Smith Day Care Learning Center, Inc.

Dear Mr***,
Our records indicate that a
Member Care Specialist has contacted you in follow up to your
concern. Unfortunately we were unable to reach
you. At your
earliest convenience, please contact our office by calling the phone number
provided in our voice-mail
We look forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Ms***,Thank you for the feedback. Our records indicate that the General Manager of your local club has placed several calls to your phone number on file in attempt to discuss the comments you provided to the Revdex.comUnfortunately, their attempts remain unsuccessful in reaching you in order to discuss this matter.Please be advised that your local club location has confirmed that the air conditioning in the facility is in working order. Should you have any further questions or concerns, please let us knowYou may also speak with the General Manager of your local for more information. Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear Ms***,Our records indicate that you cancelled your membership on 11/11/Because your request to cancel occurred close to your regularly scheduled debit date (15th of the month), we were unable to prevent this debit from occurring as the file was already sent to the bankFor cases such as this when we don't receive appropriate notice to cancel an account, our system will automatically process a refund based our company cancel policy. A refund in the amount of $was processed and a new refund check (#***) has been sent to your address on file. Sincerely,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the additional comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local General Manager has contacted you in follow up to your feedback provided to the Revdex.com and addressed your concern
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meThey have already refunded my payment that I asked for and cancelled my accountEverything is resolvedThank you for your help.
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with Club Management to resolve your concern.Should you have any questions, please let us know.Promoting Health and
Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately, we are unable to reach you by phone in order to address the additional feedback you provided to the Revdex.com because the phone number you provided has an automated answering service which requires an access codeInstead, we have sent a follow up email to your email address on fileAt your earliest convenience, please contact our office for further assistance.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I still want my upgrade to super sport membership. Regards,*** ***

Dear Mr***,
"Times New Roman",serif">
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,
"Times New Roman",serif">
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I was contacted by their representative but when I go to the gym their system hasn't updated with my information and make me waited every time I was there Also I spent so much time on phone and in person with them and they didn't compensate any of the time for me I have been wasted at lease months of my time dealing with them trying get this resolved No apology was given by them. Regards,*** ***

Dear *** ***
Our records indicate that you have contacted by a Member Care Specialist from our office in follow up to your feedback filed with the Revdex.comAs per your request, we have ordered a copy of your agreement and will contact you once received
We thank you
for your patience
Yours in Fitness,
Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Per your membership agreement purchased on 08/19/08, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level
Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement.
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.
Should you have any questions, please let us know.
Sincerely,Hour Fitness Corporate