Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
I have been on the phone with fidelity home warranty for over weeks because my entire AC unit is tokenMy home is located in *** *** and is over degrees every single dayI have been on hold for 30-minutes 3x per day and hung up on of the 3-times per day before even reaching a person and on hold for 20+ minutesI have submitted all required documentation within mins of them requesting itI’ve hadn’t supervisors on the phone and every time they say we are moving forward they request something beenThis week alone I’ve spent hours on the phone with fidelity to get absolutely nowhereI am exhaustedMy AC is still broken and it’s degrees in the house dailyAnd everyone’s getting sickFidelity doesn’t careI’ve done everything right and been on top of the ballThis company is immoral and corruptThey disgust me
Our dishwasher went out well our house was under home waranty with Fidelity They dispatched a repair person from Sears The repair person inspected the unit, left and charged Fidelity $A day later the unit stopped working again and we reopened the claim Fidelity sent a Sears repair technician out again who diagnosed the issue and left He gave us a bill for $and told us that we needed to handle the rest We called Fidelity and reported this and they made us wait a week before telling us they couldn't help us without sending out another repair technicianWe are extremely dissatisfied with the service we have received through Fidelity and will not be renewing our home warranty with them
I have a Home Warranty with "*** *** *** INSURANCE which is OWNED by FNF"Have paid for the entire yearOn May 10, my central A.Cwas turning on and offI called *** 1-number and they sent a A.CTechnician on May 11, from "*** ***"He came over and decided that the A.Cis working good, took from me a check of $65, "service fee" FOR NOTHINGFew hours later the Central A.CSTOPPED WORKING COMPLETELY !!! I called the *** 1-number and they sent me a A.CTechnician on May 12, from "Ideal Services"He came and decided that the "rotor/motor is dead and needs to be replaced"He took out pics and "promised me" that on Monday, May 14, you will have working A.CMonday 14th, he (David) called me and said, I've ordered the motor, I'll come to "INSTALL IT on May 16th"
May 16th David the A.Ctechnician from Ideal Services came at 1p.malthough he promised to come at 9a.mHe ordered the "WRONG MOTOR/ROTOR" and went again to bring the
Our home had a leak in our garageWe contacted the company to repair itMy wife and I are first time homeownersWe didn't have a clear understanding of the lingo that the customer service rep was usingWe would later regret thisThe company that Fidelity sent was difficult to schedule an appointment withWhen a date was finally selected they never showedMy wife called them at pm and they were running two hours lateWe cancelled since it was so late in the day and we had other plansThe repair was eventually made but the cement that was laid was a "rough patch" which means rocks were dropped in thr cementThet left a hole in the wallMy wife called Fidelity to discuss her concernsShe was told that we were told it was a rough patch and it did not have to match our garageHad we been told the poor quality in advance we would have paid tbe differenceAs for the hole we were transferred to a different department to have them issue us a check to cover the repairWe would b
Our Air Conditioner has been brokenWe have had record breaking heatThe highest has been this weekI placed a request to have our AC fixed under my warranty with FidelityThe 1st company called us and said they do not do second story buildings(I am located in a condo)The 2nd company came and said they do not have a big enough ladder, after it was made clear in detail what we neededThe 3rd company just did not show upNo phone call by either the contracted company or FidelityThe 4th company they contracted to come out called me to verify the day before and assured me it would not be a problem to access my roof, again waited for hours with no call and no showAfter calling Fidelity they looked into it and said oh it has on our notes the reason they could not come was because the ladder actually needs to be foot, not feetI had explained more than once that there is an area on the side of the building for workers to access the roof that is lowerThe can also g
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to *** ** ***, AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number *** and ***The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
This company does not value your time and zero integrityOwner and management are not good peopleThey allow there company to treat people with no respect
Plumbing issue The first guy they sent out was just a kid, besides looking like a year old had done the repair, it lasted only a couple of days The next call we made we kindly requested they send out someone with a bit more experience They sent the same kid 2nd fix did not last but a day It is now spewing water into the air, not just the leak that it was when we originally called in for service we have had to shut the water off we have now been told that the contractor will not come back and the warranty company says that the repair is not covered and that the original service should not have been done and now won't cover to have the fix - fixed asked to speak to supervisor/management - they will not budge, we are stuck
Fidelity dispatched a *** *** to diagnose a slab leak in our homeFidelity paid *** *** over $*** for the service (which was deducted from our insured limit of ***)*** *** refused to provide us with a written report of their diagnosis so that we could proceed with a claim on our homeowner's insuranceAs a result, we have been unable to move forward for the last two weeks and the leak under our home is growing worseWe requested a credit back from Fidelity for what they paid *** so that we can engage another plumber to properly perform a diagnosis and write a report for our insurance companyFidelity has refused to pay, citing that they already paid the vendorTheir dispute is with their vendor, not with meMy funds were used to pay for a service that I did not receive, and I am formally requesting a credit back from Fidelity
My double oven in my home went out and I have a home warranty bye FidelityI have been dealing with them a month before THANKS GIVING in OCTOBER and its now April and they keep giving me the run around and have had technicians over and even paid for a technician thatThey transfer me to different departments and different managers and authorization department is never open or available to speak toPlease help, I've paid hundreds of dollars on this home warranty and even more in service fees from this company and they are not replacing the department
I placed a service call for garage door - the springs and the pull-wire broke and needed replacementOnly mechanical partsAll electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand ***The technician from *** Garage Door Sw came and said he would fix it no problemWhen he came back with the parts and finished the job - I was devastatedAll electrical parts were replaced by new system called ***, he advised me that he did me a favor replacing the motor and this new motor is far superior to ***But not compatible with any other systems, including universal openers, etcHe charged me $extra for wall button as he stated HW doesn't cover it and its not compatible with new motorWhy do I have to pay for this if it didn't need to be changed as well as the motor 0- it is not optional accessory, it is part of operating system!!! Keypad started malfunctioning in daysI checked the *** company on
We have a property which we own at*** *** *** *** *** ** *** We had an inspection on the property before purchase and they did not find any "damage" to our AC UnitWhen the AC unit stopped working, we called in to Fidelity Home WarrantyThey sent *** ** *** ** *** * *** *** *** *** ** *** (who has a star yelp review with all the same type of complain as mine) out who spent about minutes at the property, said it's damaged and leftFidelity says they cannot cover it because it broke from "damage." The AC is not damagedWe called another REPUTABLE AC Company, and pay out of pocket for them to look at itThey find that the unit is not working propertyThey found the compressor is very weak and the system has a low chargeThe fins for condenser coil had deteriorated over the years DUE TO AGEPrice of repairs to be $3,and labor $1,We called Fidelity and conference called in the AC tech with them as wellThey agreed during the phon
I experienced an electrical issue in my home and requested assistance from Fidelity in sending a contractor out to resolveThey sent out a company called *** *** and the technician did a quick inspection and said that he could either locate the issue and repair the connection but I could run the risk of it happening again in 5-years because the circuits included aluminum wiring or he could re-wire an entire section of my kitchen with better materialThe technician didn't do more than open a few receptacles and quickly concluded that the best option would be to re-wireI assumed that my Home Warranty would have covered the re-wire, so I advised him to go that routeApparently, he provided his report to Fidelity and they immediately called me to advise they would not cover it because it was considered an upgrade because my current circuitry was inadequateI declined and asked them to send the same technician back out to repair the connection based on his initial advis
I closed on a home in Tucson a couple weeks ago, choosing Fidelity over others that I'd had poor experiences with My real estate agent recommended Fidelity Tonight is our first freezing temp night, so I turned on my heat some hours ago to discover it wasn't working I've been back-n-forth with Fidelity to hear that (although it's 'expedited') I should hear from someone within hours * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** *** *** *** *** * * * *** *** *** *** * *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** ** * *** *** *** *** * * *
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
Completely incompetent home Warranty Company Their client support team is offensive and arguementative They don’t resolve the issues and won’t return calls I highly recommend using another Home Warranty Company and as a Realtor I’d be happy to recommend other companies
Call for a service call with a leaking water heaterTechnician came out replaced a valve, water heater still leaksUnable to speak to anyone about fixing the problemStill being charged for not fixing problem
Over the past four months I have been attempting to have my oven repaired as part of our home warranty contractAfter several technicians atttempted repair, eventually Sears certified that the oven was beyond repair and requested replacementFidelity National Home Warranty's Authorizations department say they have approved the replacement and moved the work order to the purchasing departmentEvery time I call for a resolution, I am hung up on while on hold after lengthy delays and not called back despite asking for this if disconnectedI need assistance to enforce my contract with Fidelity and assistance improving customer service
We have been with Fidelity since 1996...we have not had them cover any major issues or repairs ....for the last years we were dealing with an A/C and heater problem that they have done absolutely nothing aboutThey covered Freon in the A/C which lasts weekAnd everytime someone comes out to add the Freon we have to pay a ** service fee for it to last week..on top of taking time off of work to make sure someone is homeWe have invoices with novels on them about what needs to be changed or fixed....I have several invoices with detailsWe give business to Fidelity as brokers and that reflects negatively on us because they do not provide adequate serviceThis past Sept....we had to fix the a/c which cost us *** out of pocket....Freon wasn't doing the job anymore.Fidelity left us no choice but to have the air conditioning fixed...And I don't think that asking for a reimbursement or a 50% percent reimbursement is completely outrageousIn the previous documents that I emailed F
I have been on the phone with fidelity home warranty for over weeks because my entire AC unit is tokenMy home is located in *** *** and is over degrees every single dayI have been on hold for 30-minutes 3x per day and hung up on of the 3-times per day before even reaching a person and on hold for 20+ minutesI have submitted all required documentation within mins of them requesting itI’ve hadn’t supervisors on the phone and every time they say we are moving forward they request something beenThis week alone I’ve spent hours on the phone with fidelity to get absolutely nowhereI am exhaustedMy AC is still broken and it’s degrees in the house dailyAnd everyone’s getting sickFidelity doesn’t careI’ve done everything right and been on top of the ballThis company is immoral and corruptThey disgust me
Our dishwasher went out well our house was under home waranty with Fidelity They dispatched a repair person from Sears The repair person inspected the unit, left and charged Fidelity $A day later the unit stopped working again and we reopened the claim Fidelity sent a Sears repair technician out again who diagnosed the issue and left He gave us a bill for $and told us that we needed to handle the rest We called Fidelity and reported this and they made us wait a week before telling us they couldn't help us without sending out another repair technicianWe are extremely dissatisfied with the service we have received through Fidelity and will not be renewing our home warranty with them
I have a Home Warranty with "*** *** *** INSURANCE which is OWNED by FNF"Have paid for the entire yearOn May 10, my central A.Cwas turning on and offI called *** 1-number and they sent a A.CTechnician on May 11, from "*** ***"He came over and decided that the A.Cis working good, took from me a check of $65, "service fee" FOR NOTHINGFew hours later the Central A.CSTOPPED WORKING COMPLETELY !!! I called the *** 1-number and they sent me a A.CTechnician on May 12, from "Ideal Services"He came and decided that the "rotor/motor is dead and needs to be replaced"He took out pics and "promised me" that on Monday, May 14, you will have working A.CMonday 14th, he (David) called me and said, I've ordered the motor, I'll come to "INSTALL IT on May 16th"
May 16th David the A.Ctechnician from Ideal Services came at 1p.malthough he promised to come at 9a.mHe ordered the "WRONG MOTOR/ROTOR" and went again to bring the
Our home had a leak in our garageWe contacted the company to repair itMy wife and I are first time homeownersWe didn't have a clear understanding of the lingo that the customer service rep was usingWe would later regret thisThe company that Fidelity sent was difficult to schedule an appointment withWhen a date was finally selected they never showedMy wife called them at pm and they were running two hours lateWe cancelled since it was so late in the day and we had other plansThe repair was eventually made but the cement that was laid was a "rough patch" which means rocks were dropped in thr cementThet left a hole in the wallMy wife called Fidelity to discuss her concernsShe was told that we were told it was a rough patch and it did not have to match our garageHad we been told the poor quality in advance we would have paid tbe differenceAs for the hole we were transferred to a different department to have them issue us a check to cover the repairWe would b
Our Air Conditioner has been brokenWe have had record breaking heatThe highest has been this weekI placed a request to have our AC fixed under my warranty with FidelityThe 1st company called us and said they do not do second story buildings(I am located in a condo)The 2nd company came and said they do not have a big enough ladder, after it was made clear in detail what we neededThe 3rd company just did not show upNo phone call by either the contracted company or FidelityThe 4th company they contracted to come out called me to verify the day before and assured me it would not be a problem to access my roof, again waited for hours with no call and no showAfter calling Fidelity they looked into it and said oh it has on our notes the reason they could not come was because the ladder actually needs to be foot, not feetI had explained more than once that there is an area on the side of the building for workers to access the roof that is lowerThe can also g
Fidelity Home Warranty sent a technician to address a kitchen sink stoppage issueTheir plumber was not able to resolve the issue with the claim that a clean out needed to be installedRather than install the clean out $**, I located another plumber who was able to resolve the matter in the same wayNow Fidelity wants to charge me for a $** service fee
My central AC compressor went bad & need replacementTheir technician came inFidelity denied the claim because technician found rust on the compressor(outdoor unit), claiming the sprinkler rust out the unitHowever there is not active sprinkler around(we use drip system)The technicians complaint about how little the home warranty paid to replace the unit and hopefully they don't get assigned the jobSo they provide the unfavorable opinion on this caseI researched the topic on the webAccording to *** ** ***, AC unit only last 15~yearsMine is years oldBreak down at this time is normalAlso I research the reasons compressors go bad on the webRust was never one of the reasonIt's considered processFidelity denied my claim for bogus reason with biased opinion! Please kindly help me!! claim number *** and ***The person who denied the claim is called ***(manager), she refused to give me her complete name or company ID
This company does not value your time and zero integrityOwner and management are not good peopleThey allow there company to treat people with no respect
Plumbing issue The first guy they sent out was just a kid, besides looking like a year old had done the repair, it lasted only a couple of days The next call we made we kindly requested they send out someone with a bit more experience They sent the same kid 2nd fix did not last but a day It is now spewing water into the air, not just the leak that it was when we originally called in for service we have had to shut the water off we have now been told that the contractor will not come back and the warranty company says that the repair is not covered and that the original service should not have been done and now won't cover to have the fix - fixed asked to speak to supervisor/management - they will not budge, we are stuck
Fidelity dispatched a *** *** to diagnose a slab leak in our homeFidelity paid *** *** over $*** for the service (which was deducted from our insured limit of ***)*** *** refused to provide us with a written report of their diagnosis so that we could proceed with a claim on our homeowner's insuranceAs a result, we have been unable to move forward for the last two weeks and the leak under our home is growing worseWe requested a credit back from Fidelity for what they paid *** so that we can engage another plumber to properly perform a diagnosis and write a report for our insurance companyFidelity has refused to pay, citing that they already paid the vendorTheir dispute is with their vendor, not with meMy funds were used to pay for a service that I did not receive, and I am formally requesting a credit back from Fidelity
My double oven in my home went out and I have a home warranty bye FidelityI have been dealing with them a month before THANKS GIVING in OCTOBER and its now April and they keep giving me the run around and have had technicians over and even paid for a technician thatThey transfer me to different departments and different managers and authorization department is never open or available to speak toPlease help, I've paid hundreds of dollars on this home warranty and even more in service fees from this company and they are not replacing the department
I placed a service call for garage door - the springs and the pull-wire broke and needed replacementOnly mechanical partsAll electrical parts were good and fully functional including the motor, keypads, opener button and remote clickers, all by brand ***The technician from *** Garage Door Sw came and said he would fix it no problemWhen he came back with the parts and finished the job - I was devastatedAll electrical parts were replaced by new system called ***, he advised me that he did me a favor replacing the motor and this new motor is far superior to ***But not compatible with any other systems, including universal openers, etcHe charged me $extra for wall button as he stated HW doesn't cover it and its not compatible with new motorWhy do I have to pay for this if it didn't need to be changed as well as the motor 0- it is not optional accessory, it is part of operating system!!! Keypad started malfunctioning in daysI checked the *** company on
We have a property which we own at*** *** *** *** *** ** *** We had an inspection on the property before purchase and they did not find any "damage" to our AC UnitWhen the AC unit stopped working, we called in to Fidelity Home WarrantyThey sent *** ** *** ** *** * *** *** *** *** ** *** (who has a star yelp review with all the same type of complain as mine) out who spent about minutes at the property, said it's damaged and leftFidelity says they cannot cover it because it broke from "damage." The AC is not damagedWe called another REPUTABLE AC Company, and pay out of pocket for them to look at itThey find that the unit is not working propertyThey found the compressor is very weak and the system has a low chargeThe fins for condenser coil had deteriorated over the years DUE TO AGEPrice of repairs to be $3,and labor $1,We called Fidelity and conference called in the AC tech with them as wellThey agreed during the phon
I experienced an electrical issue in my home and requested assistance from Fidelity in sending a contractor out to resolveThey sent out a company called *** *** and the technician did a quick inspection and said that he could either locate the issue and repair the connection but I could run the risk of it happening again in 5-years because the circuits included aluminum wiring or he could re-wire an entire section of my kitchen with better materialThe technician didn't do more than open a few receptacles and quickly concluded that the best option would be to re-wireI assumed that my Home Warranty would have covered the re-wire, so I advised him to go that routeApparently, he provided his report to Fidelity and they immediately called me to advise they would not cover it because it was considered an upgrade because my current circuitry was inadequateI declined and asked them to send the same technician back out to repair the connection based on his initial advis
I closed on a home in Tucson a couple weeks ago, choosing Fidelity over others that I'd had poor experiences with My real estate agent recommended Fidelity Tonight is our first freezing temp night, so I turned on my heat some hours ago to discover it wasn't working I've been back-n-forth with Fidelity to hear that (although it's 'expedited') I should hear from someone within hours * *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** * *** *** *** ** *** *** *** *** *** *** * * * *** *** *** *** * *** *** *** *** ** *** *** *** *** ** ** *** *** *** *** ** * *** *** *** *** * * *
We moved to our new home months agoWhen we moved into our new home, the A/C unit was workingOver the course of the months we have been here, we used the unit several timesOne day, it started leaking and filled our garage with waterThat is when we contacted Fidelity Home Warranty insuranceThe company refuses to cover the A/C repair/replace by stating it is a 'pre-condition'We clearly stated to the insurance that it was a problem that started AFTER we used the A/C for several times, but they dismissed our statements and treated us as liars and cheatersPrior to us moving, we had all HVAC ducts cleaned by a reputable company, so we know that there was no water leakage or dust or anything of that sortWe have a child with asthma, as well as me having high allergies to dust, so keeping a dust/mold free home is essential to our healthWe are Fidelity customers with a fully-paid insurance that covers A/C unitsWe have the right to the servicesInstead, the company dismiss
Completely incompetent home Warranty Company Their client support team is offensive and arguementative They don’t resolve the issues and won’t return calls I highly recommend using another Home Warranty Company and as a Realtor I’d be happy to recommend other companies
Call for a service call with a leaking water heaterTechnician came out replaced a valve, water heater still leaksUnable to speak to anyone about fixing the problemStill being charged for not fixing problem