Our dishwasher went out well our house was under home waranty with Fidelity They dispatched a repair person from Sears The repair person inspected the unit, left and charged Fidelity $A day later the unit stopped working again and we reopened the claim Fidelity sent a Sears repair technician out again who diagnosed the issue and left He gave us a bill for $and told us that we needed to handle the rest We called Fidelity and reported this and they made us wait a week before telling us they couldn't help us without sending out another repair technicianWe are extremely dissatisfied with the service we have received through Fidelity and will not be renewing our home warranty with them
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to *** ** ***, AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number *** and ***The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
On August 25, we moved into a new homeA 1-year warranty was purchased in our closing cost for $*** through Fidelity National Home WarrantyAccount #*** The first Monday we were there a leak was discovered in the hall bathroom behind the bathtubThis was causing leakage into the kitchenSince we were beginning a remodel on the kitchen we removed all the cabinets and drywall to see the leak and realize the mixer needed to be replacedSince plumbing was covered under the home warranty we decide on August 31, to open a claimWe paid a $** service fee to have someone come out and we understood only plumbing was covered under the warranty which was fine by us, all we needed replaced was the mixerOn September 4, someone from *** *** came out and looking at the leak, they said they would write up a bid and Fidelity National Home Warranty would let us knowAfter three days of not hearing back and we were going to two weeks without being able to use our hall s
I filed a claim for a defective oven on November 9th, Over the last weeks, Fidelity has sent technicians from different companies to try and repair the ovenMultiple parts were ordered and none of the technicians could repair the ovenInstead of replacing the oven or paying out the claim, Fidelity keeps stalling the process by sending more and more technicians to try and repair a problem that clearly isn't repairableToday they informed that for the third time now, they would send the same technician from Sears that has already made two unsuccessful attempts to repair the ovenMy family has now been without an operating oven for more than daysWe have already spent Thanksgiving without an oven and will now spend Christmas and New Year's without oneFidelity will not commit to a limited number of repair attempts or to a set time frame to resolve the problemThey say they "will keep trying to fix the oven, but will not replace it or pay out the claim"Effectively,
I have been trying since July 2, 2017, to get an authorization number to proceed with air-conditioning repairs covered under my home warranty, with no success
*** *** has a home warranty with Fidelity National Home Warranty She had several incidents with over the past year with Fidelity National Home Warranty and with getting repairs done or approved The final incident was with electrical issues with circuit breakers constantly blowing in the main fuse panel located in the attached garage and a couple faulty outlets Fidelity also did not have anyone under contract to do the work in our area of King County, so her caretakers were told to contact a local electrician to do the work and have the electrician call Fidelity National Home Warranty when they diagnosed the issues The electrician called to explain the issues with the outlets and circuit breakers were tripping At first Fidelity denied the repair to the circuit breakers After talking with several Fidelity representatives, it was determined the repairs for the circuit breaker panel work inside the garage which is considered inside the covered residence The electrician
Call for a service call with a leaking water heaterTechnician came out replaced a valve, water heater still leaksUnable to speak to anyone about fixing the problemStill being charged for not fixing problem
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
I paid this company a lot of money for my home warranty and they did not cover a very basic microwave claimThey charged me a service fee and totally found an unreasonable excuse to not cover the claim
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
Our AC does not work properly during the summerThis is the third year in a row that we have called in a work order for our AC through Fidelity Home Warranty and each year they send out the same companies and they come out, charge us a service fee, they put Freon in our system and leaveThe Freon works for about weeks and then our system is back to not workingOur AC bills are in the $600-range because of this each summerI finally contacted my attorney who wrote a letter to the home warranty company and I was given the name and number of a Christopher Wasson (vice president - in house legal counsel) I spoke to him and explained the situation and he said he would investigate and call me back same dayOf course he did notAt this point this is day/night two with no AC in Arizona summer and with a kidThis company apparently does not care about their customers
We made a compliant initially on July 7th with fidelity that our AC unit is not blowing cold airUnfortunately it has been a long ordeal to get this fixedSo I would like to make a complaint about this, therefore it does not repeat againAnd moreover, I would like to be reimbursed for the expense I had due to the incompetency of the workers they sendBelow is the explanation 1st visit : Technician inspected and stated the problem is due to not having enough FreonAfter his visit within hours cold air stopped coming2nd visit: Same technician stating it is not the Freon but there is a leak on the pipe due to a holeSuspecting someone drilled into the wallWe explained we moved into the house in 2016, didn’t have any work done in that areaCalled fidelity requested a change of technician, questioning the competency of the technician 3rd visit: new technician comes in stating the problem is the leak from the holeRequesting wall to be torn down, to make sure there is no
Our Air Conditioner has been brokenWe have had record breaking heatThe highest has been this weekI placed a request to have our AC fixed under my warranty with FidelityThe 1st company called us and said they do not do second story buildings(I am located in a condo)The 2nd company came and said they do not have a big enough ladder, after it was made clear in detail what we neededThe 3rd company just did not show upNo phone call by either the contracted company or FidelityThe 4th company they contracted to come out called me to verify the day before and assured me it would not be a problem to access my roof, again waited for hours with no call and no showAfter calling Fidelity they looked into it and said oh it has on our notes the reason they could not come was because the ladder actually needs to be foot, not feetI had explained more than once that there is an area on the side of the building for workers to access the roof that is lowerThe can also g
I have a home warranty through Fidelity National for the house we moved in to in AprilI submitted a ticket for a broken dishwasher on 7/and was told a service professional from J** *** (who Fidelity National recommended) would be contacting meThey contacted me later that week, and came out to service the dishwasher on 7/The service professional examined the dishwasher and concluded that it needed to be replacedWe paid the service fee of $dollars, and were told that Fidelity National would be contacting us within to hoursI have called Fidelity National numerous times to see what has taken so long, and each time they have told me that J** *** (the company they chose to send out) hadn't submitted the report yetFinally, I got fed up with trying to call Fidelity National (in part because there is always a long wait time) and called *** direct, and was told that they have tried to submit the ticket to Fidelity National numerous times but have been put
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
I wish there were a way to give zero starsI am the landlord of a condo and have had Fidelity for about yearsOver the years they have been fantastic if you consider putting bandaids on equipment good serviceMy most recent experience however borders on callous, hearltless and pure crookeryWe have had them out multiple times for an a/c unit freezing up due to lack of FreonEach time they will only authorize a Freon fill (which clearly is over the limit of the amount of Freon allowed to be used on one unit prescribed by the EPA)Each time they have sent somebody out I have been told that the unit needs to be replaced as there are multiple leaks and the coil is rusted and brittleYesterday had the same story from a tech but Fidelity refused to allow him to do more than fill it with FreonBig joke!!!! The tech actually told me that this happens all the time with them until they wear the policy holder down to put in a new unit at their own expenseSo I pay $per year for bandaidsCVS could sell me a lot for that
The story unfortunately gets worseWe are in Arizona with temperatures of at the momentA tech arrived two days after the first call with a foot ladder to fix a unit on the second floor roof (feet) - how many times have you been here? This was Thursday before the long weekend and we were told a tech would come on TuesdayMy tenants are a couple in the 80s and the lady was just released from hospital and is completely non ambulatory so moving her to a hotel was not an optioncalls over the weekend to Fidelity only to be told that I was welcome to call my own provider and have a new unit installed but they refused to tell me how much they would reimburseI bought several portable units and made the condo somewhat comfortable and on Tuesday the call comes in that they will have to postpone to the following MondayAfter much haggling and fighting on the phone I managed to have them send somebody on Thursday, this being the guy who told me the unit was not repairable (and I believe him after seeing it myself) but as instructed by Fidelity he filled it with FreonNeedless to say I called them today to cancel my policy and was not even asked whyWhen I asked if they would like to know I was told that it was not necessary
PLEASE PLEASE PLEASE save your money and don't give it to these crooks
I am now in the process of replacing the unit at a cost of $- ironically the same I have spent on premiums to these criminals over the years
from the beginning we were having new floors installed at our house and the flooring guys removed the toliet and was going to install a new onethe flooring guy noticed that there was an issue with a valve and the line was linked and both needs to be repairedso we called the home warranty people so they can repair itwhen we called we explained in detail on what happened and then scheduled a service callplumber came out today and said it's the flooring guys responsilbity to fix my question is why couldn't they tell me that instead of taking my money knowing it's the flooring guy at faultso I called and spoke to India and she said sorry nothing we can do and pretty much said it in a way.that showed this company don't give a crap about the customer and is there to rob themI asked to speak to a supervisor because I was wrongly charger when they should have initially said it was the flooring guy at faultI also asked the.supervisor why didn't the.customer service rep tell me tha
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
My double oven in my home went out and I have a home warranty bye FidelityI have been dealing with them a month before THANKS GIVING in OCTOBER and its now April and they keep giving me the run around and have had technicians over and even paid for a technician thatThey transfer me to different departments and different managers and authorization department is never open or available to speak toPlease help, I've paid hundreds of dollars on this home warranty and even more in service fees from this company and they are not replacing the department
I am extremely frustrated with FidelityI had a very minor problem with my microwaveThe person sent broke off another part of the microwave, and we then had to wait for over a week for the part to come inThat entire time, no working microwave even though before that person came out it was working some of the timeHe finally came and "fixed" it but later that day the entire until shut off and no longer had any power coming to itThe claim was reopened; however, it has now been over weeks total and still no working microwaveActually, this is going on week We have called the person three times to follow up and been told the part is still not hereMeanwhile he has never reached out to us, we have always calledAnd how does he know what part to order when he never even came back out to look at the microwave!? I just want a working microwaveWhy is that so difficult? I have called fidelity times and they could not seem to care any lessThey just keep saying the same thing
Our dishwasher went out well our house was under home waranty with Fidelity They dispatched a repair person from Sears The repair person inspected the unit, left and charged Fidelity $A day later the unit stopped working again and we reopened the claim Fidelity sent a Sears repair technician out again who diagnosed the issue and left He gave us a bill for $and told us that we needed to handle the rest We called Fidelity and reported this and they made us wait a week before telling us they couldn't help us without sending out another repair technicianWe are extremely dissatisfied with the service we have received through Fidelity and will not be renewing our home warranty with them
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to *** ** ***, AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number *** and ***The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
On August 25, we moved into a new homeA 1-year warranty was purchased in our closing cost for $*** through Fidelity National Home WarrantyAccount #*** The first Monday we were there a leak was discovered in the hall bathroom behind the bathtubThis was causing leakage into the kitchenSince we were beginning a remodel on the kitchen we removed all the cabinets and drywall to see the leak and realize the mixer needed to be replacedSince plumbing was covered under the home warranty we decide on August 31, to open a claimWe paid a $** service fee to have someone come out and we understood only plumbing was covered under the warranty which was fine by us, all we needed replaced was the mixerOn September 4, someone from *** *** came out and looking at the leak, they said they would write up a bid and Fidelity National Home Warranty would let us knowAfter three days of not hearing back and we were going to two weeks without being able to use our hall s
I filed a claim for a defective oven on November 9th, Over the last weeks, Fidelity has sent technicians from different companies to try and repair the ovenMultiple parts were ordered and none of the technicians could repair the ovenInstead of replacing the oven or paying out the claim, Fidelity keeps stalling the process by sending more and more technicians to try and repair a problem that clearly isn't repairableToday they informed that for the third time now, they would send the same technician from Sears that has already made two unsuccessful attempts to repair the ovenMy family has now been without an operating oven for more than daysWe have already spent Thanksgiving without an oven and will now spend Christmas and New Year's without oneFidelity will not commit to a limited number of repair attempts or to a set time frame to resolve the problemThey say they "will keep trying to fix the oven, but will not replace it or pay out the claim"Effectively,
I have been trying since July 2, 2017, to get an authorization number to proceed with air-conditioning repairs covered under my home warranty, with no success
*** *** has a home warranty with Fidelity National Home Warranty She had several incidents with over the past year with Fidelity National Home Warranty and with getting repairs done or approved The final incident was with electrical issues with circuit breakers constantly blowing in the main fuse panel located in the attached garage and a couple faulty outlets Fidelity also did not have anyone under contract to do the work in our area of King County, so her caretakers were told to contact a local electrician to do the work and have the electrician call Fidelity National Home Warranty when they diagnosed the issues The electrician called to explain the issues with the outlets and circuit breakers were tripping At first Fidelity denied the repair to the circuit breakers After talking with several Fidelity representatives, it was determined the repairs for the circuit breaker panel work inside the garage which is considered inside the covered residence The electrician
Call for a service call with a leaking water heaterTechnician came out replaced a valve, water heater still leaksUnable to speak to anyone about fixing the problemStill being charged for not fixing problem
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
I paid this company a lot of money for my home warranty and they did not cover a very basic microwave claimThey charged me a service fee and totally found an unreasonable excuse to not cover the claim
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
Our AC does not work properly during the summerThis is the third year in a row that we have called in a work order for our AC through Fidelity Home Warranty and each year they send out the same companies and they come out, charge us a service fee, they put Freon in our system and leaveThe Freon works for about weeks and then our system is back to not workingOur AC bills are in the $600-range because of this each summerI finally contacted my attorney who wrote a letter to the home warranty company and I was given the name and number of a Christopher Wasson (vice president - in house legal counsel) I spoke to him and explained the situation and he said he would investigate and call me back same dayOf course he did notAt this point this is day/night two with no AC in Arizona summer and with a kidThis company apparently does not care about their customers
We made a compliant initially on July 7th with fidelity that our AC unit is not blowing cold airUnfortunately it has been a long ordeal to get this fixedSo I would like to make a complaint about this, therefore it does not repeat againAnd moreover, I would like to be reimbursed for the expense I had due to the incompetency of the workers they sendBelow is the explanation 1st visit : Technician inspected and stated the problem is due to not having enough FreonAfter his visit within hours cold air stopped coming2nd visit: Same technician stating it is not the Freon but there is a leak on the pipe due to a holeSuspecting someone drilled into the wallWe explained we moved into the house in 2016, didn’t have any work done in that areaCalled fidelity requested a change of technician, questioning the competency of the technician 3rd visit: new technician comes in stating the problem is the leak from the holeRequesting wall to be torn down, to make sure there is no
Our Air Conditioner has been brokenWe have had record breaking heatThe highest has been this weekI placed a request to have our AC fixed under my warranty with FidelityThe 1st company called us and said they do not do second story buildings(I am located in a condo)The 2nd company came and said they do not have a big enough ladder, after it was made clear in detail what we neededThe 3rd company just did not show upNo phone call by either the contracted company or FidelityThe 4th company they contracted to come out called me to verify the day before and assured me it would not be a problem to access my roof, again waited for hours with no call and no showAfter calling Fidelity they looked into it and said oh it has on our notes the reason they could not come was because the ladder actually needs to be foot, not feetI had explained more than once that there is an area on the side of the building for workers to access the roof that is lowerThe can also g
I have a home warranty through Fidelity National for the house we moved in to in AprilI submitted a ticket for a broken dishwasher on 7/and was told a service professional from J** *** (who Fidelity National recommended) would be contacting meThey contacted me later that week, and came out to service the dishwasher on 7/The service professional examined the dishwasher and concluded that it needed to be replacedWe paid the service fee of $dollars, and were told that Fidelity National would be contacting us within to hoursI have called Fidelity National numerous times to see what has taken so long, and each time they have told me that J** *** (the company they chose to send out) hadn't submitted the report yetFinally, I got fed up with trying to call Fidelity National (in part because there is always a long wait time) and called *** direct, and was told that they have tried to submit the ticket to Fidelity National numerous times but have been put
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
I wish there were a way to give zero starsI am the landlord of a condo and have had Fidelity for about yearsOver the years they have been fantastic if you consider putting bandaids on equipment good serviceMy most recent experience however borders on callous, hearltless and pure crookeryWe have had them out multiple times for an a/c unit freezing up due to lack of FreonEach time they will only authorize a Freon fill (which clearly is over the limit of the amount of Freon allowed to be used on one unit prescribed by the EPA)Each time they have sent somebody out I have been told that the unit needs to be replaced as there are multiple leaks and the coil is rusted and brittleYesterday had the same story from a tech but Fidelity refused to allow him to do more than fill it with FreonBig joke!!!! The tech actually told me that this happens all the time with them until they wear the policy holder down to put in a new unit at their own expenseSo I pay $per year for bandaidsCVS could sell me a lot for that
The story unfortunately gets worseWe are in Arizona with temperatures of at the momentA tech arrived two days after the first call with a foot ladder to fix a unit on the second floor roof (feet) - how many times have you been here? This was Thursday before the long weekend and we were told a tech would come on TuesdayMy tenants are a couple in the 80s and the lady was just released from hospital and is completely non ambulatory so moving her to a hotel was not an optioncalls over the weekend to Fidelity only to be told that I was welcome to call my own provider and have a new unit installed but they refused to tell me how much they would reimburseI bought several portable units and made the condo somewhat comfortable and on Tuesday the call comes in that they will have to postpone to the following MondayAfter much haggling and fighting on the phone I managed to have them send somebody on Thursday, this being the guy who told me the unit was not repairable (and I believe him after seeing it myself) but as instructed by Fidelity he filled it with FreonNeedless to say I called them today to cancel my policy and was not even asked whyWhen I asked if they would like to know I was told that it was not necessary
PLEASE PLEASE PLEASE save your money and don't give it to these crooks
I am now in the process of replacing the unit at a cost of $- ironically the same I have spent on premiums to these criminals over the years
from the beginning we were having new floors installed at our house and the flooring guys removed the toliet and was going to install a new onethe flooring guy noticed that there was an issue with a valve and the line was linked and both needs to be repairedso we called the home warranty people so they can repair itwhen we called we explained in detail on what happened and then scheduled a service callplumber came out today and said it's the flooring guys responsilbity to fix my question is why couldn't they tell me that instead of taking my money knowing it's the flooring guy at faultso I called and spoke to India and she said sorry nothing we can do and pretty much said it in a way.that showed this company don't give a crap about the customer and is there to rob themI asked to speak to a supervisor because I was wrongly charger when they should have initially said it was the flooring guy at faultI also asked the.supervisor why didn't the.customer service rep tell me tha
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
My double oven in my home went out and I have a home warranty bye FidelityI have been dealing with them a month before THANKS GIVING in OCTOBER and its now April and they keep giving me the run around and have had technicians over and even paid for a technician thatThey transfer me to different departments and different managers and authorization department is never open or available to speak toPlease help, I've paid hundreds of dollars on this home warranty and even more in service fees from this company and they are not replacing the department
I am extremely frustrated with FidelityI had a very minor problem with my microwaveThe person sent broke off another part of the microwave, and we then had to wait for over a week for the part to come inThat entire time, no working microwave even though before that person came out it was working some of the timeHe finally came and "fixed" it but later that day the entire until shut off and no longer had any power coming to itThe claim was reopened; however, it has now been over weeks total and still no working microwaveActually, this is going on week We have called the person three times to follow up and been told the part is still not hereMeanwhile he has never reached out to us, we have always calledAnd how does he know what part to order when he never even came back out to look at the microwave!? I just want a working microwaveWhy is that so difficult? I have called fidelity times and they could not seem to care any lessThey just keep saying the same thing