Fidelity National Home Warranty is completely useless I had coverage for a year and during that year my heater started leaking carbon monoxide Fidelity sent a technician and charged me $ Technician said to call *** so I did that and they marked my heater as a hazard and disconnected it Called Fidelity back and all they did was send another technician In the contract, it says they will replace any failed appliances, but it does not look they ever will After missing work on three different occasions dealing with this, I finally gave up Do not buy Fidelity Home Warranty It will serve no purpose and you are better off not wasting your money and time with them
Fidelity National Home Warranty has the worst customer service!!!
I called them to submit a ticket for my non working dishwasher, the tech from LA appliances came in and said He would submit the part needed to Fidelity.....I never heard back from them so I called and Fidelity said they had not receive any request yet but they would find out and they would call me backI never received a call back from them so I emailed them and first they said that the service was reported completed and the ticket closed, how in the world could that be possible if they havent fixed anything, I emailed them back again to Let them know nothing has been repaired and Fidelity said the claim was denied because of liability #( like Im supposed to know what the hell that is).....I cannot believed my $for the tech to come out to basically do nothing....Beware of their scams
This was hands down the worst business service I have ever experiencedCustomer service was atrociously frustrating, their technicians were incompetent, the repairs preformed were sub-standard (and downright dangerous!) and their overall business practices were nothing short of deceptiveWe had three basic issues with my home that were covered under our warranty with Fidelity - a main service shut off valve that needed to be replaced, a leak in the basement ceiling, and not enough hot water for two people to shower at the same timeWe called and our first encounter with them was greatThey were responsive and said they would send a tech out the next day to assess the situation and see what would be needed to make the repairsIt was downhill from thereThe tech they sent advised us that we needed a new water heater, but couldn't determine the source of the other leakHe also said that they could replace the main service valve if water service was shut off to the property, and then tried to upsell me to install a PRV (an $part that he quoted me $to install.) When I asked him what he thought the leak in the basement ceiling could be, he advised me to cut the section of pipe out that appeared to be leaking because "you probably don't need it." The pipe in question was the fresh water supply line to my master bath toiletI was not impressedRight about then is where I should have told them to get out of my house, but figured we’d ultimately save money having them replace the water heater and main service valve (since I could then work on the plumbing myself once it was replaced.)
After informing him that we’d only like them to address the water heater and main shutoff valve replacement, the tech said he'd have to get a master plumber out to do the actual repairs and guaranteed us $out of pocket costs to do bothWe agreed and he left after saying that "he'll call [Fidelity] and get them to schedule a tech to do the workAlmost a week passed with no word from the companyI called to follow up and the rep on the line said they "had no record of speaking with us before." I ended up having to call the tech's personal cell phone (which he had given to me in case of emergency because of the leak) to get him to fill the customer service rep in and confirm the price we agreed uponAll this while trying to hold down my to So, after another day of back and forth on the phone, I confirmed the price guarantee with customer service and scheduled an appointment for the master plumber to come out and make the repairsThe master plumber arrived on time the morning of the scheduled repair and proceeded to tear the old water heater outOnly AFTER the old water heater was removed did he inform me that it would cost $to make the repairsI explained to him that they had already sent a tech out to quote us a price and we had agreed to $His response was to “call the company.”
So here we are, without running water, and now the company decides to tell us that costs have increased beyond the agreed upon priceI felt like nothing short of extortionI spent over two hours on the phone with several customer service reps, getting bounced around and put on hold for extended periods of time (over min at one point) only to be told that our only options were to pay the $or have the tech put the old water heater back in I refused saying that the agreed upon price was all that I'd payThey would not budgeIt wasn’t until after I told them that I would be filing a formal complaint with the Revdex.com and refused payment (which I will definitely be doing) that they decided that they might be able to come down on the price to $or give us a $check to have the repairs performed by another plumberThis was absolutely ridiculous, as this would leave us with no running water and hundreds of dollars out of pocketAt this point I just wanted them out of my house and needed running waterI told them to just do the repair and get outThe plumber proceeded to install the hot water heater and main shutoff valve but couldn't finish the job before having to leave to go to a “higher priority appointment” per his dispatcherTheir advice was to turn the water on to the property and check for leaks and call them if there were any that we noticedSo now we are $over agreed upon price, with no working hot water and the plumber simply leavesI turned on the main so we could have running water for the night and every single one of the connections he made was leaking steadily - all of the connections were only hand tight! Upon closer inspection, I noticed he left the gas valve COMPLETELY OPEN (with no pilot light on) right next to our furnaceHad I not checked and the furnace turned on over night, he could have killed my entire familyI ended up stopping the leaks myselfI called the company again that night to tell them that I would not be paying for the service and their response was that “legally I am liable to pay.” After all that, they had the sand to threaten legal action to collect paymentTo say that I am unsatisfied is an understatementTake whatever money you are considering spending on a home warranty though this company and invest it in something useful – like a Faberge egg or North Korean currencyTo date I have received no response from the company
I got a verbal denial of authorization to fix our gas range keypad last March 1, According to the person I spoke with, the denial was premised on the problem with the gas range keypad malfunction that caused the beeping sound to be a pre-existing conditionI made an appeal but up to now I haven't received any reply from them: We just bought the house and we closed on February 14, and we have no knowledge of any pre-existing condition of the range’s keypad and the beeping sound when we bought itThe gas range including the keypad was working except for the broiler which was fixed by the seller before we close on the houseWe did the final walk through on the house on February and everything had been fixedWe moved in the house last February 20, and we have used that gas range to cook and it was in good working conditionThe problem with the gas range keypad first occurred on February 27, when the technician told us about itThe malfunction cause
There is an overflow in my bathroom sinkThere drains connected to the bathroom sinkThe maintenance man snaked out one of the drains but not the drain that the water was backing up fromI was told to have someone move the washing machines to snake the washing drain
I was so very disappointed with FidelityAccording to their contract, you will be charged the service fee whether the service is covered or notWhat this means is they wont tell you at the time you schedule it that it is not covered but they will still charge you a feeThey have prior knowledge that the item is not covered but they go ahead and let you have the contractor come out for nothing so that you can be charged $This is not ethical business
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
Home Warranty Issue! Contract *** with Fidelity National Home WarrantyAddress: *** *** *** *** *** ** *** Here are the facts of this issue: Client Mr *** *** *** with Policy # *** I called Fidelity National Home Warranty a few days prior to a technician, *** from ***, showed up to fix the plumbing/faucet issues in the house on December 14, He placed a new chrome faucet in the kitchen sinkFor the two other bathrooms faucets, he told me that he needed to order partsThen I never heard back from himSo I called FIDELITY and got an appointment for Friday December 30, from to I called again at around 10am to make sure someone would come and *** from the company told him that the technician was still in the office at that timeThe technician did not show upI called to express his disappointment to why they said they would come, and they did not show up, without communicatingSo my client showed up late at work as he was wai
On August 30, I contacted fidelity about a leak coming from the outside wall of my garage and concrete slab where the walkway is to my front doorThe customer service representative stated that they do not cover leaks that are outside and denied my claim without even having a professional come out and evaluate to make the determination if it is to be covered or notAccording to my contact with fidelity for California "Covered: Garbage disposal - instant hot water dispenser - repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garageLimits: The access, diagnosis and repair of concrete-encased or inaccessible plumbing lines is limited to $1,aggregate per contract termFNHW will provide access through unobstructed walls, ceilings, floors, concrete slabs and the like, and will return all openings made for access to a rough finish only, subject to the $1,limit indicatedFNHW is not responsible for
Called to get my microwave repaired over a month agoThe first company did not repair after a couple weeks so they had a new company come outThat was on Dec 12thHave not heard anything from them since they came on the 12th and my microwave is still broken
Fidelity Warranty has horrendous, disrespectful "customer service" I had called to request plumbing services per my contract and when the plumber arrived at my location, they spent less than minutes and rendered no services and then left They informed me that no charge would be made to Fidelity home warranty I confirmed with the plumbing company that no charges were made and that a waiver of the $service charge made to me by Fidelity was usually made However when I called Fidelity after receiving the $bill to request the waiver I was treated with abrupt, rude, and disrespect I had asked the supervisor *** yesterday at 3:10pm to escalate my request and he flat out refused which is something I've never experienced I have been a customer of Fidelity's for over years at times with multiple properties and am appalled by the lack of regards for a loyal customer
My AC stopped working while I was on vacationI called in on Sunday, got a call from contractor on Monday, they came out TuesdayThey said that we needed a new oneFidelity denied a new one and said to only fix itThis is the 3rd time in years it has been worked onContractor states that the air conditioner is so old that he can’t figure out when it was manufacturedContractor stated that fidelity will NEVER replace a systemSo we decided to replace it anyway because we could still get back $*** from fidelity towards the new oneNow fidelity states that there are other fees and we are only getting back $*** Half! After I was contacted by a rude CSR from fidelity and hung up on, I tried contacting fidelity by email times with no reposeI finally called back in, talked to a different CSR, talked to a manager and a retention specialistThe last one told me that I was scammed by the contractor and that it wasn’t their problemI am furious with this companyWe started out with *** years ago and unfortunately was sold off to fidelityHave had nothing but problems with them over the years, either not covering an issue or never really fixing the issues
We moved into our newly purchased home in October and noticed the oven display didn't workWe called Fidelity National Home Warranty and they arranged for a technician from *** *** *** to come outThey looked at oven and said the board was outIssue is the technician said they don't make that board and it would have to be refurbishedThis set the following timeline into motion: Nov11th: Parts ordered for stove and oven Nov27th Technician verbally told us part for oven is discontinued and it would have to be rebuilt Took out oven part to be rebuilt Dec18th Technician came out to replace oven part Advised that part was not fixed Technician left part and asked us to call his office and or Fidelity for further information Dec 26th New technician came out (Manager) and took apart to be rebuilt 2nd time Jan 15th Advised the part was only sent out on January 9th to be rebuilt No ETA on when the part will be ready, follwith *** *** *** I call *** *** *** no
I have a home warranty through Fidelity National for the house we moved in to in AprilI submitted a ticket for a broken dishwasher on 7/and was told a service professional from J** *** (who Fidelity National recommended) would be contacting meThey contacted me later that week, and came out to service the dishwasher on 7/The service professional examined the dishwasher and concluded that it needed to be replacedWe paid the service fee of $dollars, and were told that Fidelity National would be contacting us within to hoursI have called Fidelity National numerous times to see what has taken so long, and each time they have told me that J** *** (the company they chose to send out) hadn't submitted the report yetFinally, I got fed up with trying to call Fidelity National (in part because there is always a long wait time) and called *** direct, and was told that they have tried to submit the ticket to Fidelity National numerous times but have been put
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
Fidelity National Home Warranty does not care about you as a customerYou will be on hold each time you call for minutes minimum I've been on hold twice today for over minutes and currently I'm still on hold and it's now been minutesWhen they do get to you, don't expect to get a happy cheerful customer service rep to help with your warrantyThey will talk down to you like you a child in trouble They will not give more than a few seconds to explain what is broken and then cut you offI have never been spoken to so rudly by a CUSTOMER SERVICE REPI was cut off time and time again when trying to explain what was still broken for the service orderI even try to explain I had before and after pictures of the repairsIf you don't tell them every little detail in those few seconds that they do give you, they will use it against you later when you call back in and tell them you are still having the problem and the repairman they sent out to you did not fix the problemThat's why I'm on hold again for now over 1hourWhen I asked for a supervisor the first time I called in I was told there was not one available I said I would like to hold since I had already been on the phone for minutesI was told there were several customers ahead of me waiting to speak to a supervisorI asked If I would get a call back today and again I was told It depends on how many customers the supervisors have to call backI asked for the customer service reps name so I could speak to his supervisor if they ever did call me back and he refused to give it to me anything but *** and then hung up the phoneI then sent an email and call back in While on hold I started looking at reviews on this company Don't let this A+ Revdex.com rating fool youcustomers have rated this company with the Revdex.com and were negative They only have a A+ because they resolve the issues once they have put the customer through hell and back, and the customer files a complaint with the Revdex.comSAVE YOUR MONEY AND A WHOLE LOT OF YOUR TIME, DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS COMPANY I'm still on hold and it's now been hour and minutes I wasted a half day at work trying to get repairs fixed that they have already charged me the service fees for My family is now listening to their hold message while we're holding on the phone still during dinerNow hour and minutes!
I have just gotten off the line after giving up waiting for someone to answer my call I waited nearly hours We have an active authorization and they have now told us that we have to pay when a 2nd person is required for the service This is not in our contract nor was it on our original sign up document I've *** *** *** previously and they were so good Fidelity National Home Warranty is horrible to do business with...what a disappointmentI would never recommend them
I moved into a new house recently and was given a year of Fidelity Home WarrantyUpon moving into the house, we had a couple of issues- 1) Electrical not working right 2) Non-functioning toilet 3) Non-draining sinkAll of these issues were clearly covered under the warranty and not listed in my disclosures on the houseFidelity sent two workers out to us (an electrician and a plumber) and charged me $** for each visitAll of my claims were denied through no fault of my own even though these issues are supposed to be covered under my contractIn speaking w/ a manager *** (before being disconnected), she found technicalities around why each issue shouldn't be coveredThey were searching for any reason not to complete my service rather than trying to find a way to assist meMy request was that if they didn't want to do the work (Which I believe should be done under the contract), they should've at least refunded my service call fees of $** eachThey were unwilling to do thisI
Fidelity National Home Warranty is completely useless I had coverage for a year and during that year my heater started leaking carbon monoxide Fidelity sent a technician and charged me $ Technician said to call *** so I did that and they marked my heater as a hazard and disconnected it Called Fidelity back and all they did was send another technician In the contract, it says they will replace any failed appliances, but it does not look they ever will After missing work on three different occasions dealing with this, I finally gave up Do not buy Fidelity Home Warranty It will serve no purpose and you are better off not wasting your money and time with them
Fidelity National Home Warranty has the worst customer service!!!
I called them to submit a ticket for my non working dishwasher, the tech from LA appliances came in and said He would submit the part needed to Fidelity.....I never heard back from them so I called and Fidelity said they had not receive any request yet but they would find out and they would call me backI never received a call back from them so I emailed them and first they said that the service was reported completed and the ticket closed, how in the world could that be possible if they havent fixed anything, I emailed them back again to Let them know nothing has been repaired and Fidelity said the claim was denied because of liability #( like Im supposed to know what the hell that is).....I cannot believed my $for the tech to come out to basically do nothing....Beware of their scams
This was hands down the worst business service I have ever experiencedCustomer service was atrociously frustrating, their technicians were incompetent, the repairs preformed were sub-standard (and downright dangerous!) and their overall business practices were nothing short of deceptiveWe had three basic issues with my home that were covered under our warranty with Fidelity - a main service shut off valve that needed to be replaced, a leak in the basement ceiling, and not enough hot water for two people to shower at the same timeWe called and our first encounter with them was greatThey were responsive and said they would send a tech out the next day to assess the situation and see what would be needed to make the repairsIt was downhill from thereThe tech they sent advised us that we needed a new water heater, but couldn't determine the source of the other leakHe also said that they could replace the main service valve if water service was shut off to the property, and then tried to upsell me to install a PRV (an $part that he quoted me $to install.) When I asked him what he thought the leak in the basement ceiling could be, he advised me to cut the section of pipe out that appeared to be leaking because "you probably don't need it." The pipe in question was the fresh water supply line to my master bath toiletI was not impressedRight about then is where I should have told them to get out of my house, but figured we’d ultimately save money having them replace the water heater and main service valve (since I could then work on the plumbing myself once it was replaced.)
After informing him that we’d only like them to address the water heater and main shutoff valve replacement, the tech said he'd have to get a master plumber out to do the actual repairs and guaranteed us $out of pocket costs to do bothWe agreed and he left after saying that "he'll call [Fidelity] and get them to schedule a tech to do the workAlmost a week passed with no word from the companyI called to follow up and the rep on the line said they "had no record of speaking with us before." I ended up having to call the tech's personal cell phone (which he had given to me in case of emergency because of the leak) to get him to fill the customer service rep in and confirm the price we agreed uponAll this while trying to hold down my to So, after another day of back and forth on the phone, I confirmed the price guarantee with customer service and scheduled an appointment for the master plumber to come out and make the repairsThe master plumber arrived on time the morning of the scheduled repair and proceeded to tear the old water heater outOnly AFTER the old water heater was removed did he inform me that it would cost $to make the repairsI explained to him that they had already sent a tech out to quote us a price and we had agreed to $His response was to “call the company.”
So here we are, without running water, and now the company decides to tell us that costs have increased beyond the agreed upon priceI felt like nothing short of extortionI spent over two hours on the phone with several customer service reps, getting bounced around and put on hold for extended periods of time (over min at one point) only to be told that our only options were to pay the $or have the tech put the old water heater back in I refused saying that the agreed upon price was all that I'd payThey would not budgeIt wasn’t until after I told them that I would be filing a formal complaint with the Revdex.com and refused payment (which I will definitely be doing) that they decided that they might be able to come down on the price to $or give us a $check to have the repairs performed by another plumberThis was absolutely ridiculous, as this would leave us with no running water and hundreds of dollars out of pocketAt this point I just wanted them out of my house and needed running waterI told them to just do the repair and get outThe plumber proceeded to install the hot water heater and main shutoff valve but couldn't finish the job before having to leave to go to a “higher priority appointment” per his dispatcherTheir advice was to turn the water on to the property and check for leaks and call them if there were any that we noticedSo now we are $over agreed upon price, with no working hot water and the plumber simply leavesI turned on the main so we could have running water for the night and every single one of the connections he made was leaking steadily - all of the connections were only hand tight! Upon closer inspection, I noticed he left the gas valve COMPLETELY OPEN (with no pilot light on) right next to our furnaceHad I not checked and the furnace turned on over night, he could have killed my entire familyI ended up stopping the leaks myselfI called the company again that night to tell them that I would not be paying for the service and their response was that “legally I am liable to pay.” After all that, they had the sand to threaten legal action to collect paymentTo say that I am unsatisfied is an understatementTake whatever money you are considering spending on a home warranty though this company and invest it in something useful – like a Faberge egg or North Korean currencyTo date I have received no response from the company
I got a verbal denial of authorization to fix our gas range keypad last March 1, According to the person I spoke with, the denial was premised on the problem with the gas range keypad malfunction that caused the beeping sound to be a pre-existing conditionI made an appeal but up to now I haven't received any reply from them: We just bought the house and we closed on February 14, and we have no knowledge of any pre-existing condition of the range’s keypad and the beeping sound when we bought itThe gas range including the keypad was working except for the broiler which was fixed by the seller before we close on the houseWe did the final walk through on the house on February and everything had been fixedWe moved in the house last February 20, and we have used that gas range to cook and it was in good working conditionThe problem with the gas range keypad first occurred on February 27, when the technician told us about itThe malfunction cause
There is an overflow in my bathroom sinkThere drains connected to the bathroom sinkThe maintenance man snaked out one of the drains but not the drain that the water was backing up fromI was told to have someone move the washing machines to snake the washing drain
I was so very disappointed with FidelityAccording to their contract, you will be charged the service fee whether the service is covered or notWhat this means is they wont tell you at the time you schedule it that it is not covered but they will still charge you a feeThey have prior knowledge that the item is not covered but they go ahead and let you have the contractor come out for nothing so that you can be charged $This is not ethical business
I hate this company they're is scam I'll not recommend people go with this company just through money away
I have a home warranty with Fidelity National Home WarrantI filed a service request to repair my A/C and included the manufacturerThey sent a contractor out to my house to fix the problemThe contractor didn't serve this particular A/C model, and leftFidelity suspended my warranty because I didn't pay the service feeI disputed the service fee and told them I would pay when they sent out a contractor who could service my A/C model, but not beforeThey would not waive my service fee or remove my suspension on my warranty
Will not honor original work order - lied and am willing to take this to court if need be
Home Warranty Issue! Contract *** with Fidelity National Home WarrantyAddress: *** *** *** *** *** ** *** Here are the facts of this issue: Client Mr *** *** *** with Policy # *** I called Fidelity National Home Warranty a few days prior to a technician, *** from ***, showed up to fix the plumbing/faucet issues in the house on December 14, He placed a new chrome faucet in the kitchen sinkFor the two other bathrooms faucets, he told me that he needed to order partsThen I never heard back from himSo I called FIDELITY and got an appointment for Friday December 30, from to I called again at around 10am to make sure someone would come and *** from the company told him that the technician was still in the office at that timeThe technician did not show upI called to express his disappointment to why they said they would come, and they did not show up, without communicatingSo my client showed up late at work as he was wai
On August 30, I contacted fidelity about a leak coming from the outside wall of my garage and concrete slab where the walkway is to my front doorThe customer service representative stated that they do not cover leaks that are outside and denied my claim without even having a professional come out and evaluate to make the determination if it is to be covered or notAccording to my contact with fidelity for California "Covered: Garbage disposal - instant hot water dispenser - repair of leaks and breaks in water, waste, vent, or gas lines within the perimeter of the main foundation of the home or garageLimits: The access, diagnosis and repair of concrete-encased or inaccessible plumbing lines is limited to $1,aggregate per contract termFNHW will provide access through unobstructed walls, ceilings, floors, concrete slabs and the like, and will return all openings made for access to a rough finish only, subject to the $1,limit indicatedFNHW is not responsible for
Called to get my microwave repaired over a month agoThe first company did not repair after a couple weeks so they had a new company come outThat was on Dec 12thHave not heard anything from them since they came on the 12th and my microwave is still broken
Fidelity Warranty has horrendous, disrespectful "customer service" I had called to request plumbing services per my contract and when the plumber arrived at my location, they spent less than minutes and rendered no services and then left They informed me that no charge would be made to Fidelity home warranty I confirmed with the plumbing company that no charges were made and that a waiver of the $service charge made to me by Fidelity was usually made However when I called Fidelity after receiving the $bill to request the waiver I was treated with abrupt, rude, and disrespect I had asked the supervisor *** yesterday at 3:10pm to escalate my request and he flat out refused which is something I've never experienced I have been a customer of Fidelity's for over years at times with multiple properties and am appalled by the lack of regards for a loyal customer
My AC stopped working while I was on vacationI called in on Sunday, got a call from contractor on Monday, they came out TuesdayThey said that we needed a new oneFidelity denied a new one and said to only fix itThis is the 3rd time in years it has been worked onContractor states that the air conditioner is so old that he can’t figure out when it was manufacturedContractor stated that fidelity will NEVER replace a systemSo we decided to replace it anyway because we could still get back $*** from fidelity towards the new oneNow fidelity states that there are other fees and we are only getting back $*** Half! After I was contacted by a rude CSR from fidelity and hung up on, I tried contacting fidelity by email times with no reposeI finally called back in, talked to a different CSR, talked to a manager and a retention specialistThe last one told me that I was scammed by the contractor and that it wasn’t their problemI am furious with this companyWe started out with *** years ago and unfortunately was sold off to fidelityHave had nothing but problems with them over the years, either not covering an issue or never really fixing the issues
We moved into our newly purchased home in October and noticed the oven display didn't workWe called Fidelity National Home Warranty and they arranged for a technician from *** *** *** to come outThey looked at oven and said the board was outIssue is the technician said they don't make that board and it would have to be refurbishedThis set the following timeline into motion: Nov11th: Parts ordered for stove and oven Nov27th Technician verbally told us part for oven is discontinued and it would have to be rebuilt Took out oven part to be rebuilt Dec18th Technician came out to replace oven part Advised that part was not fixed Technician left part and asked us to call his office and or Fidelity for further information Dec 26th New technician came out (Manager) and took apart to be rebuilt 2nd time Jan 15th Advised the part was only sent out on January 9th to be rebuilt No ETA on when the part will be ready, follwith *** *** *** I call *** *** *** no
I have a home warranty through Fidelity National for the house we moved in to in AprilI submitted a ticket for a broken dishwasher on 7/and was told a service professional from J** *** (who Fidelity National recommended) would be contacting meThey contacted me later that week, and came out to service the dishwasher on 7/The service professional examined the dishwasher and concluded that it needed to be replacedWe paid the service fee of $dollars, and were told that Fidelity National would be contacting us within to hoursI have called Fidelity National numerous times to see what has taken so long, and each time they have told me that J** *** (the company they chose to send out) hadn't submitted the report yetFinally, I got fed up with trying to call Fidelity National (in part because there is always a long wait time) and called *** direct, and was told that they have tried to submit the ticket to Fidelity National numerous times but have been put
I contacted Fidelity National Home Warranty due to a slab leak in my houseThey first sent me a company that does not resolve slab leaks and that company tried to refresh me to a friend of hisThe second company they sent also did not perform slab leak repairsAfter call ing complain again, they sent a third company that does do slab leaksAfter researching this company, *** *** ***, I learned through the Revdex.com and through reviews online that the family member employees were convicted and sent to prison for breaking into homes that they servicedI had to go with a plumbing company that I chose to get this repaired quickly since I had no water in the house for my familyI called them back to request $*** of reimbursement for the plumbing repairs that have cost me over $***My warranty will only cover $***They informed me that because I did not use their people that they would not cover any expenseI Spoke with *** *** , who stated that she was a senior mana
Fidelity National Home Warranty does not care about you as a customerYou will be on hold each time you call for minutes minimum I've been on hold twice today for over minutes and currently I'm still on hold and it's now been minutesWhen they do get to you, don't expect to get a happy cheerful customer service rep to help with your warrantyThey will talk down to you like you a child in trouble They will not give more than a few seconds to explain what is broken and then cut you offI have never been spoken to so rudly by a CUSTOMER SERVICE REPI was cut off time and time again when trying to explain what was still broken for the service orderI even try to explain I had before and after pictures of the repairsIf you don't tell them every little detail in those few seconds that they do give you, they will use it against you later when you call back in and tell them you are still having the problem and the repairman they sent out to you did not fix the problemThat's why I'm on hold again for now over 1hourWhen I asked for a supervisor the first time I called in I was told there was not one available I said I would like to hold since I had already been on the phone for minutesI was told there were several customers ahead of me waiting to speak to a supervisorI asked If I would get a call back today and again I was told It depends on how many customers the supervisors have to call backI asked for the customer service reps name so I could speak to his supervisor if they ever did call me back and he refused to give it to me anything but *** and then hung up the phoneI then sent an email and call back in While on hold I started looking at reviews on this company Don't let this A+ Revdex.com rating fool youcustomers have rated this company with the Revdex.com and were negative They only have a A+ because they resolve the issues once they have put the customer through hell and back, and the customer files a complaint with the Revdex.comSAVE YOUR MONEY AND A WHOLE LOT OF YOUR TIME, DO YOUR RESEARCH BEFORE SIGNING UP WITH THIS COMPANY I'm still on hold and it's now been hour and minutes I wasted a half day at work trying to get repairs fixed that they have already charged me the service fees for My family is now listening to their hold message while we're holding on the phone still during dinerNow hour and minutes!
I have just gotten off the line after giving up waiting for someone to answer my call I waited nearly hours We have an active authorization and they have now told us that we have to pay when a 2nd person is required for the service This is not in our contract nor was it on our original sign up document I've *** *** *** previously and they were so good Fidelity National Home Warranty is horrible to do business with...what a disappointmentI would never recommend them
I moved into a new house recently and was given a year of Fidelity Home WarrantyUpon moving into the house, we had a couple of issues- 1) Electrical not working right 2) Non-functioning toilet 3) Non-draining sinkAll of these issues were clearly covered under the warranty and not listed in my disclosures on the houseFidelity sent two workers out to us (an electrician and a plumber) and charged me $** for each visitAll of my claims were denied through no fault of my own even though these issues are supposed to be covered under my contractIn speaking w/ a manager *** (before being disconnected), she found technicalities around why each issue shouldn't be coveredThey were searching for any reason not to complete my service rather than trying to find a way to assist meMy request was that if they didn't want to do the work (Which I believe should be done under the contract), they should've at least refunded my service call fees of $** eachThey were unwilling to do thisI