I have had Fidelity for many years and have had great experiences...until now Their authorization department is way behind and I need a new compressor for my air conditioner in July I was told that the purchase order would be expedited and that has not been my experience I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have timeWhat? I have small children and it's supposed to be over degrees and no one can tell me when Fidelity will send the p.oto the vendor to order the part I'm very disappointed and will no longer be recommending Fidelity to my friends Their customer service today was horrible!
I have had Fidelity Home Warranty for yrs nowAnd have had always good experienceI even switched my mothers Home Warranty to themUN TILLMy refrigerator was having troubleI have call them time for the same thingThis last time they told me it was a part recallSo I had to wait for the part for weeks to come inSo we had NO REFRIGERATOR FOR WEEKS!! I called them and told them we had no frig and they didn't careI Also told them Because of this part they keep fixing it leeks water out of the bottom of they frigand it had Ruined my hardwood floorsThe water was coming up threw the floor all thru the kitchen and I lost about in foodI work out of town sometimes and sure enoughIt broke while I was out of townI talked to ManagersAnd told him I can't have things going out like this They didn't careI said how many times are you going to fix the same problem? It's a old frigThey said as many times as it goes outBecause it's not worth replacing it
I reported my electrical panel because smud electrical told me that my panel need to be replaced because it has a burnt bussingI also hired an electrician to check for second opinionI called fedilty home wanrraty to have mybpanel fix, but they refuse to give me service because they said that their electrician found nothing which he didn’t even look behind my electrical panelI hired electrician again to have my panel replaced and found out that it almost burn my house because there was burned metal part of the panel that almost went through the house wallI called back warranty insurance but the refuse to do anything with it
We have had coverage through *** for many years I am divorced from my spouse who is the contract holder; however I am still residing in the home until the home is sold, per the divorce decree The furnace went out on 2/11/18, and we have been waiting for the furnace to be replaced since then with no ETA to date
*** has provided inaccurate and delayed responses to this emergency situation I have been without heat for nearing three weeks with no ETA or scheduled replacement Per their contract, this constitutes an emergency situation and they have sent out multiple contractors and incorrect replacement parts I have been told to heat my home with space heaters, which is a dangerous and unacceptable response The home is likely considered "uninhabitable" due to how cold it has been The temperatures have been in the single digits/teens throughout the last few weeks, and my children have not been able to stay with me as a result They have not even begun to remove t
On 1/19/17, a call was made to dispatch for mice pest controlThe technican arrived and spent only minutes at the house and did not properly inspect the atticHe observed cellulose insulation material and did not want to go inside the atticThis is a serious problem and would like to cash out so I can get a properly trained technician to fix the issue
Business provides appliances repairService work order ***Repair of leaking pool pumpRepair request was denied based on a claim that the foundation that the pump has shifted causing the plumbing to fall apartRepresentative could not provide any evidence that the foundation has shifted or a date for the shiftThe pump has been in place, safe and secure, since I bought the house in No evidence that any foundation shifting is the cause of the pump leakThe pump is more than years old and functioned properly until now
My home warranty (Fidelity national Home Warranty) set up an appointment with *** *** *** to call me around 8/3, they said someone from the company will be in contact with me in two daysNo one from *** *** ever called meOn 8/7, I received an email from Fidelity stating that I should have hard from *** *** by now and if not please contact them directly, they did supply the phone numberI contacted *** *** around 8/8, and set up an appointment with themA tech person did come out on 8/10, and evaluated what needed to be done, I don't have the tech's name but, the service work order number is:*** The tech told me husband that he did not have all the parts/supplies he needed, therefore he would come back the next day on his way home since he lived close to our house and he would do the work thenWe waited, and he never showed up and never calledI called on Monday the 14th, and said the tech never showed back up on Friday, the person that schedule
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
They take your service fees, the work done made matters worseThey won't do anything to help! Friday 3/11/I called to file a claim for a plumbing issue I had with my kitchen sinkThe company they sent out snaked the drain & stated they could not find the reason for the issueSunday morning 3/13/my house is worse than before the company came outMy toilets won't flush, water is coming up the shower drainsSo I proceed to call the home warranty company & let them know my house is way worse than beforeThe lady was so rude & im very calmly trying to tell her the issue now wasn't here until the other company did workShe informs me I would have to pay another fee & wait for someone to come out againThat's all the information I was givenThe 2nd company comes out today & informed me since I don't have a cleanout outside the house they can't perform the workThat would have been great to know ahead of time so I could have hired someone to do the work myse
I have a warranty to repair or replace any appliances including heating and air conditioning I called to report the air conditioner stopped working on Monday July 6, the repair man came out on the 13th and told me the heater was not working they would replace it, they would order new parts and be back to install it,I signed the paperwork to pay for extras for new wiring and duct work for $*** and sent it back to them, I did not hear from them so called them to be told they sent the wrong parts and new ones should be here anytimeI called them to check and heard nothing, when you call the main office, you are on hold for to minutes with no response from them, I also filed information on line and NEVER got an answer from them what the next step would be, am just wanting to get the air conditioning fixed so I can live in my house again, it has been over a month with no resolution in sight!!
I first contacted Fidelity on March 23, in relation to a home warranty that came with a home I purchasedI had the furnace serviced since we just moved in and was unsure of the qualityThis company I hired found that the furnace was bad and needed to be replacedI contacted Fidelity to let them knowThey dispatched one of their technicians, they showed up unannouncedHe was here not even minutes and said he would suggest that the furnace be replaced (which I already knew)I had not heard anything for and a half weeks after this, so I calledThey said to find my own technician and have them give me a quote since theirs was not respondingI have been calling AT LEAST once a week since April 13th, sending them the documents that they have requested and nothing has been done stillEvery time I call, they say the info I have sent has not been reviewed yet and would call me backI HAVE NOT GOTTEN A CALL BACKSo now it has been months and my furnace still has not been rep
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
At its best, this service is slow Over week delay from date of report to date of call from local provider to repair Customer service is fairPURCHASING DEPARTMENT is TERRIBLE!! calls to them, left voicemails, no response, they didn't execute my VM instructionsAND Customer Service operator refuses to put a manager on the line OR to have Purchasing call me to finalize this claim #TERRIBLE CUSTOMER SERVICE
The worst customer service I have ever received or heard ofThis company is a scam and continues to deny services due to "pre-existing conditions" that somehow worked during a home inspection prior to the home purchaseI've averaged well over minutes of wait time per call and theses employees are rude and do not understand how to treat a customerOn top of that the contractors they send to do the service cannot stick to appointment times nor properly diagnose and correct any issuesAvoid this mismanaged scam of a company at all costs
This home warranty company is TERRIBLE Our AC went out a week ago and we were told the part to fix the AC was ordered last Wednesday and it would be here within 1-business days I called back to check the status today as we live in Phoenix, Arizona and it's degrees here and I'm months pregnant and they didn't order the part until this morning and we should be expecting it withing 1-business days from today This is completely unacceptable for those living in the heat conditions we do in Arizona Also they are not able to give you any information when you call and everyone tells you something different So disappointed in the customer service we received and how unorganized this company is!
We recently purchased a home in Arizona where Fidelity National Home Warranty was contracted with a policy to cover any in home defects for year after purchase Within weeks of closing our refrigerator AND washing machine stopped working Fidelity sent out someone to give an estimate and he reported back to Fidelity pre-existing conditions were the underlying problem for the appliances and that Fidelity would not stand behind them Our Realtor said all appliances were in working order The seller said the appliances were in working order Our Home Inspector said the appliances were in working order yet Fidelity is indicating pre-existing condition and will not honor their policy Also, their policy states that they will not cover pre-existing conditions unless the were not known at the time of purchase As the buyer, we did not know of such defects Our realtor, seller and home inspector all indicated working appliances Yet Fidelity is claiming otherwise They do not honor their policy and find loopholes not to pay claims They are not a company worth the A+ rating the Revdex.com is giving them on this website Don't use them Find a company that will actually STAND BEHIND the customer they represent! Fidelity National Home Warranty does not
Have home warranty*** which covers our a/cThree appts were made to repair it, first was a no show, and the other two have made the a/c worseLast tech suggested and wrote on the service document it may need additional workCalled Fidelity soon after last tech left to report problem is now worse and was told we need to wait until tech submits report and to call backTried today but keep getting passed around with long phone waits and no resolutionToday is and we have had no days below for sometimeI am years old and need the a/cHow can you rate these people as A+ under the circumstancesHad no problem sending me a renewal notice, evidently that department works swiftly
We purchased our home in September 2015, the seller chose FidelityThe first time we used the service was Tuesday April 19th after 4:30PM was when I placed my first call, I felt assured the first representative handled my call well and assured me broken water heaters are taken seriously and completed ASAPIn the end VARIOUS calls and NON URGENCY by the rest of the customer services reps, authorization department AND Service Provider (Practical Plumbing & Rooter ***)The service provider was unable to replace our water heater until Monday April 25th! We had been displaced for a week and your company expected us to be displaced additional time without recompenseAdditionally "YOUR ONLY" available service provider expected me to pay an additional $to get our water heater up to codeMy last call Thursday April to obtain a solution was to receive a payout of $within 7-10daysImmediately, I found a pluming company (A & A Plumbing & Rooter Service)) that was able to complete the entire service and provide all service to get water heater up to code for $1150.00… Your service provider (*** *** * *** ***) and Fidelity are gouging and manipulating your customers! In the end you DID NOT PROVIDE SERVICEYou are an inadequate company that does not have a sense of urgency and allows their service provider to take advantage of their supposed customersI have informed our realtor network to never use Fidelity
Company came out to check leak in both bathroomsTold me it didnt leakThen it started to leak everywhere so I pointed it out to himHe said he had to call his boss and would be right back inI walked outside about minutes later and he had left without saying or fixing anythingThey never returned my calls, Then he told the home warranty company it was fixedIt leaks twice as bad nowAnd fidelity is just as unaccountable I have water running through my walls pouring outside and insideI have picturesThe ladie said "we can have them call you and set something up" I HAVE WATER RUNNING ALL OVERwhy was it not fixed the first time? They dont have an answerAnd wont send anyone out for this today even though it should have been repaired tuesday(its now thirsday) I bet *** * will love this lack of accountabilityWhen you contract a company you are the face of it so maybe you should find some better contractors to be the face of your brandI will have follow up info good or bad with how they take care of this in the next few daysDo not purchase this warranty
July 14, filed a service order for ovenTechnician came out on July and diagnosed the computer control board is brokenParts are no longer availableJuly 25, 2018, called Fidelity National and was told that within hours they would send an email that showed replacement ovens and a cash optionSince then I have called times to follow up and have not received any information from FIdelity NationalNo working oven for almost a month
I have had Fidelity for many years and have had great experiences...until now Their authorization department is way behind and I need a new compressor for my air conditioner in July I was told that the purchase order would be expedited and that has not been my experience I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have timeWhat? I have small children and it's supposed to be over degrees and no one can tell me when Fidelity will send the p.oto the vendor to order the part I'm very disappointed and will no longer be recommending Fidelity to my friends Their customer service today was horrible!
I have had Fidelity Home Warranty for yrs nowAnd have had always good experienceI even switched my mothers Home Warranty to themUN TILLMy refrigerator was having troubleI have call them time for the same thingThis last time they told me it was a part recallSo I had to wait for the part for weeks to come inSo we had NO REFRIGERATOR FOR WEEKS!! I called them and told them we had no frig and they didn't careI Also told them Because of this part they keep fixing it leeks water out of the bottom of they frigand it had Ruined my hardwood floorsThe water was coming up threw the floor all thru the kitchen and I lost about in foodI work out of town sometimes and sure enoughIt broke while I was out of townI talked to ManagersAnd told him I can't have things going out like this They didn't careI said how many times are you going to fix the same problem? It's a old frigThey said as many times as it goes outBecause it's not worth replacing it
I reported my electrical panel because smud electrical told me that my panel need to be replaced because it has a burnt bussingI also hired an electrician to check for second opinionI called fedilty home wanrraty to have mybpanel fix, but they refuse to give me service because they said that their electrician found nothing which he didn’t even look behind my electrical panelI hired electrician again to have my panel replaced and found out that it almost burn my house because there was burned metal part of the panel that almost went through the house wallI called back warranty insurance but the refuse to do anything with it
We have had coverage through *** for many years I am divorced from my spouse who is the contract holder; however I am still residing in the home until the home is sold, per the divorce decree The furnace went out on 2/11/18, and we have been waiting for the furnace to be replaced since then with no ETA to date
*** has provided inaccurate and delayed responses to this emergency situation I have been without heat for nearing three weeks with no ETA or scheduled replacement Per their contract, this constitutes an emergency situation and they have sent out multiple contractors and incorrect replacement parts I have been told to heat my home with space heaters, which is a dangerous and unacceptable response The home is likely considered "uninhabitable" due to how cold it has been The temperatures have been in the single digits/teens throughout the last few weeks, and my children have not been able to stay with me as a result They have not even begun to remove t
On 1/19/17, a call was made to dispatch for mice pest controlThe technican arrived and spent only minutes at the house and did not properly inspect the atticHe observed cellulose insulation material and did not want to go inside the atticThis is a serious problem and would like to cash out so I can get a properly trained technician to fix the issue
Business provides appliances repairService work order ***Repair of leaking pool pumpRepair request was denied based on a claim that the foundation that the pump has shifted causing the plumbing to fall apartRepresentative could not provide any evidence that the foundation has shifted or a date for the shiftThe pump has been in place, safe and secure, since I bought the house in No evidence that any foundation shifting is the cause of the pump leakThe pump is more than years old and functioned properly until now
My home warranty (Fidelity national Home Warranty) set up an appointment with *** *** *** to call me around 8/3, they said someone from the company will be in contact with me in two daysNo one from *** *** ever called meOn 8/7, I received an email from Fidelity stating that I should have hard from *** *** by now and if not please contact them directly, they did supply the phone numberI contacted *** *** around 8/8, and set up an appointment with themA tech person did come out on 8/10, and evaluated what needed to be done, I don't have the tech's name but, the service work order number is:*** The tech told me husband that he did not have all the parts/supplies he needed, therefore he would come back the next day on his way home since he lived close to our house and he would do the work thenWe waited, and he never showed up and never calledI called on Monday the 14th, and said the tech never showed back up on Friday, the person that schedule
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
They take your service fees, the work done made matters worseThey won't do anything to help! Friday 3/11/I called to file a claim for a plumbing issue I had with my kitchen sinkThe company they sent out snaked the drain & stated they could not find the reason for the issueSunday morning 3/13/my house is worse than before the company came outMy toilets won't flush, water is coming up the shower drainsSo I proceed to call the home warranty company & let them know my house is way worse than beforeThe lady was so rude & im very calmly trying to tell her the issue now wasn't here until the other company did workShe informs me I would have to pay another fee & wait for someone to come out againThat's all the information I was givenThe 2nd company comes out today & informed me since I don't have a cleanout outside the house they can't perform the workThat would have been great to know ahead of time so I could have hired someone to do the work myse
I have a warranty to repair or replace any appliances including heating and air conditioning I called to report the air conditioner stopped working on Monday July 6, the repair man came out on the 13th and told me the heater was not working they would replace it, they would order new parts and be back to install it,I signed the paperwork to pay for extras for new wiring and duct work for $*** and sent it back to them, I did not hear from them so called them to be told they sent the wrong parts and new ones should be here anytimeI called them to check and heard nothing, when you call the main office, you are on hold for to minutes with no response from them, I also filed information on line and NEVER got an answer from them what the next step would be, am just wanting to get the air conditioning fixed so I can live in my house again, it has been over a month with no resolution in sight!!
I first contacted Fidelity on March 23, in relation to a home warranty that came with a home I purchasedI had the furnace serviced since we just moved in and was unsure of the qualityThis company I hired found that the furnace was bad and needed to be replacedI contacted Fidelity to let them knowThey dispatched one of their technicians, they showed up unannouncedHe was here not even minutes and said he would suggest that the furnace be replaced (which I already knew)I had not heard anything for and a half weeks after this, so I calledThey said to find my own technician and have them give me a quote since theirs was not respondingI have been calling AT LEAST once a week since April 13th, sending them the documents that they have requested and nothing has been done stillEvery time I call, they say the info I have sent has not been reviewed yet and would call me backI HAVE NOT GOTTEN A CALL BACKSo now it has been months and my furnace still has not been rep
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
At its best, this service is slow Over week delay from date of report to date of call from local provider to repair Customer service is fairPURCHASING DEPARTMENT is TERRIBLE!! calls to them, left voicemails, no response, they didn't execute my VM instructionsAND Customer Service operator refuses to put a manager on the line OR to have Purchasing call me to finalize this claim #TERRIBLE CUSTOMER SERVICE
The worst customer service I have ever received or heard ofThis company is a scam and continues to deny services due to "pre-existing conditions" that somehow worked during a home inspection prior to the home purchaseI've averaged well over minutes of wait time per call and theses employees are rude and do not understand how to treat a customerOn top of that the contractors they send to do the service cannot stick to appointment times nor properly diagnose and correct any issuesAvoid this mismanaged scam of a company at all costs
This home warranty company is TERRIBLE Our AC went out a week ago and we were told the part to fix the AC was ordered last Wednesday and it would be here within 1-business days I called back to check the status today as we live in Phoenix, Arizona and it's degrees here and I'm months pregnant and they didn't order the part until this morning and we should be expecting it withing 1-business days from today This is completely unacceptable for those living in the heat conditions we do in Arizona Also they are not able to give you any information when you call and everyone tells you something different So disappointed in the customer service we received and how unorganized this company is!
We recently purchased a home in Arizona where Fidelity National Home Warranty was contracted with a policy to cover any in home defects for year after purchase Within weeks of closing our refrigerator AND washing machine stopped working Fidelity sent out someone to give an estimate and he reported back to Fidelity pre-existing conditions were the underlying problem for the appliances and that Fidelity would not stand behind them Our Realtor said all appliances were in working order The seller said the appliances were in working order Our Home Inspector said the appliances were in working order yet Fidelity is indicating pre-existing condition and will not honor their policy Also, their policy states that they will not cover pre-existing conditions unless the were not known at the time of purchase As the buyer, we did not know of such defects Our realtor, seller and home inspector all indicated working appliances Yet Fidelity is claiming otherwise They do not honor their policy and find loopholes not to pay claims They are not a company worth the A+ rating the Revdex.com is giving them on this website Don't use them Find a company that will actually STAND BEHIND the customer they represent! Fidelity National Home Warranty does not
Have home warranty*** which covers our a/cThree appts were made to repair it, first was a no show, and the other two have made the a/c worseLast tech suggested and wrote on the service document it may need additional workCalled Fidelity soon after last tech left to report problem is now worse and was told we need to wait until tech submits report and to call backTried today but keep getting passed around with long phone waits and no resolutionToday is and we have had no days below for sometimeI am years old and need the a/cHow can you rate these people as A+ under the circumstancesHad no problem sending me a renewal notice, evidently that department works swiftly
We purchased our home in September 2015, the seller chose FidelityThe first time we used the service was Tuesday April 19th after 4:30PM was when I placed my first call, I felt assured the first representative handled my call well and assured me broken water heaters are taken seriously and completed ASAPIn the end VARIOUS calls and NON URGENCY by the rest of the customer services reps, authorization department AND Service Provider (Practical Plumbing & Rooter ***)The service provider was unable to replace our water heater until Monday April 25th! We had been displaced for a week and your company expected us to be displaced additional time without recompenseAdditionally "YOUR ONLY" available service provider expected me to pay an additional $to get our water heater up to codeMy last call Thursday April to obtain a solution was to receive a payout of $within 7-10daysImmediately, I found a pluming company (A & A Plumbing & Rooter Service)) that was able to complete the entire service and provide all service to get water heater up to code for $1150.00… Your service provider (*** *** * *** ***) and Fidelity are gouging and manipulating your customers! In the end you DID NOT PROVIDE SERVICEYou are an inadequate company that does not have a sense of urgency and allows their service provider to take advantage of their supposed customersI have informed our realtor network to never use Fidelity
Company came out to check leak in both bathroomsTold me it didnt leakThen it started to leak everywhere so I pointed it out to himHe said he had to call his boss and would be right back inI walked outside about minutes later and he had left without saying or fixing anythingThey never returned my calls, Then he told the home warranty company it was fixedIt leaks twice as bad nowAnd fidelity is just as unaccountable I have water running through my walls pouring outside and insideI have picturesThe ladie said "we can have them call you and set something up" I HAVE WATER RUNNING ALL OVERwhy was it not fixed the first time? They dont have an answerAnd wont send anyone out for this today even though it should have been repaired tuesday(its now thirsday) I bet *** * will love this lack of accountabilityWhen you contract a company you are the face of it so maybe you should find some better contractors to be the face of your brandI will have follow up info good or bad with how they take care of this in the next few daysDo not purchase this warranty
July 14, filed a service order for ovenTechnician came out on July and diagnosed the computer control board is brokenParts are no longer availableJuly 25, 2018, called Fidelity National and was told that within hours they would send an email that showed replacement ovens and a cash optionSince then I have called times to follow up and have not received any information from FIdelity NationalNo working oven for almost a month