hope you will accept our sincerest apologies.
As per your request we have cancelled your subscription.
You can contact us directly at ***@shawacademy.com for refund related assistance.
Customer Response
• May 05, 2020
(The consumer indicated he/she DID NOT accept the response from the business.)
I demand a refund for the charge they placed after I had cancelled at the end of the free trial.
Shaw Academy Response
• May 08, 2020
Dear Student,
Your refund has been processed as per your request. It will be credited back to your account within 5-7 business days.
Thank you
Customer Response
• May 12, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
Getting the refund is fair and what I demanded.
When logging into my account, I can't see anything on the Homepage or any other pages. I emailed them already but their responses are not helpful!
I don't see anything in my Homepage anymore every time I try to sign-in into my account in Shaw Academy. I need to access my account to get my e-certificate that I paid for. I am still on their 4-week free trial offer now and today is the due date for it to be renewed to a regular subscription. I am worried they might charge my credit card for subscription already and yet I can't even use their services because of this issue. I already contacted them around 5 times already. I got 2 responses from two different customer supports but those replies are not helpful at all. Just plainly canned responses they used to send to their customers. It is really frustrating that they are actually not helping out in this matter. I am really wanting to get my e-Certificate but with this technical problem, not possible at all. Added to my stress is the subscription they will be charging me and yet I am not able to use their services.
Desired Outcome
I am looking forward to being able to use my Shaw Academy account again and get the e-Certificate that I paid for. I am hoping that the loading issue of my Homepage and other pages will get fixed as soon as possible. I am also hoping I won't get charge for the subscription yet while it is still not fixed. I don't want to be paying for those days that I am not able to use their platform at all.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that the issue has been resolved.
Thank you
Shaw Academy was misleading with the countdown timer of days of free trial left and charged several charges that I did not authorize.
I signed up to the Shaw Academy trial on March 15th on a 30 day free trial (please see screenshot of how 30 days is advertised). I also kept careful track on the displayed days left on my free trial. On April 13th the tracker said I had 1 day left but I was charged prior to end of day on April 13th at around 9PM. All along, the site said it would notify me before the end of my trial (this was not the case).
I tried to cancel immediately when I found I had been charged and the website misleadingly displayed that the number I had to call to cancel would only be open between 9-5PM which was not true as it is an automated message line.
Looking at the billing history I also found that several other charges had been made that I had no recollection of, with three "card validation fees" at the cost of $1 each and a $34.95 "toolkit" which I never purchased.
I sent an email to request a refund because these are several charges I did not consent to but received a generic reply that I see on another Revdex.com review. No effort was made to genuinely review my issue. I would never have shared my credit card details with this company knowing what I know now- my experience is that they charge you and there is no avenue for recourse - you will only get an automated reply. In addition, there are many discrepancies between what is advertised, the terms and conditions and what is displayed on the website which makes it confusing for the customer.
Shaw Academy needs to genuinely review their business practice and the website so that it is less misleading and exploitative.
Desired Outcome
I would like a refund of what I have been charged - in total 107.94 and that you remove all my credit card details from your site. You should genuinely review your business practice and aggressive marketing tactics.
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right. You can contact us directly at ***@shawacademy.com for refund related assistance.
I signed up for the 4 week free Shaw Academy. They billed me $29.99 before the 4 weeks was up and won't refund even though I cancelled within the time
I signed up for the 4 week free Shaw Academy. They billed me $29.99 before the 4 weeks was up and won't refund even though I cancelled within the time frame. During my 4th and final week I got a phone call from someone at Shaw Academy. He was trying to get me to buy more weeks. I said I was only interested in the free 4 weeks and was going to cancel to avoid having to pay. He said make sure you cancel by Saturday. I cancelled on Friday but was still charged $29.99. I've been in email communication with them and they said that they won't refund my $29.99.
Desired Outcome
I would like my $29.99 refunded. Their representative assured me that if I cancel by Saturday I would get a refund and I did not.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
Customer Response
• Apr 28, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I was wrongly charged for a subscription that I did not sign up for and it is impossible to contact customer service.
I was charged 59.99 through pay pal. I have never signed up for any kind of subscription. I looked through all of my emails to see if maybe I accidently signed up for a free trial and I didn't find a single email from them, ever. I tried to find a contact to get it resolved and I just kept getting an automated voicemail saying their phones are turned off.
Desired Outcome
I just want a refund.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
As per your request we have cancelled your subscription.
The email ID linked to your account is found to be ***@nelson.kyschools.us
You can contact us directly at ***@shawacademy.com for refund related assistance.
I have signed up for Free Trail on Shaw Academy and it charged me 1 month subscription of 70CAD without my authorization on Paypal. I need the refund.
I saw an ad on Instagram to signup for free trail of 4 weeks on Shaw Academy. I signed up for free trail and I had to give payment details to open free trail account. Once I finished registration and opened my account, I noticed it charged me for full subscription of 1 month without my authorization. This is illegal way of charging money from users without the authorization.
Desired Outcome
I would like get to my refund of 70CAD which is charged illegally on my account and I want this Shaw academy website to be clear enough before deducting any money from users.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed.
Thank you
Customer Response
• Apr 28, 2020
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an unauthorized charge of $59.99 after canceling my subscription before my 4-week free trial period ended.
I signed up for Shaw Academy's 4-week free trial for their graphic design program. I canceled my subscription after 48-hours as I did not like how intrusive their service is. After canceling, the site said I would NOT be charged. As of yesterday, I received an unauthorized charge of $59.99. After receiving the charge, I had to cancel my subscription a second time by calling their automated service that berates you about not following your goals. I got in contact with their priority support team (Ticket #XXXXXXX) but they refuse to provide me a refund for this charge. I demand to receive a refund as I canceled my subscription before the free trial ended and did not authorize to be charged. I am NOT interested in all of the free offers that the support team member has already tried pushing on me. He keeps referring to the terms and conditions but the terms and conditions clearly state that customers with a free trial will NOT be charged if they cancel their subscription before the end of the trial period.
Desired Outcome
I demand a full refund of $59.99 as I did not agree to continue my subscription and had already canceled my subscription before my free trial expired.
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
I signed up for a free online 4-week leadership course. After the first course, I realized the course was not free. I cancelled and they charged me.
After the first course, I realized I had to purchase course materials and the certificate. That's not free! I didn't attend another class. They contacted me several times for missing class and I advised them that I wanted to cancel. I was told my account would be noted. I continued to receive reminders about class so I went online to cancel. It took me through several screens until it said I had to call to cancel. I called and a recording answered the call and said your call will be returned by a representative. No one ever called. I was then charged 29.99 for the course that I never attended nor did I intend on attending. This school is fraud. They never answered my calls or email requests. I was unable to cancel anytime, as stated. The course was garbage. And every person that contacted me about a class lied about making a note and hung up so quickly.
Desired Outcome
I want my money back! I was robbed! I asked multiple times prior to the 4 week deadline to cancel and they purposely ignored me to charge me for something that I never even used! I never attended a full class. I took the end of a class after they harassed me and I was not impressed! This is fraud! I want my money back so I can feel like this never happened.
Shaw Academy Response
• Apr 25, 2020
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
Claim their diploma is OQF level 8 equivalent in Canada. Through research I found that this is in no way true. Company refuses to address issue
Fido offered a 3 month free trial and I ignorantly assumed this meant the company was on the level. They claim the diploma is OQF level 8 in Canada which it is not and all queries as to where there accreditation came from go ignored. On my member page it offered an e certificate and a course toolkit for 34.95 each. I clicked to see what that detailed and it purchased it with no confirmation. I'm then told no refunds can be issued. I have taken the issue up with the bank who have filed a claim and am in the process of making Rogers/Fido aware. I'm quite certain false claims of accreditation are fraudulent or at least hope they would be.
Desired Outcome
Refund in full as my purchase was accidental and this school makes false accreditation claims which I'm quite sure is fraudulent.
Shaw Academy Response
• Apr 25, 2020
Hi ***,
Thanks for reaching out to us!
Having checked your account(***@hotmail.com), I see that you are not under any subscription as you had not entered your payment details while registering. So, it is not required to cancel anything.
Please be assured that you will not be charged for the membership until you subscribe.
You can still continue accessing your course until the end of the free access period.
If you have a different account with a different email address or wish to unsubscribe from our email and SMS notifications, please let us know.
I was charged by Shaw Academy for a purchase that I never made or requested on their eCertificates.
The 14th of April 2020 I was charged to my account (Account ID) the amount of $39.95 USD to my visa card for the purchase of an eCertificate for the professional diploma in social media marketing Module 1 by the Shaw Academy team. This purchase was not authorised nor requested by me, therefore, I would appreciate if the team could get in contact with me and procede to a full refund of the amount previously charged to me.
INVOICE NUMBER: XXXXXX
ID NUMBER: XXXXXXX.
Desired Outcome
I would like to receive a full refund of the $39.95 USD that I was charged to my card.
Shaw Academy Response
• Apr 25, 2020
Dear Student,
Our support team has informed that your refund has been processed as per your request
Shaw Academy Is a complete scam, I've logged in once to their website and never used any of their services. They charged me for no reason
I signed up for the free 4 week trial period but never used their course once! I could not manage to start any of the courses and chose not to proceed. I remember clearly unsubscribing to their plan within the first couple of days but to my surprise, I was charged earlier today!
I had emailed their customer support and they refused to refund me. Despite the fact that I have never used their website once, they are still charging me for nothing!
This is truly unacceptable and unprofessional, I have read the same reviews online and everyone is mentioning the same issue.
I just want my money back
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear team,
I have not received my refund and it has been weeks since I requested it.
Please do the needful.
Best regards
Dear Student,
Your refund had already been processed as per your request. We have asked our support team to check whether there is any issue related to settlement. Please be assured that it will be credited back to your account within 5-7 business days.
Thank you
Shaw academy, despite several requests, refuses to refund me for a purchase that I did not consent to.
At the end of my first class, there was a button on screen prompting me to access my toolkit. Not sure what it was, I clicked it. I was then informed that I was billed $35 for access to said toolkit. There was no confirmation for the payment except a receipt. They completely circumvented to operating system's built in transaction process so they could force a transaction without me (a grown adult with full understanding of how computers, apps and in-app transactions work) being aware that it was about to transpire.
When I reached out to them for assistance, they refused a refund. When I tried cancelling my membership, they made me confirm 6 times on the website only to be brought to a page informing me I need to call to cancel. So they charge me in an instant without any confirmation and refuse to refund despite requesting the refund immediately. However, they make it impossible to cancel or get my money back.
I just want a refund for a transaction I never consented to.
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I subscribe to a free trial for a graphic design on. After realizing that its not for me I cancelled the free subscription before the free trial end
I subscribed a free trial to shaw academy this march 18 2020. After a few days I realize that I didnt want to pursue the graphic design course at shaw academy. I decided to end my subscription then I went to their website and tried cancel my subscription, during this process there was many message questioning me if I really want to cancel, the message were trying to persuade me on not cancelling the subscription but I still went on and cancelled it. so I got on the final step saying if I want to cancel I need to call shaw academy to cancel it. Then I called them an agent answered it and I said I want my subscription cancelled then he proceded on canceling it and he told me that its already done I double checked with him and he said it was so then I checked my account and it said there non renewing. So I thought it was already done it was all good. But the I today I got a notified by paypal that I was charged 69.99 CAD. Then I tried to call them but it was all automated message. I couldnt get a hold of anyone. Then I proceeded to send them an email but on the email they shaw academy is claiming that I didnt cancel it even though I cancelled it before and so I was still charged. I sent them a emails explaining my situation but they only responded with an automated emails.
I just want to be refunded with the amount they charged me. And for my account in their website to be deleted and for them to stop contacting after this matter is resolved.
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Ive been refunded with money that was taken from my debit account.
I signed up for a free trial and cancelled well before I should have been charged. Went through all the hoops to cancel my subscription but was charged
I'd signed up for a free trial on Shaw academy and cancelled my trial well in advance to avoid paying the course fee. I went through all the hoops that they've put in place to discourage you and go through with the cancelation process. In order to cancel my subscription, I had to call them and stay on line, listening to their messages and confirming my choice to cancel twice, after which I was told to send an email in order to confirm cancelation. I sent that email and was still charged 34.99 CAD.
The course wasn't satisfactory and their cancelation process is so difficult that one might just give up and take the pain of having money deducted from their account To avoid going through all the trouble.
Highly dissatisfied. I want my money back.
I want my money back. Sent you guys an email a few days ago but still haven't received a response.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thanks for nothing Shaw Academy, I got the refund from PayPal. You guys were never going to be helpful.
Dear Student,
Hope you will accept our sincerest apologies.
We like so many businesses are encountering extreme challenges stemming from covid-19. The issues we face relate to staff challenges in all of our office locations including staff unable to attend work and also work from home. This is compounded by a massive increase in student volumes given the sudden shock to the world with new levels of unemployment and significant amounts of people worried about their futures. Last week ten times more students joined that would have been expected. Even with a full complement of staff this would have been challenging but in a covid-19 world far more so. This has put considerable strain on our teams in particular, the customer support.
That said, our team is trying to resolve issues faced by our students to the maximum extent possible. We appreciate your patience and cooperation. You can contact us directly at ***@shawacademy.com for any assistance.
Thank you
Charged me before trial was over
I started a 4 week trial program with the online course. There is an online profile that will tell you how many days are left of your trial. On the 6th of March, I looked at it and it said two days left. I then went on the following day on the 7th and canceled the program. It then did not show one day left but show that I had started the next month program and already paid for it. I checked my account and they charged me on the 7th for the following month. The charge went out of pending on the 8th. The last day was completely taken away from me and acted as if it never existed. When I emailed them in multiple different ways first they gave me a run around and then sent me two of the same automated email saying that they looked into it and that I should understand the contract and that they charged me accordingly. They won't even hear otherwise. Being as it was an automated email back to me I'm assuming this happens often and they do it often. I don't know what sort of lawful action I'd be allowed to take being as they charged me one day before they were supposed to and they're trying to tell me that they honored their contract and they have not in fact. Perhaps there might be a system flaw. But I am only basing the fact that I had that one day taken from me based on the numbers that they showed on their website on the 6th.
I would like $59.99 refunded to my account on their file
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
It took filling a fraud claim with me bank and with Revdex.com, they finally refunded me the funds. With no word since their last email saying they wouldn't help.
My card was charged with no authorization for a 4 week free course I only attended one or twice in a 4 week free period they charged my card
I want my money I'm not putting my card information on here yall already charged me for service I didn't use
Feburary I think I attended but didn't even finish 4 week course I want my money back or I'm suing
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
After several attempts Shaw Academy has been unresponsive to my attempts to login to cancel the trial membership, and now they have charged my account
I signed up to try Shaw Academy under a trial, and quickly identified that it was not a program that I thought would be useful for me. I attempted to cancel the membership, but when I went to sign into my account I could not get into my account. I followed the forgot password link on Shaw Academy's site, but never received the email to change the password. I reached out to the company via email and the responded with some unhelpful messages. Finally I got a hold of someone on the phone who said that there was a typo in my sign up and that I had used gmail.con instead of gmail.com in my email. I found this strange since I had been receiving email from the company since I signed up, but I decided the best thing to do would just to have the representative correct the email. He agreed and told me I should be able to sign into the account after about an hour. Unfortunately, this still didn't work and I have begun to communicate with them over email again.
I am still unable to get into my account and during this back and forth, I have now been charged for the monthly membership ($59.99). I am still unable to access my account and based on the other reviews on Revdex.com I want to get a hold of this problem as soon as possible. I don't want this company to have access to my card number and to continue charging me while I can't even get into my account to cancel it.
Refund the $59.99 and cancel my membership as communicated in my email and phone call with the company well before the end of the trail period.
Dear Student,
As per your request we have processed your refund.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund had been processed. Thank you!
I received 2 unauthorized charges plus 1 overcharge. When brought to the attention of the company, they refused to reverse the charges.
I received 2 unauthorized charges plus 1 overcharge. When brought to the attention of the company, they refused to reverse the charges. These are simply charges that I did not make or consent to. However they have their systems set up to save my card info as they've cleverly collected to sign up for their free trial, and however they have their back end system set up, I'm getting charged for no reason. And they give you round about excuses of why they can't reverse. This is called stealing.
A refund of $44.95
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have attempted to communicate with the company on all 3 separate charges over the course of a couple of months and there are underlying unethical businesses practices that I feel must be addressed. The last email I sent was a couple of weeks ago asking them to delete my credit card information and to send me a written confirmation that this has been completed. Silence. I still have not heard from them to this day about this issue. And after reading the extremely high number of complaints, I am seeing that every issue is around the same thing, operations and how/why they are charging users. I also feel that I've been trying to communicate with them for so long that it's now just exhausting it's even about the money anymore. I just want people to know that they are not a good company to be associated with. It shouldn't take extreme actions before they decide to do something about an issue. This should not have taken months. I will email them at this new email address they have provided to see if they have removed my credit card off of their files.
Dear student,
We like so many businesses are encountering extreme challenges stemming from covid-19. The issues we face relate to staff challenges in all of our office locations including staff unable to attend work and also work from home. This is compounded by a massive increase in student volumes given the sudden shock to the world with new levels of unemployment and significant amounts of people worried about their futures. Last week ten times more students joined that would have been expected. Even with a full complement of staff this would have been challenging but in a covid-19 world far more so. This has put considerable strain on our teams in particular, the customer support.
That said, as per your request we have cancelled all of your subscriptions. We have also sent your payment details to our relevant team for refund.
You can also contact us directly at ***@shawacademy.com for any assistance.
Thank you
Was scammed into buying a "toolkit" through a "one-click purchase" popup, and then charged tuition after I'd requested to be removed from the course.
On March 27th I had been attempting to reschedule my classes when a pop-up flashed as I was clicking a date on the calendar, which apparently caused me to "purchase" a toolkit through a "one-click/buy now" option. Truly sneaky. When I requested a refund as I had decided to quit the course, I was told by their agent Paul that they would not refund it, and instead offered me *additionalresources and told me to get back to studying (even after I had explained I would no longer be pursuing the course as I did not agree with their professional conduct). It was truly underhanded.
I had then explicitly requested to be removed from the course (on the same day, March 27th). On April 14th I was charged tuition for the course!! They had failed to remove me from the course as asked. Given prior dealings, I am doubtful that a refund will be given.
A major part of wanting to quit the program was the awful phone calls at literally ALL hours of the day and night from Shaw Agents to tell me that my course was starting in 12 hours/24 hours/1 hour, etc, as well as constant emails, and then generally shady conduct as exemplified by the underhanded "one-click/purchase now" pop-up (that was endorses "in the fine print" as I was later told). Such an incredibly unprofessional group, and an awful business. Consumers deserve far better..
I would like the academy to own up to their truly underhanded and unprofessional conduct, and refund me the cost of the unwanted toolkit, as well as the cost of the tuition for a course I had clearly requested to be removed from (yet was totally steam-rolled and told to 'go back to studying'). It is over $100.00 that they have taken from me through very underhanded and unprofessional measures.
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
(The consumer indicated he/she DID NOT accept the response from the business.)
While they DID finally send me a refund, and I appreciate it, it should never have taken as long as it did, nor should I have had to contact the Revdex.com or reach out to multiple customer service departments. The request was completely valid from the very beginning, and I believe that this company was dishonest and unprofessional in their initial handling of the situation. Had they refunded the payment as requested, without requiring such a fight, I may have felt differently. This company behaved unprofessionally, and dealing with them was an unnecessary stressor in an already very trying time.
Unauthorized charge of $34 despite free trial
I have been offered free trial period for four weeks and free ecertificate and tool kit but I still cancelled it on phone. But they have still charged me $34 despite I cancel my subscription right away
They have to refund me my money as that was unauthorized
Dear Student,
Our support team has informed that the issue has been resolved.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Its resolved
S.A. deceptively made it so I could not fully cancel my trial membership on the app by necessary date b/c they required a phone call as the final step
I got a free four week trial for Shaw Academy on 2/19/2020. I did not want to continue so at the end of the trial period on 3/18/2020 I went to cancel on their app. I selected the necessary buttons to cancel but then it said that as a final step I had to call. I called but the business was closed for the day and didn't allow for messages. I then called as soon as their business opened the next morning (3/19/2020, 10 a.m.) to cancel. I spoke to one female associate and our phone call got disconnected. I called back and spoke to a male associate. He said that my account was cancelled. I later learned that my credit card was charged on 3/20/2020 despite me having cancelled. I tried to resolve the issue with Shaw Academy but they said that they could not refund me because they claim the "terms and conditions were made readily available." I disagree. I was not notified that a phone call during their normal business hours would be required. I went to cancel the subscription during the period of the 4-week trial and therefore should not have been charged. I believe Shaw Academy uses deceptive practices when it comes to cancelling their service. I did not get written "terms and conditions" or any thing that listed necessary steps to cancel when I signed up for the trial.
Otherwise I was pleased with their service.
I demand a full refund. I also think that they should email clients when they start with a free trial with written terms and conditions including clearly specified steps for cancellation. Also, the app should allow a client to cancel the service or if a phone call is absolutely necessary a message should be allowed to be left so that the person can cancel on the same date they attempt to cancel.
We're sorry to hear of your less than satisfactory experience with Shaw Academy and hope you will accept our sincerest apologies.
As per your request we have cancelled your subscription.
You can contact us directly at ***@shawacademy.com for refund related assistance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I demand a refund for the charge they placed after I had cancelled at the end of the free trial.
Dear Student,
Your refund has been processed as per your request. It will be credited back to your account within 5-7 business days.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
Getting the refund is fair and what I demanded.
When logging into my account, I can't see anything on the Homepage or any other pages. I emailed them already but their responses are not helpful!
I don't see anything in my Homepage anymore every time I try to sign-in into my account in Shaw Academy. I need to access my account to get my e-certificate that I paid for. I am still on their 4-week free trial offer now and today is the due date for it to be renewed to a regular subscription. I am worried they might charge my credit card for subscription already and yet I can't even use their services because of this issue. I already contacted them around 5 times already. I got 2 responses from two different customer supports but those replies are not helpful at all. Just plainly canned responses they used to send to their customers. It is really frustrating that they are actually not helping out in this matter. I am really wanting to get my e-Certificate but with this technical problem, not possible at all. Added to my stress is the subscription they will be charging me and yet I am not able to use their services.
I am looking forward to being able to use my Shaw Academy account again and get the e-Certificate that I paid for. I am hoping that the loading issue of my Homepage and other pages will get fixed as soon as possible. I am also hoping I won't get charge for the subscription yet while it is still not fixed. I don't want to be paying for those days that I am not able to use their platform at all.
Dear Student,
Our support team has informed that the issue has been resolved.
Thank you
Shaw Academy was misleading with the countdown timer of days of free trial left and charged several charges that I did not authorize.
I signed up to the Shaw Academy trial on March 15th on a 30 day free trial (please see screenshot of how 30 days is advertised). I also kept careful track on the displayed days left on my free trial. On April 13th the tracker said I had 1 day left but I was charged prior to end of day on April 13th at around 9PM. All along, the site said it would notify me before the end of my trial (this was not the case).
I tried to cancel immediately when I found I had been charged and the website misleadingly displayed that the number I had to call to cancel would only be open between 9-5PM which was not true as it is an automated message line.
Looking at the billing history I also found that several other charges had been made that I had no recollection of, with three "card validation fees" at the cost of $1 each and a $34.95 "toolkit" which I never purchased.
I sent an email to request a refund because these are several charges I did not consent to but received a generic reply that I see on another Revdex.com review. No effort was made to genuinely review my issue. I would never have shared my credit card details with this company knowing what I know now- my experience is that they charge you and there is no avenue for recourse - you will only get an automated reply. In addition, there are many discrepancies between what is advertised, the terms and conditions and what is displayed on the website which makes it confusing for the customer.
Shaw Academy needs to genuinely review their business practice and the website so that it is less misleading and exploitative.
I would like a refund of what I have been charged - in total 107.94 and that you remove all my credit card details from your site. You should genuinely review your business practice and aggressive marketing tactics.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right. You can contact us directly at ***@shawacademy.com for refund related assistance.
I signed up for the 4 week free Shaw Academy. They billed me $29.99 before the 4 weeks was up and won't refund even though I cancelled within the time
I signed up for the 4 week free Shaw Academy. They billed me $29.99 before the 4 weeks was up and won't refund even though I cancelled within the time frame. During my 4th and final week I got a phone call from someone at Shaw Academy. He was trying to get me to buy more weeks. I said I was only interested in the free 4 weeks and was going to cancel to avoid having to pay. He said make sure you cancel by Saturday. I cancelled on Friday but was still charged $29.99. I've been in email communication with them and they said that they won't refund my $29.99.
I would like my $29.99 refunded. Their representative assured me that if I cancel by Saturday I would get a refund and I did not.
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I was wrongly charged for a subscription that I did not sign up for and it is impossible to contact customer service.
I was charged 59.99 through pay pal. I have never signed up for any kind of subscription. I looked through all of my emails to see if maybe I accidently signed up for a free trial and I didn't find a single email from them, ever. I tried to find a contact to get it resolved and I just kept getting an automated voicemail saying their phones are turned off.
I just want a refund.
Dear Student,
As per your request we have cancelled your subscription.
The email ID linked to your account is found to be ***@nelson.kyschools.us
You can contact us directly at ***@shawacademy.com for refund related assistance.
I have signed up for Free Trail on Shaw Academy and it charged me 1 month subscription of 70CAD without my authorization on Paypal. I need the refund.
I saw an ad on Instagram to signup for free trail of 4 weeks on Shaw Academy. I signed up for free trail and I had to give payment details to open free trail account. Once I finished registration and opened my account, I noticed it charged me for full subscription of 1 month without my authorization. This is illegal way of charging money from users without the authorization.
I would like get to my refund of 70CAD which is charged illegally on my account and I want this Shaw academy website to be clear enough before deducting any money from users.
Dear Student,
Our support team has informed that your refund has been processed.
Thank you
(The consumer indicated he/she ACCEPTED the response from the business.)
I received an unauthorized charge of $59.99 after canceling my subscription before my 4-week free trial period ended.
I signed up for Shaw Academy's 4-week free trial for their graphic design program. I canceled my subscription after 48-hours as I did not like how intrusive their service is. After canceling, the site said I would NOT be charged. As of yesterday, I received an unauthorized charge of $59.99. After receiving the charge, I had to cancel my subscription a second time by calling their automated service that berates you about not following your goals. I got in contact with their priority support team (Ticket #XXXXXXX) but they refuse to provide me a refund for this charge. I demand to receive a refund as I canceled my subscription before the free trial ended and did not authorize to be charged. I am NOT interested in all of the free offers that the support team member has already tried pushing on me. He keeps referring to the terms and conditions but the terms and conditions clearly state that customers with a free trial will NOT be charged if they cancel their subscription before the end of the trial period.
I demand a full refund of $59.99 as I did not agree to continue my subscription and had already canceled my subscription before my free trial expired.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
I signed up for a free online 4-week leadership course. After the first course, I realized the course was not free. I cancelled and they charged me.
After the first course, I realized I had to purchase course materials and the certificate. That's not free! I didn't attend another class. They contacted me several times for missing class and I advised them that I wanted to cancel. I was told my account would be noted. I continued to receive reminders about class so I went online to cancel. It took me through several screens until it said I had to call to cancel. I called and a recording answered the call and said your call will be returned by a representative. No one ever called. I was then charged 29.99 for the course that I never attended nor did I intend on attending. This school is fraud. They never answered my calls or email requests. I was unable to cancel anytime, as stated. The course was garbage. And every person that contacted me about a class lied about making a note and hung up so quickly.
I want my money back! I was robbed! I asked multiple times prior to the 4 week deadline to cancel and they purposely ignored me to charge me for something that I never even used! I never attended a full class. I took the end of a class after they harassed me and I was not impressed! This is fraud! I want my money back so I can feel like this never happened.
We're sorry to hear you were less than satisfied with Shaw Academy. We give the highest priority to the quality of education and support to our students and we would like to make things right.
You can contact us directly at ***@shawacademy.com for refund related assistance.
Claim their diploma is OQF level 8 equivalent in Canada. Through research I found that this is in no way true. Company refuses to address issue
Fido offered a 3 month free trial and I ignorantly assumed this meant the company was on the level. They claim the diploma is OQF level 8 in Canada which it is not and all queries as to where there accreditation came from go ignored. On my member page it offered an e certificate and a course toolkit for 34.95 each. I clicked to see what that detailed and it purchased it with no confirmation. I'm then told no refunds can be issued. I have taken the issue up with the bank who have filed a claim and am in the process of making Rogers/Fido aware. I'm quite certain false claims of accreditation are fraudulent or at least hope they would be.
Refund in full as my purchase was accidental and this school makes false accreditation claims which I'm quite sure is fraudulent.
Hi ***,
Thanks for reaching out to us!
Having checked your account(***@hotmail.com), I see that you are not under any subscription as you had not entered your payment details while registering. So, it is not required to cancel anything.
Please be assured that you will not be charged for the membership until you subscribe.
You can still continue accessing your course until the end of the free access period.
If you have a different account with a different email address or wish to unsubscribe from our email and SMS notifications, please let us know.
I was charged by Shaw Academy for a purchase that I never made or requested on their eCertificates.
The 14th of April 2020 I was charged to my account (Account ID) the amount of $39.95 USD to my visa card for the purchase of an eCertificate for the professional diploma in social media marketing Module 1 by the Shaw Academy team. This purchase was not authorised nor requested by me, therefore, I would appreciate if the team could get in contact with me and procede to a full refund of the amount previously charged to me.
INVOICE NUMBER: XXXXXX
ID NUMBER: XXXXXXX.
I would like to receive a full refund of the $39.95 USD that I was charged to my card.
Dear Student,
Our support team has informed that your refund has been processed as per your request
Thank you