I wrote a long review and then it went blank
I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days
When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to
Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
Terrible customer service How they received an A+ rating is beyond comprehension Fidelity is a big name but this service is the the worst Constant runaround if you call regarding an issue and no resolution to the problem! No one has any responsibility and passes the buck to another department Seems the left hand does not know what the right hand is doing within the entire company Buyer Beware!!
Fidelity sent over a plumber who removed some branches from the kitchen sink areaAs such, Fidelity does not cover removal of the branchesHowever our tenants complained of the same issue at a later time and I hired a new plumber to remove any roots from the pipesHowever, when the new plumber video scoped the line, he found out that it was calcified grease in the pipes under the flooring of my houseThe new plumber had to hydrojet the area to remove the grease and the pipes are now working fineSince Hydrojetting is covered by Fidelity, I have sent them the invoice on Monday 08/20/and they are not taking my call and have put me on hold for over an hourI am seeking to get reimbursed by FidelityThank youSincerely, *** ***
I called Fidelity on 10/4/after noticing our guest bathroom toilet had a crack in the tank and was unsure if it would be covered under the warranty and didn't want to waste our $to have someone come out if it wouldn't be covered I was told it would be covered, a plumber came out and looked at it, told us it would be replaced and would take 1-business days to contact Fidelity for authorization We waited a couple more weeks and never heard anything from either business I called Fidelity last Thursday to find out when the toilet would be replaced, and they set up an appointment the next day for the plumbers to come out After a no call/no show from the plumbers the next day, I emailed Fidelity to see if a different more reliable plumber could be dispatched out to replace the toilet with no response I finally got a call yesterday (10/30/17) from the plumbers saying they have an appointment time available for today to come between 9-2, so I went ahead and set it up I received a call from the plumber around today stating he would be at our house to check out the toilet, and when I told him he should be scheduled to come out and replace it, he stated he was only supposed to come out and check it and not replace it and that he would have to contact his office to find out more and would call me back I never heard anything further, until I called Fidelity at PM today and was told that the claim was denied because it was not due to wear and tear or old age as determined by the plumber who came out the first time When I asked why we were told it would be replaced, and why I was told it would be covered when I originally called Fidelity a month ago to submit the claim, plus hearing nothing this whole time, the Fidelity employee stated he didn't know why we were told that and that Fidelity should have called to tell us it wouldn't be covered This was a huge waste of time and money, both of which we could have used to replace the toilet ourselves a month ago! I will definitely not renew our home warranty with Fidelity and do not recommend them whatsoever, as they dropped the ball big time on this one We have never had an issue up until this point with any claims we have submitted, but I'm not willing to have to deal with this nonsense again
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, *** to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of *** ***Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
Was given the total run around on a claimFiled and followed all the steps required by the rep only to be told we missed a step at the beginning and the claim was deniedI fill like this company will find any way to get out of paying claims by finding loopholesThe hold time was ridiculous and along with the terrible wait music I feel this is another way to deter customers from proceedingIf I had gotten the authorization code that I thought we did have due to the fact of the rep telling us to proceed and send in a paid invoice and check which we didI feel like we deserve to get paid for this claim especially since it seems the fault is on the rep sideHere is the timelineDate Comment 6/4/Called and submitted Warranty request for Pool/spa equipment general and pool/spa filter 6/7/Was informed that they had no providers in our area for the requestWas informed that I was able to set up my own contractorI signed and submitted the form for "out of network service pro
I have waited full weeks for an AC repair company from fidelity and I still have a broken AC unitI filed the request online Sat July 21st, was contacted on the 24th for the first available appointment on the following Friday the 28th which was unacceptable due to our heat wave in Orange CountyI called back to customer service Tuesday the 24th to dispatch another companyThe lady by phone set the appointment for the next day the 25th between pm and midnightNext day, the guy does not show up and states he was booked up and couldn't get to me until ThursdaySo I waited and again, he didnt showI called customer service again Friday morning demanding an appointment and a manger, she said one would call me back shortly and never did! The weekend goes by, no call no work no ac! By Monday I call they find me yet another AC company who sets the soonest appointment for today, Friday Aug10thThree weeks now, the guy shows up and says he doesn't work on my "type" of AC unit, whateve
We had the Comprehensive Plus Plan for one yearIn that time period we requested service two times with water leaksBoth were denied as not being in the perimeter of our house--yet both were foundation faucet leaksNow the air conditioner has been dripping water into the filter and onto the carpet--again we are not coveredOur estimated COE was Oct., Today is OctService was again refusedNo contact from the company until this month at which they requested a renewal of their service
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
Fidelity national home warranty company was contacted several times over the past month regarding my air conditioner not cooling my homeOver the past month the company has sent different air conditioning companys who have gone out more than one time each to try to fix my air conditionerThe law in *** is you have to have a properly working air conditioning system that can cool to My air conditioner cannot cool below and there is humidity in the homeWe have temperatures ranging from 109-All companies wrote in their report the air conditioning system is years old, wire out and cannot cool properly anymoreThe air conditioning companies have done everything to try to fix the unit but it cannot be fixedFidelity national has dragged this on a month now with no resolutionAll companies have said the air conditioning system has to be replacedFidelity national has done everything they can to avoid replacing the unit and I still do not have resolution and m
Fidelity dispatched a *** *** to diagnose a slab leak in our homeFidelity paid *** *** over $*** for the service (which was deducted from our insured limit of ***)*** *** refused to provide us with a written report of their diagnosis so that we could proceed with a claim on our homeowner's insuranceAs a result, we have been unable to move forward for the last two weeks and the leak under our home is growing worseWe requested a credit back from Fidelity for what they paid *** so that we can engage another plumber to properly perform a diagnosis and write a report for our insurance companyFidelity has refused to pay, citing that they already paid the vendorTheir dispute is with their vendor, not with meMy funds were used to pay for a service that I did not receive, and I am formally requesting a credit back from Fidelity
days after making a claim for a covered refrigerator my refrigerator is still not repairedFirst referred repair company could not come out for almost a week, second no-showed the appointment, third diagnosed and ordered parts but is not providing any updates on parts status and won't return my or Fidelity's calls for information/statusForth was referred but Fidelity cancelled that one because "parts are on order"Just how long should it take to repair a refrigerator?
HORRIBLE, HORRIBLE ,HORRIBLE COMPANY!!!! Requested a tech that knew about SOLAR water heaters when my reservoir tank started leakingSpoke to people from fidelity before the tech arrivedThey sent someone that is not certified to work on solar water heaters, but knew enough to know that the solar tank had nothing to do with our leaking, electric water tank, spoke with multiple people from Fidelity, all giving me different excuses why it would not be coveredOnce explaining why their information was incorrect they would go to another excuseI finally asked for a manager who directed me to the last person being a tech named *** who stated that regardless of the fact that it is my electric holding tank, they will not cover the repairs/replacement because it was sold by a solar company and has their sticker on itTherefore they do not have to cover my ELECTRIC water heating tank with an ELECTRIC heating element in itHe then told the tech that had it been a gallon tank (and not
*** ** *** *** ** * *** *** ** *** *** *** *** ** *** ** ** *** *** *** ** *** *** *** *** *** *** *** *** * *** *** *** ***Bottom line, this company has the worst customer service I have ever experiencedFor what they cover, and the base cost of a plan plus the additional cost to the consumer for "repairs" - I would consider this a scam I would rate them lower if I could
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
Company sent a technician, which did not conduct a proper evaluationTechnician advised me, that he was informed by the Fidelity company to only make a visual inspections without any physically inspecting the water leak in my kitchen ceilingFidelity has been contacted and state that the technician reported mold on the inside of the of the ceilingA report which, in order to determine any mold required the ceiling to be breached Fidelity is hereby not honoring their contract and state they do not cover any breach to the drywallFidelity stated I would be required to turn off the water, since they do not cover any secondary damagesThis issue involves health issues
My water heater broke at my house in Half Moon Bay, and Fidelity sent a repairman out to fix it on a rush order since it was leaking and there was no hot waterSince the repairman wasn't treating it as a rush order and it had been several weeks, I called Fedelity several times about the statusToday, 10/25/2016, I received a call from the plumber that he had completed the work and that I owed him "$235" out of pocket directly to himI called Fidelity and they claimed that a Fidelity worker named *** "got authorization from me for an expansion tank" on 10/At first they said authorization was given on 10/The extra cost will be "$275" that I must pay the plumberI told representative *** and then supervisor *** that I absolutely did not give authorization and that this was the first I was hearing of itI requested they listen to the recording of the call when I supposedly gave this fictional authorizationI requested that they pay the $owed to the plumberI call
We put in a service request for air condition repair on Saturday Their vendor never return our voice message We tried calling the vendor's number again and it was disconnectedWe spoke with a Fidelity supervisor on Monday The Fidelity supervisor contacted the vendor and advised us that the vendor was very busy and would get back to us later in the week -Friday The Fidelity supervisor gave us no assurance as to when the vendor would contact us or whether the vendor had our contact informationFidelity has only ONE air condition vendor for the Southern California (in the middle of summer)The Fidelity Supervisor lacked professionalism, problem solving ability, and did not give any explanation other than they only have ONE vendor
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
Horrible!!!! They find any excuse not to pay Have a faulty electrical panel that needs complete replacing Electrician says it is old, wires are cracked/burnt and "overloaded" for its age Fidelity is focusing on the overloaded piece to avoid paying the claim They refuse to focus on the fact that the panel is simply broken and dangerous Customer service is useless and provides no help
I wrote a long review and then it went blank
I give this business starI called because as it got cold I found out furnace did not workCalled Fidelity and they could not send a repair person for at least a weekIt was degrees in my homeFidelity told me they could not have anyone out to my home for at least a week but that I could call a licensed company in my areaI didThey came out the next day and they tried to get heater workingThey could notThey replaced within days
When I called Fidelity the first time they mailed me a copy of out if network service providerIf they had told me to call I would have done and just maybe I would have been reimbursed for this replacement (ha)I received form after heater was replaced so now they won't coverI really didn't expect them to
Well I hope I don't have to use this service again as I have absolutely no confidence in this serviceA waste of money when you purchase a home
Terrible customer service How they received an A+ rating is beyond comprehension Fidelity is a big name but this service is the the worst Constant runaround if you call regarding an issue and no resolution to the problem! No one has any responsibility and passes the buck to another department Seems the left hand does not know what the right hand is doing within the entire company Buyer Beware!!
Fidelity sent over a plumber who removed some branches from the kitchen sink areaAs such, Fidelity does not cover removal of the branchesHowever our tenants complained of the same issue at a later time and I hired a new plumber to remove any roots from the pipesHowever, when the new plumber video scoped the line, he found out that it was calcified grease in the pipes under the flooring of my houseThe new plumber had to hydrojet the area to remove the grease and the pipes are now working fineSince Hydrojetting is covered by Fidelity, I have sent them the invoice on Monday 08/20/and they are not taking my call and have put me on hold for over an hourI am seeking to get reimbursed by FidelityThank youSincerely, *** ***
I called Fidelity on 10/4/after noticing our guest bathroom toilet had a crack in the tank and was unsure if it would be covered under the warranty and didn't want to waste our $to have someone come out if it wouldn't be covered I was told it would be covered, a plumber came out and looked at it, told us it would be replaced and would take 1-business days to contact Fidelity for authorization We waited a couple more weeks and never heard anything from either business I called Fidelity last Thursday to find out when the toilet would be replaced, and they set up an appointment the next day for the plumbers to come out After a no call/no show from the plumbers the next day, I emailed Fidelity to see if a different more reliable plumber could be dispatched out to replace the toilet with no response I finally got a call yesterday (10/30/17) from the plumbers saying they have an appointment time available for today to come between 9-2, so I went ahead and set it up I received a call from the plumber around today stating he would be at our house to check out the toilet, and when I told him he should be scheduled to come out and replace it, he stated he was only supposed to come out and check it and not replace it and that he would have to contact his office to find out more and would call me back I never heard anything further, until I called Fidelity at PM today and was told that the claim was denied because it was not due to wear and tear or old age as determined by the plumber who came out the first time When I asked why we were told it would be replaced, and why I was told it would be covered when I originally called Fidelity a month ago to submit the claim, plus hearing nothing this whole time, the Fidelity employee stated he didn't know why we were told that and that Fidelity should have called to tell us it wouldn't be covered This was a huge waste of time and money, both of which we could have used to replace the toilet ourselves a month ago! I will definitely not renew our home warranty with Fidelity and do not recommend them whatsoever, as they dropped the ball big time on this one We have never had an issue up until this point with any claims we have submitted, but I'm not willing to have to deal with this nonsense again
On November I first contacted Fidelity National Home Warranty (FNHW) because the heater in my house malfunctionedThey sent out a service provider, *** to assess the problemThe technician came out to the house and quickly diagnosed the problem, saying that the issue was a faulty part, so he changed the Capacitor in the system and was gone in minutesThe following day, the heater failed again, so I called FNHW again to let them knowSince the first service provider was on vacation, they sent out a second service provider by the name of *** ***Their diagnosis was that the system was failing because the evaporated coils and blower motor needed to be cleaned, and this would run us over $***They sent the service order to FNHW, and they denied the claim because it was a "maintenance" issue and not mechanicalBecause the two service providers they sent contradicted themselves, we chose to have a 3rd HVAC tech come out to the house to give us a second opinionT
Was given the total run around on a claimFiled and followed all the steps required by the rep only to be told we missed a step at the beginning and the claim was deniedI fill like this company will find any way to get out of paying claims by finding loopholesThe hold time was ridiculous and along with the terrible wait music I feel this is another way to deter customers from proceedingIf I had gotten the authorization code that I thought we did have due to the fact of the rep telling us to proceed and send in a paid invoice and check which we didI feel like we deserve to get paid for this claim especially since it seems the fault is on the rep sideHere is the timelineDate Comment 6/4/Called and submitted Warranty request for Pool/spa equipment general and pool/spa filter 6/7/Was informed that they had no providers in our area for the requestWas informed that I was able to set up my own contractorI signed and submitted the form for "out of network service pro
I have waited full weeks for an AC repair company from fidelity and I still have a broken AC unitI filed the request online Sat July 21st, was contacted on the 24th for the first available appointment on the following Friday the 28th which was unacceptable due to our heat wave in Orange CountyI called back to customer service Tuesday the 24th to dispatch another companyThe lady by phone set the appointment for the next day the 25th between pm and midnightNext day, the guy does not show up and states he was booked up and couldn't get to me until ThursdaySo I waited and again, he didnt showI called customer service again Friday morning demanding an appointment and a manger, she said one would call me back shortly and never did! The weekend goes by, no call no work no ac! By Monday I call they find me yet another AC company who sets the soonest appointment for today, Friday Aug10thThree weeks now, the guy shows up and says he doesn't work on my "type" of AC unit, whateve
We had the Comprehensive Plus Plan for one yearIn that time period we requested service two times with water leaksBoth were denied as not being in the perimeter of our house--yet both were foundation faucet leaksNow the air conditioner has been dripping water into the filter and onto the carpet--again we are not coveredOur estimated COE was Oct., Today is OctService was again refusedNo contact from the company until this month at which they requested a renewal of their service
on 07/05/I submitted a service request for plumbing issues*** submitted a rush request with *** *** ***This plumber was rude but when I complained *** from FNHW said that plumber denied being snappy and rudeShe submitted new request with different plumber*** *** came to our home on 07/14/& fixed one of the problems but asked for $instead of $so we paid the higher amountFollowing week FNHW sent invoice for $unpaid feeI called and explained to*** that we paid $130, she placed me on hold and said plumber claimed that they descaled our water heaterI told her he didn't touch the water heaterShe said she'll look into it*** from FNHW called same evening to check on status of service requestI repeated story about overpayment & work not done to water heaterHe said he'll research alsoWe didn't hear anything so I called FNHW todayBTW every time I call FNHW it takes on average minutes to contact a per
Fidelity national home warranty company was contacted several times over the past month regarding my air conditioner not cooling my homeOver the past month the company has sent different air conditioning companys who have gone out more than one time each to try to fix my air conditionerThe law in *** is you have to have a properly working air conditioning system that can cool to My air conditioner cannot cool below and there is humidity in the homeWe have temperatures ranging from 109-All companies wrote in their report the air conditioning system is years old, wire out and cannot cool properly anymoreThe air conditioning companies have done everything to try to fix the unit but it cannot be fixedFidelity national has dragged this on a month now with no resolutionAll companies have said the air conditioning system has to be replacedFidelity national has done everything they can to avoid replacing the unit and I still do not have resolution and m
Fidelity dispatched a *** *** to diagnose a slab leak in our homeFidelity paid *** *** over $*** for the service (which was deducted from our insured limit of ***)*** *** refused to provide us with a written report of their diagnosis so that we could proceed with a claim on our homeowner's insuranceAs a result, we have been unable to move forward for the last two weeks and the leak under our home is growing worseWe requested a credit back from Fidelity for what they paid *** so that we can engage another plumber to properly perform a diagnosis and write a report for our insurance companyFidelity has refused to pay, citing that they already paid the vendorTheir dispute is with their vendor, not with meMy funds were used to pay for a service that I did not receive, and I am formally requesting a credit back from Fidelity
days after making a claim for a covered refrigerator my refrigerator is still not repairedFirst referred repair company could not come out for almost a week, second no-showed the appointment, third diagnosed and ordered parts but is not providing any updates on parts status and won't return my or Fidelity's calls for information/statusForth was referred but Fidelity cancelled that one because "parts are on order"Just how long should it take to repair a refrigerator?
HORRIBLE, HORRIBLE ,HORRIBLE COMPANY!!!! Requested a tech that knew about SOLAR water heaters when my reservoir tank started leakingSpoke to people from fidelity before the tech arrivedThey sent someone that is not certified to work on solar water heaters, but knew enough to know that the solar tank had nothing to do with our leaking, electric water tank, spoke with multiple people from Fidelity, all giving me different excuses why it would not be coveredOnce explaining why their information was incorrect they would go to another excuseI finally asked for a manager who directed me to the last person being a tech named *** who stated that regardless of the fact that it is my electric holding tank, they will not cover the repairs/replacement because it was sold by a solar company and has their sticker on itTherefore they do not have to cover my ELECTRIC water heating tank with an ELECTRIC heating element in itHe then told the tech that had it been a gallon tank (and not
*** ** *** *** ** * *** *** ** *** *** *** *** ** *** ** ** *** *** *** ** *** *** *** *** *** *** *** *** * *** *** *** ***Bottom line, this company has the worst customer service I have ever experiencedFor what they cover, and the base cost of a plan plus the additional cost to the consumer for "repairs" - I would consider this a scam I would rate them lower if I could
Our house on Friday morning 8-11-lost a leg of the volt systemI contacted Fidelity Warranty to have an electrician come by and inspect the issueThe electrician made a determination that the meter box was not operational, that the meter box needed to be replacedThe meter box is arcing and smoking***-the electric provider came by and disconnected the power due to the fire hazardFidelity made the opinion not to cover the problemIn the plan coverage it states: "Standard Items: All parts and components that affect standard operation" Without a meter box we would have standard operation Fidelity choose not to cover for no reason that they haveThey requested a second opinion, a second electrician is coming by today for thatWe have a child who has special dietary needs and to be fed with special food on a regular basisThis issue with out any help from Fidelity has messed up our lives and they are following their coverage plan
Company sent a technician, which did not conduct a proper evaluationTechnician advised me, that he was informed by the Fidelity company to only make a visual inspections without any physically inspecting the water leak in my kitchen ceilingFidelity has been contacted and state that the technician reported mold on the inside of the of the ceilingA report which, in order to determine any mold required the ceiling to be breached Fidelity is hereby not honoring their contract and state they do not cover any breach to the drywallFidelity stated I would be required to turn off the water, since they do not cover any secondary damagesThis issue involves health issues
My water heater broke at my house in Half Moon Bay, and Fidelity sent a repairman out to fix it on a rush order since it was leaking and there was no hot waterSince the repairman wasn't treating it as a rush order and it had been several weeks, I called Fedelity several times about the statusToday, 10/25/2016, I received a call from the plumber that he had completed the work and that I owed him "$235" out of pocket directly to himI called Fidelity and they claimed that a Fidelity worker named *** "got authorization from me for an expansion tank" on 10/At first they said authorization was given on 10/The extra cost will be "$275" that I must pay the plumberI told representative *** and then supervisor *** that I absolutely did not give authorization and that this was the first I was hearing of itI requested they listen to the recording of the call when I supposedly gave this fictional authorizationI requested that they pay the $owed to the plumberI call
We put in a service request for air condition repair on Saturday Their vendor never return our voice message We tried calling the vendor's number again and it was disconnectedWe spoke with a Fidelity supervisor on Monday The Fidelity supervisor contacted the vendor and advised us that the vendor was very busy and would get back to us later in the week -Friday The Fidelity supervisor gave us no assurance as to when the vendor would contact us or whether the vendor had our contact informationFidelity has only ONE air condition vendor for the Southern California (in the middle of summer)The Fidelity Supervisor lacked professionalism, problem solving ability, and did not give any explanation other than they only have ONE vendor
Fidelity subcontracts with less than reputable companies who are unable to uphold basic customer service expectationsRepair request took over a month to resolve, having to be assigned to two different companies, being promised a third, better, more reputable company, and failing to follow throughFidelity representatives promised call backs regarding issues that were brought to their attention with no follow up or follow throughSeveral attempts to contact Fidelity to resolve this matter directly have gone unanswered
Horrible!!!! They find any excuse not to pay Have a faulty electrical panel that needs complete replacing Electrician says it is old, wires are cracked/burnt and "overloaded" for its age Fidelity is focusing on the overloaded piece to avoid paying the claim They refuse to focus on the fact that the panel is simply broken and dangerous Customer service is useless and provides no help