This home warranty company has been awful with their communication and serviceThe warranty was purchased with our home in January The company never sent any information out to us regarding our contractIn April (4/7/18) we had a problem with our hot water heater that came with the homeI had to search through the hundreds of loan documents only to find one line with their nameI googled them to find a phone numberWhen I called the representative asked a series of questions (which included the size of the equipment) and said she would have a plumber contact meThey came out two days later and said it was completely shot and needed to be replaced (4/9/18)Said since it was a gallon they would have to order it and would be back at the end of the week to replaceTwo weeks goes by and nothingTried calling the plumber numerous times but only got a voicemailCalled Warranty Company only to be told that they don't cover the gallons because its considered commercialWe
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
Fidelity has failed to honor the contract for my multiple home warranties repeatedlyThe level of service is extremely poorThe contract definitions of 'modifications' are intentionally very vagueFidelity consistently allows technicians to write up surcharges for 'modifications' to make customers pay out of pocket expensesThese are not modifications, but simply replacing the unitIt is part of the job, nothing is modifiedFurthermore, fidelity consistently takes 2-weeks to conduct a simple repairParts are available locally same dayThis is a breach of contract and a failure to perform the work in a reasonable time
Fidelity National is in breach of contract by continuing to collect payments and service call fees, but failing to repair a defective HVAC system dispite multiple calls and several workorder requests the unit has been unrepaired for over weeks at this timeFidelity has denied my request for internal escalationFidelity has lied directly about issuesFidelity has failed to act as required by agreement, taking money for services and not performing those servicesI cannot imagine why the Revdex.com shows a A+ rating for this company based on what I read on your web site, and personally experience
We had an improperly installed valve on a bathroom water pipe burstWe also had a leaking P-trap that was a code violation (plastic plumbing is not allowed in *** ***)All of this was surrounded by more plumbing that was starting to leakOur (not Fidelity's) plumber came immediately and fixed it well enough so that it was no longer an emergency on a SundayWe submitted a request to FidelityThe assigned plumber didn't call for days, and after I called him, we played phone tag for more daysWhen he finally arrived, he looked at the plumbing, agreed that it needed to be replaced, and agreed that the work was improperly doneAbout minutes later, a Fidelity rep calledThe rep was incredibly combative, telling us that none of our plumbing was coveredThey had somehow deemed this was not "wear and tear" and so it was not coveredI pulled the contract out and pointed to the "code violations" section as well as "improper installation." They countered by saying imp
I paid a lot of money for this insurance and their website MISREPRESENTSWhen it says to file a claim it says to call if an emergencyRight now I have a major leak from the HVAC in the attic and it damaged the ceiling and buckling the drywall and boardsI have pictures to proveI called in claim days ago and they assigned a technician that came and walked off the job, because I needed a new HVAC unit (which they are suppose to pay for) and he didn't want to deal with itThen they set me up with another guy who would not call me backThen I got the third company, who the best they can do to come out is 7/5/appointmentFidelity claims told me I can find my own tech, only under the conditions they have to call in and make sure fidelity approves, but I went through major HVac companies in *** and not one company wants to deal with Fidelity because they have a terrible reputation for not approving service and repairsPlease help, this a very dishonest company that has
Well been a customer for well over years They service call have be good, used them years back responded well fixed unit now problem next day Just had a failure in my AC unitout and it took them hour to place a service call to an AC company Followed up by them using an over booked company that could not help me for days in this heat Well, I'm sick from heat and my animals are struggling Worst part is all I'm get is negative attitudes from customer service and I still haven't see a techOh yeah I'm the one dealing with the AC company on schedule and Fidelity has given me absolutely no positive responses or accelerated help in dealing with this matter This company has lost all my respect and will be losing my business and I wont keep this to myself at all
Our issue began on April 17th, our A/C for our second floor stopped cooling and was blowing hot airWe have a home warranty contract with National Fidelity and we called and had a ticket placed for service and they responded with a company called *** *** Services from Mesquite, TexasA month and half went by and we saw different technicians from their company that all diagnosed the issue to be something differentI paid a surcharge for a cleaning that I don't believe ever happened and had a total of days cooling by the time June rolled around (they had refilled the system with refrigerant)*** *** couldn't figure out how to fix the "problem" so we hired a separate company *** ** to come and diagnose the issueTheir diagnosis is that there was a leak in the evaporator coil and it and the condenser coil needed to be replacedWe called home warranty again asked them to bring another one of their contractors out to diagnosis the issueThis contractor (Air Max Services) d
I had a service request for our water heater and toilets in September, work order #*** They came out and advised the issue with the water heater was not coveredI called in and inquired about the issue as they said the popping noise wasn't coveredI informed them along with the popping noise the water temperature will change from hot to cold to hot to cold and it doesn't heat properlyThe customer service representative advised if there is a heating issue which is causing it not to heat properly it may be covered but they would have to send someone else out to inspect itI inquired if there would be a charge and they said no because it is related to the first issuesThey said if it was something that is completely different issue then there would beThe plumber came out and inspected it and the result was that it was a direct correlation to the first issue so it was not covered as wellI since then have received a 2nd invoice for the service call which I was informed if i
Extremely slow response times and near non-existent communications in response to open claimsRecently lost my water heater (fully covered under terms of agreement); however 5+ days later I’m still waiting for them to determine what they are going to do about it and contact me so the item can be repaired/replacedA week without hot water for showers, laundry, dishes, etcfor a working family is just not practicalThey certainly weren’t this slow taking my money *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ** *** ** *** *** ***
Home warranty work on a Thermador stove/oven resulted in the company deciding to offer substantially inferior product than repairing the unit
November 2015, two burners on stove top malfunctioned The home warranty company sent a repair person out to repair the unit The first visit resulted in a determination additional parts were needed Two months passed and no work continued After repeated calls, the home warranty sent out the same company to repair the unit During this repair, the applicance service company apparently broke a line but did not inform us A few hours laters my wife noticed a strong gas smell and we immediately contacted the warranty company A second repair company was sent out and concluded additional repairs were needed Due to the negligence of the first repair, the stove/oven was determine to need significant additional repair The warranty company offered to replace a $stove/oven for an oven costing less than $ The company showed no con
Terrible service Claims are denied by service providers (who have an incentive to deny claims) and there is no recourse The only way I have gotten anything resolved in my favor is to spend literally hours on hold talking with multiple customer "service" representatives I will never buy a home warranty from this company again!
I am a customer of Fidelity Home WarrantyI experience a lot of circuit breakers tripping in my houseI suspected it was an overload problem which was resulting in the trippingI booked an appointment with them for a ELECTRICAL OVERLOAD ANALYSISI had clearly mentioned that I needed a "ELECTRICAL OVERLOAD ANALYSIS" so that I could hire an electrical to fix the wiringsA service contractor came to my home and advised me that ELECTRICAL OVERLOAD ANALYSIS was not covered under warrantyHe was in and out of my house in less than minutesHe drove to my house to only tell me that it was not covered under the contractI understood that and was fine with thatBut now Fidelity Home Warranty is forcing me to pay the **$ visit chargesThis is not acceptable because I had clearly mentioned the type of service desiredIf it was not covered under warranty then I should have been told over the phoneThere really was no need for someone to come to my house and charge me **$
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from *** *** and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
I purchased fidelity national home warranty policy when I bought my house, *** * *** *** *** ** ***After I moved, I found out that the buimicrowave light was broken and the metal round top in the microwave was missing, so my family is highly likely exposed those radiation from the microwave and also possess a very high risk of fire due to this defectAnd also, gas range stopped workingI called fidelity on 9/9/and reported those two problems and made service requestThe technician came by on 9/13/and checked the microwave and gas range, and reported to fidelity but did not do any repair and informed me not to use the microwave because it may cause fire and release radiationSo I waited for the fidelity responseOn 9/16/16, Fidelity sent technicians and they place the top round metal inside microwave but they did not fix the microwave light, and they looked at the gas range only but could not repair any on gas rangeSince then until now, I have NOT heard
I have a contract with this businessI have submitted a request for service on 8/(we do not have hot water)They send a plumber out on 9/who was unable to fix the water heaterWe report back that the service was not completed and the service representative was actually very rudeThey send another representative out about a week laterThat plumber was unable to fix the water heaterA part was neededWe were told that the parts would be ordered and that they would come back outWe have been in contact with Fidelity for weeksStill no hot waterAnd now they have suspended my contract because they said that I have failed to pay the service feeThe service fee is meant to be paid when the service has been provided and completedThey have failed to resolve my service requestThe customer service has been rude and unhelpfulAnd now they hold me responsible for payment without fulfilling the terms of the contractThis job should now be completed at no cost to me
Fidelity Home Warranty is a jokeI bought a house and weeks later the air goes out, Fidelity denies the claimFidelity says the problem was pre existingThe house was built in of course it is preexisting!! Why even sell a home warranty to people with older homes!! What a rip off!! This is not my first house or warranty experienceThis has to be the worst home warranty company I ever dealt with!!! buyer beware!!!!
fidelity national home warranty is a complete joke when it comes to warranty and customer service, I called with a simple request for a broken ceiling fan (which as I as told was covered ) the tech came out assured me it would be taken care of and end of problem(2) days later I get a call from fidelity stating that this was customer neglect and it was not coveredthat was very surprising to me as the ceiling fan is 15FT in the air and I could not get to it if I tried without a very tall latter and even so would be quite a taskthey required a $*** upfront fee of which I paid and said that was the service chargeso I disputed the charge with my credit card company (wells fargo) who did a complete investigation and determined it was indeed fraudnow they have suspended my coverage and could care less about what they are doing to the general public who buys there productthis warranty is a complete scam and a waste of money save yourself the trouble and use another company
Bought a built home on 3/that was pretty much vacant for a few yearsHad the inspection 2/26/in the spring when we had a few hot day turned on the A/C and it was just blowing cold ambient air and not coolingPer their contract #Covered systems and appliances must be in good, safe working order at the start of contract coverageUnknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the buyer, seller, agent, or home inspector by a visual inspection and by operating the system or applianceA visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperabilityOperating the covered item is defined as turning the item on and off to ensure that it is operationalWhile turned on, the item operates without causing damage, irregular sounds, smoke or other aboutcomes#FNHW will repair or replace covered systems and appliances which mechanically malfunction due to insufficient maintenance, rust, corrosion or sediment, unless otherwise noted in this contractTheir testing shows that it's out of freonThey declined the claim stating pre-existing condition Granted the inspection states visually in good working order but unable to test function due to weather (it was and thermostat doesn't go below 55) They somewhat acknowledge that they didn't know how one would go about to operate it in that whether but nevertheless the claim will be denied because it wasn't doneHow are they still in business??
Extremely slow response times and near non-existent communications in response to open claimsRecently lost my water heater (fully covered under terms of agreement); however 5+ days later I’m still waiting for them to determine what they are going to do about it and contact me so the item can be repaired/replacedA week without hot water for showers, laundry, dishes, etcfor a working family is just not practicalThey certainly weren’t this slow taking my money *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ** *** ** *** *** ***
This home warranty company has been awful with their communication and serviceThe warranty was purchased with our home in January The company never sent any information out to us regarding our contractIn April (4/7/18) we had a problem with our hot water heater that came with the homeI had to search through the hundreds of loan documents only to find one line with their nameI googled them to find a phone numberWhen I called the representative asked a series of questions (which included the size of the equipment) and said she would have a plumber contact meThey came out two days later and said it was completely shot and needed to be replaced (4/9/18)Said since it was a gallon they would have to order it and would be back at the end of the week to replaceTwo weeks goes by and nothingTried calling the plumber numerous times but only got a voicemailCalled Warranty Company only to be told that they don't cover the gallons because its considered commercialWe
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
Fidelity has failed to honor the contract for my multiple home warranties repeatedlyThe level of service is extremely poorThe contract definitions of 'modifications' are intentionally very vagueFidelity consistently allows technicians to write up surcharges for 'modifications' to make customers pay out of pocket expensesThese are not modifications, but simply replacing the unitIt is part of the job, nothing is modifiedFurthermore, fidelity consistently takes 2-weeks to conduct a simple repairParts are available locally same dayThis is a breach of contract and a failure to perform the work in a reasonable time
Fidelity National is in breach of contract by continuing to collect payments and service call fees, but failing to repair a defective HVAC system dispite multiple calls and several workorder requests the unit has been unrepaired for over weeks at this timeFidelity has denied my request for internal escalationFidelity has lied directly about issuesFidelity has failed to act as required by agreement, taking money for services and not performing those servicesI cannot imagine why the Revdex.com shows a A+ rating for this company based on what I read on your web site, and personally experience
We had an improperly installed valve on a bathroom water pipe burstWe also had a leaking P-trap that was a code violation (plastic plumbing is not allowed in *** ***)All of this was surrounded by more plumbing that was starting to leakOur (not Fidelity's) plumber came immediately and fixed it well enough so that it was no longer an emergency on a SundayWe submitted a request to FidelityThe assigned plumber didn't call for days, and after I called him, we played phone tag for more daysWhen he finally arrived, he looked at the plumbing, agreed that it needed to be replaced, and agreed that the work was improperly doneAbout minutes later, a Fidelity rep calledThe rep was incredibly combative, telling us that none of our plumbing was coveredThey had somehow deemed this was not "wear and tear" and so it was not coveredI pulled the contract out and pointed to the "code violations" section as well as "improper installation." They countered by saying imp
I paid a lot of money for this insurance and their website MISREPRESENTSWhen it says to file a claim it says to call if an emergencyRight now I have a major leak from the HVAC in the attic and it damaged the ceiling and buckling the drywall and boardsI have pictures to proveI called in claim days ago and they assigned a technician that came and walked off the job, because I needed a new HVAC unit (which they are suppose to pay for) and he didn't want to deal with itThen they set me up with another guy who would not call me backThen I got the third company, who the best they can do to come out is 7/5/appointmentFidelity claims told me I can find my own tech, only under the conditions they have to call in and make sure fidelity approves, but I went through major HVac companies in *** and not one company wants to deal with Fidelity because they have a terrible reputation for not approving service and repairsPlease help, this a very dishonest company that has
Well been a customer for well over years They service call have be good, used them years back responded well fixed unit now problem next day Just had a failure in my AC unitout and it took them hour to place a service call to an AC company Followed up by them using an over booked company that could not help me for days in this heat Well, I'm sick from heat and my animals are struggling Worst part is all I'm get is negative attitudes from customer service and I still haven't see a techOh yeah I'm the one dealing with the AC company on schedule and Fidelity has given me absolutely no positive responses or accelerated help in dealing with this matter This company has lost all my respect and will be losing my business and I wont keep this to myself at all
Our issue began on April 17th, our A/C for our second floor stopped cooling and was blowing hot airWe have a home warranty contract with National Fidelity and we called and had a ticket placed for service and they responded with a company called *** *** Services from Mesquite, TexasA month and half went by and we saw different technicians from their company that all diagnosed the issue to be something differentI paid a surcharge for a cleaning that I don't believe ever happened and had a total of days cooling by the time June rolled around (they had refilled the system with refrigerant)*** *** couldn't figure out how to fix the "problem" so we hired a separate company *** ** to come and diagnose the issueTheir diagnosis is that there was a leak in the evaporator coil and it and the condenser coil needed to be replacedWe called home warranty again asked them to bring another one of their contractors out to diagnosis the issueThis contractor (Air Max Services) d
I had a service request for our water heater and toilets in September, work order #*** They came out and advised the issue with the water heater was not coveredI called in and inquired about the issue as they said the popping noise wasn't coveredI informed them along with the popping noise the water temperature will change from hot to cold to hot to cold and it doesn't heat properlyThe customer service representative advised if there is a heating issue which is causing it not to heat properly it may be covered but they would have to send someone else out to inspect itI inquired if there would be a charge and they said no because it is related to the first issuesThey said if it was something that is completely different issue then there would beThe plumber came out and inspected it and the result was that it was a direct correlation to the first issue so it was not covered as wellI since then have received a 2nd invoice for the service call which I was informed if i
Extremely slow response times and near non-existent communications in response to open claimsRecently lost my water heater (fully covered under terms of agreement); however 5+ days later I’m still waiting for them to determine what they are going to do about it and contact me so the item can be repaired/replacedA week without hot water for showers, laundry, dishes, etcfor a working family is just not practicalThey certainly weren’t this slow taking my money *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ** *** ** *** *** ***
Home warranty work on a Thermador stove/oven resulted in the company deciding to offer substantially inferior product than repairing the unit
November 2015, two burners on stove top malfunctioned The home warranty company sent a repair person out to repair the unit The first visit resulted in a determination additional parts were needed Two months passed and no work continued After repeated calls, the home warranty sent out the same company to repair the unit During this repair, the applicance service company apparently broke a line but did not inform us A few hours laters my wife noticed a strong gas smell and we immediately contacted the warranty company A second repair company was sent out and concluded additional repairs were needed Due to the negligence of the first repair, the stove/oven was determine to need significant additional repair The warranty company offered to replace a $stove/oven for an oven costing less than $ The company showed no con
Terrible service Claims are denied by service providers (who have an incentive to deny claims) and there is no recourse The only way I have gotten anything resolved in my favor is to spend literally hours on hold talking with multiple customer "service" representatives I will never buy a home warranty from this company again!
I am a customer of Fidelity Home WarrantyI experience a lot of circuit breakers tripping in my houseI suspected it was an overload problem which was resulting in the trippingI booked an appointment with them for a ELECTRICAL OVERLOAD ANALYSISI had clearly mentioned that I needed a "ELECTRICAL OVERLOAD ANALYSIS" so that I could hire an electrical to fix the wiringsA service contractor came to my home and advised me that ELECTRICAL OVERLOAD ANALYSIS was not covered under warrantyHe was in and out of my house in less than minutesHe drove to my house to only tell me that it was not covered under the contractI understood that and was fine with thatBut now Fidelity Home Warranty is forcing me to pay the **$ visit chargesThis is not acceptable because I had clearly mentioned the type of service desiredIf it was not covered under warranty then I should have been told over the phoneThere really was no need for someone to come to my house and charge me **$
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from *** *** and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
I purchased fidelity national home warranty policy when I bought my house, *** * *** *** *** ** ***After I moved, I found out that the buimicrowave light was broken and the metal round top in the microwave was missing, so my family is highly likely exposed those radiation from the microwave and also possess a very high risk of fire due to this defectAnd also, gas range stopped workingI called fidelity on 9/9/and reported those two problems and made service requestThe technician came by on 9/13/and checked the microwave and gas range, and reported to fidelity but did not do any repair and informed me not to use the microwave because it may cause fire and release radiationSo I waited for the fidelity responseOn 9/16/16, Fidelity sent technicians and they place the top round metal inside microwave but they did not fix the microwave light, and they looked at the gas range only but could not repair any on gas rangeSince then until now, I have NOT heard
I have a contract with this businessI have submitted a request for service on 8/(we do not have hot water)They send a plumber out on 9/who was unable to fix the water heaterWe report back that the service was not completed and the service representative was actually very rudeThey send another representative out about a week laterThat plumber was unable to fix the water heaterA part was neededWe were told that the parts would be ordered and that they would come back outWe have been in contact with Fidelity for weeksStill no hot waterAnd now they have suspended my contract because they said that I have failed to pay the service feeThe service fee is meant to be paid when the service has been provided and completedThey have failed to resolve my service requestThe customer service has been rude and unhelpfulAnd now they hold me responsible for payment without fulfilling the terms of the contractThis job should now be completed at no cost to me
Fidelity Home Warranty is a jokeI bought a house and weeks later the air goes out, Fidelity denies the claimFidelity says the problem was pre existingThe house was built in of course it is preexisting!! Why even sell a home warranty to people with older homes!! What a rip off!! This is not my first house or warranty experienceThis has to be the worst home warranty company I ever dealt with!!! buyer beware!!!!
fidelity national home warranty is a complete joke when it comes to warranty and customer service, I called with a simple request for a broken ceiling fan (which as I as told was covered ) the tech came out assured me it would be taken care of and end of problem(2) days later I get a call from fidelity stating that this was customer neglect and it was not coveredthat was very surprising to me as the ceiling fan is 15FT in the air and I could not get to it if I tried without a very tall latter and even so would be quite a taskthey required a $*** upfront fee of which I paid and said that was the service chargeso I disputed the charge with my credit card company (wells fargo) who did a complete investigation and determined it was indeed fraudnow they have suspended my coverage and could care less about what they are doing to the general public who buys there productthis warranty is a complete scam and a waste of money save yourself the trouble and use another company
Bought a built home on 3/that was pretty much vacant for a few yearsHad the inspection 2/26/in the spring when we had a few hot day turned on the A/C and it was just blowing cold ambient air and not coolingPer their contract #Covered systems and appliances must be in good, safe working order at the start of contract coverageUnknown pre-existing conditions will be covered if, at the time coverage began, the defect or malfunction would not have been known to the buyer, seller, agent, or home inspector by a visual inspection and by operating the system or applianceA visual inspection of the covered item verifies that it appears structurally intact and without damage or missing parts that would indicate inoperabilityOperating the covered item is defined as turning the item on and off to ensure that it is operationalWhile turned on, the item operates without causing damage, irregular sounds, smoke or other aboutcomes#FNHW will repair or replace covered systems and appliances which mechanically malfunction due to insufficient maintenance, rust, corrosion or sediment, unless otherwise noted in this contractTheir testing shows that it's out of freonThey declined the claim stating pre-existing condition Granted the inspection states visually in good working order but unable to test function due to weather (it was and thermostat doesn't go below 55) They somewhat acknowledge that they didn't know how one would go about to operate it in that whether but nevertheless the claim will be denied because it wasn't doneHow are they still in business??
Extremely slow response times and near non-existent communications in response to open claimsRecently lost my water heater (fully covered under terms of agreement); however 5+ days later I’m still waiting for them to determine what they are going to do about it and contact me so the item can be repaired/replacedA week without hot water for showers, laundry, dishes, etcfor a working family is just not practicalThey certainly weren’t this slow taking my money *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** ** *** ** *** *** ***