Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The company refuses to comply with my request to give me the yearly rate that they told me I would have for my lifetime contractRegards,*** ***

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term.
We are unable to comply with your request to reduce your annual duesHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Yours in Fitness, Hour Fitness Corporate

Dear *** ***Unfortunately, we are unable to reach you by phone to discuss this matter as there is no answer when calling the phone number provided, and we are unable to leave a message. At your earliest convenience, please provide an alternate phone number where we may
reach you. Welook forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office*** *** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corproate

Dear *** ***
Your feedback has been escalated to the local District Manager so they may address your concern and answer any questions you may haveThey have been advised to give you a call next week once you are back in townIf you do not receive a call within this time-frame, please let us know
Sincerely,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that the Club Manager has contacted you in order to address your feedback related to your local clubShould you have any further questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***As previously stated, our records indicate that a refund has been processed and refund check #*** in the amount of $was mailed to your address on file on July 14, 2016.
Regarding the additional refund you are seeking in the amount of $266.67, our records indicate that Hour Fitness did not successfully collect this payment as it was reversed by your bankAlthough you provided a bank statement indicating a pending charge for $dated 6/2016, this payment was later reversed on 7/9/as a result of the dispute process you initiated with your bank. Your banking institution stopped payment and as a result, Hour Fitness did not collect this paymentAdditionally, this amount has been waived in our system as an extra precaution to assure you there will no further attempts for Hour Fitness to collect this amount At this time, our records indicate that the appropriate refunds have been issued and there are no other refunds due to you regarding your account.
We hope that this brings some clarification to your concern as well as the terms of your refund. Should you you require any further confirmation regarding the stop payment initiated by your bank, we encourage you to contact your banking institution for further assistance
Sincerely,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear*** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to
speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please
contact our office by calling the phone number provided in
the voice-mails left for you by our Member Care Specialist
We look
forward
to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and addressed your feedbackShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office