I purchased a home with a prepaid one year warrantyThe home was inspected by a licensed inspector prior to purchaseThe inspector tested the A/C systems for function (i.ethe fans and units worked), but was unable to confirm that they cooled to a specified temperature because of the ambient temperature being low at the time of the inspectionAfter I moved in, the outside temp had risen and I turned the two a/c units onThe upstairs unit functioned for a day, then the fan stopped workingI filed a claim on the home warrant as designedTheir contractor repair service came to inspect the unit and found that the fan motor had failedFNF then denied the repair, claiming the unit could not have functioned at the time of purchaseEven after showing them the inspector tested the units for function and they functioned fine prior to purchase, they still denied the claim because of the "ambient temperature" statement in the report
I purchased a home warranty with this company for over $*** about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
I have had issues with my A/C for over 1/months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable) After hours the tech said what I knew all along that I need a new A/C I found a very qualified contractor that quoted me almost half off of what the emergency repair company did and they have declined an "outside" contractor to do the work They would prefer to send one of their own - one that will put a band-aid on the issue and not do the right thing I have even more secondary damages now and have already spent $1,to fix the secondary damage from two months ago that they do not cover Biggest scam I have ever dealt with...had just renewed only because I knew that the issue wasn't really fixed Stay far away from this company for your own sake!!
My water heater went out last weekI called fidelity who informed me the could not have anyone out until this week! I informed them I have a newborn baby and cannot be without hot water as I need to clean bottles every day as well as wash his clothes and bathe the babyFidelity could care less! Finally almost three days later a plumber came out and informed it is an electrical issue and that fidelity would have someone out later in the dayI called back after not hearing from them in almost hours and was told that they cannot get someone out to look at it until days from now! This is unacceptable and must be fixed asap!
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
HORRIBLE, HORRIBLE ,HORRIBLE COMPANY!!!! Requested a tech that knew about SOLAR water heaters when my reservoir tank started leakingSpoke to people from fidelity before the tech arrivedThey sent someone that is not certified to work on solar water heaters, but knew enough to know that the solar tank had nothing to do with our leaking, electric water tank, spoke with multiple people from Fidelity, all giving me different excuses why it would not be coveredOnce explaining why their information was incorrect they would go to another excuseI finally asked for a manager who directed me to the last person being a tech named *** who stated that regardless of the fact that it is my electric holding tank, they will not cover the repairs/replacement because it was sold by a solar company and has their sticker on itTherefore they do not have to cover my ELECTRIC water heating tank with an ELECTRIC heating element in itHe then told the tech that had it been a gallon tank (and not
The worst experience ever with this companyI wished I had seen their negative reviews before I signed up with themNot only they over charge you, they even charge twice for the same claim when the issue was not resolved and it is supposed to be at no chargeThey have the worst customer service and make it impossible to cancel your contractor with them
We purchased the warranty when we purchased our home almost a year agoWe spent $and have had claims, The first one was a heating issue, the guy came out and said he wouldn't work on itThe second was the cooling system, they came out said we needed the pump cleaned and the ductwork worked onWe've been waiting now months for a resolution and it is now time to renewthere's no way I would ever give them another dimeI feel like I've been ripped off
Below is a copy of the letter that we forwarded to the ** rep in regards to our complaints ( I did remove names as your websites directs to not include personally identifiable information)It will explain in detail what our issues have beenSince this letter was sent to the Rep, we have had a couple of conversations with her and several emailsWe had to fix our pool pump on our own as our pool had turned green and was becoming a health hazardHer initial response was that she was not sure she could help us as that did not fit their protocol, but requested that we forward her the receipts and she would look into itSince then, she has agreed to reimburse us for service call fees and our purchases, and has also stated we would either be compensated $*** for drywall damage for our garage, or have the garage company come out to repairWe have not received any reimbursement and no one has come out to repair anythingAll we are requesting is to be reimbursed for what they have already
I received a phone call from his company to renew a warranty contractThe agreement was that the money would be debited from my account on the first day of the month only! This was explicitly explained and agreed-upon in a recorded phone callDate of the phone call was March at 3:PM Central daylight TimeIs soon as I hung up at the end of the conversation this company debited my account causing it to be overdrawn which occurred in overdraft fee
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
I have a home warranty policyEvery time I try to use this service I meet unreasonable resistance and the service is frequently suboptimalMost recently, I called in the setting a leaky pipe that I discovered (I can hear the leak/running water beneath the floor; the water meter is spinning) I called on ThursdayA technician came and visited on FridayHe was unable to confirm or deny that there was a leaky pipeSaturday (today), another technician came to the house, confirmed that I had a leak, but stated that he was unable to access the pipe as the crawl space is too smallHe stated that I would need to hire someone to cut through the floor (carpeting) to create accessThe contractor filed his reportI had to call Fidelity (they did not call me) asking what the next step would beI was told that my policy covers the expense of accessing through "unobstructed floor." I was then told that because there was carpet on the floor that this policy does not apply, and that I would hav
Fidelity National Home Warranty (FNHW) accepted payment for a home warranty including air conditioning system for a home that I purchased in August of month after taking ownership of the home, I had an issue with the Air Conditioning systemFNHW agreed to allow me to use my own contractor to complete the repair and provide reimbursement to me after I paid the contractor because they were unable to get a repair technician to my home in a reasonable amount of timeOnce the repair was completed and I paid the contractor, I submitted the required documentation to FNHW for reimbursementAt this point, they denied my claim stating that the issue was pre-existing, even though they had no evidence that this was a pre-existing issueFNHW stated that unless I could provide proof that the issue was not pre-existing, they will not reimburse me for the repairsThe only proof that FNHW would accept was our home inspectionOur home inspector was unable to run the AC during the inspectio
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
We have had home warranty from another organization before, and we were used to competent service and accountability
Not so with Fidelity Home WarrantyOn several occasions, they have sent out incompetent organizations to find a problem, couldn't figure out to solve the problem and only then informed us that it was out of scopeIn just one instance (a lighting issue), we then retained a competent organization to find and correct the addresses it and located the problem in a location that had been missed and was well within scopeWhen we called to ask Fidelity to cover it, they said they don't address those issues over the phone
On another occasion, our bedroom air conditioning stopped working in the midst of a sweltering summerSomeone came out, said he realized he needed to use a ladder and needed an additional person to come to address the problem and leftWhen we asked someone to come by soon, they waited another 2-weeksAnd then Fidelity said that we owed it for the first visit in which the guy without the ladder did nothingWe then were told that the charge for that original non-visit would go down as a denial of payment, affecting our credit rating
Fidelity seems like an ironic name for this organization, and I would encourage others to stay as far from this company as it possobly can
I have a home warranty contract with Fidelity In May of 2016, I contacted Fidelity because my garage door would not open/close They set up an appointment for *** *** *** *** to come to my house I paid the $fee *** determined that just a small part needed to be replaced and not the whole opener They replaced it and the garage door worked In September of 2016, the garage door failed again I called Fidelity again*** came out They said that the same part needed to be replaced again and that the garage door opener did not need replacing They replaced the part, it worked again My garage door failed again on 6/10/ I called Fidelity They said they would need to charge me a $fee for a company to come out and take a look at it Obviously, I have a broken garage door that is being temporarily fixed every time someone comes out
I decided I couldn't be strung along like this I called an independent garage door company They said it was C
BewareThis company sent non-credible plumberHe didn't even know a gas valve is in violation of California building codeWhen I asked how they picked the contractor, they said it's based on "customer review"I told them the Yelp review is only stars for this plumbing company, they said they don't use Yelp, but their own reviewAlso, they didn't cover expedited shippingIt has been days now (it's winter), we're still waiting for gas valve control part, and for days we don't have hot waterGo somewhere else, don't buy policy from this company
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, *** to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of *** ***Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
We have a home warranty with FidelityOur air conditioning has not been working since SundayIt is now Wednesday nightOur temperatures here have been degrees every dayMy husband and I are retirement age and are both ill from the heatHowever, we are at the company's mercy for scheduling repairmenWe have had to go back and forth wih repairmen trying to decide if it is an electrical problem or mechanicalThen we have to wait days for someone to comePlease help us
I purchased a home with a prepaid one year warrantyThe home was inspected by a licensed inspector prior to purchaseThe inspector tested the A/C systems for function (i.ethe fans and units worked), but was unable to confirm that they cooled to a specified temperature because of the ambient temperature being low at the time of the inspectionAfter I moved in, the outside temp had risen and I turned the two a/c units onThe upstairs unit functioned for a day, then the fan stopped workingI filed a claim on the home warrant as designedTheir contractor repair service came to inspect the unit and found that the fan motor had failedFNF then denied the repair, claiming the unit could not have functioned at the time of purchaseEven after showing them the inspector tested the units for function and they functioned fine prior to purchase, they still denied the claim because of the "ambient temperature" statement in the report
I purchased a home warranty with this company for over $*** about months ago and since then have had to file two claimsBoth times their providers of choice took a very long time to come out and when they did, they provided bad serviceFirst was the air conditioningAfter sending in all the paperwork that showed the units were in working condition, we finally got approval to make the needed repairsdays after the claim was madeThe company we were forced to use came out to our house, made a huge mess, leaving grease stains on our newly painted ceiling and leaving without doing any workThey told us they would need to come back, but never didWe ended up having to pay a separate company out of pocket to make the necessary repairs, because it was the summer in Arizona and not having a working AC for days is not feasible and not safeI repeated complained to Fidelity but was ignored by multiple customer service repsSecond was our pool heaterWe sent in proof that prior
I have had issues with my A/C for over 1/months now and each time they have sent vendors out that either won't or aren't capable of fixing the problem This weekend I had to have an emergency company come out as FHW said it would be Tuesday before they could get anyone out (this was on Saturday - have not had A/C since then and in Texas that is unbearable) After hours the tech said what I knew all along that I need a new A/C I found a very qualified contractor that quoted me almost half off of what the emergency repair company did and they have declined an "outside" contractor to do the work They would prefer to send one of their own - one that will put a band-aid on the issue and not do the right thing I have even more secondary damages now and have already spent $1,to fix the secondary damage from two months ago that they do not cover Biggest scam I have ever dealt with...had just renewed only because I knew that the issue wasn't really fixed Stay far away from this company for your own sake!!
My water heater went out last weekI called fidelity who informed me the could not have anyone out until this week! I informed them I have a newborn baby and cannot be without hot water as I need to clean bottles every day as well as wash his clothes and bathe the babyFidelity could care less! Finally almost three days later a plumber came out and informed it is an electrical issue and that fidelity would have someone out later in the dayI called back after not hearing from them in almost hours and was told that they cannot get someone out to look at it until days from now! This is unacceptable and must be fixed asap!
Can Not Get Through Message continues to say a minute wait timeI was on hold for hr & minsAfter hours phone message says they open at a.m Called at a.mand told they open at but are not closed Told to call back during business hours Are they messed up or what?
HORRIBLE, HORRIBLE ,HORRIBLE COMPANY!!!! Requested a tech that knew about SOLAR water heaters when my reservoir tank started leakingSpoke to people from fidelity before the tech arrivedThey sent someone that is not certified to work on solar water heaters, but knew enough to know that the solar tank had nothing to do with our leaking, electric water tank, spoke with multiple people from Fidelity, all giving me different excuses why it would not be coveredOnce explaining why their information was incorrect they would go to another excuseI finally asked for a manager who directed me to the last person being a tech named *** who stated that regardless of the fact that it is my electric holding tank, they will not cover the repairs/replacement because it was sold by a solar company and has their sticker on itTherefore they do not have to cover my ELECTRIC water heating tank with an ELECTRIC heating element in itHe then told the tech that had it been a gallon tank (and not
The worst experience ever with this companyI wished I had seen their negative reviews before I signed up with themNot only they over charge you, they even charge twice for the same claim when the issue was not resolved and it is supposed to be at no chargeThey have the worst customer service and make it impossible to cancel your contractor with them
We purchased the warranty when we purchased our home almost a year agoWe spent $and have had claims, The first one was a heating issue, the guy came out and said he wouldn't work on itThe second was the cooling system, they came out said we needed the pump cleaned and the ductwork worked onWe've been waiting now months for a resolution and it is now time to renewthere's no way I would ever give them another dimeI feel like I've been ripped off
Below is a copy of the letter that we forwarded to the ** rep in regards to our complaints ( I did remove names as your websites directs to not include personally identifiable information)It will explain in detail what our issues have beenSince this letter was sent to the Rep, we have had a couple of conversations with her and several emailsWe had to fix our pool pump on our own as our pool had turned green and was becoming a health hazardHer initial response was that she was not sure she could help us as that did not fit their protocol, but requested that we forward her the receipts and she would look into itSince then, she has agreed to reimburse us for service call fees and our purchases, and has also stated we would either be compensated $*** for drywall damage for our garage, or have the garage company come out to repairWe have not received any reimbursement and no one has come out to repair anythingAll we are requesting is to be reimbursed for what they have already
I received a phone call from his company to renew a warranty contractThe agreement was that the money would be debited from my account on the first day of the month only! This was explicitly explained and agreed-upon in a recorded phone callDate of the phone call was March at 3:PM Central daylight TimeIs soon as I hung up at the end of the conversation this company debited my account causing it to be overdrawn which occurred in overdraft fee
I would give them no stars if possibleLong story, so bear with meI called them on a Tuesday in July for A/C repairsThe company they chose to send me to, didn't call me for a week (after me having to call that AC company twice (was only ever able to leave messages))I also tried calling Fidelity after not hearing from them during that week, but was told by a recorded voice that it would be a minute wait to speak to someone! Finally the AC company called me the following Tuesday, and couldn't come out for yet another week - two weeks total from when I filed the claimI live in SoCA, and there has been a massive heat wave - continuousMy AC, was on constantly - and never got below or (at best - sometimes - with AC at full blast), all day (and I have a dog, so not like I could turn it off)The AC company came out and fixed it (I hope), and it's working a bit betterHOWEVERToday I got my lovely electrical bill (AC) and (even though I turn off the AC every ni
I have a home warranty policyEvery time I try to use this service I meet unreasonable resistance and the service is frequently suboptimalMost recently, I called in the setting a leaky pipe that I discovered (I can hear the leak/running water beneath the floor; the water meter is spinning) I called on ThursdayA technician came and visited on FridayHe was unable to confirm or deny that there was a leaky pipeSaturday (today), another technician came to the house, confirmed that I had a leak, but stated that he was unable to access the pipe as the crawl space is too smallHe stated that I would need to hire someone to cut through the floor (carpeting) to create accessThe contractor filed his reportI had to call Fidelity (they did not call me) asking what the next step would beI was told that my policy covers the expense of accessing through "unobstructed floor." I was then told that because there was carpet on the floor that this policy does not apply, and that I would hav
Fidelity National Home Warranty (FNHW) accepted payment for a home warranty including air conditioning system for a home that I purchased in August of month after taking ownership of the home, I had an issue with the Air Conditioning systemFNHW agreed to allow me to use my own contractor to complete the repair and provide reimbursement to me after I paid the contractor because they were unable to get a repair technician to my home in a reasonable amount of timeOnce the repair was completed and I paid the contractor, I submitted the required documentation to FNHW for reimbursementAt this point, they denied my claim stating that the issue was pre-existing, even though they had no evidence that this was a pre-existing issueFNHW stated that unless I could provide proof that the issue was not pre-existing, they will not reimburse me for the repairsThe only proof that FNHW would accept was our home inspectionOur home inspector was unable to run the AC during the inspectio
Called fidelity home warranty because fan had rattling noisesRepairman diagnosed the operation failureI wrote down at the time the repairman's exact words as " the housing unit is unbalanced causing rattling sound"Home warranty states that it is not covered repair because (1) noises are not covered (2) exhaust fan motor is operating correctlyBut contract does not state that noises are not covered or that coverage is limited to exhaust motorHere is wording Ceiling/Whole House/Exhaust/Attic Fans (Built-in) Covered: All parts and components that affect operation (replaced with builder’s standard)Not Covered: Light kits and remote transmittersFan is not operating properly because of "housing unit" being unbalanced Only part not covered are light kits and remote transmitters
We have had home warranty from another organization before, and we were used to competent service and accountability
Not so with Fidelity Home WarrantyOn several occasions, they have sent out incompetent organizations to find a problem, couldn't figure out to solve the problem and only then informed us that it was out of scopeIn just one instance (a lighting issue), we then retained a competent organization to find and correct the addresses it and located the problem in a location that had been missed and was well within scopeWhen we called to ask Fidelity to cover it, they said they don't address those issues over the phone
On another occasion, our bedroom air conditioning stopped working in the midst of a sweltering summerSomeone came out, said he realized he needed to use a ladder and needed an additional person to come to address the problem and leftWhen we asked someone to come by soon, they waited another 2-weeksAnd then Fidelity said that we owed it for the first visit in which the guy without the ladder did nothingWe then were told that the charge for that original non-visit would go down as a denial of payment, affecting our credit rating
Fidelity seems like an ironic name for this organization, and I would encourage others to stay as far from this company as it possobly can
I have a home warranty contract with Fidelity In May of 2016, I contacted Fidelity because my garage door would not open/close They set up an appointment for *** *** *** *** to come to my house I paid the $fee *** determined that just a small part needed to be replaced and not the whole opener They replaced it and the garage door worked In September of 2016, the garage door failed again I called Fidelity again*** came out They said that the same part needed to be replaced again and that the garage door opener did not need replacing They replaced the part, it worked again My garage door failed again on 6/10/ I called Fidelity They said they would need to charge me a $fee for a company to come out and take a look at it Obviously, I have a broken garage door that is being temporarily fixed every time someone comes out
I decided I couldn't be strung along like this I called an independent garage door company They said it was C
BewareThis company sent non-credible plumberHe didn't even know a gas valve is in violation of California building codeWhen I asked how they picked the contractor, they said it's based on "customer review"I told them the Yelp review is only stars for this plumbing company, they said they don't use Yelp, but their own reviewAlso, they didn't cover expedited shippingIt has been days now (it's winter), we're still waiting for gas valve control part, and for days we don't have hot waterGo somewhere else, don't buy policy from this company
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, *** to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of *** ***Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
Fidelity National Home Warranty replaced my indoor A/C condenser but the installer service person did a poor job with the installationHe incorrectly wired the circuit board and the A/C unit would not coolWe had a special need child in the house during that hot summer day but Fidelity National Home Warranty would not locate a service person to repair the A/C the next dayI ended up using another service person to fix the problem (corrected the wiring on the circuit board) and paid about $However the service person found a number of other problems with the installation and advised that I got Fidelity National Home Warranty to repair the remaining problemsFidelity National Home Warranty agreed to send another company to fix the remaining problems, which included: 1) Draining backing up because of no Barometric Damper on the unit and 2) The seals around the A/C unit were broken (with significant leak of cool air into the attic)The second service company took two visits (the f
We have a home warranty with FidelityOur air conditioning has not been working since SundayIt is now Wednesday nightOur temperatures here have been degrees every dayMy husband and I are retirement age and are both ill from the heatHowever, we are at the company's mercy for scheduling repairmenWe have had to go back and forth wih repairmen trying to decide if it is an electrical problem or mechanicalThen we have to wait days for someone to comePlease help us