My husband and I put in a service request for our refrigerator which was not dispensing water and leaking when we tried to dispense waterThe service men that were sent did not fix the problemWhen I called Fidelity to express and resolve my frustration of missing a whole day of work for this, possible water damage to my floor, and possibly getting sick fro the service man who claimed he may have the flu, they only offered to send out a different tech from the same companyI then expressed that I would like a different company with no service charge to me, and the gentleman refused to send another company
I thought I was being smart by protecting my investment with purchasing a home warranty contract through Fidelity National I was naive thinking that this company would actually cover the cost if any issues occurred
I have a tenant, who is a good friend, that is renting my condo He had an issue with the kitchen water fixture To my dismay, Fidelity National would not cover the cost to repair the kitchen fixture citing that the tenant had cut the kitchen fixture with a saw I couldn't help but hysterically laugh when they told me that....and then I realized that they were dead serious So....of course I had to fork out another $to fix the kitchen fixture
In conclusion, if you have $to waste that will give you peace of mind until an issue occurs, then by all means waste your money on purchasing a home warranty through fidelity national
This home warrranty policy was purchased by the real estate agent and paid for through the closing of my home on July 28th, Termite damage was discovered a short time later, and a claim was filedIt was then denied due to a clerical error which was finally rectified and a partial payment of $for a $fee paid, was finally sent in November When this discrepency was questioned in January 2017, the first represnetative I spoke with was unclear from the file what the short payment was and gave me the authorization department numberAt this number I spoke with a very rude representative named *** where I was informed of a $fee specific to termite coverage of which I was previously uninformed in all the previous contacts regarding the claimHis rudeness in conjunction with what I felt was a change in what had been previously conveyed prompted me to ask for a supervisorI was told he would not do so and when I asked for his last name, he refused to give
I have had nothing but difficulty with this comp\any who can take *** for a year's warranty but cannot deliver servicesI have been on hold with this company three times for more than minutes at a time to be told that a service person cannot attend to my air conditioner for days
We have had a home warranty with *** for years We have paid for septic coverage which is advertised as covering one pumping a year We used this service two years ago when our septic tank needed to be pumped...there were no technical issues, it was just full They sent *** plumbing and it was pumped for the $deductible Now our septic is full again, I called to get it set up for pumping and the man took my claim and said a plumber would be coming to confirm it needed to be pumped, at which time I paid my $deductible over the phone They sent a plumber who said they cannot check the levels in the tanks I called to let *** know that the guys they sent could not check the levels At which time they tell me septic pumping is only covered if there is a stoppage in the house I called back to gety $returned to me since they took a claim over the phone that wasn't covered At this time the representative spoke to someone in the authorization department who
Warranty is not worth the paper it is written onTrip charge is $which is fine but the venders they have on call are ill prepared and trainedHad their HVAC person state that the electrical power is the issue when an GFI was trippedminutes later, after I had a discussion with the gentlemen he realized that I was an EE and could lie to me and get away from an issueThree trips later and two service company later they decided that it is in their best interest to call the heater as a lost cause and need to replaceInteresting thing is that they call the customer and state that they can offer little money for the replacement and they make the customer pay for the installation chargesThey call it an modification fee, since the unit they are installing is nothing like the unit that was previously installedCrooked company and hope that anyone who has this warranty does not have the same issues
By far the ABSOLUTE worst home insurance company to dateWe have been trying to get a pipe fixed that connects our kitchen sink, dish washer and refrigerator for over a month with absolutely no helpThey sent out someone the first time who REFUSED to go under the house because "he wouldn't fit" when the gentleman who originally told us about the leak was able to fit just fineSo no service that dayThen, another man came and was to look behind our refrigerator but was requiring my 110lbs mother to move the fridge out of the way because it was a liability for him to do itSo again no serviceEach and every single time we call to put in a request, we are placed on hold for over hours at a time, collectively among multiple phone calls because the system hangs up on us after an hour and a halfOn top of it, they, without notice, suspended our warrantySo the option of even trying to figure this out online is also out of the questionThis company should be 100% shut down
I have Fidelity home warranty planThe AV unit is covered under the warranty planThe HAVC was broken and Fidelity sent a technician to repair, the technician informed me the transformer in the unit was broken and he was going to return and replace themOne week had passed he has not comeI contacted Fidelity customer service, they said I had to talk to authorization office and transferred me there without listening to meI was on hold on the line for over minutes no one answeredI called the customer service again and insisted to talk to the manager, they declined to transfer me to talk to the manager, and put me over to authorization office and held me waiting for another minutes then no answerNo one was answering my call and they wanted to decline a covered claim with no explanation
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from *** *** and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower *** wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
I hold a Fidelity Home WarrantyWhen my dishwasher broke, I reached out to FidelityThey had a vendor contact me, and several days later he arrived (late) to examine the dishwasherHe departed and said he would order the partThat was a FridayThe following week I called the vendor to check the status of my repairHis rep was unaware of my existenceAfter some time, the rep then told me the part was available and the repair would be done FridayThat Friday the vendor did not show or callHe was unreachable by phoneI contacted Fidelity, who managed to reach the vendor through "back lines." The vendor claimed the part had not arrived and that the appointment for that day was a mistakeThe repair was rescheduled for the following weekThe following week, the vendor again did not show or callI contacted Fidelity, who managed to reach the vendor after several hoursThe vendor claimed the part "was unavailable for pickup" despite it only being around 3pmWhen I requested more details, such as why it was unavailable or when had it been ordered, Fidelity could not provide any detailsThe repair was rescheduled for the following MondayThat Monday the vendor once again did not show or callI contacted Fidelity, who claimed they were unable to reach the vendor but left a messageSeveral hours later, the vendor called and once again claimed the part was unavailableHe rescheduled the repair for WednesdayAt that point, I contacted Fidelity and requested a new vendorFidelity informed me they would not do so as the part had been ordered (I doubt it had) and they could only offer me a "buy out" to perform the repair myselfAfter weeks of delays and a disgusting lack of professionalism, the best that a national company could offer was the cost of the partFidelity had no interest in customers or their timeIt employs hack vendors who can't be bothered to even make a one minute phone callDo not under any circumstances spend one cent on this companyIt is a plague that will waste your time
Worst customer service I've experienced in my entire life They require you to pay a $service fee each time you request a technician, but they don't diagnose anything so you either pay it again the next time it breaks or you pay out of pocket to have it fixed by a 3rd party You can't trust anything they say...we were told they would give us a second opinion at no cost and then sent us a $bill and called it a "labor charge" We paid over $in service fees for them to never fix anything, huge waste of money AFTER already paying your annual contract fee! DO NOT USE THEM!
Approximately months ago, I stepped out of the shower to no drainage, water staying in tub, toilets not flushing, sinks not drainingI tried calling the Home Warranty company, but after being on hold for an inordinate amount of time, I simply hung up an called a PlummerPlummer came out and made repairs totaling roughly $***I attempted calling warranty company again to no availI then emailed, but never received anything backI finally got a hold of someone, but they couldn't do anything but collect money to renewThey transferred me, but back to same departmentThis person informed me that I wouldn't be able to make a claim anyway and that they cannot reimburse me for a claim I paid upfrontSeriously? I am an insurance agent and my company does this constantly!! So, even though it sounds like there would have been coverage, I am not receiving any and they still asked me to renewI don't even know what to do and when I asked to file a complaint, they transferred me to
Company is refusing to cover a interior portion of an air conditioner unit that has been reported by multiple AC companies as "running, but faulty" Due to the fact that the AC is running, they say that it is to manufacturers specifications
The motor is overheating, and leaking oil creating a fire hazard The coils, drain pan, and piping is all rusted so badly that we were told it is leaking causing mold to grow
This is a significant safety concern, yet it still works so they are covering it Upon asking what happens if a fire starts, it is transferred to the insurance for liability so they are still not liable for anything
They have sent two companies out charging us service fees and saying the unit needs to be replaced, yet they are still not willing to do anything
I would not pay for a warranty through this company, ever again
Home Warranty Plan covers ACUnit went out 7/17/It has been over a month, several contractors reassigned to the claim and still AC is not fixedCurrent contractor claims Fidelity has ordered the wrong part times and he also informed us that he advised Fidelity the unit should be replaced and that the compressor might fix it temporarilyI hired my own contractor and he confirmed the exact same diagnostic, the unit must be replacedI have been on hold trying to reach the "Authorization" department on different occasions for 20+ minutes each timeI have been disconnected while sitting on hold 20+ times so many times I can't count
We have had to rely on this company twice now for major repairs in our homeBoth times have been a complete disasterFirst cold front this year our furnace went out we had contractors out and found out it needed to be replacedAfter speaking with Fidelity they supposedly ordered the parts, two weeks later we were told we never "okayed" the amount we'd have to pay, so parts were never ordered(This came as a surprise to us seeing as we'd called and spoke to multiple people in purchasing about when the parts would be delivered in the weeks prior.) Finally, after demanding to speak to someone who could give answers, and going back and forth for another couple weeks the problem was resolved and our furnace was replaced near the end of winterNow for the second time, during the beginning of June our AC started giving us trouble so we called and they sent the contractor out who said it needed to be replacedAfter submitting everything Fidelity called and told us the amount we'd have to pay for "modifications" we approved it and they said the order was being placed and should take 3-business days to receiveAfter calling both the contractor and Fidelity, over business days later we were told that they could not see the exact date of delivery because it was on a truck, should be a couple more daysA few days later we call again and we are then told that the reason it's taken so long is because an essential part had been on back order and they needed the okay to order another part in its placeThis is now two weeks after we were told the order was placed and would be received by the contractor in at most business daysAlso the first time we've heard of anything being on back orderMy fiancé and I both have called multiple times asking to speak to a supervisorWe've both been hung up on atleast once and he's been told twice that a supervisor would follow up with him and never received a call backNot once have we received an apology, in fact every time we ask how this will be taken care of the only option we are given is for them to give us a check to find a different contractor ourselvesMeanwhile it's July 2nd we are going on almost a month now with a two year old and a dog in the house with no AC in TexasOn top of the $we will be paying for this to be fixed we also had to spring for a window unit so that atleast one room in our home is bearable (The rest of our house is degrees btw)
Very bad experienceI called Fidelity National Home Warranty to get help for my pipe like on Sunday, May 20, I told them that there is no water in the house and asking them rush serviceHowever, there is no one ready to help me, I called five times, every time their response is "we are finding the vendorwait until we found some one"There is a lot of venders in our area but they are not willing to pay rush service Five of the customer service representative who I spoke them were very disrespectful, careless, and unprofessionalJust they would like to give you order instead of helpI asked to speak the manager, they are not willing to transfer the phone to their managerThey told me the Manager will call me, but no one calling meI was very disappointed; I never experienced the worst experience like thisNo more Fidelity National Home Warranty!!!!
This is clearly the home warranty company that only pays for claims if there is a zombie apocalypseMy mortgage company included the policy when I bought my home and I did not receive documents on the policy until after the first year renewalNow they are denying my claim for a plumbing issue, the feeder valve that leads from the house to the landscaping burstThey are also refusing to refund the $co-payAVOID THIS POLICY AND COMPANY AT ALL COSTS
I have had a clothes washer malfunction since the end of JulyThe first two visits, the contract provider, *** Appliances replaced, parts, that did not fix the problemThe next two visits, I was told they could not duplicate the problem, despite their being wet clothesin the washers, with water still in the machineThe fifth visit, and third tech said the same thing, but said to find the problem the machine had to go to the shopThe supervisor denied this, and when I offered to have it done here she also told the tech no(I overheard discussion that he had two more places) I contacted FHW company, and their supervisor said this wasn't in my contract, and I read the contract and have seen that yes, they can't take it to the shop, BUT nothing about doing the required work to duplicate the issue
My husband and I put in a service request for our refrigerator which was not dispensing water and leaking when we tried to dispense waterThe service men that were sent did not fix the problemWhen I called Fidelity to express and resolve my frustration of missing a whole day of work for this, possible water damage to my floor, and possibly getting sick fro the service man who claimed he may have the flu, they only offered to send out a different tech from the same companyI then expressed that I would like a different company with no service charge to me, and the gentleman refused to send another company
I thought I was being smart by protecting my investment with purchasing a home warranty contract through Fidelity National I was naive thinking that this company would actually cover the cost if any issues occurred
I have a tenant, who is a good friend, that is renting my condo He had an issue with the kitchen water fixture To my dismay, Fidelity National would not cover the cost to repair the kitchen fixture citing that the tenant had cut the kitchen fixture with a saw I couldn't help but hysterically laugh when they told me that....and then I realized that they were dead serious So....of course I had to fork out another $to fix the kitchen fixture
In conclusion, if you have $to waste that will give you peace of mind until an issue occurs, then by all means waste your money on purchasing a home warranty through fidelity national
This home warrranty policy was purchased by the real estate agent and paid for through the closing of my home on July 28th, Termite damage was discovered a short time later, and a claim was filedIt was then denied due to a clerical error which was finally rectified and a partial payment of $for a $fee paid, was finally sent in November When this discrepency was questioned in January 2017, the first represnetative I spoke with was unclear from the file what the short payment was and gave me the authorization department numberAt this number I spoke with a very rude representative named *** where I was informed of a $fee specific to termite coverage of which I was previously uninformed in all the previous contacts regarding the claimHis rudeness in conjunction with what I felt was a change in what had been previously conveyed prompted me to ask for a supervisorI was told he would not do so and when I asked for his last name, he refused to give
I have had nothing but difficulty with this comp\any who can take *** for a year's warranty but cannot deliver servicesI have been on hold with this company three times for more than minutes at a time to be told that a service person cannot attend to my air conditioner for days
We have had a home warranty with *** for years We have paid for septic coverage which is advertised as covering one pumping a year We used this service two years ago when our septic tank needed to be pumped...there were no technical issues, it was just full They sent *** plumbing and it was pumped for the $deductible Now our septic is full again, I called to get it set up for pumping and the man took my claim and said a plumber would be coming to confirm it needed to be pumped, at which time I paid my $deductible over the phone They sent a plumber who said they cannot check the levels in the tanks I called to let *** know that the guys they sent could not check the levels At which time they tell me septic pumping is only covered if there is a stoppage in the house I called back to gety $returned to me since they took a claim over the phone that wasn't covered At this time the representative spoke to someone in the authorization department who
Warranty is not worth the paper it is written onTrip charge is $which is fine but the venders they have on call are ill prepared and trainedHad their HVAC person state that the electrical power is the issue when an GFI was trippedminutes later, after I had a discussion with the gentlemen he realized that I was an EE and could lie to me and get away from an issueThree trips later and two service company later they decided that it is in their best interest to call the heater as a lost cause and need to replaceInteresting thing is that they call the customer and state that they can offer little money for the replacement and they make the customer pay for the installation chargesThey call it an modification fee, since the unit they are installing is nothing like the unit that was previously installedCrooked company and hope that anyone who has this warranty does not have the same issues
By far the ABSOLUTE worst home insurance company to dateWe have been trying to get a pipe fixed that connects our kitchen sink, dish washer and refrigerator for over a month with absolutely no helpThey sent out someone the first time who REFUSED to go under the house because "he wouldn't fit" when the gentleman who originally told us about the leak was able to fit just fineSo no service that dayThen, another man came and was to look behind our refrigerator but was requiring my 110lbs mother to move the fridge out of the way because it was a liability for him to do itSo again no serviceEach and every single time we call to put in a request, we are placed on hold for over hours at a time, collectively among multiple phone calls because the system hangs up on us after an hour and a halfOn top of it, they, without notice, suspended our warrantySo the option of even trying to figure this out online is also out of the questionThis company should be 100% shut down
Receiving invoice and past due notice for service call fee paid in cash at time of visit
I have Fidelity home warranty planThe AV unit is covered under the warranty planThe HAVC was broken and Fidelity sent a technician to repair, the technician informed me the transformer in the unit was broken and he was going to return and replace themOne week had passed he has not comeI contacted Fidelity customer service, they said I had to talk to authorization office and transferred me there without listening to meI was on hold on the line for over minutes no one answeredI called the customer service again and insisted to talk to the manager, they declined to transfer me to talk to the manager, and put me over to authorization office and held me waiting for another minutes then no answerNo one was answering my call and they wanted to decline a covered claim with no explanation
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from *** *** and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
The work is no good they fix things and they break agin I have had the knobs fix on my bath tub 5x and I have had to pay for the job over and over I have not been able to use my shower since October its march almost 5months The walls in my shower were intact when job started they started fixing shower *** wile they were doing job I had wall in shower torn down and replace.the contractor felt it would be better to do job with wall torn down but did not tell me he took so long to do the job a mouth wall were fix then they say the could not do the job all the walls were there and that I would have to have the contractor Tear Down the Wall again and take the wall out so that they could finish the job but the ball was not torn down when they started the job this was completely unfair to make me pay to have my wall taken out when I my contractor gave them a timely amount of time and it took them a month to come back and fix the wall in the wall have been repaired my contractor
I hold a Fidelity Home WarrantyWhen my dishwasher broke, I reached out to FidelityThey had a vendor contact me, and several days later he arrived (late) to examine the dishwasherHe departed and said he would order the partThat was a FridayThe following week I called the vendor to check the status of my repairHis rep was unaware of my existenceAfter some time, the rep then told me the part was available and the repair would be done FridayThat Friday the vendor did not show or callHe was unreachable by phoneI contacted Fidelity, who managed to reach the vendor through "back lines." The vendor claimed the part had not arrived and that the appointment for that day was a mistakeThe repair was rescheduled for the following weekThe following week, the vendor again did not show or callI contacted Fidelity, who managed to reach the vendor after several hoursThe vendor claimed the part "was unavailable for pickup" despite it only being around 3pmWhen I requested more details, such as why it was unavailable or when had it been ordered, Fidelity could not provide any detailsThe repair was rescheduled for the following MondayThat Monday the vendor once again did not show or callI contacted Fidelity, who claimed they were unable to reach the vendor but left a messageSeveral hours later, the vendor called and once again claimed the part was unavailableHe rescheduled the repair for WednesdayAt that point, I contacted Fidelity and requested a new vendorFidelity informed me they would not do so as the part had been ordered (I doubt it had) and they could only offer me a "buy out" to perform the repair myselfAfter weeks of delays and a disgusting lack of professionalism, the best that a national company could offer was the cost of the partFidelity had no interest in customers or their timeIt employs hack vendors who can't be bothered to even make a one minute phone callDo not under any circumstances spend one cent on this companyIt is a plague that will waste your time
Worst customer service I've experienced in my entire life They require you to pay a $service fee each time you request a technician, but they don't diagnose anything so you either pay it again the next time it breaks or you pay out of pocket to have it fixed by a 3rd party You can't trust anything they say...we were told they would give us a second opinion at no cost and then sent us a $bill and called it a "labor charge" We paid over $in service fees for them to never fix anything, huge waste of money AFTER already paying your annual contract fee! DO NOT USE THEM!
Approximately months ago, I stepped out of the shower to no drainage, water staying in tub, toilets not flushing, sinks not drainingI tried calling the Home Warranty company, but after being on hold for an inordinate amount of time, I simply hung up an called a PlummerPlummer came out and made repairs totaling roughly $***I attempted calling warranty company again to no availI then emailed, but never received anything backI finally got a hold of someone, but they couldn't do anything but collect money to renewThey transferred me, but back to same departmentThis person informed me that I wouldn't be able to make a claim anyway and that they cannot reimburse me for a claim I paid upfrontSeriously? I am an insurance agent and my company does this constantly!! So, even though it sounds like there would have been coverage, I am not receiving any and they still asked me to renewI don't even know what to do and when I asked to file a complaint, they transferred me to
Company is refusing to cover a interior portion of an air conditioner unit that has been reported by multiple AC companies as "running, but faulty" Due to the fact that the AC is running, they say that it is to manufacturers specifications
The motor is overheating, and leaking oil creating a fire hazard The coils, drain pan, and piping is all rusted so badly that we were told it is leaking causing mold to grow
This is a significant safety concern, yet it still works so they are covering it Upon asking what happens if a fire starts, it is transferred to the insurance for liability so they are still not liable for anything
They have sent two companies out charging us service fees and saying the unit needs to be replaced, yet they are still not willing to do anything
I would not pay for a warranty through this company, ever again
Home Warranty Plan covers ACUnit went out 7/17/It has been over a month, several contractors reassigned to the claim and still AC is not fixedCurrent contractor claims Fidelity has ordered the wrong part times and he also informed us that he advised Fidelity the unit should be replaced and that the compressor might fix it temporarilyI hired my own contractor and he confirmed the exact same diagnostic, the unit must be replacedI have been on hold trying to reach the "Authorization" department on different occasions for 20+ minutes each timeI have been disconnected while sitting on hold 20+ times so many times I can't count
We have had to rely on this company twice now for major repairs in our homeBoth times have been a complete disasterFirst cold front this year our furnace went out we had contractors out and found out it needed to be replacedAfter speaking with Fidelity they supposedly ordered the parts, two weeks later we were told we never "okayed" the amount we'd have to pay, so parts were never ordered(This came as a surprise to us seeing as we'd called and spoke to multiple people in purchasing about when the parts would be delivered in the weeks prior.) Finally, after demanding to speak to someone who could give answers, and going back and forth for another couple weeks the problem was resolved and our furnace was replaced near the end of winterNow for the second time, during the beginning of June our AC started giving us trouble so we called and they sent the contractor out who said it needed to be replacedAfter submitting everything Fidelity called and told us the amount we'd have to pay for "modifications" we approved it and they said the order was being placed and should take 3-business days to receiveAfter calling both the contractor and Fidelity, over business days later we were told that they could not see the exact date of delivery because it was on a truck, should be a couple more daysA few days later we call again and we are then told that the reason it's taken so long is because an essential part had been on back order and they needed the okay to order another part in its placeThis is now two weeks after we were told the order was placed and would be received by the contractor in at most business daysAlso the first time we've heard of anything being on back orderMy fiancé and I both have called multiple times asking to speak to a supervisorWe've both been hung up on atleast once and he's been told twice that a supervisor would follow up with him and never received a call backNot once have we received an apology, in fact every time we ask how this will be taken care of the only option we are given is for them to give us a check to find a different contractor ourselvesMeanwhile it's July 2nd we are going on almost a month now with a two year old and a dog in the house with no AC in TexasOn top of the $we will be paying for this to be fixed we also had to spring for a window unit so that atleast one room in our home is bearable (The rest of our house is degrees btw)
Very bad experienceI called Fidelity National Home Warranty to get help for my pipe like on Sunday, May 20, I told them that there is no water in the house and asking them rush serviceHowever, there is no one ready to help me, I called five times, every time their response is "we are finding the vendorwait until we found some one"There is a lot of venders in our area but they are not willing to pay rush service Five of the customer service representative who I spoke them were very disrespectful, careless, and unprofessionalJust they would like to give you order instead of helpI asked to speak the manager, they are not willing to transfer the phone to their managerThey told me the Manager will call me, but no one calling meI was very disappointed; I never experienced the worst experience like thisNo more Fidelity National Home Warranty!!!!
This is clearly the home warranty company that only pays for claims if there is a zombie apocalypseMy mortgage company included the policy when I bought my home and I did not receive documents on the policy until after the first year renewalNow they are denying my claim for a plumbing issue, the feeder valve that leads from the house to the landscaping burstThey are also refusing to refund the $co-payAVOID THIS POLICY AND COMPANY AT ALL COSTS
I have had a clothes washer malfunction since the end of JulyThe first two visits, the contract provider, *** Appliances replaced, parts, that did not fix the problemThe next two visits, I was told they could not duplicate the problem, despite their being wet clothesin the washers, with water still in the machineThe fifth visit, and third tech said the same thing, but said to find the problem the machine had to go to the shopThe supervisor denied this, and when I offered to have it done here she also told the tech no(I overheard discussion that he had two more places) I contacted FHW company, and their supervisor said this wasn't in my contract, and I read the contract and have seen that yes, they can't take it to the shop, BUT nothing about doing the required work to duplicate the issue