Not a positive experience at all, my loan was transferred from Bank of America to them and has been a nightmare, look like I am going to have to get a lawyer
Hi We recently received a letter from Specialized Loan Servicing saying they are now servicing our loan which was previously held by Citifinancial (we filed Bankruptcy in 2010, but have been paying on this as directed by our attorney) I was informed not to make a payment until I received something instructing me to do so I never did receive anything after a few months so I called and they said it should be on its way shortly I then did receive a paper stating where to send my payment and it also stated that since they were transitioning no late fees or anything would be assessed I sent in my payment on December 9, as instructed by the representative and a few days later my payment was electronically returned I called and asked why and they truely did not have any clue they said to send over payment information over for the past two years and said that we were a year behind and they said they would investigate this and set up a payment plan once they figured out wha
Specialized Loan Servicing, LLC purchased my loan from a previous loan service company and I have had chronic issues with their systems and customer serviceFirst of all, they sent me a welcome packet letting me know that they would be servicing my loan and I would be receiving additional information shortlyNothing out of the ordinary hereI received my welcome packet and immediately followed ALL required steps to ensure a seamless transition from my end, or at least I thoughtI set up automatic payments on their site, which isn't particularly user friendly, but the auto payment seems to work okI also uploaded a copy of my insurance policy to their "third-party" insurance siteThis is where my problems startedA couple weeks after uploading my insurance information, as instructed in my welcome packet, I received a notice from SLS that they would be unilaterally acquiring insurance for me if I did not provide proof of insuranceI went back onto the third-party site and confirmed that my insurance information had been uploadedThen, I called SLS, to let them know that my insurance information had been uploadedThe representative told me that they have been having problems with their site and asked me to fax my insurance documents to himI did this, three times, to two different fax numbers: the one the representative gave me and the one on the websiteThe faxes returned on all six attemptsI called again and asked if I could please send them by e-mailThe representative told me that he could not receive them by e-mail and that they would need to be mailedI mailed themAfter mailing them, I called my insurance company and asked them to do the sameI THINK this issue is finally resolved, but it took way too much time and it was a ridiculous processSecond, I have had chronic issues with SLS regarding the incorrect calculation of my escrow accountThey have incorrectly recalculated my escrow account times now and I have called each month, for months to try and get this resolvedThe representatives have not seemed knowledgeable at all regarding basic mortgage principles or how to navigate their own system and independently problem solveAfter this last call, I fully plan on needing to call them back again, likely next month, to continue the danceI ASKED to take their customer service survey and it was questions, "Yes" or "No", with no offer to speak with a manager or anyone with authority to resolve my concernsSLS is not Revdex.com accredited and I honestly feel that I have no recourse as a consumer and am stuck with a loan servicer that cannot fulfill basic functions
THIS IS A DECEPTIVE COMPANY....THEY DO NOT TELL YOU UP FRONT THAT YOU MORTGAGE WITH THEM STARTS OUT AS A LOWER AMTINDICATING AND THEN AFTER A PERIOD OF TIME & THEN POOF !!! THIS 2ND MORTGAGE GOES SKY HIGH !! THEY CERTAINLY DID NOT CLEARLY NOTIFY ME WHEN & HOW THIS MTG WAS GOING TO GO UP.....VERY SLOPPY DECEPTIVE COMPANY.....I AM WARNING OTHERS OF THIS SO THEY DON'T GET TAKEN BEWARE SLS a.kSpecialized Loan
I am submitting this complaint against SLS because the company admitted to committing an error with my mortgage account, and despite being aware of such error, the company failed to correct the error before a negative credit report was automatically issued in my name to the credit reporting agencies on June Over the course of a month and a half, I have spent hours on the phone with numerous SLS representatives, and despite these efforts they have failed to appropriately address the issue
The problem began when I received a mortgage statement on or about April stating that I owed $2,on May My previous mortgage statements had always been $3,per month, but as indicated in an escrow analysis statement I received from SLS in April, my mortgage was to be adjusted to $2,for the month of May, and readjusted to a new monthly payment of $3,starting on June Therefore, when I received the mortgage statement for the amount of $2,
This company took over my mortgageI called on 1/9/got a rep named Brigitte, I asked her questions and she spoke to me in a nasty manner and speaking over meMind you this company sends a rep at am ringing my bell and taking a pic of my place - I told Brigitte they woke me up and I wasn't feeling well - she continues to explain and apologize but also argued and interjected me numberous timesI ask let me speak to your supervisorShe says very rudely she doesn't have oneWhich is bs! Then she starts getting all crazy saying I'm wishing hardship on her because I want to speak to her higher up - people this lady was nuts!!! I had other people listening to her on speaker phone - they even said she's insane! Anyhow I ended the convo with this nutjobI called back got a diffrent rep and she transferred me to a supervisor and I left a message for Heather to call me I wouldn't wish Bridgitte on my worst enemy she should not be doing that job( she was so unprofessional) now the rep I spoke to on 1/was so pleasant and great to deal with
My mortgage was recently purchased by SLS- in all correspondence it was clearly outlined that my ACH that I had set up with the previous mortgage provider would not carry over and I would need to reinstate it with SLSI called at the beginning of the first months to set up my ACH and at that time was told it was too late for the current month but it would pull the second monthFor the first month I sent in my paymentonly to get back from vacation and find out that SLS authorized *** *** to take a payment out of my account alsoI never received any information that this was going to happen, nor did I authorize *** *** to in any way take that money out of my accountAs an adult I am responsible for paying my billsand no one else had any right to authorize any entity to take the money out of my checking account, certainly not my mortgage company authorizing a third party that I know nothing about!When I found out that this money had been withdrawn without authori
The worst customer service! Numerous phone calls including a conference call with myself, bank and SLS 'executive' banker Average time of each call minutes First call initiated on 8/6/and still no firm results I would not recommend this company
My home loan was sold to SLS (Specialized Loan Servicing) from ASC (American Service Corporation) in October The current mortgage company (SLS) informed me that because I file chapter bankruptcy which was re-affirmed in August/2011, they (SLS) are not required to send out a monthly mortgage statementSLS Representative *** *** stated that this is their internal policy despite the fact that the previous mortgage company (ASC) did in fact sent a monthly mortgage statement
SLS further stated that they are not required to send a monthly statement regardless of what the previous mortgage company did (ASC)
I am seeking the assistance of the Revdex.com to litigate and resolve my plight in receiving a monthly montage statement from the new mortgage company "Specialized Loan Servicing"
Thank you
*** ***
I have had multiple issues with Specialized Lending Services, regarding my deceased father's loanI called multiple times and sent them all the necessary documents only to be told I was unable to obtain the information I neededI needed to know the amount due on his loan to properly proceed with the sale of his house and pay off the debt owedAfter spinning my wheels with them I finally received a payoff amount which is almost Double the original amount, after only months!!?? My point being is that I spent money I didn't have to bioclean, (he passed away in his home, and was not found for nearly weeks, and it was the right thing to do), clean out, clean, do a little plumbing, and paintI would love to have fixed it up a little more, but I live in NY and I was only able to go down to Florida once after the fact and the clock is tickingI'm not looking to make money on selling his home, but at this point just getting back what I have put into it as this was all unexpected and d
November 2017, my mortgage loan was sold to Specialized Loan Servicing from *** *** ***My ex wife is also on the loanHer and her husband are looking for a new house and are applying for mortagagesTheur credit score is very low due to the fact that SLS has not reported to the credit bureaus yetI have had this loan for over months and have paid it on time everytimeI asked them twice to please report to the credit bureausThey said twice to me that they would, but have notWhen I run my credit reportIt shows no reflection that I have any loan with them at allI believe that this has affected my credit score as well
Tryin to pay my brothers back mortgage paymentsThey gave us wire transfer and after three weeks funds are still not postedForget trying to call customer service.....all you get is a run aroundI started this process for my brother on 1/and as of 1/I am still getting the run aroundOur attorney general need to look into this company
HORRIBLE!!!after years with another mortgage company, the loan was sold, Ive had them for only months,and every month there has been a problem with their accountingand now the payment is increasing, Do not make any extra payments, the funds get placed where ever they decide, causing shortages
My spouse and I have made multiple principle only payments following all instructions given by SLSEach time the payments have been misapplied to monthly paymentsEach time we call sometimes in excess of times to have corrected which takes weeks to nearly monthWe have called and requested the difference of the interest be credited to our account as well which has not yet happenedOur last principle only payment was again misapplied and a couple weeks after being corrected we received a past due notice, our automatic withdrawal was canceled, and it was reported to the credit bureauAll due to SLS's mistake which should have never happened to begin withWe are still working on correcting this last issue
I am current in my mortgage payment, there is some communication error between them and ditect financial with whom my account was sold toI have made repeated attempts to find any information and have been told its up to me to provide proof of paymentOne rep actually looked at my statements and said "yeah, I see what you are sayingyou're current." I have never missed or been late on my paymentthey added an extra payment and just told me I'd have to pay itThe bullying tactics they're using are at the very least unethical if not illegalI have racked up close to hours on the phone and gotten no where except them sending me letters to refinance or beg for helpthey cannot even give me any details of what's being done on there end, they just keep racking up late charges and fees
I am in the final phases of selling my home and paying off this loan In the process of doing this, I have gone to their website and inquired about the payoff amount After clicking on the button, a report is generated One of the items noted in the list of fees is "Outstanding Fees/CorpAdvances" I did not understand what this was so I called their customer service number The agent informed me that they charge $to generate the report The escrow company involved with my home sale has inquired once, and I have inquired twice, so the listed fee is now $ The agent claimed that the "fee cannot be waived" NO WHERE on their website was I informed that there would be a $fee for generating the report (which is performed by computer almost instantly)
Financed with SLS since 2013, at which time we were sold to them from another company At the time we were under a Chapter We made our payments in a timely manner, however when it came time to finalize and prepare for a discharge SLS sent Final Notice to Cure on previous debt At the advise of our lawyer, we did so and the Judge granted the closure of the Final Notice to Cure, as well as our Discharge The final notice to Cure was in November of 2015, our discharge was in Feb We have remained on time with our payments, but since the discharge in Feb we started to receive info regarding a loan modification We contacted our lawyer when we received the first one in Feb, he stated we were okay due to the judgement When it was then sent via Fedex in March, we contacted SLS on 3/29/ They stated that they saw our March payment, but did not see our Feb payment, we asked them to further research that as the payments have been made on time each month We received another
If you mortgage gets sold to this company, refinance as soon as possible!!! I honestly believe they want you to forecloseThey raised my escrow amount needed yearly even though my insurance, taxes etc hasn't gone upThis all happened within mths of
them taking over my loan from Wells Fargo
I am currently in the process of applying for a mortgage and I was notified by my loan officer that SLS Mortgage had reported that I had a late payment and it has affected my credit score by pointsThis matter was supposed to be resolvedAt the time I was in a Chapter bankruptcy and my payments went to their collection agencyAccording to SLS there was a miscommunication between the departments and their collection agency did not communicate with their billing department that they had received my paymentI did not know there was an issue until I received my next statement and it stated that I owed two payments and that the previous month was overdueWhen I checked my bank statements it showed that they had cashed my check for the previous month I then notified SLS and informed them that they had received my payment and my it showed they had cashed it before the due dateThey assured me that they would file a claim with their billing/collections department and the issue wo
Not a positive experience at all, my loan was transferred from Bank of America to them and has been a nightmare, look like I am going to have to get a lawyer
Hi We recently received a letter from Specialized Loan Servicing saying they are now servicing our loan which was previously held by Citifinancial (we filed Bankruptcy in 2010, but have been paying on this as directed by our attorney) I was informed not to make a payment until I received something instructing me to do so I never did receive anything after a few months so I called and they said it should be on its way shortly I then did receive a paper stating where to send my payment and it also stated that since they were transitioning no late fees or anything would be assessed I sent in my payment on December 9, as instructed by the representative and a few days later my payment was electronically returned I called and asked why and they truely did not have any clue they said to send over payment information over for the past two years and said that we were a year behind and they said they would investigate this and set up a payment plan once they figured out wha
Specialized Loan Servicing, LLC purchased my loan from a previous loan service company and I have had chronic issues with their systems and customer serviceFirst of all, they sent me a welcome packet letting me know that they would be servicing my loan and I would be receiving additional information shortlyNothing out of the ordinary hereI received my welcome packet and immediately followed ALL required steps to ensure a seamless transition from my end, or at least I thoughtI set up automatic payments on their site, which isn't particularly user friendly, but the auto payment seems to work okI also uploaded a copy of my insurance policy to their "third-party" insurance siteThis is where my problems startedA couple weeks after uploading my insurance information, as instructed in my welcome packet, I received a notice from SLS that they would be unilaterally acquiring insurance for me if I did not provide proof of insuranceI went back onto the third-party site and confirmed that my insurance information had been uploadedThen, I called SLS, to let them know that my insurance information had been uploadedThe representative told me that they have been having problems with their site and asked me to fax my insurance documents to himI did this, three times, to two different fax numbers: the one the representative gave me and the one on the websiteThe faxes returned on all six attemptsI called again and asked if I could please send them by e-mailThe representative told me that he could not receive them by e-mail and that they would need to be mailedI mailed themAfter mailing them, I called my insurance company and asked them to do the sameI THINK this issue is finally resolved, but it took way too much time and it was a ridiculous processSecond, I have had chronic issues with SLS regarding the incorrect calculation of my escrow accountThey have incorrectly recalculated my escrow account times now and I have called each month, for months to try and get this resolvedThe representatives have not seemed knowledgeable at all regarding basic mortgage principles or how to navigate their own system and independently problem solveAfter this last call, I fully plan on needing to call them back again, likely next month, to continue the danceI ASKED to take their customer service survey and it was questions, "Yes" or "No", with no offer to speak with a manager or anyone with authority to resolve my concernsSLS is not Revdex.com accredited and I honestly feel that I have no recourse as a consumer and am stuck with a loan servicer that cannot fulfill basic functions
THIS IS A DECEPTIVE COMPANY....THEY DO NOT TELL YOU UP FRONT THAT YOU MORTGAGE WITH THEM STARTS OUT AS A LOWER AMTINDICATING AND THEN AFTER A PERIOD OF TIME & THEN POOF !!! THIS 2ND MORTGAGE GOES SKY HIGH !! THEY CERTAINLY DID NOT CLEARLY NOTIFY ME WHEN & HOW THIS MTG WAS GOING TO GO UP.....VERY SLOPPY DECEPTIVE COMPANY.....I AM WARNING OTHERS OF THIS SO THEY DON'T GET TAKEN BEWARE SLS a.kSpecialized Loan
I am submitting this complaint against SLS because the company admitted to committing an error with my mortgage account, and despite being aware of such error, the company failed to correct the error before a negative credit report was automatically issued in my name to the credit reporting agencies on June Over the course of a month and a half, I have spent hours on the phone with numerous SLS representatives, and despite these efforts they have failed to appropriately address the issue
The problem began when I received a mortgage statement on or about April stating that I owed $2,on May My previous mortgage statements had always been $3,per month, but as indicated in an escrow analysis statement I received from SLS in April, my mortgage was to be adjusted to $2,for the month of May, and readjusted to a new monthly payment of $3,starting on June Therefore, when I received the mortgage statement for the amount of $2,
This company took over my mortgageI called on 1/9/got a rep named Brigitte, I asked her questions and she spoke to me in a nasty manner and speaking over meMind you this company sends a rep at am ringing my bell and taking a pic of my place - I told Brigitte they woke me up and I wasn't feeling well - she continues to explain and apologize but also argued and interjected me numberous timesI ask let me speak to your supervisorShe says very rudely she doesn't have oneWhich is bs! Then she starts getting all crazy saying I'm wishing hardship on her because I want to speak to her higher up - people this lady was nuts!!! I had other people listening to her on speaker phone - they even said she's insane! Anyhow I ended the convo with this nutjobI called back got a diffrent rep and she transferred me to a supervisor and I left a message for Heather to call me I wouldn't wish Bridgitte on my worst enemy she should not be doing that job( she was so unprofessional) now the rep I spoke to on 1/was so pleasant and great to deal with
My mortgage was recently purchased by SLS- in all correspondence it was clearly outlined that my ACH that I had set up with the previous mortgage provider would not carry over and I would need to reinstate it with SLSI called at the beginning of the first months to set up my ACH and at that time was told it was too late for the current month but it would pull the second monthFor the first month I sent in my paymentonly to get back from vacation and find out that SLS authorized *** *** to take a payment out of my account alsoI never received any information that this was going to happen, nor did I authorize *** *** to in any way take that money out of my accountAs an adult I am responsible for paying my billsand no one else had any right to authorize any entity to take the money out of my checking account, certainly not my mortgage company authorizing a third party that I know nothing about!When I found out that this money had been withdrawn without authori
The worst customer service! Numerous phone calls including a conference call with myself, bank and SLS 'executive' banker Average time of each call minutes First call initiated on 8/6/and still no firm results I would not recommend this company
My home loan was sold to SLS (Specialized Loan Servicing) from ASC (American Service Corporation) in October The current mortgage company (SLS) informed me that because I file chapter bankruptcy which was re-affirmed in August/2011, they (SLS) are not required to send out a monthly mortgage statementSLS Representative *** *** stated that this is their internal policy despite the fact that the previous mortgage company (ASC) did in fact sent a monthly mortgage statement
SLS further stated that they are not required to send a monthly statement regardless of what the previous mortgage company did (ASC)
I am seeking the assistance of the Revdex.com to litigate and resolve my plight in receiving a monthly montage statement from the new mortgage company "Specialized Loan Servicing"
Thank you
*** ***
I have had multiple issues with Specialized Lending Services, regarding my deceased father's loanI called multiple times and sent them all the necessary documents only to be told I was unable to obtain the information I neededI needed to know the amount due on his loan to properly proceed with the sale of his house and pay off the debt owedAfter spinning my wheels with them I finally received a payoff amount which is almost Double the original amount, after only months!!?? My point being is that I spent money I didn't have to bioclean, (he passed away in his home, and was not found for nearly weeks, and it was the right thing to do), clean out, clean, do a little plumbing, and paintI would love to have fixed it up a little more, but I live in NY and I was only able to go down to Florida once after the fact and the clock is tickingI'm not looking to make money on selling his home, but at this point just getting back what I have put into it as this was all unexpected and d
November 2017, my mortgage loan was sold to Specialized Loan Servicing from *** *** ***My ex wife is also on the loanHer and her husband are looking for a new house and are applying for mortagagesTheur credit score is very low due to the fact that SLS has not reported to the credit bureaus yetI have had this loan for over months and have paid it on time everytimeI asked them twice to please report to the credit bureausThey said twice to me that they would, but have notWhen I run my credit reportIt shows no reflection that I have any loan with them at allI believe that this has affected my credit score as well
Tryin to pay my brothers back mortgage paymentsThey gave us wire transfer and after three weeks funds are still not postedForget trying to call customer service.....all you get is a run aroundI started this process for my brother on 1/and as of 1/I am still getting the run aroundOur attorney general need to look into this company
HORRIBLE!!!after years with another mortgage company, the loan was sold, Ive had them for only months,and every month there has been a problem with their accountingand now the payment is increasing, Do not make any extra payments, the funds get placed where ever they decide, causing shortages
My spouse and I have made multiple principle only payments following all instructions given by SLSEach time the payments have been misapplied to monthly paymentsEach time we call sometimes in excess of times to have corrected which takes weeks to nearly monthWe have called and requested the difference of the interest be credited to our account as well which has not yet happenedOur last principle only payment was again misapplied and a couple weeks after being corrected we received a past due notice, our automatic withdrawal was canceled, and it was reported to the credit bureauAll due to SLS's mistake which should have never happened to begin withWe are still working on correcting this last issue
I am current in my mortgage payment, there is some communication error between them and ditect financial with whom my account was sold toI have made repeated attempts to find any information and have been told its up to me to provide proof of paymentOne rep actually looked at my statements and said "yeah, I see what you are sayingyou're current." I have never missed or been late on my paymentthey added an extra payment and just told me I'd have to pay itThe bullying tactics they're using are at the very least unethical if not illegalI have racked up close to hours on the phone and gotten no where except them sending me letters to refinance or beg for helpthey cannot even give me any details of what's being done on there end, they just keep racking up late charges and fees
I can't give a rating, otherwise I wouldVery shady business practices
I am in the final phases of selling my home and paying off this loan In the process of doing this, I have gone to their website and inquired about the payoff amount After clicking on the button, a report is generated One of the items noted in the list of fees is "Outstanding Fees/CorpAdvances" I did not understand what this was so I called their customer service number The agent informed me that they charge $to generate the report The escrow company involved with my home sale has inquired once, and I have inquired twice, so the listed fee is now $ The agent claimed that the "fee cannot be waived" NO WHERE on their website was I informed that there would be a $fee for generating the report (which is performed by computer almost instantly)
Financed with SLS since 2013, at which time we were sold to them from another company At the time we were under a Chapter We made our payments in a timely manner, however when it came time to finalize and prepare for a discharge SLS sent Final Notice to Cure on previous debt At the advise of our lawyer, we did so and the Judge granted the closure of the Final Notice to Cure, as well as our Discharge The final notice to Cure was in November of 2015, our discharge was in Feb We have remained on time with our payments, but since the discharge in Feb we started to receive info regarding a loan modification We contacted our lawyer when we received the first one in Feb, he stated we were okay due to the judgement When it was then sent via Fedex in March, we contacted SLS on 3/29/ They stated that they saw our March payment, but did not see our Feb payment, we asked them to further research that as the payments have been made on time each month We received another
If you mortgage gets sold to this company, refinance as soon as possible!!! I honestly believe they want you to forecloseThey raised my escrow amount needed yearly even though my insurance, taxes etc hasn't gone upThis all happened within mths of
them taking over my loan from Wells Fargo
I am currently in the process of applying for a mortgage and I was notified by my loan officer that SLS Mortgage had reported that I had a late payment and it has affected my credit score by pointsThis matter was supposed to be resolvedAt the time I was in a Chapter bankruptcy and my payments went to their collection agencyAccording to SLS there was a miscommunication between the departments and their collection agency did not communicate with their billing department that they had received my paymentI did not know there was an issue until I received my next statement and it stated that I owed two payments and that the previous month was overdueWhen I checked my bank statements it showed that they had cashed my check for the previous month I then notified SLS and informed them that they had received my payment and my it showed they had cashed it before the due dateThey assured me that they would file a claim with their billing/collections department and the issue wo