Sinemia

Sinemia app to book advance movie tickets has not been working for me since March 4th 2019. Customer service does not respond.
Sinemia app has not worked for me since March 4th 2019. I am unable to book advance movie tickets. I paid their service fees for an entire year upfront and have not been able to use their service since last 7 weeks. I have written numerous times to their customer support but have not heard back. I would like to ask Sinemia either to fix their service or refund me my money because they have not been able to meet their part of the service contract. It is one of the worst services I have ever experienced both in terms of availability of service and customer support. The CEO of this company seems to act unaware of the issues with the service which leads me to think this entire thing is a scam. I have no interest in using your service anymore. Please refund me my service fees.

I have been unable to use the app for over a month to purchase movie tickets. I have contacted support numerous times with no resolution.
March 24th, 2019:
Contacted ***@sinemia.com

Notes: No resolution to not being able to purchase tickets while receiving "Error: An Unknown error occurred. Please try again later!". No direct response.

March 27th, 2019:
Contacted ***@sinemia.com

Notes: No resolution. No direct response.

March 31st, 2019:
Contacted ***@sinemia.com

Notes: No resolution. No direct response.

April 2nd, 2019:
Contacted ***@sinemia.com

April 4th, 2019:
Sinemia Response: Our developers are looking into the matter and it will be resolved as soon as possible.

Notes: No resolution.

April 7th, 2019:
Sinemia Response: Your ticket has been closed because we didn't hear from you in a while. If you feel that the ticket should not be closed or if the ticket has not been resolved, please reply to this email.

Notes: This is obviously not true as I have contacted them regularly.

April 7th, 2019:
Contacted ***@sinemia.com

Notes: No response.

April 9th, 2019:
Contacted ***@sinemia.com
Notes: No response.

April 9th, 2019:
Contacted ***@sinemia.com and ***@sinemia.com and asked for a refund.

Notes: No response.

April 10th, 2019:
Contacted ***@sinemia.com about the extortion level cost of their physical card which in my case is an additional $50 dollars for a server I can't use as intended. (no thanks)

April 11th, 2019:
Sinemia Response (***): Our developers are looking into the matter and it will be resolved as soon as possible. (seem familiar?)

Notes: No resolution, no mention of refund request.

April 13th, 2019:
Sinemia Response: We've replied to your ticket with the following email below but yet couldn't hear back from you. You can send your response by simply replying to this email. We would like to inform you that if we do not get a response from you within 24 hours, your ticket will be closed automatically.

Notes: AGAIN! This is obviously not true as I have contacted them regularly.

April 13th, 2019:
Contacted ***@sinemia.com and said that the most recent update did not fix my issue. (just in case they thought they had resolved my issue... but nope.)

Notes: No resolution.

April 17th, 2019:
Contacted ***@sinemia.com and ***@sinemia.com said: See attached. It has been months. Any chance this will ever be fixed? How would you feel if you prepaid an entire year and the year is almost 5 months in and you have only been able to use the service once? My guess is that you would be pretty devestated. Money doesn't come easy for most of us and we trusted you to make it right. Please, just either let me know if this will ever have a chance of being resolved, refund me the remainder of my money, or let me down and tell me to give up. This has been the most disappointing customer service experience of my life and I have had some bad experiences...

Notes: No resolution.

April 17th, 2019:
Sinemia Response (***): We sincerely apologize for any inconvenience may cause you.We've forwarded your issue to our tech team. You can be assured our team will look into this for you. Please keep your app up to date for the best experience as possible. We appreciate your understanding.

Well, as you can see, they have no intention of fixing my issue, they have never ONCE asked me how I was getting the errors, given me feedback on how to fix it, NOTHING, I'm not convinced they even believe me or that they are even anything more than a robot on the other end. I need help resolving this and I want my money back as I've only been able to use one months tickets out of five for various reasons related to their apps or some odd hurdle I had to make to get it working. Thanks and I look forward to getting a full refund.

I am unable use my Sinemia service despite having paid for it through November of 2019.
My wife, ***, and I purchased year long memberships for Sinemia's 3 movie a month program in November of 2018. We purchased the yearly prescription because that was the only option. Had there been a monthly option we would have opted for that. The first couple of months were fine but then we have had nothing but problems since.
They continued to add many things that were not in the original contract of when we purchased our membership. When we started it was promoted that we could purchase tickets online or with a physical card. We opted for the online. They said that there may be fees associated from the ticket app unless we use a service or app where there are no fees. We are AMC stubs members and do not have to pay online ticket fees when purchasing tickets for AMC theaters. Sinemia added a $1.80 fee anyway anytime you reserved a movie regardless of which app you purchased through. This was different than the terms we purchased our membership with.
They then asked us to upload photos and a legal ID in order to continue use of our account. We felt this was invasion of privacy but we did it because we wanted to continue using the service.
We also were given a $10 credit each because I signed my wife up as a friend through their promotion. It shows in our account but there is no way to actually use the $10 towards their fees.
We then thought we could try using the physical card but then they want to charge us for that too and that price continues to increase. They have you caught to where you cant use the service. There have also been multiple times that I use the online card they give me and it gets declined. This resulted in having to pay for a movie outright because I was already at the theater.
Another time they forced my wife to pay full price for her movie ticket because they claimed she didn't "check in". She had physical proof of a ticket stub and a picture of her at the theatre with a time stamp and they still made her pay for the movie ticket before she could continue to use the service.
We also would periodically have times that the app just would not work at all and we could not make reservations which then turned into the last 4 weeks of the app just giving us an "unknown error occurred" message and we have been completely unable to use the service we paid for. As of now, we are completely unable to use the service with my wife and I getting the exact same mysterious "unknown error occurred". I have attempted to contact Sinemia through email 3 separate times and they have not responded.

Sinemia has refused to provide a correction for the product purchased after several attempts were made to have it resolved.
In December of 2018, I purchased a gift card from Sinemia. The gift card went to the wrong email. For several months I have been attempting to work with Sinemia to get this addressed. I have requested a transfer on several occasional and requested a resolution to the problem. They have profoundly ignored me and when given a response, they were not helpful and did not address the overall issue. Since the response, they has ignored all messages for resolution. According to the Terms and Agreements, I am entitled to the exchange that they refuse to provide. This is a clear breach of what I agreed to and this has been a very frustrating and expensive situation that I am being forced to file a lawsuit just to have an exchanged occur.

Gift Card was sent to ***@gmail.com
It should go to this email ***@gmail.com

I paid it on my credit card ending in *** from the following account info:

Username
***

Name
***

Email
***@gmail.com

Date of Birth
07/02/1992

Gift was 12x 3 movies per month to

I would have given it ZERO stars, but that option is not available. This is a scam! do not give them your money. The service does not work half the time or more, there is no customer service, if you are lucky to get a response, they will thank you for your patience and will not get back to you with a solution. If they find a solution one time, next time when you make plans to see a movie and it does not work again, they will thank you for your patience again, and may respond with some BS after you ***'t go anymore. #scam!

After sending multiple emails and messages on social media, I have not received any response from Sinemia in regards to the Error! message that I keep receiving when attempting to purchase a movie ticket. Like many users of the service, I have been receiving the Error! message for several days even after making sure that the app is updated to the latest version.
I purchased the one-year membership late last year and would like to see this issue resolved so that I *** get what I paid for. If that is not possible, I will push for a partial refund of what I paid for the service. Sinemia membership has been a burden from day one due to countless issues when purchasing tickets and nonexistent customer service, I will never recommend this company!

Sinemia is my WORST buying experience to date. This company finds time to flag reviews on Trustpilot and to whitewash its Wikipedia page but does nothing to fix the real issue - that it is actively denying subscribers the services that they paid for. On top of that, they have invalidated the value of their gift cards. When asked, their reply is that the issues has been sent to tech with the highest priority. That's laughable. There have been 13 updates to the app since February 2019 and the issues have not been fixed. The only way you *** actually use your movie days is if you call them out on Twitter or leave a scathing review on Trustpilot.

If you are also an unhappy subscriber, consider the legal actions and investigations pending against Sinemia. Spread the word on social media. These won't cause you a thing but will, hopefully, deter the next company that thinks it *** act as dishonestly as this one has.

Call your credit card company for a chargeback. It's a hassle but worth it knowing that they don't have your money. If told that too much time has passed, specify that your reason is Defective Merchandise/Service (Dispute Code 13.3 for Visa; 4853 for Mastercard). Under the rules, a chargeback *** be made up to 120 days after the last day that services were supposed to be rendered as long as it is not 540 days from the original payment date.

Don't use this service, I have not been able to use the service I paid a year in advance for for the past few weeks. They have not responded to me on any of the support channels I have reached out to.

Sinema if you read this please fix my account Jstnwng at Gmail.com

Never received anything and activation has not happened,
They took my money and they do not respond.
Contacted my credit card company to dispute the charge.

This is not my first complaint about Sinemia. They addressed my previous complaint after I asked and asked and asked, but now the app has become unusable again. Three times in the last week I've gone to a movie, and all three times the app has not let me buy a ticket while standing in the theater lobby. There is no explanation given by the app, just an "Error" message. Basically, I have thrown away a bunch of money on Sinemia's service because I can't use it to see movies. (I've also been reading online that people have had their accounts mysteriously canceled once they break even on the number of movies they see, as if Sinemia is trying not to lose money on its product, which makes me very nervous.) I have emailed Sinemia three times in the last week and a half, but have not heard back. Please fix the app immediately.

I have been having problems with this app for two months. And their customer service is awful.

Problem: Using the app, I should be able to purchase tickets through the app (recently they have connected users to the theatre to do this. But with my membership, I am able to use the 'Advance Planning' feature ). However, when I get to the screen to select my movie, it does not advance further allowing me to select seats or purchase tickets. I've tried multiple theatres and multiple movies. All stop me at the movie selection screen.

What I've done on my own: I've checked for new software and my phone is updated. I've turned off my phone and turned it back on. And I've deleted the app from my phone and reinstalled it. Still experiencing the same problem.

Of the four times I have contacted them (which is only available online - not through the app and there is no customer service number), they have only answered once. And that one reply was "we cannot locate any issue with your membership. You *** create your tickets without any problems. Best regards Luke". As you *** see, that answer did not address my problem. Then they closed the ticket.

At this point, I would like to cancel my membership, after getting a full refund of my annual membership.

I purchased an annual membership in May 2018. For the past 3 weeks (as has happened even before that), I cannot use any of my allocated movie tickets. This has happened several times, but recently, it appears to be a permanent issue with the app. The error reads "an unknown error occured. Please try again later!" and that's it. There is no way to reach a live customer service representative. This is pure fraud. This business needs to be stopped, and I am hoping an attorney will start a class action lawsuit against this company.

Very unacceptable! We paid for a year in advance. We have been trying to get movie tickets for 2 weeks now and have had no success. We HAVE used them before, yes it was a rough experience but we finally figured it out! Now we have it all figured out, and we are getting an error message saying to try back again later. We have tried many times with no luck! I have sent several emails with no responses! And there is no phone number available to call! We also bought my parents tickets for a year for Christmas and they have had troubles as well! Very unprofessional! I'm beginning to believe that Sinemia is a SCAM and have our money with no way of us getting it back!

App not working for the last 2.5 weeks. No response from customer service despite multiple emails
Last month a new unskippable convenience fee was introduced in the app. Even though the theater website doesn't charge any convenience fee I had to pay a 0.9$ convenience fee to sinemia as the app wouldn't let me enter 0 as before. Soon after the app stopped working completely. For the last 3 weeks when I try to book an advance ticket and after I pick the theater and the movie I just get "Unknown Error. Please try again later!". Given that the only option for me to buy a ticket is through the app, this has rendered me unable to see my quota of two movies that I *** use for the month. Despite multiple emails (the only way to contact sinemia) I haven't gotten a response. I am not sure what *** be done as this doesn't seem like an isolated case and there are many similar complaints in the app store as well

App not working to purchase an advance ticket. Too many fees not in the original contract added now
App not working for the last 2.5 weeks. No response from customer service despite multiple emails Last month a new unskippable convenience fee was introduced in the app. Even though the theater website doesn't charge any convenience fee I had to pay a 0.9$ convenience fee to sinemia as the app wouldn't let me enter 0 as before. Soon after the app stopped working completely. For the last 3 weeks when I try to book an advance ticket and after I pick the theater and the movie I just get "Unknown Error. Please try again later!". Given that the only option for me to buy a ticket is through the app, this has rendered me unable to see my quota of two movies that I *** use for the month. Despite multiple emails (the only way to contact sinemia) I haven't gotten a response. Prior to this new convenience fee I was being charged a 1.8$ processing fee which was not specified when I signed up or even for the first few months. When I signed up I was told I will get a physical card but later they switched to cardless and despite multiple emails with the company they now expect me to pay for the card rather than honor the contract terms I signed up for.

Their app does not work. It does not allow me to see any movies. They are unresponsive to any emails, which is the only way to reach them.
I have also started credit card dispute with American Express since the product does not work.

I was incorrectly charged a fee and my account has been locked until I pay it. The company is not responding to my e-mails.
I used Sinemia's service on April 3 to see a movie. First, I complied with their new identification requirements, taking photos of me and my photo ID. I purchased the $16.49 ticket, using the Sinemia card, for the 6:30 showing of Dumbo at the AMC Empire 25 theater on *** Then, I followed the Sinemia application's instructions to check in to the theater. I pressed the check in button, and the pop up window went away. Before the movie started, I turned off my phone. The next day, on April 4th, I receive an automated email from Sinemia saying that I did not check in and need to pay a fee equivalent to the full price of the movie ticket, $16.49. I contacted Sinemia through their website to explain that I had checked in, so the fee has been incorrectly charged. Shortly after, I received a reply from a representative named ***. He reiterated Sinemia's check in policy, and explained that it is up to the Sinemia team whether to take it into account that it was my first missed check in. Then, I replied to him that I had not missed the check in, so this would not be my first check in anyway and again requested that the fee be dropped. I did not hear a reply after that. When I tried to use the application again on April 8, a pop up window informed me that I could not use the Sinemia application for any more tickets until I paid their fee. That evening, I sent them another email reminding them that this issue was still unresolved. After a couple of days on April 10, I again used their website to contact them, this time dissatisfied that they were now ignoring my concerns. In the time that it is taking them to resolve this issue, I am losing out on days I would be using their service. I paid for a year of service starting in December 2018. Therefore, Sinemia is now benefiting from what I paid them but not supplying the service because they have placed a fee on my account when I have done nothing wrong to incur such a fee.

I signed up for a year long subscription and they are not honoring it. Their app isn't working and their customer service won't respond.
I signed up for a year long couples premium movie membership to see one movie a month. The app worked fine for the first month, but hasn't worked since. There is no way to redeem the movie tickets from the company without using the app. When I contacted customer service about the issue I received no response. When I contacted them about canceling and refunding my money I got no response. After checking recent reviews I have found that I am not alone in this matter.

Sinemia contracted to provide discounted movies for a year. They have not provided them. App doesn't work. Customer service doesn't resolve problems.
I purchased an annual contract for discounted movies with Sinemia starting November 12, 2018. The plan is to provide three movies per month paid for by Sinemia. I have been able to see a total of six movies as of April 17. Their app has (a) provided error messages in the hundreds of times, (b) not sent notifications as stated in their materials, (c) their payment link was declinded by Atom (movie provider) when it was given. I have contacted their Customer Service repeatedly via email (11/29/18, 1/10/19, 2/16/19, 3/19/19, 4/16/19, and 4/17/19) via their Twitter support (12/11/18, 12/18/18, 1/12/19,1/19/19, 3/21/19, 4/17/19) and sent an eight page registered letter to the president and CEO of the company that included screen shots of the messages I'd received and the claims the company has made that have not been accurate. At one point, my account was frozen pending payment of an additional fee for one of the few movies I've actually been able to see. That fee was removed, but only after weeks of my being barred from using the app. Since that time, the app has worked only once to allow me to see a movie. I've retained copies of scren shots from multiple error messages.

Even though I paid for the yearly plan and a credit card, the app does not work and gives me an error message when trying to book a movie.
They lack honesty and transparency. They do not tell you that qthey will charge you a fee for booking a ticket. To avoid paying that fee, you have to purchase a credit card that costs $14. Thy keep asking you for tips on the rare occasion the service actually works. but when you try to book a movie, it keeps giving you an error message. I have reached out to customer service several times since Friday, but did not hear back from them.