Sinemia

Their service isnt working
I joined Sinemia last dec and paid annual fees. I have not been able to purchase my movie ticket from their apps since this April. WHen I confiemd my ticket purchase, I got ERROR in my app and was not able to get my ticket. I have contacted their support via emails and have not received any response from them, I would like either get my money back or they fix their app.

I paid for the service but didn't get it.
On March 31 (Sunday), I wanted to use my movie pass to watch Apollo 11, I found that I cannot book the movie ticket in App. I've tried to uninstall and re-install the App, still didn't work. I contacted them immediately, but no one reply me. I then use my own money to buy that ticket.

For 3/31 to 4/17, I've contacted Sinemia more than five times. No one ever responded to that.

The current issue is that I'm still being charged but cannot buy any movie pass. I'm quite sure I did everything in right routine. As I have used Sinemia for 4 months and nothing went wrong. Suddenly they stopped to provide service to customers who are paid.

If you look at the reviews in Sinemia App in Apple store, I'm not the only one suffering from their terrible service. It's cheat.

I've paid for a year of service from Sinemia. For the past few months I get errors on the app. I done troubleshooting. I keep reaching out to company.
I purchased a year of service on 8/15. The price was around $95. I paid via cerdit card. I havent been able to use it since January. Any time I try to buy tickets via the app I get a generic error. I've made several attempts to contact someone at Sinemia and never got a response from human. In a recent interview with the CEO he claims there aren't any ongoing issues.

WOnt approve by ID verification or deny just stuck in limbo with no processing
approve ID verification photos submitted should qualify perfectly charge already made anyway.

Their app/service is unusable. I have paid up-front fees and the app simply does do what it is supposed to for a long time.
I have had had access to their service that allows me to go to the movies once a day. I have only been able to see 2 movies in a month. I paid an extra fee for a debit card, and I have been unable to use this in the 2 weeks I have had it. I have made multiple attempts to email and message on facebook (they provide no phone numbers) and have not received a response. It is hard to feel that this is not simple theft. An app cannot be that unworkable for this long.

Mobile Application does not allow to reserve ticket even if I have valid subscription
I have taken the annual subscription which allows to see 3 movies in a month but I have not been able to reserve any ticket for more than a month. Their Mobile app just keep on spinning without taking me to the reserve ticket page. Contacted the Customer support but no one ever responds . Even sent tweets to twitter support handle but no response to that as well.

Sinemia account: ***@gmail.com

I paid a year upfront for 3 movies/month. after 3 months, app does not let me get movies. No explanation. No help from customer service.
On 12/8/18 I paid a year upfront for a service that allows me to see 3 movies/month at any movie theater. It was not clear when I purchased the membership that service fees are required (about $3.80/movie); however for the purchase of $15, you can get a card that allows you to avoid service fees by getting tickets in person at the theater. Obstacles with the service started presenting themselves in March including pop-up ads that make the phone app difficult to use/navigate and requiring the submittal of my drivers license photo and picture ID of myself holding drivers license before purchase of movie. Because it takes so long to provide this, I missed the start of the movie, and the app won't let you buy movies that already started. On 4/17/19, the phone app stopped working for me entirely and there is no update and no other way to purchase movies. The app does not allow me to select movies, displays error messages, and basically prevents me from using the service I paid for. I received no explanation as to why the service stopped working. There is no customer service phone number I can call, only a web page in which you submit your question/issue. I submitted my issues and received no response. I have paid over $110 for a service that does not work.

I Purchased Sinemia's Yearly Subcription and sinemia movie card aswell which accounted (totally) for around 150$. This should work for an Year. But it
I Purchased Sinemia's Yearly Subcription and sinemia movie card aswell which accounted (totally) for around 150$. This should work for an Year. But it stopped working and no one is able to use it. It all waste now. when trying to reach them, there is no response.

Sinemia app does not work and when I raise concerns with the customer support, I did not get any response. This issue has been since past 1 month.
I took Sinemia membership, with which I can watch 3 movies per month in any theater. Sinemia provides an app through which users can do advance booking. Since past 1 month I am facing trouble with this app. I am not able to do advance booking. I reached out to Sinemia help-desk, even after that I did not received any reply. I am constantly chasing Sinemia to resolve this issue or cancel my subscription and provide me refund. They do not reply and also they do not hand any customer support number. I do have all the screenshot, messages and email which I dropped to Sinemia. Please help me here, I am conned by this service.

Cannot use their service. I paid for a year-long subscription but haven't been able to use their app for months now.
Cannot use their service. I paid for a year-long subscription but haven't been able to use their app for months now.

Contacted them and they only responded with a generic answer that got me nowhere. They have not responded to my questions about a refund and are now ignoring me.

There app in which to get advance movie tickets will not work. It will always pop up a message saying an unknown error has occurred.
In the month of February I bought a new one year movie package through them. Everything was fine until April the 14. On that day Sinemia app in which to get a ticket would not complete the process. A message saying "An unknown error occurred. Please try again later." I tried everyday since then and the same message pops up.I have sent two emails to them and they have not responded.

Constant Service Outages, Hidden fees, and Unfair Charges
My plan started on 10/11/2018. The plan should've included 2 movie tickets per month at any theater, to be purchased in advance using a virtual credit card unlocked via their app. I started using the service only to find out there was an unadvertised Service Fee for every single ticket purchased, even though they were not actually providing ticketing services. I complained an received no response. Shortly thereafter I noticed there was an additional Transaction Fee associated with every single ticket purchased. This was to cover any service fees charged by the company who actually did provide the tickets. I don't pay those fees, and there was an option to specify that, so I could avoid it at the time. a few months ago that option was removed, and even though I still don't pay service fees, Sinemia still requires me to claim that I do, and reimburse them some minimum amount that they aren't actually due. Again, I complained and received no response. Starting on 4/4/19, two weeks ago, I noticed the app had stopped working to process payments for tickets entirely, and has not be fixed. I have had to pay more than $25 out of pocket for tickets that I should've been able to get through the service, and have still received no answer from Sinemia. So, at this point I have been paying for a service that wrongfully overcharges me, and now I am continuing to pay while the service provides me nothing. I would cancel it, but I pre-purchased a full year.

App never works then works. When it does work the debit card it generates doesnt. It takes for for an eternal loop. The company reps are no help
They lock out your app until you contact them. After you contact them the app mysteriously changes. When a debit card is generated from their app it never works. The customer service reps lie and send you in circles. Their FB and Instagram constantly deletes all the bad comments and block people.

Using the app to purchase a movie ticket, the app gave me an error message preventing me from getting a ticket. I paid out of pocket; want reimburseme
In order to use Sinemia, you must reserve a ticket through their app at the time you are at the theater. At the time, my subscription allowed 4 trips to the movies for 2 people. My wife and I drove 30 minutes to the theater, and when I attempted to use the app at the theater, the app gave me an error message when I attempted to confirm my ticket. This prevented me from using the app to acquire the two tickets that I have paid for through my subscription plan. Since there is no way of immediately contacting the company via email, phone or live chat, I could not have this resolved before the movie began. Since we were at the theater that took us 30 minutes to drive to, we paid out of pocket. I have documentation of the error message and my receipts showing I paid for the movies out of pocket.

I want Sinemia to reimburse me for cost of the two tickets I purchased out of pocket using my credit card (VISA ending XXXX) ($25.14)(the reimbursement can be made to my credit card they have on file; VISA ending ***), and they can deduct 1 movie-visit from 4 that the subscription allots me this month. I paid for a year membership that gives me 3 movies a month for 2 people (with 1-movie a month that is allowed to roll over to the next month if not used; this is why I am allotted 4 movies this month). I should not have to pay for movie tickets out of pocket just because their app did not work.

Details:
-We tried to get tickets for the 7:50pm showing of the movie "Shazam" at the Regal Hamilton Commons 14 theater in *** on 4/12/2019 (I have screenshots from my phone showing that I was attempting to see this movie on this date at this time at this theater; I have screenshots showing the error message that prevented me from getting the tickets)
-I contacted Sinemia via two methods, both of which I have not received a response. The first method was via their website inquiry form on 4/12, and received the following automated email that has not been followed up on by Sinemia:
"Dear ***,

Thanks for contacting Sinemia!
This is just a quick note to let you know we've received your message and we will respond as soon as we can.
In the meantime, please check out our FAQ section at help.sinemia.com for answers to our most frequently asked questions.

Thank you for your patience.

Sincerely,
Sinemia Support Team"

I have yet to receive a response.

-I contacted them via Direct Message on Twitter on 4/12, and have not received a response. I have sent them 10 separate additional direct messages via Twitter over the last week, and have not received a response.

Sinemia App/Service no longer works. I can not see a movie with the paid subscription.
Sinemia App/Service no longer works. I can not see a movie with the paid subscription. I submitted several problem tickets and they do not get back to me for resolution. I don't know where to turn. I've paid for a year subscription and have not been able to see movies for over 3 weeks now. I lost the chance last month and it looks like this month will turn out the same. I don't know who to turn to... Sinemia feels like a SCAM now. I would be happy to just refund my money so I can walk away. but customers can not even talk with any kind of support person on the issues... we are stairing at a wall with no service for what we paid for.

The app is faulty. I've had "unknown errors" or otherwise been unable to order tickets 8 out of 10 times I tried.
Sinemia is a subscription service. You pay a membership fee, and are entitled to 3 movie tix per month. I've tried so many times to order a ticket and been unable to through this fraudulent app. They never respond to customer service requests unless I call them out on twitter, and then conveniently solve the issue after I've already paid out of pocket for my movie ticket. Then, next time I try, it doesn't work again and I have to pay out of pocket. I had to buy a yearlong membership to enroll and have asked for a refund multiple times. I've not been offered any free tickets or refund for the money I've spent out of pocket.

App doesn't work. Customer service nonexistent.
Sinemia is a pre-paid subscription app. As such, the services should be available at all times. I have been unable to make purchases on the app for multiple days. All attempts to contact the company has been unsuccessful. I feel like I'm being conned out of my money. I'm paying for a service that doesn't work.

I purchased a year year membership in Sinemia and the app hasn't worked for the past two months so I have been unable to use my "free" movies.
Customer service is unreachable and only responds via email. Their most recent email response to me when I asked about canceling my membership is that I cannot get even a pro-rated amount back due to the terms of the agreement. I reminded them that the terms assume that their product actually functions...which it does not.

App has always been practically useless and now the app has completely stopped working. No response from customer svc to any of my several emails.
I pre paid for a year long service in Jan 2019. In the last 3 months Sinemia has made usage of their app so difficult and so spotty that it is THE most frustrating experience. On top of that they slap users with false fees and penalties, which I reported to Revdex.com and thanks to you it was resolved. Now in the last 2 weeks their app has just completely stopped working. I have emailed customer service several times but have not gotten a single response. With every passing day I am losing the value of the service that I paid for. Not to mention the hours I spend testing the app, wondering if has fixed itself. And the frustration of not seeing it working and not hearing from the company. I am a paying customer who at the most basic deserved the service I paid for. I have NEVER received that from Sinemia. They are scamming customers.

An app must be used to order tickets from sinemia. The app has not worked for two months. Could not use service and now they are raising prices.
Since Jan 2019, I've been trying to use Sinemia as a method to purchase tickets to see several featured films throughout the year. It's a monthyl subscription similiar to Movie pass. In order to successfully use Sinemia, I had to indicate what film I'll be watching and the app will provide me with a credit card number to purchase my tickets online. A convenience fee is then charged. Unfortunately, I have tried to use the app several times. The app fails at processing my request and showing the credit card information use to purchase my tickets.

After experiencing that ordeal, I decided ordered a card from them to allow me to purchase tickets at the box office without paying any convenience fee (charged when you order tickets online). I tried to use that card several times since I received it and again, the app fails to process my request to redeem my tickets. I have not been able to use my subscription for four months (Jan 2019-April 2019). I will cancel the subscription (they are also raising prices). However, it is unfair to pay for four months of subscription w/o having the app work. I also paid for the physical card for two tickets (at $29.98).

I sent Sinemia an email indicating that the service is not working and I haven't heard back from them. (March 23, 2019, and April 14, 2019).