July 20, a service technician came to my house at *** *** *** *** ***I knew I had a leaky faucet, covered under the home warranty, and needed it replacedThe technician was there for minutes, told me I had a leaky faucet and that it needed to be replacedI was then advised that it would be replaced at a later time with a non-matching (cheaper) faucetMy faucets are original to the house and can be purchased at *** or online for $(I have since checked)The office sent me a photo more than a month later, on 8/22/of a non-matching (plastic) faucet they wanted to replace the leaky faucet withI declined to have it replacedI was told they could send me a check for about $to make up the difference, if I were to replace it myselfA month later - 9/I began receiving bills from the warranty company that I owed $for this "service." I have called twiceI have sent in payment for $because I don't need to be on hold for another minutesI have pai
Not happy with their serviceTwice now they have taken over a month to resolveFirst issue was with oven and second with plumbingThey hire contractors who can not seem to do the job and then waste time switching themNo good updates when called to ask for themMoSt of the time they Have never heard from their contractorsWill not recommend
I placed an order regarding my cook-top operation on Jun and the technician came on site on Jun We have waited for more than hours to meet the technicianAfter examination, the technician believed a malfunction part caused a signal on the control panel, which shows incorrect light on the panel saying the cook-top is onHis diagnosis is to replace that part and filed the reportHowever, Fidelity National Home Warranty Plan company customer service doesn't agree it and doesn't honor this repair requestWe have to pay the service fee of 75$ for this un-repair issue and we will have to use the cook-top unsafely everyday
Home warranty work on a Thermador stove/oven resulted in the company deciding to offer substantially inferior product than repairing the unit
November 2015, two burners on stove top malfunctioned The home warranty company sent a repair person out to repair the unit The first visit resulted in a determination additional parts were needed Two months passed and no work continued After repeated calls, the home warranty sent out the same company to repair the unit During this repair, the applicance service company apparently broke a line but did not inform us A few hours laters my wife noticed a strong gas smell and we immediately contacted the warranty company A second repair company was sent out and concluded additional repairs were needed Due to the negligence of the first repair, the stove/oven was determine to need significant additional repair The warranty company offered to replace a $stove/oven for an oven costing less than $ The company showed no con
Fidelity is my Home Warranty companyMy home warranty covers my Air Conditioning unitOn 7/26/my A/C stopped working so I submitted a service request to get it fixedFidelity assigned it to a contractor and the contractor never did reach out because that initial contractor was no longer in businessI had to call in to find this outFidelity assigns another contractor *** *** who again never callsI called into Fidelity again to setup time for the contractor to come out*** comes out assess the situation and said they need to order parts, A/C Compressor - (Location: Outdoors/Ground; Model#: *** *** ***), and A/C Condensing Unit - (Location: Outdoors/Ground; Model#: *** *** *** *** no call from anyone so I called in again to Fidelity and they said some of the items would not be covered under my warranty and quoted me an additional cost of approx $I agreed to this and asked them to order the partAgain nothing from Fid
I purchased an appliance warranty through the *** when we purchased our new homeSoon after moving into our home we realized the dishwasher was broken and unusableAfter reviewing our policy we called and filed a claim in August with *** In November we still did not hear back from *** regarding our claim, we followed up for several week with calls and several voicemails we received a call from a subcontractor that said *** called them to come look at our dishwasher The repairman came and diagnosed the issues, then said his company *** *** *** will contact us when they recieve the necessary replacement parts, that call never came Again after phone calls and voicemails later, *** *** *** *** came to our home, this time with the wrong ordered parts Two months went by and we called ***, got through to a "customer service supervisor" at only to find out they no longer contract with *** *** *** and thus need to send out a new c
It has been six weeks since I filed a complaint on my refrigerator ice maker and door seal I have not had any action on the complaint The Fidelity plumber is no help and I wait over an hour to get customer service on the phone I recently renewed my policy and I feel extremely cheated This company is a sham DO NOT INSURE WITH THEM For starters, if you read the policy there are more household exclusions than covered items Read the list of exclusions carefully before you insure No one cares at FidelityBottom line, I have gone most of the summer without a fully functioning refrigerator and nothing is being done
On 05/02/I call Fidelity home warranty to have services repairedOne service was for my plumbingWhen I spoke to the representative on the phone explain to her all of the issues that I was having the plumbingOne issue was the pipe in the second bathroom rattle whatever the valvesame were turned off or onThere were also issues of sulfur smell coming from the kitchen sink and issues with coming from the master bathroomWhen the plumber came out for the repair on May 5th he was not informed of all the issuesAsk for the plumbing in the bathroom I was told that my warranty would not cover going through a wall only what was to be repaired behind the wallThe technician never went into the kitchen to even check for the sulfur smell and in the bathroom the windows open and the bathroom has been cleaned with bleach so he would not smell the foul odor just by standing thereHe said he would make his report and Fidelity would get back to me on on his foundingWhen I spoke with
Be prepared to wait on hold 45min-1hr everytime you have an issue They have a pretty horrible technique as well were they play one song on loop the whole time to try and get you to just hang up They have some pretty bad service reps too, 3rd time my AC has gone out now
Fidelity National Home Warranty is a scamTheir customer service is rude and dishonest and will do everything in their power to deny a claim The plumbing company that they sent out to fix my water heater was a below average company with poor ratings and they failed to fix my heater Fidelity would not send them out again Do not for any reason send them your inspection report Their customer service rep said they needed it to authorize further work which was incorrect and not in line with their contract Avoid this company at all costs I have never encountered such an unprofessional and dishonest company SCAM!!!!
I received paperwork outlining my warranty AFTER work was needed and now they will not honor the claim or reimburse me for funds that would have been covered under warranty
They use contractors that are not subparLong wait times on phone or just hang upFour hours was not uncommonNever get what you need fixed, fixedContractors are hard to schedule to meet your needsLost two sixty dollar fees for call outs never getting the repair do to scheduling by contractorsHard to get approval for large repairsDon't recommend this company save your money
We have a home warranty with this companyWe opened a service ticket for an inoperable oven in March, It is now September, still no working oven, several e-mails to the company, phone calls and we simply cannot get this resolvedOur warranty comes up in October, and I'm sure this has become a delay tactic to avoid having to pay a repair bill!! I have been hung up on repeatedly after being told I was being transferred to a supervisorThe wait time to talk to anyone is never short of thirty minutesYour website has hundreds of horrible reviews, all one star - only because you have to select at least one I'm sure! And, you rate them an A+After I wrote a review, I read several others, all the same story as mineThis company feels like a complete scam
Everything everyone else saidtrying to complain about a terrible gas leak in my oven who tI had a tech look at and put in new ignitor, *** did not test properly When I smelled gas a couple times, I called the Appliance place and they wanted me to go through and pay home insurance...again...I tried for days and was either hung up on or kept waiting for days Now I am complaining to Revdex.com I had *** come out and they said I couldve killed mself here with the amt of gas pouroing out They have no trouble taking your money, years ago., I complained that the heat and air isnt circulating in the back room I paid to have it diagnoses And , onc eagin, they just say it wasnt installed correctly, without even looking Getting a home warrantee is a waste for a consumer, and a money scam for the companyBUYER BEWARE...Fidelity, you would get stars if that existed
The sub-zero fridge in our house sprung a leak two months into the warranty period on our new home (Fidelity National Home Warranty)After calling Fidelity, they initially assigned us to one provider who had a one star rating over timesI called to complain and we were switched to another Fidelity conspirator, *** *** *** ***They sent out a repair guy who was entirely clueless and absolutely reeked of cigarettesIt was as if he just smoked a full pack in the truck before knocking on the doorWhen he came in to take a look, he proceeded to tell me that we did NOT have a water leak in the fridgeThis is despite the fact that the leak stopped when the valve to the water line to the fridge was turned offHe squirted some silicone in a corner and said if that did not fix it, then it would be an issue with the insulation, which true to the conspiratorial form between *** *** *** ***and Fidelity, leads to a decision that future work is not cover
I currently have a single family Pstandard plan for ArizonaUnder Plumbing Systems area of the contract, it states, "...repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage - shower/tub valves/diverters/basket strainers - angle stops - gate valves - waste and stop valves - toilet tanks, bowls, and working mechanisms." Not covered is anything to do with sprinkler systemI am attaching the service request that I submitted that stated Plumbing issue, and from dropdown, I selected Valve Leaking - Controllable...although the water leak is uncontrollable and constantThen I wrote the physical location of this valve as 'Outside' in descriptionFidelity Home Warranty dispatched a contractor names*** *** to the locationThe technician described fault as a valve that operates my sprinkler system which is FALSEThe valve is part of my main water line that comes from the inside of my houseAnd although the v
Terrible service by the vendors and Fidelity takes zero responsibility for the vendors they send to the house! My kitchen refrigerator is broken and ** placed the "RUSH" request for me with *** ***After the technician visited the house and inspected the fridge - it took them days to file a report saying that *** authorized technician is required for this repairWhy send unauthorized vender on the first place??? I keep calling ** to remedy the situation and all get from your company is 20+ min hold times then dropped callsFinally I managed to talk to **, they said their dispatch is looking for authorized dealer to schedule an appointment to come see the fridgeThe dispatch is looking for that person for TWO DAY now** refuses to give any time estimate for finding a repairman, obviously than it will be more time until actual appointment, then ordering the partsAND ITS ALREDY BEEN WEEK WITHOT FRIDGEIT IS SUMMER AND 90F HERE - MY FAMILY with kids NEEDS REF
We have a paid ahead contract with Fidelity Home Warranty and have had for 16yrsWe made a call for service for our AC unit wks ago and we have no service as of yetIn the dead of the summer heat and with several calls made to Fidelity and several calls to the Company that was sent for service and no return calls from eitherWhen Fidelity is contacted we are getting the run around on the phone and no questions are answered about service and we are being transferred to "Authorization" which never picks up their line, and at times we are on hold for an hour before disconnectingI am baffled at the fact a business like this can have over 900+ complaints and no action is takenThey are acting well outside their contracts and something should be doneIts the customers suffering
July 20, a service technician came to my house at *** *** *** *** ***I knew I had a leaky faucet, covered under the home warranty, and needed it replacedThe technician was there for minutes, told me I had a leaky faucet and that it needed to be replacedI was then advised that it would be replaced at a later time with a non-matching (cheaper) faucetMy faucets are original to the house and can be purchased at *** or online for $(I have since checked)The office sent me a photo more than a month later, on 8/22/of a non-matching (plastic) faucet they wanted to replace the leaky faucet withI declined to have it replacedI was told they could send me a check for about $to make up the difference, if I were to replace it myselfA month later - 9/I began receiving bills from the warranty company that I owed $for this "service." I have called twiceI have sent in payment for $because I don't need to be on hold for another minutesI have pai
Not happy with their serviceTwice now they have taken over a month to resolveFirst issue was with oven and second with plumbingThey hire contractors who can not seem to do the job and then waste time switching themNo good updates when called to ask for themMoSt of the time they Have never heard from their contractorsWill not recommend
I placed an order regarding my cook-top operation on Jun and the technician came on site on Jun We have waited for more than hours to meet the technicianAfter examination, the technician believed a malfunction part caused a signal on the control panel, which shows incorrect light on the panel saying the cook-top is onHis diagnosis is to replace that part and filed the reportHowever, Fidelity National Home Warranty Plan company customer service doesn't agree it and doesn't honor this repair requestWe have to pay the service fee of 75$ for this un-repair issue and we will have to use the cook-top unsafely everyday
Home warranty work on a Thermador stove/oven resulted in the company deciding to offer substantially inferior product than repairing the unit
November 2015, two burners on stove top malfunctioned The home warranty company sent a repair person out to repair the unit The first visit resulted in a determination additional parts were needed Two months passed and no work continued After repeated calls, the home warranty sent out the same company to repair the unit During this repair, the applicance service company apparently broke a line but did not inform us A few hours laters my wife noticed a strong gas smell and we immediately contacted the warranty company A second repair company was sent out and concluded additional repairs were needed Due to the negligence of the first repair, the stove/oven was determine to need significant additional repair The warranty company offered to replace a $stove/oven for an oven costing less than $ The company showed no con
Fidelity is my Home Warranty companyMy home warranty covers my Air Conditioning unitOn 7/26/my A/C stopped working so I submitted a service request to get it fixedFidelity assigned it to a contractor and the contractor never did reach out because that initial contractor was no longer in businessI had to call in to find this outFidelity assigns another contractor *** *** who again never callsI called into Fidelity again to setup time for the contractor to come out*** comes out assess the situation and said they need to order parts, A/C Compressor - (Location: Outdoors/Ground; Model#: *** *** ***), and A/C Condensing Unit - (Location: Outdoors/Ground; Model#: *** *** *** *** no call from anyone so I called in again to Fidelity and they said some of the items would not be covered under my warranty and quoted me an additional cost of approx $I agreed to this and asked them to order the partAgain nothing from Fid
I purchased an appliance warranty through the *** when we purchased our new homeSoon after moving into our home we realized the dishwasher was broken and unusableAfter reviewing our policy we called and filed a claim in August with *** In November we still did not hear back from *** regarding our claim, we followed up for several week with calls and several voicemails we received a call from a subcontractor that said *** called them to come look at our dishwasher The repairman came and diagnosed the issues, then said his company *** *** *** will contact us when they recieve the necessary replacement parts, that call never came Again after phone calls and voicemails later, *** *** *** *** came to our home, this time with the wrong ordered parts Two months went by and we called ***, got through to a "customer service supervisor" at only to find out they no longer contract with *** *** *** and thus need to send out a new c
It has been six weeks since I filed a complaint on my refrigerator ice maker and door seal I have not had any action on the complaint The Fidelity plumber is no help and I wait over an hour to get customer service on the phone I recently renewed my policy and I feel extremely cheated This company is a sham DO NOT INSURE WITH THEM For starters, if you read the policy there are more household exclusions than covered items Read the list of exclusions carefully before you insure No one cares at FidelityBottom line, I have gone most of the summer without a fully functioning refrigerator and nothing is being done
On 05/02/I call Fidelity home warranty to have services repairedOne service was for my plumbingWhen I spoke to the representative on the phone explain to her all of the issues that I was having the plumbingOne issue was the pipe in the second bathroom rattle whatever the valvesame were turned off or onThere were also issues of sulfur smell coming from the kitchen sink and issues with coming from the master bathroomWhen the plumber came out for the repair on May 5th he was not informed of all the issuesAsk for the plumbing in the bathroom I was told that my warranty would not cover going through a wall only what was to be repaired behind the wallThe technician never went into the kitchen to even check for the sulfur smell and in the bathroom the windows open and the bathroom has been cleaned with bleach so he would not smell the foul odor just by standing thereHe said he would make his report and Fidelity would get back to me on on his foundingWhen I spoke with
Be prepared to wait on hold 45min-1hr everytime you have an issue They have a pretty horrible technique as well were they play one song on loop the whole time to try and get you to just hang up They have some pretty bad service reps too, 3rd time my AC has gone out now
Fidelity National Home Warranty is a scamTheir customer service is rude and dishonest and will do everything in their power to deny a claim The plumbing company that they sent out to fix my water heater was a below average company with poor ratings and they failed to fix my heater Fidelity would not send them out again Do not for any reason send them your inspection report Their customer service rep said they needed it to authorize further work which was incorrect and not in line with their contract Avoid this company at all costs I have never encountered such an unprofessional and dishonest company SCAM!!!!
ALL REALTORS & HOME OWNERS
BEWARE of Fidelity Home Warranty!!!
They avoid paying claims and making repairs!
Making me wait with no A/C in *** summer for more than hours for a company to even come out to see the AC with two young children at home
I received paperwork outlining my warranty AFTER work was needed and now they will not honor the claim or reimburse me for funds that would have been covered under warranty
They use contractors that are not subparLong wait times on phone or just hang upFour hours was not uncommonNever get what you need fixed, fixedContractors are hard to schedule to meet your needsLost two sixty dollar fees for call outs never getting the repair do to scheduling by contractorsHard to get approval for large repairsDon't recommend this company save your money
We have a home warranty with this companyWe opened a service ticket for an inoperable oven in March, It is now September, still no working oven, several e-mails to the company, phone calls and we simply cannot get this resolvedOur warranty comes up in October, and I'm sure this has become a delay tactic to avoid having to pay a repair bill!! I have been hung up on repeatedly after being told I was being transferred to a supervisorThe wait time to talk to anyone is never short of thirty minutesYour website has hundreds of horrible reviews, all one star - only because you have to select at least one I'm sure! And, you rate them an A+After I wrote a review, I read several others, all the same story as mineThis company feels like a complete scam
Everything everyone else saidtrying to complain about a terrible gas leak in my oven who tI had a tech look at and put in new ignitor, *** did not test properly When I smelled gas a couple times, I called the Appliance place and they wanted me to go through and pay home insurance...again...I tried for days and was either hung up on or kept waiting for days Now I am complaining to Revdex.com I had *** come out and they said I couldve killed mself here with the amt of gas pouroing out They have no trouble taking your money, years ago., I complained that the heat and air isnt circulating in the back room I paid to have it diagnoses And , onc eagin, they just say it wasnt installed correctly, without even looking Getting a home warrantee is a waste for a consumer, and a money scam for the companyBUYER BEWARE...Fidelity, you would get stars if that existed
The sub-zero fridge in our house sprung a leak two months into the warranty period on our new home (Fidelity National Home Warranty)After calling Fidelity, they initially assigned us to one provider who had a one star rating over timesI called to complain and we were switched to another Fidelity conspirator, *** *** *** ***They sent out a repair guy who was entirely clueless and absolutely reeked of cigarettesIt was as if he just smoked a full pack in the truck before knocking on the doorWhen he came in to take a look, he proceeded to tell me that we did NOT have a water leak in the fridgeThis is despite the fact that the leak stopped when the valve to the water line to the fridge was turned offHe squirted some silicone in a corner and said if that did not fix it, then it would be an issue with the insulation, which true to the conspiratorial form between *** *** *** ***and Fidelity, leads to a decision that future work is not cover
I currently have a single family Pstandard plan for ArizonaUnder Plumbing Systems area of the contract, it states, "...repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garage - shower/tub valves/diverters/basket strainers - angle stops - gate valves - waste and stop valves - toilet tanks, bowls, and working mechanisms." Not covered is anything to do with sprinkler systemI am attaching the service request that I submitted that stated Plumbing issue, and from dropdown, I selected Valve Leaking - Controllable...although the water leak is uncontrollable and constantThen I wrote the physical location of this valve as 'Outside' in descriptionFidelity Home Warranty dispatched a contractor names*** *** to the locationThe technician described fault as a valve that operates my sprinkler system which is FALSEThe valve is part of my main water line that comes from the inside of my houseAnd although the v
Terrible service by the vendors and Fidelity takes zero responsibility for the vendors they send to the house! My kitchen refrigerator is broken and ** placed the "RUSH" request for me with *** ***After the technician visited the house and inspected the fridge - it took them days to file a report saying that *** authorized technician is required for this repairWhy send unauthorized vender on the first place??? I keep calling ** to remedy the situation and all get from your company is 20+ min hold times then dropped callsFinally I managed to talk to **, they said their dispatch is looking for authorized dealer to schedule an appointment to come see the fridgeThe dispatch is looking for that person for TWO DAY now** refuses to give any time estimate for finding a repairman, obviously than it will be more time until actual appointment, then ordering the partsAND ITS ALREDY BEEN WEEK WITHOT FRIDGEIT IS SUMMER AND 90F HERE - MY FAMILY with kids NEEDS REF
We have a paid ahead contract with Fidelity Home Warranty and have had for 16yrsWe made a call for service for our AC unit wks ago and we have no service as of yetIn the dead of the summer heat and with several calls made to Fidelity and several calls to the Company that was sent for service and no return calls from eitherWhen Fidelity is contacted we are getting the run around on the phone and no questions are answered about service and we are being transferred to "Authorization" which never picks up their line, and at times we are on hold for an hour before disconnectingI am baffled at the fact a business like this can have over 900+ complaints and no action is takenThey are acting well outside their contracts and something should be doneIts the customers suffering