AC has been non op for over a month and this company is giving us the run aroundNothing has been fixed and our house tops out at degrees in the eveningI have been placed on hold for over an hour
Whenever I call I’m on hold for an hour plusIt’s been almost two months now that I have been trying to get Fidelity to fix the same problem with my pool equipmentWe are now on the third companyI was assured I would not be charged for the second company who came outHowever Fidelity has improperly charged me another $** service call for this visit
We needed two AC repairs within the year of our warrantyBoth times, Fidelity sent the same incredibly unprofessional, inept AC company to perform the workWe were required to pay a service fee to a company that did nothing but cause problemsWhen we complained to Fidelity, our concerns were not taken seriouslyLooking up Revdex.com complaints indicates that Fidelity contracts with this company (*** *** *** ***) as a way of not paying legitimate claims when *** submits reports denying a warranty-covered problemIt is bad business at best, and a scam at worst
It has been six weeks since I filed a complaint on my refrigerator ice maker and door seal I have not had any action on the complaint The Fidelity plumber is no help and I wait over an hour to get customer service on the phone I recently renewed my policy and I feel extremely cheated This company is a sham DO NOT INSURE WITH THEM For starters, if you read the policy there are more household exclusions than covered items Read the list of exclusions carefully before you insure No one cares at FidelityBottom line, I have gone most of the summer without a fully functioning refrigerator and nothing is being done
It sucksNever buys itTheir response time sucksThey don't care about your emergencyI had electricity emergency in my home and they didn't have any appointment for days and they were ok with us leaving without electricityIt SUCKS BIG TIMEDON'T EVER BUY ITFidelity national home warranty sucks
On August 25, we moved into a new homeA 1-year warranty was purchased in our closing cost for $*** through Fidelity National Home WarrantyAccount #*** The first Monday we were there a leak was discovered in the hall bathroom behind the bathtubThis was causing leakage into the kitchenSince we were beginning a remodel on the kitchen we removed all the cabinets and drywall to see the leak and realize the mixer needed to be replacedSince plumbing was covered under the home warranty we decide on August 31, to open a claimWe paid a $** service fee to have someone come out and we understood only plumbing was covered under the warranty which was fine by us, all we needed replaced was the mixerOn September 4, someone from *** *** came out and looking at the leak, they said they would write up a bid and Fidelity National Home Warranty would let us knowAfter three days of not hearing back and we were going to two weeks without being able to use our hall s
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
Terrible experienceCalled on a Sunday to get the work set upEasy enough work, should take any plumber less than an hourI would've done the work myself up front but figured would pay the deductible and let someone else do itTerrible decisionThey assigned a plumber from a town miles away (my town has hundreds of plumbers, so this was bad from the start)The assigned plumber finally got out there days laterUpon arrival he figured out he didn't have the right equipment with him and would need to come back MondayMonday comes around and I leave my important meeting to meet the plumber to find out on my way home that there's going to be an extra $because the toilet was going to have to be removed to snake the line, and that wasn't coveredCancel the service because all in all this should be a $fix at most, and they're wanting $Total garbageDo not choose this company as your home warranty company
The electricity went out in my homeI contact my home warranty company and they filed an "emergency complaint." Their vendor never contacted me, never showed up, and when I called and filed several complaints, nothing ever happenedThe electricity is still out at my home and the phone representatives keep insisting that I've canceled the contract, but can't provide any evidence to support this claim
I filed a repair claim for an appliance that was covered under warranty just after thanksgiving The appliance is double ovensMultiple technicians have been out multiple times over multiple months now and I have had to live without double ovens working correctly for two holidaysMy wife is a baker, it has been awfulTo make matters worse, they have yet to call me back as promised and when the tech finally reached a point when he indicated the ovens could not be repaired, fidelity required a second opinion instead of replacing the ovens as promised dragging the process out furtherThey caused my home sale to fall through once, and are putting it in jeopardy a second timeWhen I did manage to speak to a customer service manager, she was rude, unaccommodating, and transferred me back into the first level authorization queue to wait for an hour and start all over instead of getting in touch with a manger for meAlmost three months for an appliance repair is completely unaccepta
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
Don't use this company! I purchased the extra well and septic coverage and had to file claims for bothThey found every possible excuse to deny both claimsMy most recent claim had to do with a septic tank issue that the company told me they only covered if it was due to wear and tear which it was according to the company that came out to repair the problemFidelity national still refused to accept my claimIf you enjoy jumping through hoop after hoop and throwing away money use this company if not find a better company
This is a company that sent a service call company twice to my home ( STEINOCHER HEATING AND AIR) which did not remedy my appliance issues and I still have to pay a service fee to have two appliances with NO solution made to fix themI have paid into an ENHANCED plan as a new home owner thinking I would be protect from mishaps and break downs, that plan cost me close to for just one year of coverageSo far ALL I have had was FRUSTRATIONI received a call in regards to one of my appliances from fidelity and I got was and extremely RUDE Representative telling me because of the write up from the service call, my appliance could and will not be fixedWhat is the point of paying $a year plus a SERVICE CALL FEE to be told YOU WILL NOT BE HELP IR YOUR ISSUE FIXED
I had a plumbing issue and called Fidelity home warranty for repairFidelity sent *** plumbing to our house after the first plumbing company they sent could not identify any problemThe second plumbing company charged us $*** for removing the toilet to access the sewer line when they can perfectly access the sewer line from the cleanout outsideI inquired Fidelity about the fee before agreeing to have the toilet removed and Fidelity did not find problems with them having to remove the toilet instead of using the cleanoutThe plumbers claimed they ran a camera from the outside cleanout but when asked could not provide the videoWe later had three other plumbing companies outside the warranty to comeNone of them had to remove the toilet and they all access the sewer line from the cleanoutWe were also told with the condition inside the pipe there was no way *** plumbing could see tree roots using a cameraAll three plumbing companies identified the problem to be broken pipes
I was charged twice for once service call in June I initially paid FNHW directly over the phone when scheduling the call, then the technician charged me again when he was onsite I have been requesting a refund of the overpayment since early July It is now at the end of Aug I have called the customer service line numerous times, left several voicemails, and sent several emails in this time span Their response rate is disappointingly low One phone call that I was unable to answer; I called back in less than mins and sent to voicemail repeatedlyOne email response saying they are looking into it, but nothing since
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I PAID OVER TO HAVE MY HOUSE COVEREDTHE TIME I NEED THEM THEY'RE NO WHERE TO BE FOUNDMY AC BROKE (ALONG WITH OTHERS) ON MONDAY 6/19/I CALLED IN AND MADE A SERVICE REQUESTTHEY MADE CONTACT WITH ME WITH A SERVICE PROVIDERMY SCHEDULED APPOINTMENT WAS ON 6/16/FROM 3-PMI WAS SCHEDULED TO WORK UNTIL 9PMI TOOK OFF OF WORK ( MIND YOU I GET PAID OVER AN HOUR) SIX HOURS BEFORE I WAS SCHEDULED OFF SO I CAN GET AC SERVICE IN MY HOUSE SINCE IT HAS BEEN DEGREES THAT WEEKI WAITED UNTIL 6:PM AND FINALLY CALLED THEIR SERVICE TECHHE ASKED ME WHO I WAS AND TOLD ME HE FORGOT ABOUT ME AND WILL BE THERE IN MINHE KNOCKED ON MY DOOR AT 7:HE PROCEEDED TO CLIMB ON MY ROOF AND WAS BACK DOWN IN MINTELLING ME HE NEEDS TO GET A WIRING DIAGRAMI TOLD HIM I COULD GET ONLINEHE THEN TOOK A PHONE CALL AND TOLD THE PERSON HE NEEDS TO PICK HIS WIFES ORDER UP IN MIN AND TAKE IT TOO HERWHEN HE GOT OFF THE PHONE HE TOLD ME THAT HE NEEDS TO GO AND DON'T KNOW
Since June 25th the air conditioner has been outService was completed and out in less then a week2nd complaint and quotes to the service provider resulted in for complete replacementThen ont was for a part, then for a part, then to replace only part of the problemOne was delivered damaged, then the 2nd one was to be delivered yesterday and now there is another days before it will allegedly arrive now, even though it was scheduled for yesterday morningThis is unaaceptableIt is between and degrees in my house, I am a disabled veteran and my health is now at riskEach time being told it is expidited to find out being told different things by each individualI spend minutes to hour and minutes on hold each timeThis has caused undue stress, the temperatures have hit degrees and not one ounce of compassion from themThey have also contacted the service provider to have them call the trucking company to see if they can do somethingWas
I received Fidelity Home warranty as part of me purchasing my new house from the previous ownerMy AC went out the 1st week of July in TexasSince then I have been through different contractors (one of which has star on ***) and now solution to my AC being out
My home hits degrees most days, and I have a wife and a huskey puppyIt is now August 4th and I have called Fidelity around times in this past month (have been supervisors and of them managers)I have heard it all"Sir what else can we do?" (from a supervisor) "You know you can call the guy yourself and get him to your house sooner" "I am on the phone and he is giving me the report now" (I have heard that times this week and still no report) "You can look up your own company and get them to come to your house" (after weeks of no AC)
I am tired of being lied to and the company showing no initiative on their partI have had to have talked to over dozen different employees so I know this isn't isolated to just a few individuals
I have called fidelity about times...they have only tried to contact me times...am I a customer or a nuisance? Am I a paying customer or just a number to them?
AC has been non op for over a month and this company is giving us the run aroundNothing has been fixed and our house tops out at degrees in the eveningI have been placed on hold for over an hour
Whenever I call I’m on hold for an hour plusIt’s been almost two months now that I have been trying to get Fidelity to fix the same problem with my pool equipmentWe are now on the third companyI was assured I would not be charged for the second company who came outHowever Fidelity has improperly charged me another $** service call for this visit
We needed two AC repairs within the year of our warrantyBoth times, Fidelity sent the same incredibly unprofessional, inept AC company to perform the workWe were required to pay a service fee to a company that did nothing but cause problemsWhen we complained to Fidelity, our concerns were not taken seriouslyLooking up Revdex.com complaints indicates that Fidelity contracts with this company (*** *** *** ***) as a way of not paying legitimate claims when *** submits reports denying a warranty-covered problemIt is bad business at best, and a scam at worst
It has been six weeks since I filed a complaint on my refrigerator ice maker and door seal I have not had any action on the complaint The Fidelity plumber is no help and I wait over an hour to get customer service on the phone I recently renewed my policy and I feel extremely cheated This company is a sham DO NOT INSURE WITH THEM For starters, if you read the policy there are more household exclusions than covered items Read the list of exclusions carefully before you insure No one cares at FidelityBottom line, I have gone most of the summer without a fully functioning refrigerator and nothing is being done
It sucksNever buys itTheir response time sucksThey don't care about your emergencyI had electricity emergency in my home and they didn't have any appointment for days and they were ok with us leaving without electricityIt SUCKS BIG TIMEDON'T EVER BUY ITFidelity national home warranty sucks
On August 25, we moved into a new homeA 1-year warranty was purchased in our closing cost for $*** through Fidelity National Home WarrantyAccount #*** The first Monday we were there a leak was discovered in the hall bathroom behind the bathtubThis was causing leakage into the kitchenSince we were beginning a remodel on the kitchen we removed all the cabinets and drywall to see the leak and realize the mixer needed to be replacedSince plumbing was covered under the home warranty we decide on August 31, to open a claimWe paid a $** service fee to have someone come out and we understood only plumbing was covered under the warranty which was fine by us, all we needed replaced was the mixerOn September 4, someone from *** *** came out and looking at the leak, they said they would write up a bid and Fidelity National Home Warranty would let us knowAfter three days of not hearing back and we were going to two weeks without being able to use our hall s
They are horrible They sent a company to fix our a/c a month ago when the weather was cool and now that it's hot the a/c is not working and they won't send anyone until next week since all of their vendors are booked....maybe they need more vendors
Home Warranty sent contractor to replaced air conditioner condenser and hvac coilThey were also supposed to check out the ducts and part of the same claimPaid to have Hers test which lead to ducts leaking and not up to standard so failed testContacted Fidelity to fix leak ducts but will sent out contractor to fix leak and did not sent out denial noticeWe are covered up to $*** to fix the ducts are avoiding us and not sending denial in writing since claim seems to be falseContractor is also not calling us back
Terrible experienceCalled on a Sunday to get the work set upEasy enough work, should take any plumber less than an hourI would've done the work myself up front but figured would pay the deductible and let someone else do itTerrible decisionThey assigned a plumber from a town miles away (my town has hundreds of plumbers, so this was bad from the start)The assigned plumber finally got out there days laterUpon arrival he figured out he didn't have the right equipment with him and would need to come back MondayMonday comes around and I leave my important meeting to meet the plumber to find out on my way home that there's going to be an extra $because the toilet was going to have to be removed to snake the line, and that wasn't coveredCancel the service because all in all this should be a $fix at most, and they're wanting $Total garbageDo not choose this company as your home warranty company
The electricity went out in my homeI contact my home warranty company and they filed an "emergency complaint." Their vendor never contacted me, never showed up, and when I called and filed several complaints, nothing ever happenedThe electricity is still out at my home and the phone representatives keep insisting that I've canceled the contract, but can't provide any evidence to support this claim
I filed a repair claim for an appliance that was covered under warranty just after thanksgiving The appliance is double ovensMultiple technicians have been out multiple times over multiple months now and I have had to live without double ovens working correctly for two holidaysMy wife is a baker, it has been awfulTo make matters worse, they have yet to call me back as promised and when the tech finally reached a point when he indicated the ovens could not be repaired, fidelity required a second opinion instead of replacing the ovens as promised dragging the process out furtherThey caused my home sale to fall through once, and are putting it in jeopardy a second timeWhen I did manage to speak to a customer service manager, she was rude, unaccommodating, and transferred me back into the first level authorization queue to wait for an hour and start all over instead of getting in touch with a manger for meAlmost three months for an appliance repair is completely unaccepta
Very unhappy about this companyOrdered home warranty for my client in a recent closingTheir AC broke down and Fidelity sent a contractor and my client was told the entire AC system needs to be replacedIt has been three weeks and it averages 90+ here in HoustonNothing has happened yet and my client is on the phone with them almost every single dayDefinitely not using this company and will let all my fellow realtor know about this
Don't use this company! I purchased the extra well and septic coverage and had to file claims for bothThey found every possible excuse to deny both claimsMy most recent claim had to do with a septic tank issue that the company told me they only covered if it was due to wear and tear which it was according to the company that came out to repair the problemFidelity national still refused to accept my claimIf you enjoy jumping through hoop after hoop and throwing away money use this company if not find a better company
This is a company that sent a service call company twice to my home ( STEINOCHER HEATING AND AIR) which did not remedy my appliance issues and I still have to pay a service fee to have two appliances with NO solution made to fix themI have paid into an ENHANCED plan as a new home owner thinking I would be protect from mishaps and break downs, that plan cost me close to for just one year of coverageSo far ALL I have had was FRUSTRATIONI received a call in regards to one of my appliances from fidelity and I got was and extremely RUDE Representative telling me because of the write up from the service call, my appliance could and will not be fixedWhat is the point of paying $a year plus a SERVICE CALL FEE to be told YOU WILL NOT BE HELP IR YOUR ISSUE FIXED
I had a plumbing issue and called Fidelity home warranty for repairFidelity sent *** plumbing to our house after the first plumbing company they sent could not identify any problemThe second plumbing company charged us $*** for removing the toilet to access the sewer line when they can perfectly access the sewer line from the cleanout outsideI inquired Fidelity about the fee before agreeing to have the toilet removed and Fidelity did not find problems with them having to remove the toilet instead of using the cleanoutThe plumbers claimed they ran a camera from the outside cleanout but when asked could not provide the videoWe later had three other plumbing companies outside the warranty to comeNone of them had to remove the toilet and they all access the sewer line from the cleanoutWe were also told with the condition inside the pipe there was no way *** plumbing could see tree roots using a cameraAll three plumbing companies identified the problem to be broken pipes
I was charged twice for once service call in June I initially paid FNHW directly over the phone when scheduling the call, then the technician charged me again when he was onsite I have been requesting a refund of the overpayment since early July It is now at the end of Aug I have called the customer service line numerous times, left several voicemails, and sent several emails in this time span Their response rate is disappointingly low One phone call that I was unable to answer; I called back in less than mins and sent to voicemail repeatedlyOne email response saying they are looking into it, but nothing since
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept
March 9, I double paid $for a services charge feepaid by credit cardI call the customer service dept timesissues ever got handled
I PAID OVER TO HAVE MY HOUSE COVEREDTHE TIME I NEED THEM THEY'RE NO WHERE TO BE FOUNDMY AC BROKE (ALONG WITH OTHERS) ON MONDAY 6/19/I CALLED IN AND MADE A SERVICE REQUESTTHEY MADE CONTACT WITH ME WITH A SERVICE PROVIDERMY SCHEDULED APPOINTMENT WAS ON 6/16/FROM 3-PMI WAS SCHEDULED TO WORK UNTIL 9PMI TOOK OFF OF WORK ( MIND YOU I GET PAID OVER AN HOUR) SIX HOURS BEFORE I WAS SCHEDULED OFF SO I CAN GET AC SERVICE IN MY HOUSE SINCE IT HAS BEEN DEGREES THAT WEEKI WAITED UNTIL 6:PM AND FINALLY CALLED THEIR SERVICE TECHHE ASKED ME WHO I WAS AND TOLD ME HE FORGOT ABOUT ME AND WILL BE THERE IN MINHE KNOCKED ON MY DOOR AT 7:HE PROCEEDED TO CLIMB ON MY ROOF AND WAS BACK DOWN IN MINTELLING ME HE NEEDS TO GET A WIRING DIAGRAMI TOLD HIM I COULD GET ONLINEHE THEN TOOK A PHONE CALL AND TOLD THE PERSON HE NEEDS TO PICK HIS WIFES ORDER UP IN MIN AND TAKE IT TOO HERWHEN HE GOT OFF THE PHONE HE TOLD ME THAT HE NEEDS TO GO AND DON'T KNOW
Since June 25th the air conditioner has been outService was completed and out in less then a week2nd complaint and quotes to the service provider resulted in for complete replacementThen ont was for a part, then for a part, then to replace only part of the problemOne was delivered damaged, then the 2nd one was to be delivered yesterday and now there is another days before it will allegedly arrive now, even though it was scheduled for yesterday morningThis is unaaceptableIt is between and degrees in my house, I am a disabled veteran and my health is now at riskEach time being told it is expidited to find out being told different things by each individualI spend minutes to hour and minutes on hold each timeThis has caused undue stress, the temperatures have hit degrees and not one ounce of compassion from themThey have also contacted the service provider to have them call the trucking company to see if they can do somethingWas
I received Fidelity Home warranty as part of me purchasing my new house from the previous ownerMy AC went out the 1st week of July in TexasSince then I have been through different contractors (one of which has star on ***) and now solution to my AC being out
My home hits degrees most days, and I have a wife and a huskey puppyIt is now August 4th and I have called Fidelity around times in this past month (have been supervisors and of them managers)I have heard it all"Sir what else can we do?" (from a supervisor) "You know you can call the guy yourself and get him to your house sooner" "I am on the phone and he is giving me the report now" (I have heard that times this week and still no report) "You can look up your own company and get them to come to your house" (after weeks of no AC)
I am tired of being lied to and the company showing no initiative on their partI have had to have talked to over dozen different employees so I know this isn't isolated to just a few individuals
I have called fidelity about times...they have only tried to contact me times...am I a customer or a nuisance? Am I a paying customer or just a number to them?