Sinemia

money deducted but service account is not resumed.
I have purchased 2 plans ($95.88 & $191.88) on 02/08 and requested support to revert $95.88 as I did wrong product. Merchant not responded back and also not provided service then I contacted bank to dispute transaction.
Merchant replied to my initial request that you are working with bank for your disputes and now we are suspended your account and if they are unable to credit your amount then contact us.
unfortunately Bank not able resolved my disputes and they said that I have to work with merchant, then I contacted Merchant by email and requested to resume my account to user service for both plans. they are not responding back to me and not able to contact by phone as they didn't provide customer service number in their website.

Please see their response below for your ref:

Sinemia Support via freshdesk.com
Tue, Mar 26, 8:40 AM
to ***

Hello,

We are reaching out regarding your chargeback request that you have submitted through your your bank,

We see that you have requested a chargeback from your bank. Your membership has been suspended for preventive reasons due to your objection to payment.

If your appeal is accepted by your bank, your membership will be canceled and the refund of your payment will be made to your card.

If your appeal is not accepted by your bank, you will need to contact us to re-activate your membership.

This process is your bank's responsibility and for this reason, we ask you to follow through your bank.
Best regards,

***
Sinemia Support Team

app doesn not work. we contacted customers service and no answer for WEEKS and MONTHS. they took our money and stole it. total ponzi scheme.
app doesn not work. we contacted customers service and no answer for WEEKS and MONTHS. they took our money and stole it. total ponzi scheme.

The app dIdnt set up 2 accounts I paid for. I want a complete reimbursement of what was deducted from gift cards :
***
***
On Christmas I used two gift cards to create a family plan. Only one account was set up though I paid for 2 and my gift cards both show deductions taken from them that would anmount to two annual subscriptions. Ever since I have tried insistently to contact customer service with no help. I have avoided using the family plan as it is not inclusive of both accounts and do not want to cause further problems. I want the current account to be closed and my money reimbursed to the gift cards so I can start the whole process over, skipping the faulty family plan system and just creating two separate Sinemia accounts.

App doesn't work n multiple occasions, nonexistent customer service, locked into contract
Call me, they are not providing what they promised when I signed up

This review originally written on Trustpilot.com

Update #2 April-24

I guess I shouldn't be surprised. Not even two weeks later I am once again unable to buy tickets through the app. I have three other family members with the same issue.

It seems pretty apparent Sinemia *** control individual accounts and turns on/off the ability to purchase tickets. It is not an issue with the app, it is an issue with Sinemia.

Sinemia is proving they cannot be trusted. People like myself have paid for a full year up front and Sinemia is not holding up their end of the agreement.

Changed rating back to one star and I don't think it will move up anytime soon. Looking forward to hearing from Sinemia.

End of update

Update #1 Apt-11

After writing a review here Sinemia replied and said the issue was fixed. It has indeed been fixed and I *** purchase tickets through the app. We'll see if it continues to work correctly over the next couple months. Updated review to three stars for now, will update to five stars if the app and service continue to work as described.

End of update

My wife and I purchased a One Year membership to sinemia. It worked fine for the first month but now it is impossible to purchase tickets through the app. We only get loading circles and nothing moves forward.

We are about to lose this months tickets because of this. I have now sent six emails to Sinemia customer support over the last few weeks and have received no response.

This is starting to look more like a scam everyday.

I paid for a service that I am never able to use due to the business's application not working.
Usernames = *** & ***
MembershipType = Classic Membership - 3 movies per month.

I purchased 2 yearly memberships for my daughter and I which cost $84.00 each (total amount $168). The membership includes 3 movies tickets per month. Every time I open the mobile app to get my tickets I am unable to due to their product not working. I constantly get an error message that prints ("An unknown error occurred, please try back later"). Still til this day I have not been able to get movie tickets. This company is not holding up their end of the contract! I paid for 3 movie tickets per month for 12 months; however, not able to get any!

User can not Use/Purchase Tickets Via Sinemia Application. Receives Error while doing Online booking.
I have a one year subscription with Sinemia and past Month or so, I was not able to use any of its services. When ever I tried to book any tickets online, I receive an error message on the phone and I cannot purchase any tickets via this service.

I have not been able to use this service for some time now. I tried to send customer service emails but no response from their side. I also tried to reach them via Twitter but they are not responding to any of my messages. Not sure how to reach them and fix this issue.

I am paying for this service which I am not able to use and they are not able to provide any support to resolve this.

Also when I subscribe to this service, they were issuing free physical card to use and I did not receive card for few months. when I reached out, they said we provide e- card service and if you want to receive physical card then I have to pay for this. this was not part of deal when I subscribe with Sinemia.

Paid for a services not rendered
I purchased a 3 mo. membership for my parents for Christmas. We had issues accessing the account. I sent an email 12/22/18. They never replied. My parents had to give them a credit card. They charged the card twice. Still no membership access. They finally emailed me back April 19, 2019. We are in dispute via email. I am requesting a refund of all monies. THey claim we can use the account. They never mailed a card or sent any emails detailing how to use the account. This is a huge scam!!!

Unable to purchase Advance Ticket and no response from support
Since March, I've been unable to purchase Advance Tickets. Sent support message via Twitter DM, but no response.

The Sinemia service simply DOES NOT work. I've used the service once, successfully. The company has NOT responded to any of my correspondence.
Since the failure of MoviePass I checked out Sinemia at the recommendation of a friend. I was already weary they were going to charge me upfront for the full year in order to get the desired month to month price, this in itself is bordering on false advertising because they make it incredibly difficult to see the "fine print" indicating said price applies to annual billing. Still, I proceeded because my friend spoke so highly of it, well hindsight is 20/20. I've only used this app once successfully and because of first time error use (I will attest to this) I was charged $19.00 before being able to use the service again. I paid this, although I did voice my grievances over the practice of charging first time offenders without giving any kind of warning, or maybe a 1st strike, it's just bad business. I've contacted Sinemia via their customer support email twice as well as on Twitter twice> They've yet to reach out and even confirm the service is working. Come to find out my friend had opted for the physical card in lieu of using the app. With this in mind I looked into ordering a physical card only to find that they want to charge $50.00 to ship me a physical card. Bottom line, the companies practices are disgusting and they're ripping people off. I've lost over $200 and have only seen ONE movie. I'm cancelling my service but since I can't get anyone from the company to answer me I can't get my money back.

This service provided false promises to allow me to watch 3 movies a month in exchange for there yearly subscription.
I purchased this service with a guarantee that o would be able to watch 3 months a month with a friend (6 movies a month total) for a year with the year pass. I have only been able to use it 3 times successfully. The other attempts I have been unable to use this service with only a "error" message to be seen when in the process to use it for a movie ticket. I have attempted to contact their customer service, which is only an email address" and I have not received a response for the past three months I have tried.

This business has not upheld its contract and has not been responding to customers in need.

The service offered is a monthly service billed annually allowing the consumer 2 screen viewing per month which has not been fulfilled.
The issue I am currently facing is being unable to use my allocated screen viewing for the month to watch a movie. The only method available for this is to use an app provided by Sinemia to generate a pre-paid credit card number which in turn is used to pay the movie cinema of my selection. At this time, I am unable to go through this process and have contacted the company via email as well as the "contact us" method from their website to resolve this. I have not receive any reply back from both methods. Social media forums recommended contacting Sinemia via twitter which I have attempted and have not receive a reply either.

I paid for a service which allows me 2 screen viewing monthly for a year but if I am not able to watch my allocated movies, this is considered as a fraud and to an extent; scam.

I have membership to an annual subscription since January. Since last 2 months, app is not working at all. Their support isnt helping-Twitter or Email
Account Registered Email - ***@gmail.com

This service has not been working for more than a month now. Neither using card based ticketing nor online based ticketing.

I have tweeted multiple times *** for help. They reply once and ignore 10 times and that 1 reply is not helpful either. I have emailed multiple times at ***@sinemia.com and that is not helpful either. No one responds/nor helps

Their service isn't working and their not responding to any e-mails.
I started having the problem 4-17-2019,since then I email them multiple times and tried to get into contact with them through social media (Twitter).

Bought a 3 movie/month annual plan AND bought the physical cards. I used the service for four movies and now I cannot use it anymore due to error.
Bought a 3 movie/month annual plan AND bought the physical cards. I used the service for four movies and now I cannot use it anymore. Every time I try to reserve a movie (two weeks now), I just get a ERROR with no explanation about the error or anything.
I contacted support and no reply. Company is well aware of the issue and still hasn't issued a fix for it.
I have always used the service according to the version of ToS I signed when I signed up for the service. So, I am not why this is happening.

Not receiving any service that was paid for.
Purchased annual plan last August, service worked fine. As of March 26th app does not work. Submitted five separate help requests via support email on site and app, as well as through trustpilot. Recieved three auto generated responses that it is being looked into. As of 4/21 service still does not work, and no help/resolution has been done. Requested pro-rated annual subscription refund, nothing has been refunded.

Account was terminated despite evidence that I attended every movie including pictures of ticket stubs and same credit card on file used to purchase concessions. Attempted to dispute termination through recent digital news article in which CEO was interviewed, was told I would hear within 2-3 business days;however, no response 20 days later. Did a charge back and so far successful. I hope they even attempt to dispute the chargback. Bunch of foriegn ss. Around here, we call this the silent majority vote.

This company engages in a blatant scam. DO NOT FALL FOR THEIR SCAM. As you *** see even Revdex.com asked Sinemia to remove their false claims and of course they never responded.

This company is currently being investigated by the DA in several states and theres also a few class action lawsuits pending. If you have been scammed please file a criminal complaint with the District Attorney of your state and join the class action lawsuit.

Unusable app and error messages.
Sinemia is not providing the service I purchased.
In November 2018 I purchased the annual premium plan from Sinemia. I have filed a complaint against this company earlier about their service and the longer than usual time it took to send the sinemia card I purchased. The company responded and sent me the physical card. The use of their service seemed OK for a couple of months. Starting in March 2019 I was starting to have problem using their app. On April 2, I was trying to use sinemia card to check into a film theatre in New York (Quad) to see a film called Sunset. The app would not let me confirm the purchase of the ticket in the last step saying that I have already seen 3 films that month. But until then I have seen only 2 films and I have one extra film rolled over from the previous month. So I should still have 2 left on my account. This is the first incident. And then on Monday 4/15 (already starting a new month cycle), I was trying to check into my local theatre in Black Rock, Connecticut to see "US." The app kept giving me "error" message and would not let me purchase the ticket. Today 4/20, I still could not check in. Another month is going to pass. The custom service never responded to my email inquiries.

im paying for service to watch movies and cannot see and movies as keep getting error message. Customer service does not respond
the app where buy move tickets through either advanced ticket or at the theather now I receive error message each time I try to purchase a ticket. Contacted their customer service which only sometime respond by email and provided screen shots of the problem with the app and each time they state a rep will look into the problem. Its like my account has been de-activated from their server and now no longer able to purchase tickets