This company fails to explain its pre-existing conditions in its own contract, but then uses it as a way to deny claims, and still charges the client the service feeI spent minutes on the phone with them and spoke to different departmentsNo one could or was willing to help meI paid $for a home warranty that I can not use and a $service fee for a service that did not occur
The warranty salesperson and a customer service personell told me that all garage and gate openers are coveredBoth items I had explicitly asked about and the salesperson said they were coveredCommercial gate openers are typically installed on large gates on homesHowever, when I placed a claiim Fedelity stated over the phone to me that they do not include gate openers since it's a commercial motors and gate motorNone of this was properly disclosed and I was directly lied toAlso, they sent out a terrible contractor who was looking to do more work than just the part itselfHe said the part does not exist and needs to change the motor for $***I canceled my insurance with FidelityI had explicitly asked them which portion of their contract excludes this and they pointed to a section (Limits of Liability #7) that is very ambigousI think they denied they claim wrongfully as soon as they relized that the cost was $***I later called the number on the gate motor and ordered t
Well pump went out for houseCovered by Home Warranty charged service couldn't find a contractor to work on itFidelity issued out of pocket reimburement paperwork no where on the paperwork says must be licensed conctractorContractor came out to repair well gave proper invoiceDays later fidelty request must be licensed for reimbursement Now the whole reason for the warranty is goneservice charge for something they wont reimburse left with bills now
Every single time I need to use their services it is a painful experienceThe latest is that I had a full sewer stoppage and they were not able to find an emergency plumberThey then authorized me to find my own plumberI scrambled and found someone (at this point I had already clocked hours on the phone with them)Once the estimate was done and the plumber was already working, they said, great you have someone that could come on a Sunday, but we only pay our rate, good luckI am now stuck with the majority of that bill
I requested roofing services on 1/due to signs of water leaks on my second floor bedroomAppointment was set to 2/by FNHWMultiple rain storms occurred in the weeks leading to 1/when I again requested roofing services, noting a sense of urgency due to expanding water damage that now includes the first floor bathroomDespite the graveness of my situation, appointment was again set to 2/8, not negotiable1/early morning powerful rain storm went thru my area, water was visibly running down the walls, from the second floor bedroom to the first floor bathroomI called a local roofer to investigate and found the top covering of the chimney has been ripped off, leaving a completely open channel for the rains to come into the houseLocal roofer made the necessary repairs to cover the chimneyI wrote to FNHW about this incident and never got a responseI'm seeking compensation from FNHW to cover the local roofer service call and expected cost for fixing the water damageI bel
I got a home warranty from FNHW when I purchased my home at the beginning of JulyShortly after moving in, around mid-July, I reported a problem with my appliance which is covered under warrantyFNHW has still not made the repair after over monthsEven if FNHW does make the repair it will not be in any way timelyBeing without the appliance has been a significant problem in the householdMost people would find it hard to last more than a week without a dishwasher and would just end up paying out of pocket for a new oneI can imagine that FNHW makes a bigger profit when it makes their customer wait for the repair so long that the customer ends up replacing the appliance and FNHW therefore doesn't have to do any repairI would like a refund so I can get the repair or replacement done right away
We had an improperly installed valve on a bathroom water pipe burstWe also had a leaking P-trap that was a code violation (plastic plumbing is not allowed in *** ***)All of this was surrounded by more plumbing that was starting to leakOur (not Fidelity's) plumber came immediately and fixed it well enough so that it was no longer an emergency on a SundayWe submitted a request to FidelityThe assigned plumber didn't call for days, and after I called him, we played phone tag for more daysWhen he finally arrived, he looked at the plumbing, agreed that it needed to be replaced, and agreed that the work was improperly doneAbout minutes later, a Fidelity rep calledThe rep was incredibly combative, telling us that none of our plumbing was coveredThey had somehow deemed this was not "wear and tear" and so it was not coveredI pulled the contract out and pointed to the "code violations" section as well as "improper installation." They countered by saying imp
They take your service fees, the work done made matters worseThey won't do anything to help! Friday 3/11/I called to file a claim for a plumbing issue I had with my kitchen sinkThe company they sent out snaked the drain & stated they could not find the reason for the issueSunday morning 3/13/my house is worse than before the company came outMy toilets won't flush, water is coming up the shower drainsSo I proceed to call the home warranty company & let them know my house is way worse than beforeThe lady was so rude & im very calmly trying to tell her the issue now wasn't here until the other company did workShe informs me I would have to pay another fee & wait for someone to come out againThat's all the information I was givenThe 2nd company comes out today & informed me since I don't have a cleanout outside the house they can't perform the workThat would have been great to know ahead of time so I could have hired someone to do the work myse
I have been waiting since May to hear a reply back from Fidelty National Home WarrantyThey expect me to pay for services that were never rendered in my homeThe technician showed up to my home when I was at work and now I have to pending chargesI left two voicemails because I haven't been able to get through to speak to a representative and I have yet to hear a response backMeanwhile this delay has effected my creditI would not recommend this company
I just got off thr phone call with fidelity authorization department about a previous work order they said is not covered as electrical fixtures are not covered The contract clearly says 'all parts and components that affect operation' is covered The ballast is part and parcel of the fluorescent electrical system and does voltage transformation the person on the other end of the phone line said it is a fixture and so not coveredit seems fideity has so worded its customer contracts that it intrprets its meaning the way it wants and misleads the customers the agent asked me where does it say that the ballast is covered in the contract I told him its essential part of the electrical cirtcuitry and affects the operation of the lights but agent said, we are talking in cicles and said we cannot proceed furtheri strongly suggest people not to choose fidelity for their warranty needs
For almost years I have been a loyal customer of this companySince the day we have moved in, we have continued to have the same issue with our a/c unit, times to be exactEach time they will come out bandage it together and cross their fingers it worksThey have continued to refuse to replace the unitI have paid an additional $*** in service fees on top of my annual co tract amount to not have my warranty company fix an issue for more than an average of 3-monthsRegrettably my only recourse at this time is filling a complaint with the Revdex.com *** *** *** *** ** ** *** ** * ***Hopefully someone reads this and remidies this problem so others don’t waste their money thinking their warrranty company is goi g to do anything other than the bear minimum they need to do
Moved in on Thursday & discovered the fridge/freezer had brokenI lost hundreds of dollars of frozen foodThe previous homeowner had filed a claim for the fridge before I bought it, and said it was repaired at the close of escrowI have called Fidelity several timesThey offer nothing for food spoilageThey do not offer a temporary fridge eitherThe claim on this was from early August, as I understand itI'm now being told that the fridge cannot be repaired until September That is about a two-month turnaround for a home to have no fridge, yet has a home warranty that covers the fridgeThat is unacceptableToday I was told the previous owner has already had several claims on this same fridge in the pastThe fridge is unreliable (online reviews even show this) and needs to be replacedOther Home Warranty companies will replace after several attempts at fixingFidelity says they will only repairToday they said the only other option they can offer is to "cash out" and
I have a home warranty and started a claim on 7/07/due to my air conditioner is not working at allI have had two repair companies come out and have told fidelity the same thing They are not making any effort to fix it in a timely matter I have been without air all summer with temperatures in my house reaching over degrees and having coolant leaking in an unknown location causing possible health issues
Had a Toilet Issue, assumed it was covered according to my policy, and decided to call a tech after my consumer level attempts to remedy the issue failedTech spent no more than minutes to try and use their equipment better than my consumer tools and gave up and diagnosed it as an issue that ISN'T COVEREDNo more than minutes on the call and I am out my service fee and still have the issueThis is even though after he told me he wouldn't collect I was still chargedNone of this mattered to Customer serviceTHE CUSTOMER DOESN'T MATTER
I've been waiting a week for Fidelity National Home Warranty to fix the A/C on my tenant's house I've called almost every day and they tell me that they are waiting for reports from the A/C company I call the A/C company and they stated that they already sent the reports Meanwhile, my tenant is very upset at me because it's mid summer in Phoenix and it's in the 100's I keep getting bounced back and forth between them and the A/C company But, Fidelity is ultimately responsibly to get the job done
Every time I call in, it's over a minute wait to connect to an attendant Then they tell me that there are no notes in the system, but they promise to fix the problem But, they don't So I call back again, wait a half hoursame promises, but no action
So, this week I get the paperwork to re-new the contract with them Hmmm, I don't think so
On August I filed a claim for a non-operable A/C unitOn August 21, a service tech was dispatchedOn September I received an email from the warranty company that the issue should have been repairedIt is now September and not only has it not been repairedI have a wife, two young children and two dogs, and it is summer in DallasThe negligence is so egregious I can't even articulate itI called two A/C companies and was told they could get the part and repair this issue in hoursI understand that with a home warranty there are a few more steps to go through for a repair, but I think one week is the maximum for something as serious as A/C in summer in TexasThere should be red flags that pop up in their system for them to contact their customers and advise them and work out alternative arrangementsInstead, they just plowed along and let me call a half dozen times and never fully disclose the issue or suggest alternatives
We have a home warranty with FidelityOur air conditioning has not been working since SundayIt is now Wednesday nightOur temperatures here have been degrees every dayMy husband and I are retirement age and are both ill from the heatHowever, we are at the company's mercy for scheduling repairmenWe have had to go back and forth wih repairmen trying to decide if it is an electrical problem or mechanicalThen we have to wait days for someone to comePlease help us
Fidelity is the WORST company I think I've ever dealt withI just paid for my second contract with them, and I wish I hadn't*** *** *** *** ** ** *** ** *** **It should be fined for running a scam operationI contacted Fidelity early on a Friday morning as I had no water pressure in my kitchen or bathroomI was told someone would contact me ASAPBy Saturday, no one had contacted me, so I called Fidelity againBy this time, I had no water in my kitchenI was told that I could contact the company myself and submit a claim laterI contacted the company they "dispatched" which advertised themselves as being 24-hour, emergency serviceI didn't get a call backOn Monday, I was finally contacted by someoneThey came out, pulled giant pieces of plastic from the system and said I needed a new water heaterI then received a call from Fidelity telling me they needed to send an electrician out to install something so the water heater could be replacedThey didn't give me
Called to request plumbing service that is covered under my warrantyThe rep who took my call said that I had to pay for the service immediately on the phonePreviously I have always paid the service vendor directly after the service was completeI informed the Fidelity rep and she told me that it is policy now that I have to pay at the time of my callThe plumber came and said he cannot fix the issueWhen I called Fidelity to request a refund because service was never completed, the rep in the authorization deptsaid that the plumber said he couldn't fix b/c he cut open the wall & found moldThe plumber never cut open any walls! The plumber is *** ***I informed the Fidelity rep & he didn't believe what I saidIt is my house & I was present when the plumber came & know he did not cut anything in my house! I even offered to send photos as proofThe rep continued to dispute what I said & sided with the plumber's versionAdditionally, I requested a ref
I have a contract with FNHWMy dishwasher broke in early Feb The sent out a technician to repair the unit THREE timesHe finally admitted that it can't be repaired and is under recall from the manufacturer (GE)FNHW is supposed to give me one of two options - replace the unit with a "like" unit or give me a check so I can buy a new oneI have been calling them since 2/28/No one will return calls or speak to meEmails go unanswered
This company fails to explain its pre-existing conditions in its own contract, but then uses it as a way to deny claims, and still charges the client the service feeI spent minutes on the phone with them and spoke to different departmentsNo one could or was willing to help meI paid $for a home warranty that I can not use and a $service fee for a service that did not occur
The warranty salesperson and a customer service personell told me that all garage and gate openers are coveredBoth items I had explicitly asked about and the salesperson said they were coveredCommercial gate openers are typically installed on large gates on homesHowever, when I placed a claiim Fedelity stated over the phone to me that they do not include gate openers since it's a commercial motors and gate motorNone of this was properly disclosed and I was directly lied toAlso, they sent out a terrible contractor who was looking to do more work than just the part itselfHe said the part does not exist and needs to change the motor for $***I canceled my insurance with FidelityI had explicitly asked them which portion of their contract excludes this and they pointed to a section (Limits of Liability #7) that is very ambigousI think they denied they claim wrongfully as soon as they relized that the cost was $***I later called the number on the gate motor and ordered t
Well pump went out for houseCovered by Home Warranty charged service couldn't find a contractor to work on itFidelity issued out of pocket reimburement paperwork no where on the paperwork says must be licensed conctractorContractor came out to repair well gave proper invoiceDays later fidelty request must be licensed for reimbursement Now the whole reason for the warranty is goneservice charge for something they wont reimburse left with bills now
Every single time I need to use their services it is a painful experienceThe latest is that I had a full sewer stoppage and they were not able to find an emergency plumberThey then authorized me to find my own plumberI scrambled and found someone (at this point I had already clocked hours on the phone with them)Once the estimate was done and the plumber was already working, they said, great you have someone that could come on a Sunday, but we only pay our rate, good luckI am now stuck with the majority of that bill
I requested roofing services on 1/due to signs of water leaks on my second floor bedroomAppointment was set to 2/by FNHWMultiple rain storms occurred in the weeks leading to 1/when I again requested roofing services, noting a sense of urgency due to expanding water damage that now includes the first floor bathroomDespite the graveness of my situation, appointment was again set to 2/8, not negotiable1/early morning powerful rain storm went thru my area, water was visibly running down the walls, from the second floor bedroom to the first floor bathroomI called a local roofer to investigate and found the top covering of the chimney has been ripped off, leaving a completely open channel for the rains to come into the houseLocal roofer made the necessary repairs to cover the chimneyI wrote to FNHW about this incident and never got a responseI'm seeking compensation from FNHW to cover the local roofer service call and expected cost for fixing the water damageI bel
I got a home warranty from FNHW when I purchased my home at the beginning of JulyShortly after moving in, around mid-July, I reported a problem with my appliance which is covered under warrantyFNHW has still not made the repair after over monthsEven if FNHW does make the repair it will not be in any way timelyBeing without the appliance has been a significant problem in the householdMost people would find it hard to last more than a week without a dishwasher and would just end up paying out of pocket for a new oneI can imagine that FNHW makes a bigger profit when it makes their customer wait for the repair so long that the customer ends up replacing the appliance and FNHW therefore doesn't have to do any repairI would like a refund so I can get the repair or replacement done right away
We had an improperly installed valve on a bathroom water pipe burstWe also had a leaking P-trap that was a code violation (plastic plumbing is not allowed in *** ***)All of this was surrounded by more plumbing that was starting to leakOur (not Fidelity's) plumber came immediately and fixed it well enough so that it was no longer an emergency on a SundayWe submitted a request to FidelityThe assigned plumber didn't call for days, and after I called him, we played phone tag for more daysWhen he finally arrived, he looked at the plumbing, agreed that it needed to be replaced, and agreed that the work was improperly doneAbout minutes later, a Fidelity rep calledThe rep was incredibly combative, telling us that none of our plumbing was coveredThey had somehow deemed this was not "wear and tear" and so it was not coveredI pulled the contract out and pointed to the "code violations" section as well as "improper installation." They countered by saying imp
They take your service fees, the work done made matters worseThey won't do anything to help! Friday 3/11/I called to file a claim for a plumbing issue I had with my kitchen sinkThe company they sent out snaked the drain & stated they could not find the reason for the issueSunday morning 3/13/my house is worse than before the company came outMy toilets won't flush, water is coming up the shower drainsSo I proceed to call the home warranty company & let them know my house is way worse than beforeThe lady was so rude & im very calmly trying to tell her the issue now wasn't here until the other company did workShe informs me I would have to pay another fee & wait for someone to come out againThat's all the information I was givenThe 2nd company comes out today & informed me since I don't have a cleanout outside the house they can't perform the workThat would have been great to know ahead of time so I could have hired someone to do the work myse
I have been waiting since May to hear a reply back from Fidelty National Home WarrantyThey expect me to pay for services that were never rendered in my homeThe technician showed up to my home when I was at work and now I have to pending chargesI left two voicemails because I haven't been able to get through to speak to a representative and I have yet to hear a response backMeanwhile this delay has effected my creditI would not recommend this company
I just got off thr phone call with fidelity authorization department about a previous work order they said is not covered as electrical fixtures are not covered The contract clearly says 'all parts and components that affect operation' is covered The ballast is part and parcel of the fluorescent electrical system and does voltage transformation the person on the other end of the phone line said it is a fixture and so not coveredit seems fideity has so worded its customer contracts that it intrprets its meaning the way it wants and misleads the customers the agent asked me where does it say that the ballast is covered in the contract I told him its essential part of the electrical cirtcuitry and affects the operation of the lights but agent said, we are talking in cicles and said we cannot proceed furtheri strongly suggest people not to choose fidelity for their warranty needs
For almost years I have been a loyal customer of this companySince the day we have moved in, we have continued to have the same issue with our a/c unit, times to be exactEach time they will come out bandage it together and cross their fingers it worksThey have continued to refuse to replace the unitI have paid an additional $*** in service fees on top of my annual co tract amount to not have my warranty company fix an issue for more than an average of 3-monthsRegrettably my only recourse at this time is filling a complaint with the Revdex.com *** *** *** *** ** ** *** ** * ***Hopefully someone reads this and remidies this problem so others don’t waste their money thinking their warrranty company is goi g to do anything other than the bear minimum they need to do
Moved in on Thursday & discovered the fridge/freezer had brokenI lost hundreds of dollars of frozen foodThe previous homeowner had filed a claim for the fridge before I bought it, and said it was repaired at the close of escrowI have called Fidelity several timesThey offer nothing for food spoilageThey do not offer a temporary fridge eitherThe claim on this was from early August, as I understand itI'm now being told that the fridge cannot be repaired until September That is about a two-month turnaround for a home to have no fridge, yet has a home warranty that covers the fridgeThat is unacceptableToday I was told the previous owner has already had several claims on this same fridge in the pastThe fridge is unreliable (online reviews even show this) and needs to be replacedOther Home Warranty companies will replace after several attempts at fixingFidelity says they will only repairToday they said the only other option they can offer is to "cash out" and
I have a home warranty and started a claim on 7/07/due to my air conditioner is not working at allI have had two repair companies come out and have told fidelity the same thing They are not making any effort to fix it in a timely matter I have been without air all summer with temperatures in my house reaching over degrees and having coolant leaking in an unknown location causing possible health issues
Had a Toilet Issue, assumed it was covered according to my policy, and decided to call a tech after my consumer level attempts to remedy the issue failedTech spent no more than minutes to try and use their equipment better than my consumer tools and gave up and diagnosed it as an issue that ISN'T COVEREDNo more than minutes on the call and I am out my service fee and still have the issueThis is even though after he told me he wouldn't collect I was still chargedNone of this mattered to Customer serviceTHE CUSTOMER DOESN'T MATTER
I've been waiting a week for Fidelity National Home Warranty to fix the A/C on my tenant's house I've called almost every day and they tell me that they are waiting for reports from the A/C company I call the A/C company and they stated that they already sent the reports Meanwhile, my tenant is very upset at me because it's mid summer in Phoenix and it's in the 100's I keep getting bounced back and forth between them and the A/C company But, Fidelity is ultimately responsibly to get the job done
Every time I call in, it's over a minute wait to connect to an attendant Then they tell me that there are no notes in the system, but they promise to fix the problem But, they don't So I call back again, wait a half hoursame promises, but no action
So, this week I get the paperwork to re-new the contract with them Hmmm, I don't think so
On August I filed a claim for a non-operable A/C unitOn August 21, a service tech was dispatchedOn September I received an email from the warranty company that the issue should have been repairedIt is now September and not only has it not been repairedI have a wife, two young children and two dogs, and it is summer in DallasThe negligence is so egregious I can't even articulate itI called two A/C companies and was told they could get the part and repair this issue in hoursI understand that with a home warranty there are a few more steps to go through for a repair, but I think one week is the maximum for something as serious as A/C in summer in TexasThere should be red flags that pop up in their system for them to contact their customers and advise them and work out alternative arrangementsInstead, they just plowed along and let me call a half dozen times and never fully disclose the issue or suggest alternatives
We have a home warranty with FidelityOur air conditioning has not been working since SundayIt is now Wednesday nightOur temperatures here have been degrees every dayMy husband and I are retirement age and are both ill from the heatHowever, we are at the company's mercy for scheduling repairmenWe have had to go back and forth wih repairmen trying to decide if it is an electrical problem or mechanicalThen we have to wait days for someone to comePlease help us
Fidelity is the WORST company I think I've ever dealt withI just paid for my second contract with them, and I wish I hadn't*** *** *** *** ** ** *** ** *** **It should be fined for running a scam operationI contacted Fidelity early on a Friday morning as I had no water pressure in my kitchen or bathroomI was told someone would contact me ASAPBy Saturday, no one had contacted me, so I called Fidelity againBy this time, I had no water in my kitchenI was told that I could contact the company myself and submit a claim laterI contacted the company they "dispatched" which advertised themselves as being 24-hour, emergency serviceI didn't get a call backOn Monday, I was finally contacted by someoneThey came out, pulled giant pieces of plastic from the system and said I needed a new water heaterI then received a call from Fidelity telling me they needed to send an electrician out to install something so the water heater could be replacedThey didn't give me
Called to request plumbing service that is covered under my warrantyThe rep who took my call said that I had to pay for the service immediately on the phonePreviously I have always paid the service vendor directly after the service was completeI informed the Fidelity rep and she told me that it is policy now that I have to pay at the time of my callThe plumber came and said he cannot fix the issueWhen I called Fidelity to request a refund because service was never completed, the rep in the authorization deptsaid that the plumber said he couldn't fix b/c he cut open the wall & found moldThe plumber never cut open any walls! The plumber is *** ***I informed the Fidelity rep & he didn't believe what I saidIt is my house & I was present when the plumber came & know he did not cut anything in my house! I even offered to send photos as proofThe rep continued to dispute what I said & sided with the plumber's versionAdditionally, I requested a ref
I have a contract with FNHWMy dishwasher broke in early Feb The sent out a technician to repair the unit THREE timesHe finally admitted that it can't be repaired and is under recall from the manufacturer (GE)FNHW is supposed to give me one of two options - replace the unit with a "like" unit or give me a check so I can buy a new oneI have been calling them since 2/28/No one will return calls or speak to meEmails go unanswered