Our upstairs A/C stopped working in March 2017, we immediately called Fidelity to make a claim to get someone out to fix itAfter call after call and wait after wait they finally send *** *** * *** out*** diagnosed the problem as being the coil and recommended replacing itIt took an additional months for them to come do the work, in which I had to call them to find out what was going on and they proceeded to ask me for the serial numbers to order an air handler (this is the first I had heard of an air handler, they did not even know what model unit I had, when they had already been here and diagnosed the issue, which then was supposedly the coil)They finally came to fix the A/C, which was May 24th While they were here they told us that the previous people that had the house wired it wrong and they needed to re-wire itTo put things in perspective, our furnace runs on GasThey and Fidelity took it upon themselves to convert our furnace from gas to electric withou
We have had a home warranty with *** for years We have paid for septic coverage which is advertised as covering one pumping a year We used this service two years ago when our septic tank needed to be pumped...there were no technical issues, it was just full They sent *** plumbing and it was pumped for the $deductible Now our septic is full again, I called to get it set up for pumping and the man took my claim and said a plumber would be coming to confirm it needed to be pumped, at which time I paid my $deductible over the phone They sent a plumber who said they cannot check the levels in the tanks I called to let *** know that the guys they sent could not check the levels At which time they tell me septic pumping is only covered if there is a stoppage in the house I called back to gety $returned to me since they took a claim over the phone that wasn't covered At this time the representative spoke to someone in the authorization department who
First of all, how does this company get an A+ rating with the Revdex.com when out of reviews are negative?
Second of all, as everyone here is saying, DO NOT BUY A WARRANTY PLAN FROM FIDELITY They use horrible, inept contractors and they do not stand by their workWhen you call to get some resolution, all they do is give you the runaroundInstead of fixing the problem, they offer to submit a new work order for another service feeAlso, when I set up the initial service call, I asked to have my fireplace switch fixedThe electrician came out only to tell me that he doesn't work on those, even though it is an electrical wall switchIf not an electrician, then who?? When I called Fidelity, they said they don't fix those Well then why didn't they tell me that in the first place? Oh yes, because they wanted to take my money Terrible Bad business practices all aroundThey should be shut downCome on, Revdex.com, do your job here
Waited a week for somebody to replace my washing machine valvesSomebody finally shows up says yep they're are leaking he will have to call it in and come back laterThen I get a call telling me it was pre existing and not coveredThey would not refund my deductible and tried to charge me $*** to fix it
My double oven in my home went out and I have a home warranty bye FidelityI have been dealing with them a month before THANKS GIVING in OCTOBER and its now April and they keep giving me the run around and have had technicians over and even paid for a technician thatThey transfer me to different departments and different managers and authorization department is never open or available to speak toPlease help, I've paid hundreds of dollars on this home warranty and even more in service fees from this company and they are not replacing the department
I asked for my money back and never got a reply backBeen over a weekI found a better place and just asking to get my money backThey have the worse customer service I ever in countedNever reply and when I wanted service and said exactly what I wanted they refused service and sent someone out anywayIt took an hrto get my money back so I am going to another company
I bought the home warranty and one of my garage door opener popped open on its own and fried by itself when I was closing itThe contractor hired by FNHW came, a very young guy apparently not sure about what he was doing, took a few pictures and told us he could not do anything about it and left after minutesThe report he left us showed a broken cover and burned electronic board, consistent with what we observedHowever we didn't know that when he got back, his report to FNHW falsely insisted that the burned board was due to a power surge, which I was sure did not happenI contacted FNHW, was told that the warranty covers only 'wear and tear', meaning if you have something going wrong with your appliances, you are out of luck - FNHW only covers when the appliance 'dies naturally', which doesn't make senseWhen I contacted their customer services, after being put on hold for over an hour, I was hang up twiceWhen I finally got through, I was asked to have another professional to take a look and file a report to FNHW at my own cost, which I will doI will ask for arbitration on this issue and I would not recommend their service to anyoneI may cancel the contract depending on the outcome of further actionOverall, a quite negative experience
Submitted a request to have my AC fixed on a MondayIt is now Thursday evening (degrees) and still no ACTemps are in the upper 90s now but projected to be over on SaturdayWe have told them repeatedly that we have an infant daughter in the house and now they say it could be an additional 3-days just to get the partWhile I understand their interest in saving as much money for the company as possible, no one will offer us a reasonable solutionThe last agent that I spoke to literally suggested that I go to *** and puchase a small AC unit but when asked if Fidelity would pay for this, he stated that he would have to transfer me to a supervisorAsking customers to wait almost days for an AC repair when there is an infant in the home and temperatures are exceeding degrees is not only negligent but borderline criminalThey are quick to take your money and sign you up as a customer but forget about them trying to help you out in an emergencyI'm sure this service would be great if all you need is the occasional drain unclogging or lightbulb change but if you are looking for a home warranty company that will actually help you, this is NOT it!
** ** *** *** * *** *** * *** ** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** ** *** ***
On 8/my downstairs AC unit shut offI contacted fidelity to have a AC tech dispatchedThe tech came on 8/and ran some test and determined that my breaker had lost a leg of powerAfter pulling the breaker he found that the breaker never tripped and melted the breaker to the bus bar in the power boxThe tech moved the breaker to the bottom of the box and put a 40A instead of the recommended and previously used 30A and suggested to get an electrician Fidelity dispatched an electrician and they came on 8/he determined The bus bar and the surrounding breakers were all damaged and all he could do was move the three affected breakers down lower and couldn't replace panel due to warranty restrictionsSo now I have open breaker areas with a melted bus barI called fidelity today to try and get my panel replaced and they tell me that they wont replace it because the contract doesn't cover second hand damage caused by initial failure such as water fire etcI don't think they
This company is the absolute worst one to work withI called the beginning of January to schedule a service on my range, and an appointment was scheduled for January 16th, That one then got cancelled because of snow, and rescheduled for January 31stThe technician came out and ordered partsI was told he was going to come back out and fix it on February 8thNobody came out and no call to meI then called them and they said they were still waiting on parts, and would call when they arrivedNo call, so I called them on February 16th, and was told it would either be fixed by March 10th, or replacedIt never got fixed so I called them on March 12th, I spoke with a customer service rep, and was told that they didn't have the report to issue a replacement, and couldn't get it, and they would send somebody new out tomorrow to check with a different vendorI said this was not acceptable because it's not my fault they don't have the report, and that a replacement needs to be issued since this is going on months nowI asked him who his supervisor was and he gave me a nameI asked to be transferred to him, and was then put on holdI then was speaking with a woman who said she was the Customer Service Rep SupervisorI asked her if she knew anybody by the name that was given to me, and she didn't know who I was talking aboutThe first rep gave a name of his supervisorThey ended the call with saying that they will call me by the end of the day with an update, but that now they can't promise a replacementI hate that I have to even give them one star, when they don't even deserve that, after lying, putting the service off, and not keeping up with what they saidThey've never returned a single call so we'll see if they call by the end of the day
I had filed a complaint *** with Revdex.com but the response received from the business was not satisfactoryI had to be out of town unfortunately and could not respond back to Revdex.com complaint within the time period due to which the complaint was closed
The response received states that the service fee applies even if the warranty does not cover the repairOur contract did not have coverage for solar panelsWe however confirmed with the service rep regarding the repair and that it only involved fixing a pipe and was not on the solar or in the roofAfter initial assessment and discussions, the service was requestedWe do feel that the contract terms was misused and exploited by requesting a service for an ambiguous repair issue
This home warrranty policy was purchased by the real estate agent and paid for through the closing of my home on July 28th, Termite damage was discovered a short time later, and a claim was filedIt was then denied due to a clerical error which was finally rectified and a partial payment of $for a $fee paid, was finally sent in November When this discrepency was questioned in January 2017, the first represnetative I spoke with was unclear from the file what the short payment was and gave me the authorization department numberAt this number I spoke with a very rude representative named *** where I was informed of a $fee specific to termite coverage of which I was previously uninformed in all the previous contacts regarding the claimHis rudeness in conjunction with what I felt was a change in what had been previously conveyed prompted me to ask for a supervisorI was told he would not do so and when I asked for his last name, he refused to give
I live in one of the hottest cities in the US and my air condionerroke broke a week agoNo amount of pleading with fidelity has worked to fix this prolemI have never in my life been treated so badly
I was so very disappointed with FidelityAccording to their contract, you will be charged the service fee whether the service is covered or notWhat this means is they wont tell you at the time you schedule it that it is not covered but they will still charge you a feeThey have prior knowledge that the item is not covered but they go ahead and let you have the contractor come out for nothing so that you can be charged $This is not ethical business
By far the ABSOLUTE worst home insurance company to dateWe have been trying to get a pipe fixed that connects our kitchen sink, dish washer and refrigerator for over a month with absolutely no helpThey sent out someone the first time who REFUSED to go under the house because "he wouldn't fit" when the gentleman who originally told us about the leak was able to fit just fineSo no service that dayThen, another man came and was to look behind our refrigerator but was requiring my 110lbs mother to move the fridge out of the way because it was a liability for him to do itSo again no serviceEach and every single time we call to put in a request, we are placed on hold for over hours at a time, collectively among multiple phone calls because the system hangs up on us after an hour and a halfOn top of it, they, without notice, suspended our warrantySo the option of even trying to figure this out online is also out of the questionThis company should be 100% shut down
I recently bought a new Townhouse and within two weeks or so my water heater broke so I was in need to use my Home Warranty sooner then I would have likedFirst off I called Fidelity National Home Warranty with my problem and the fact the water heater is inside the house not in the garage makes it for most homeowners a number one priorityWhen filing the claim the operator took my information and told me that it is a priority and would put a rush to get someone out to fix itShe then asked for the standard co-pay that is required for each claim of $I waited all day and no call from anyone so about to hours later I called back and asked the operator for a updateThey stated that they had no "payment for my policy" and was trying to get a hold of my escrow company to see if it had been paidNO ONE called me to inform me that there were concerns regarding weather or not my policy had been paid in escrow or not BUT they took my co-paymentIf the policy was in question yo
This is the WORST home warranty you can buyDO NOT SPEND YOUR MONEY I called three times, and spend minutes, minutes and minutes respectivelyThe issue was a safety one, with arcing in my garage caused by a faulty external lightI was told that the fixture wasn't covered, and therefore I would have to pay for the entire service call and repair myself (over $600)The rep told me the electricity running through the metal walls of my garage was my own problem, since it originated in the fixture and any issue caused by the fixture was void, even one of extreme fire safetyTHIS INSURANCE IS A SCAM
I filed a claim with Fidelity at the end of September for my Water HeaterI just bought a brand new home, and my water heater stopped working and starting leakingFidelity did great at getting someone out to inspect the water heater, and after that things went down hillThey called me back about days after the inspection happened and advised they would be covering the water heater cost, except for the permit fee, the code upgrade, and the debris removal which totaled about *** I told Fidelity I would have to call them back and needed them to send me a copy of my contract that I never received from them in the first placeI decided later that day it was imperative to have hot water as soon as possible, and called them back to consent to the out of pocket costsWhen I gave my consent I requested to see a copy of the permit, the code upgrade, and the debris costs due to the high out pocket expenseIt has been over weeks since I gave my consent to the out of pocket costI still have no hot water, and when Fidelity called me to discuss after I filed a status update on their website, they told me the person I gave my consent to did not log it and did not schedule the serviceBottom line is I have gone over weeks with no hot water in my homeI attempted to reach the contractor they sent out many times, with no return phone call as wellI am very unhappy with the service that this warranty providedAt ***out of pocket and a month with no hot water because someone did not schedule the service is a beyond absurd to meI probably would of been better of buying my own water heater and putting it inThey didn't cover anythingI feel that by asking them to see proof of the ridiculous cost they were asking for the lady did not file my service callUNPROFESSIONALI could of got a hot water heater for ***and paid someone to install it for *** This warranty is crap
On 01/30/i called to open a claim in regards to two leaky restroomsFidelity said a plumber would call me in business hours nobody never called so I called the plumber myself, *** *** said they did not had any availability until the following week, the manager was very rude to me and said just to call somebody elseI called fidelity again and told them what happened they said unfortunately they were the only plumber they had in my area so I went ahead and scheduled with *** ***, I waited all day and they never showed up I called them and she said he wasn't going to be able to come that he would be available the following day, finally he showes up and walks out to his truck and tells me you have more than *** dollars in damage I need to call the warranty for approval he didn't touch anything inside my house just walk in and walk outIt has been weeks I have been calling the plumber and he rehects my calls and does not respond to messages y been doing the same wi
I thought I was being smart by protecting my investment with purchasing a home warranty contract through Fidelity National I was naive thinking that this company would actually cover the cost if any issues occurred
I have a tenant, who is a good friend, that is renting my condo He had an issue with the kitchen water fixture To my dismay, Fidelity National would not cover the cost to repair the kitchen fixture citing that the tenant had cut the kitchen fixture with a saw I couldn't help but hysterically laugh when they told me that....and then I realized that they were dead serious So....of course I had to fork out another $to fix the kitchen fixture
In conclusion, if you have $to waste that will give you peace of mind until an issue occurs, then by all means waste your money on purchasing a home warranty through fidelity national
Our upstairs A/C stopped working in March 2017, we immediately called Fidelity to make a claim to get someone out to fix itAfter call after call and wait after wait they finally send *** *** * *** out*** diagnosed the problem as being the coil and recommended replacing itIt took an additional months for them to come do the work, in which I had to call them to find out what was going on and they proceeded to ask me for the serial numbers to order an air handler (this is the first I had heard of an air handler, they did not even know what model unit I had, when they had already been here and diagnosed the issue, which then was supposedly the coil)They finally came to fix the A/C, which was May 24th While they were here they told us that the previous people that had the house wired it wrong and they needed to re-wire itTo put things in perspective, our furnace runs on GasThey and Fidelity took it upon themselves to convert our furnace from gas to electric withou
We have had a home warranty with *** for years We have paid for septic coverage which is advertised as covering one pumping a year We used this service two years ago when our septic tank needed to be pumped...there were no technical issues, it was just full They sent *** plumbing and it was pumped for the $deductible Now our septic is full again, I called to get it set up for pumping and the man took my claim and said a plumber would be coming to confirm it needed to be pumped, at which time I paid my $deductible over the phone They sent a plumber who said they cannot check the levels in the tanks I called to let *** know that the guys they sent could not check the levels At which time they tell me septic pumping is only covered if there is a stoppage in the house I called back to gety $returned to me since they took a claim over the phone that wasn't covered At this time the representative spoke to someone in the authorization department who
First of all, how does this company get an A+ rating with the Revdex.com when out of reviews are negative?
Second of all, as everyone here is saying, DO NOT BUY A WARRANTY PLAN FROM FIDELITY They use horrible, inept contractors and they do not stand by their workWhen you call to get some resolution, all they do is give you the runaroundInstead of fixing the problem, they offer to submit a new work order for another service feeAlso, when I set up the initial service call, I asked to have my fireplace switch fixedThe electrician came out only to tell me that he doesn't work on those, even though it is an electrical wall switchIf not an electrician, then who?? When I called Fidelity, they said they don't fix those Well then why didn't they tell me that in the first place? Oh yes, because they wanted to take my money Terrible Bad business practices all aroundThey should be shut downCome on, Revdex.com, do your job here
Waited a week for somebody to replace my washing machine valvesSomebody finally shows up says yep they're are leaking he will have to call it in and come back laterThen I get a call telling me it was pre existing and not coveredThey would not refund my deductible and tried to charge me $*** to fix it
My double oven in my home went out and I have a home warranty bye FidelityI have been dealing with them a month before THANKS GIVING in OCTOBER and its now April and they keep giving me the run around and have had technicians over and even paid for a technician thatThey transfer me to different departments and different managers and authorization department is never open or available to speak toPlease help, I've paid hundreds of dollars on this home warranty and even more in service fees from this company and they are not replacing the department
I asked for my money back and never got a reply backBeen over a weekI found a better place and just asking to get my money backThey have the worse customer service I ever in countedNever reply and when I wanted service and said exactly what I wanted they refused service and sent someone out anywayIt took an hrto get my money back so I am going to another company
I bought the home warranty and one of my garage door opener popped open on its own and fried by itself when I was closing itThe contractor hired by FNHW came, a very young guy apparently not sure about what he was doing, took a few pictures and told us he could not do anything about it and left after minutesThe report he left us showed a broken cover and burned electronic board, consistent with what we observedHowever we didn't know that when he got back, his report to FNHW falsely insisted that the burned board was due to a power surge, which I was sure did not happenI contacted FNHW, was told that the warranty covers only 'wear and tear', meaning if you have something going wrong with your appliances, you are out of luck - FNHW only covers when the appliance 'dies naturally', which doesn't make senseWhen I contacted their customer services, after being put on hold for over an hour, I was hang up twiceWhen I finally got through, I was asked to have another professional to take a look and file a report to FNHW at my own cost, which I will doI will ask for arbitration on this issue and I would not recommend their service to anyoneI may cancel the contract depending on the outcome of further actionOverall, a quite negative experience
Submitted a request to have my AC fixed on a MondayIt is now Thursday evening (degrees) and still no ACTemps are in the upper 90s now but projected to be over on SaturdayWe have told them repeatedly that we have an infant daughter in the house and now they say it could be an additional 3-days just to get the partWhile I understand their interest in saving as much money for the company as possible, no one will offer us a reasonable solutionThe last agent that I spoke to literally suggested that I go to *** and puchase a small AC unit but when asked if Fidelity would pay for this, he stated that he would have to transfer me to a supervisorAsking customers to wait almost days for an AC repair when there is an infant in the home and temperatures are exceeding degrees is not only negligent but borderline criminalThey are quick to take your money and sign you up as a customer but forget about them trying to help you out in an emergencyI'm sure this service would be great if all you need is the occasional drain unclogging or lightbulb change but if you are looking for a home warranty company that will actually help you, this is NOT it!
** ** *** *** * *** *** * *** ** *** *** *** *** ** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** ** *** ***
On 8/my downstairs AC unit shut offI contacted fidelity to have a AC tech dispatchedThe tech came on 8/and ran some test and determined that my breaker had lost a leg of powerAfter pulling the breaker he found that the breaker never tripped and melted the breaker to the bus bar in the power boxThe tech moved the breaker to the bottom of the box and put a 40A instead of the recommended and previously used 30A and suggested to get an electrician Fidelity dispatched an electrician and they came on 8/he determined The bus bar and the surrounding breakers were all damaged and all he could do was move the three affected breakers down lower and couldn't replace panel due to warranty restrictionsSo now I have open breaker areas with a melted bus barI called fidelity today to try and get my panel replaced and they tell me that they wont replace it because the contract doesn't cover second hand damage caused by initial failure such as water fire etcI don't think they
This company is the absolute worst one to work withI called the beginning of January to schedule a service on my range, and an appointment was scheduled for January 16th, That one then got cancelled because of snow, and rescheduled for January 31stThe technician came out and ordered partsI was told he was going to come back out and fix it on February 8thNobody came out and no call to meI then called them and they said they were still waiting on parts, and would call when they arrivedNo call, so I called them on February 16th, and was told it would either be fixed by March 10th, or replacedIt never got fixed so I called them on March 12th, I spoke with a customer service rep, and was told that they didn't have the report to issue a replacement, and couldn't get it, and they would send somebody new out tomorrow to check with a different vendorI said this was not acceptable because it's not my fault they don't have the report, and that a replacement needs to be issued since this is going on months nowI asked him who his supervisor was and he gave me a nameI asked to be transferred to him, and was then put on holdI then was speaking with a woman who said she was the Customer Service Rep SupervisorI asked her if she knew anybody by the name that was given to me, and she didn't know who I was talking aboutThe first rep gave a name of his supervisorThey ended the call with saying that they will call me by the end of the day with an update, but that now they can't promise a replacementI hate that I have to even give them one star, when they don't even deserve that, after lying, putting the service off, and not keeping up with what they saidThey've never returned a single call so we'll see if they call by the end of the day
I had filed a complaint *** with Revdex.com but the response received from the business was not satisfactoryI had to be out of town unfortunately and could not respond back to Revdex.com complaint within the time period due to which the complaint was closed
The response received states that the service fee applies even if the warranty does not cover the repairOur contract did not have coverage for solar panelsWe however confirmed with the service rep regarding the repair and that it only involved fixing a pipe and was not on the solar or in the roofAfter initial assessment and discussions, the service was requestedWe do feel that the contract terms was misused and exploited by requesting a service for an ambiguous repair issue
This home warrranty policy was purchased by the real estate agent and paid for through the closing of my home on July 28th, Termite damage was discovered a short time later, and a claim was filedIt was then denied due to a clerical error which was finally rectified and a partial payment of $for a $fee paid, was finally sent in November When this discrepency was questioned in January 2017, the first represnetative I spoke with was unclear from the file what the short payment was and gave me the authorization department numberAt this number I spoke with a very rude representative named *** where I was informed of a $fee specific to termite coverage of which I was previously uninformed in all the previous contacts regarding the claimHis rudeness in conjunction with what I felt was a change in what had been previously conveyed prompted me to ask for a supervisorI was told he would not do so and when I asked for his last name, he refused to give
I live in one of the hottest cities in the US and my air condionerroke broke a week agoNo amount of pleading with fidelity has worked to fix this prolemI have never in my life been treated so badly
I was so very disappointed with FidelityAccording to their contract, you will be charged the service fee whether the service is covered or notWhat this means is they wont tell you at the time you schedule it that it is not covered but they will still charge you a feeThey have prior knowledge that the item is not covered but they go ahead and let you have the contractor come out for nothing so that you can be charged $This is not ethical business
By far the ABSOLUTE worst home insurance company to dateWe have been trying to get a pipe fixed that connects our kitchen sink, dish washer and refrigerator for over a month with absolutely no helpThey sent out someone the first time who REFUSED to go under the house because "he wouldn't fit" when the gentleman who originally told us about the leak was able to fit just fineSo no service that dayThen, another man came and was to look behind our refrigerator but was requiring my 110lbs mother to move the fridge out of the way because it was a liability for him to do itSo again no serviceEach and every single time we call to put in a request, we are placed on hold for over hours at a time, collectively among multiple phone calls because the system hangs up on us after an hour and a halfOn top of it, they, without notice, suspended our warrantySo the option of even trying to figure this out online is also out of the questionThis company should be 100% shut down
I recently bought a new Townhouse and within two weeks or so my water heater broke so I was in need to use my Home Warranty sooner then I would have likedFirst off I called Fidelity National Home Warranty with my problem and the fact the water heater is inside the house not in the garage makes it for most homeowners a number one priorityWhen filing the claim the operator took my information and told me that it is a priority and would put a rush to get someone out to fix itShe then asked for the standard co-pay that is required for each claim of $I waited all day and no call from anyone so about to hours later I called back and asked the operator for a updateThey stated that they had no "payment for my policy" and was trying to get a hold of my escrow company to see if it had been paidNO ONE called me to inform me that there were concerns regarding weather or not my policy had been paid in escrow or not BUT they took my co-paymentIf the policy was in question yo
This is the WORST home warranty you can buyDO NOT SPEND YOUR MONEY I called three times, and spend minutes, minutes and minutes respectivelyThe issue was a safety one, with arcing in my garage caused by a faulty external lightI was told that the fixture wasn't covered, and therefore I would have to pay for the entire service call and repair myself (over $600)The rep told me the electricity running through the metal walls of my garage was my own problem, since it originated in the fixture and any issue caused by the fixture was void, even one of extreme fire safetyTHIS INSURANCE IS A SCAM
I filed a claim with Fidelity at the end of September for my Water HeaterI just bought a brand new home, and my water heater stopped working and starting leakingFidelity did great at getting someone out to inspect the water heater, and after that things went down hillThey called me back about days after the inspection happened and advised they would be covering the water heater cost, except for the permit fee, the code upgrade, and the debris removal which totaled about *** I told Fidelity I would have to call them back and needed them to send me a copy of my contract that I never received from them in the first placeI decided later that day it was imperative to have hot water as soon as possible, and called them back to consent to the out of pocket costsWhen I gave my consent I requested to see a copy of the permit, the code upgrade, and the debris costs due to the high out pocket expenseIt has been over weeks since I gave my consent to the out of pocket costI still have no hot water, and when Fidelity called me to discuss after I filed a status update on their website, they told me the person I gave my consent to did not log it and did not schedule the serviceBottom line is I have gone over weeks with no hot water in my homeI attempted to reach the contractor they sent out many times, with no return phone call as wellI am very unhappy with the service that this warranty providedAt ***out of pocket and a month with no hot water because someone did not schedule the service is a beyond absurd to meI probably would of been better of buying my own water heater and putting it inThey didn't cover anythingI feel that by asking them to see proof of the ridiculous cost they were asking for the lady did not file my service callUNPROFESSIONALI could of got a hot water heater for ***and paid someone to install it for *** This warranty is crap
On 01/30/i called to open a claim in regards to two leaky restroomsFidelity said a plumber would call me in business hours nobody never called so I called the plumber myself, *** *** said they did not had any availability until the following week, the manager was very rude to me and said just to call somebody elseI called fidelity again and told them what happened they said unfortunately they were the only plumber they had in my area so I went ahead and scheduled with *** ***, I waited all day and they never showed up I called them and she said he wasn't going to be able to come that he would be available the following day, finally he showes up and walks out to his truck and tells me you have more than *** dollars in damage I need to call the warranty for approval he didn't touch anything inside my house just walk in and walk outIt has been weeks I have been calling the plumber and he rehects my calls and does not respond to messages y been doing the same wi
I thought I was being smart by protecting my investment with purchasing a home warranty contract through Fidelity National I was naive thinking that this company would actually cover the cost if any issues occurred
I have a tenant, who is a good friend, that is renting my condo He had an issue with the kitchen water fixture To my dismay, Fidelity National would not cover the cost to repair the kitchen fixture citing that the tenant had cut the kitchen fixture with a saw I couldn't help but hysterically laugh when they told me that....and then I realized that they were dead serious So....of course I had to fork out another $to fix the kitchen fixture
In conclusion, if you have $to waste that will give you peace of mind until an issue occurs, then by all means waste your money on purchasing a home warranty through fidelity national