Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
I have had Fidelity for many years and have had great experiences...until now Their authorization department is way behind and I need a new compressor for my air conditioner in July I was told that the purchase order would be expedited and that has not been my experience I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have timeWhat? I have small children and it's supposed to be over degrees and no one can tell me when Fidelity will send the p.oto the vendor to order the part I'm very disappointed and will no longer be recommending Fidelity to my friends Their customer service today was horrible!
Have home warranty*** which covers our a/cThree appts were made to repair it, first was a no show, and the other two have made the a/c worseLast tech suggested and wrote on the service document it may need additional workCalled Fidelity soon after last tech left to report problem is now worse and was told we need to wait until tech submits report and to call backTried today but keep getting passed around with long phone waits and no resolutionToday is and we have had no days below for sometimeI am years old and need the a/cHow can you rate these people as A+ under the circumstancesHad no problem sending me a renewal notice, evidently that department works swiftly
Home warranty work on a Thermador stove/oven resulted in the company deciding to offer substantially inferior product than repairing the unit
November 2015, two burners on stove top malfunctioned The home warranty company sent a repair person out to repair the unit The first visit resulted in a determination additional parts were needed Two months passed and no work continued After repeated calls, the home warranty sent out the same company to repair the unit During this repair, the applicance service company apparently broke a line but did not inform us A few hours laters my wife noticed a strong gas smell and we immediately contacted the warranty company A second repair company was sent out and concluded additional repairs were needed Due to the negligence of the first repair, the stove/oven was determine to need significant additional repair The warranty company offered to replace a $stove/oven for an oven costing less than $ The company showed no con
This home warranty company has been awful with their communication and serviceThe warranty was purchased with our home in January The company never sent any information out to us regarding our contractIn April (4/7/18) we had a problem with our hot water heater that came with the homeI had to search through the hundreds of loan documents only to find one line with their nameI googled them to find a phone numberWhen I called the representative asked a series of questions (which included the size of the equipment) and said she would have a plumber contact meThey came out two days later and said it was completely shot and needed to be replaced (4/9/18)Said since it was a gallon they would have to order it and would be back at the end of the week to replaceTwo weeks goes by and nothingTried calling the plumber numerous times but only got a voicemailCalled Warranty Company only to be told that they don't cover the gallons because its considered commercialWe
I reported my electrical panel because smud electrical told me that my panel need to be replaced because it has a burnt bussingI also hired an electrician to check for second opinionI called fedilty home wanrraty to have mybpanel fix, but they refuse to give me service because they said that their electrician found nothing which he didn’t even look behind my electrical panelI hired electrician again to have my panel replaced and found out that it almost burn my house because there was burned metal part of the panel that almost went through the house wallI called back warranty insurance but the refuse to do anything with it
Fidelity has failed to honor the contract for my multiple home warranties repeatedlyThe level of service is extremely poorThe contract definitions of 'modifications' are intentionally very vagueFidelity consistently allows technicians to write up surcharges for 'modifications' to make customers pay out of pocket expensesThese are not modifications, but simply replacing the unitIt is part of the job, nothing is modifiedFurthermore, fidelity consistently takes 2-weeks to conduct a simple repairParts are available locally same dayThis is a breach of contract and a failure to perform the work in a reasonable time
At its best, this service is slow Over week delay from date of report to date of call from local provider to repair Customer service is fairPURCHASING DEPARTMENT is TERRIBLE!! calls to them, left voicemails, no response, they didn't execute my VM instructionsAND Customer Service operator refuses to put a manager on the line OR to have Purchasing call me to finalize this claim #TERRIBLE CUSTOMER SERVICE
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
My home warranty (Fidelity national Home Warranty) set up an appointment with *** *** *** to call me around 8/3, they said someone from the company will be in contact with me in two daysNo one from *** *** ever called meOn 8/7, I received an email from Fidelity stating that I should have hard from *** *** by now and if not please contact them directly, they did supply the phone numberI contacted *** *** around 8/8, and set up an appointment with themA tech person did come out on 8/10, and evaluated what needed to be done, I don't have the tech's name but, the service work order number is:*** The tech told me husband that he did not have all the parts/supplies he needed, therefore he would come back the next day on his way home since he lived close to our house and he would do the work thenWe waited, and he never showed up and never calledI called on Monday the 14th, and said the tech never showed back up on Friday, the person that schedule
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from *** *** and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
Company came out to check leak in both bathroomsTold me it didnt leakThen it started to leak everywhere so I pointed it out to himHe said he had to call his boss and would be right back inI walked outside about minutes later and he had left without saying or fixing anythingThey never returned my calls, Then he told the home warranty company it was fixedIt leaks twice as bad nowAnd fidelity is just as unaccountable I have water running through my walls pouring outside and insideI have picturesThe ladie said "we can have them call you and set something up" I HAVE WATER RUNNING ALL OVERwhy was it not fixed the first time? They dont have an answerAnd wont send anyone out for this today even though it should have been repaired tuesday(its now thirsday) I bet *** * will love this lack of accountabilityWhen you contract a company you are the face of it so maybe you should find some better contractors to be the face of your brandI will have follow up info good or bad with how they take care of this in the next few daysDo not purchase this warranty
Well been a customer for well over years They service call have be good, used them years back responded well fixed unit now problem next day Just had a failure in my AC unitout and it took them hour to place a service call to an AC company Followed up by them using an over booked company that could not help me for days in this heat Well, I'm sick from heat and my animals are struggling Worst part is all I'm get is negative attitudes from customer service and I still haven't see a techOh yeah I'm the one dealing with the AC company on schedule and Fidelity has given me absolutely no positive responses or accelerated help in dealing with this matter This company has lost all my respect and will be losing my business and I wont keep this to myself at all
In Nov *** *** was sent to fix my ice makerThey came out times between November and January and never fixed the problemWe were billed $** for this serviceWe contacted Fidelity and told them the we still had the same problemThis time they sent out *** *** insteadAnytime immediately identified the problem and fixed itI then received another $** chargeFidelity should have let me know they were going to charge me additional fees for the same work
I have a contract with FNHWMy dishwasher broke in early Feb The sent out a technician to repair the unit THREE timesHe finally admitted that it can't be repaired and is under recall from the manufacturer (GE)FNHW is supposed to give me one of two options - replace the unit with a "like" unit or give me a check so I can buy a new oneI have been calling them since 2/28/No one will return calls or speak to meEmails go unanswered
We have a home warranty with FidelityOur air conditioning has not been working since SundayIt is now Wednesday nightOur temperatures here have been degrees every dayMy husband and I are retirement age and are both ill from the heatHowever, we are at the company's mercy for scheduling repairmenWe have had to go back and forth wih repairmen trying to decide if it is an electrical problem or mechanicalThen we have to wait days for someone to comePlease help us
The company does not live up to their contractI purchased a Comprehensive Plan which is with the most coverage
I had an AC go out June 11, I reported it to *** *** *** *** and told by their employee that they would have someone out within hours The serviceman set up the appointment for hours later but told me he probably could not repair it until the following day since he would have to get approval and possibly get partsBy then it would have been days without AC and possibly not even repaired at that time
We had to have a local AC repairman take care of the AC and *** said they would not cover it
The AC company that *** had called the request into is miles from the property when there are numerous AC companies within a few miles of the property and with some just blocks from the property *** should cover the cost since their AC serviceman could not service the request in a timely manner
I first made work order #*** on May 11, to repair a washing machineThe repair man that was issued my case would not answer my calls/texts until I called Fidelity to complain and get a new repair manHe immediately called me and set up the first appointmentThe first time he came he said I needed a new clutch and motorA month went by before he was able to get the parts and returnTwo weeks ago when he came the second time he could not replace the broken parts because he couldn't get a bolt looseHe even used a hammer to beat it trying to break the boltThe only thing that happened was to make a mess and beat up the inside of the tubI've tried multiple times to call the company and find out why it isn't repaired and what is going to happenUnfortunately, after waiting hours on the phone no one will answerI paid this repairman $** two months ago to repair this washing machine and it's still not fixed
I purchased my home on 3/7/and decided to purchase a home warranty plan through this companyA total of $was paid for the contractOn 3/27/18, I had an issue with the plumbing in my spare bathroomI submitted a service request for repairs and this company sent out a plumber days laterI was told the repair could not be covered under my warranty due to it being a pre-existing conditionI explained there was no way I would have known this was a pre-existing conditionI further explained there was no way I would have known it was a pre-existing condition due to it being behind the wallI also informed them it was not noted in the inspection report conducted prior to the purchase of the homeThey asked me to upload the report and further review would be conductedI uploaded on 3/30/and as of 4/4/I have not heard a response from them as to a resolutionOn 4/4/I signed into my account online to check status of my request and it states the warranty had been cancell
Dear Sir/Madam, I opened a work order with Fidelity Home warranty service to have my oven fixedService Work Order Number:*** Service technician came by and inspected the oven and said he will need parts and will come back again, however technician did not come backFidelity has since closed the work order, and are not providing any assistanceThey even disconnected my phoneI paid $for the serviceI need a refund or have Fidelity Home Warranty provide the service I paid forThanks, ***
I have had Fidelity for many years and have had great experiences...until now Their authorization department is way behind and I need a new compressor for my air conditioner in July I was told that the purchase order would be expedited and that has not been my experience I'm being told that they will get to it when they can and when asked to speak to a supervisor I was told they will call me when they have timeWhat? I have small children and it's supposed to be over degrees and no one can tell me when Fidelity will send the p.oto the vendor to order the part I'm very disappointed and will no longer be recommending Fidelity to my friends Their customer service today was horrible!
Have home warranty*** which covers our a/cThree appts were made to repair it, first was a no show, and the other two have made the a/c worseLast tech suggested and wrote on the service document it may need additional workCalled Fidelity soon after last tech left to report problem is now worse and was told we need to wait until tech submits report and to call backTried today but keep getting passed around with long phone waits and no resolutionToday is and we have had no days below for sometimeI am years old and need the a/cHow can you rate these people as A+ under the circumstancesHad no problem sending me a renewal notice, evidently that department works swiftly
Home warranty work on a Thermador stove/oven resulted in the company deciding to offer substantially inferior product than repairing the unit
November 2015, two burners on stove top malfunctioned The home warranty company sent a repair person out to repair the unit The first visit resulted in a determination additional parts were needed Two months passed and no work continued After repeated calls, the home warranty sent out the same company to repair the unit During this repair, the applicance service company apparently broke a line but did not inform us A few hours laters my wife noticed a strong gas smell and we immediately contacted the warranty company A second repair company was sent out and concluded additional repairs were needed Due to the negligence of the first repair, the stove/oven was determine to need significant additional repair The warranty company offered to replace a $stove/oven for an oven costing less than $ The company showed no con
This home warranty company has been awful with their communication and serviceThe warranty was purchased with our home in January The company never sent any information out to us regarding our contractIn April (4/7/18) we had a problem with our hot water heater that came with the homeI had to search through the hundreds of loan documents only to find one line with their nameI googled them to find a phone numberWhen I called the representative asked a series of questions (which included the size of the equipment) and said she would have a plumber contact meThey came out two days later and said it was completely shot and needed to be replaced (4/9/18)Said since it was a gallon they would have to order it and would be back at the end of the week to replaceTwo weeks goes by and nothingTried calling the plumber numerous times but only got a voicemailCalled Warranty Company only to be told that they don't cover the gallons because its considered commercialWe
I reported my electrical panel because smud electrical told me that my panel need to be replaced because it has a burnt bussingI also hired an electrician to check for second opinionI called fedilty home wanrraty to have mybpanel fix, but they refuse to give me service because they said that their electrician found nothing which he didn’t even look behind my electrical panelI hired electrician again to have my panel replaced and found out that it almost burn my house because there was burned metal part of the panel that almost went through the house wallI called back warranty insurance but the refuse to do anything with it
Fidelity has failed to honor the contract for my multiple home warranties repeatedlyThe level of service is extremely poorThe contract definitions of 'modifications' are intentionally very vagueFidelity consistently allows technicians to write up surcharges for 'modifications' to make customers pay out of pocket expensesThese are not modifications, but simply replacing the unitIt is part of the job, nothing is modifiedFurthermore, fidelity consistently takes 2-weeks to conduct a simple repairParts are available locally same dayThis is a breach of contract and a failure to perform the work in a reasonable time
At its best, this service is slow Over week delay from date of report to date of call from local provider to repair Customer service is fairPURCHASING DEPARTMENT is TERRIBLE!! calls to them, left voicemails, no response, they didn't execute my VM instructionsAND Customer Service operator refuses to put a manager on the line OR to have Purchasing call me to finalize this claim #TERRIBLE CUSTOMER SERVICE
This company has consistently created more problems (and COSTS) than they've prevented:
Instance #1: A refrigerator tech came out on 6/1/to fix an ice build-upWhile the ice buiwas removed, the technician broke our ice maker in the processThey needed to send out two different techs for a total of THREE TIMES before the issue was fixed 7/17/- OVER A MONTH LATERBest part? I needed to pay for the replacement part(s) that the first tech broke
Instance #2: We submitted a work order request on 7/20/to replace a leaking AC unitSince the leak had the potential to damage our wood floors, I immediately follup with them after submitting the request to request that an expedited emergency request go through as they stated the vendor couldn't come out until 7/24/We had a 6-month old baby and it was over degrees so we couldn't keep the AC offFidelty called me on 7/22/(Saturday) to state that they couldn't get someone out on the weekend, and I stated tha
For weeks now I have been going back and forth with Fidelity trying to get my furnace fixedThe first company tey sent out, NPM Heating & Cooling, lied and said my furnace had not been maintainedI have all of my maintenance records plus the testimony of other reputable service companies that my furnace was well-maintainedOn Oct10, 2016, Fidelity agreed to send another repairman for a "second opinion." They came out yesterday and informed me I needed a new furnace and they would report this to Fidelity by the end of the dayAround 2pm today (10/19/16) I called Fidelity and after being on hold several minutes was told the report from *** *** *** *** had not been received yetIt is starting to get coldWe need our furnace either repaired or replacedI renewed my warranty in good faith believing that Fidelity was a reputable company like it's predecessorAt this point that has not been demonstrated and I am growing weary of the run around I've been gettingPLE
My home warranty (Fidelity national Home Warranty) set up an appointment with *** *** *** to call me around 8/3, they said someone from the company will be in contact with me in two daysNo one from *** *** ever called meOn 8/7, I received an email from Fidelity stating that I should have hard from *** *** by now and if not please contact them directly, they did supply the phone numberI contacted *** *** around 8/8, and set up an appointment with themA tech person did come out on 8/10, and evaluated what needed to be done, I don't have the tech's name but, the service work order number is:*** The tech told me husband that he did not have all the parts/supplies he needed, therefore he would come back the next day on his way home since he lived close to our house and he would do the work thenWe waited, and he never showed up and never calledI called on Monday the 14th, and said the tech never showed back up on Friday, the person that schedule
I had a problem where my air conditioning was not operating properly, in that it would only go on for a few minutes before shutting offI scheduled an appointment through Fidelity on a Friday evening and continued to try and diagnose the problemI discovered an error code indicating a fault thermometer in the system that was causing the system to prematurely shut downOn Monday I received a call from *** *** and they asked several questions about the units and scheduled the interviewI told them the system that I had and asked if they serviced it and told them about the suspected thermometer problemWhen the repairman arrived , he spent only minutes verifying that the error code I had indicated was indeed being triggered and leftI was then informed by Fidelity that the repair would not be covered since the thermometer was part of a zone control system, despite the fact that its failure was causing the air conditioner to not workOn top of everything else, they still cha
Company came out to check leak in both bathroomsTold me it didnt leakThen it started to leak everywhere so I pointed it out to himHe said he had to call his boss and would be right back inI walked outside about minutes later and he had left without saying or fixing anythingThey never returned my calls, Then he told the home warranty company it was fixedIt leaks twice as bad nowAnd fidelity is just as unaccountable I have water running through my walls pouring outside and insideI have picturesThe ladie said "we can have them call you and set something up" I HAVE WATER RUNNING ALL OVERwhy was it not fixed the first time? They dont have an answerAnd wont send anyone out for this today even though it should have been repaired tuesday(its now thirsday) I bet *** * will love this lack of accountabilityWhen you contract a company you are the face of it so maybe you should find some better contractors to be the face of your brandI will have follow up info good or bad with how they take care of this in the next few daysDo not purchase this warranty
Well been a customer for well over years They service call have be good, used them years back responded well fixed unit now problem next day Just had a failure in my AC unitout and it took them hour to place a service call to an AC company Followed up by them using an over booked company that could not help me for days in this heat Well, I'm sick from heat and my animals are struggling Worst part is all I'm get is negative attitudes from customer service and I still haven't see a techOh yeah I'm the one dealing with the AC company on schedule and Fidelity has given me absolutely no positive responses or accelerated help in dealing with this matter This company has lost all my respect and will be losing my business and I wont keep this to myself at all
In Nov *** *** was sent to fix my ice makerThey came out times between November and January and never fixed the problemWe were billed $** for this serviceWe contacted Fidelity and told them the we still had the same problemThis time they sent out *** *** insteadAnytime immediately identified the problem and fixed itI then received another $** chargeFidelity should have let me know they were going to charge me additional fees for the same work
I have a contract with FNHWMy dishwasher broke in early Feb The sent out a technician to repair the unit THREE timesHe finally admitted that it can't be repaired and is under recall from the manufacturer (GE)FNHW is supposed to give me one of two options - replace the unit with a "like" unit or give me a check so I can buy a new oneI have been calling them since 2/28/No one will return calls or speak to meEmails go unanswered
We have a home warranty with FidelityOur air conditioning has not been working since SundayIt is now Wednesday nightOur temperatures here have been degrees every dayMy husband and I are retirement age and are both ill from the heatHowever, we are at the company's mercy for scheduling repairmenWe have had to go back and forth wih repairmen trying to decide if it is an electrical problem or mechanicalThen we have to wait days for someone to comePlease help us
The company does not live up to their contractI purchased a Comprehensive Plan which is with the most coverage
I had an AC go out June 11, I reported it to *** *** *** *** and told by their employee that they would have someone out within hours The serviceman set up the appointment for hours later but told me he probably could not repair it until the following day since he would have to get approval and possibly get partsBy then it would have been days without AC and possibly not even repaired at that time
We had to have a local AC repairman take care of the AC and *** said they would not cover it
The AC company that *** had called the request into is miles from the property when there are numerous AC companies within a few miles of the property and with some just blocks from the property *** should cover the cost since their AC serviceman could not service the request in a timely manner
I first made work order #*** on May 11, to repair a washing machineThe repair man that was issued my case would not answer my calls/texts until I called Fidelity to complain and get a new repair manHe immediately called me and set up the first appointmentThe first time he came he said I needed a new clutch and motorA month went by before he was able to get the parts and returnTwo weeks ago when he came the second time he could not replace the broken parts because he couldn't get a bolt looseHe even used a hammer to beat it trying to break the boltThe only thing that happened was to make a mess and beat up the inside of the tubI've tried multiple times to call the company and find out why it isn't repaired and what is going to happenUnfortunately, after waiting hours on the phone no one will answerI paid this repairman $** two months ago to repair this washing machine and it's still not fixed
I purchased my home on 3/7/and decided to purchase a home warranty plan through this companyA total of $was paid for the contractOn 3/27/18, I had an issue with the plumbing in my spare bathroomI submitted a service request for repairs and this company sent out a plumber days laterI was told the repair could not be covered under my warranty due to it being a pre-existing conditionI explained there was no way I would have known this was a pre-existing conditionI further explained there was no way I would have known it was a pre-existing condition due to it being behind the wallI also informed them it was not noted in the inspection report conducted prior to the purchase of the homeThey asked me to upload the report and further review would be conductedI uploaded on 3/30/and as of 4/4/I have not heard a response from them as to a resolutionOn 4/4/I signed into my account online to check status of my request and it states the warranty had been cancell