Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, I was promised, when I joined, that I would pay the high, up-front fee that I paid and then only be charged approximately $per year from year three onwardNow, Hour Fitness is refusing to honor the promises made by its representative, since it is no longer convenient for them to do soI need them to keep their word to me
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your feedback provided to the Revdex.com, and a voicemail was left providing pertinent details related to the resolution of your membership concernShould you have any questions, please
let us know
Yours in Fitness,Hour Fitness Corporate

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Please be advised that our office placed a call to you on 12/16/in follow up to your concernHowever, we were advised by your mother that you were not able to communicate by phonePlease advise how we may reach you in order to discuss your feedback and resolve your concern
We look forward to hearing from you
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This time 24hr fitness did provide contact information and I did speak with a representative However, that individual had no authority to address the issue She confirmed that monthly members would receive no more than a 5% year to year increase, yet could not explain what justifies an over 50% year to year increase for the annual plan I am on The language in the membership agreement is not clear and adequate disclosures were not made to me when this plan was marketed Unfortunately this issue is still not resolved
Regards,*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Per
your membership agreement purchased on 04/06/04, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is a shame that I had to chase the business down for months to get them to correct their error, and that, even when would say by phone that the error was corrected, still refused to provide the resolution in writing.
After weeks of prodding by me and dodgy replies and non-compliance from their location's manager, they did, finally, send an email with the new terms, but have refused to revise the contract or issue a new one -- both clearly within their ability.
I retain the email in my records and hope that, next January, the annual fee will not be applied and it will not be necessary to go through this entire process all over again. The way this "resolution" has gone leaves no comfort that the same erroneous billing will not occur again
Until then, I can hardly call all this fuss and stubborn refusal to be decent and serve the customer "acceptable."Regards,*** ***

Dear Ms***,Our records indicate that the General Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please contact us by calling the phone
number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Although I was contacted by their representative but when I go to the gym their system hasn't updated with my information and make me waited every time I was there Also I spent so much time on phone and in person with them and they didn't compensate any of the time for me I have been wasted at lease months of my time dealing with them trying get this resolved No apology was given by them. Regards,*** ***

Dear Mr***,
Our records indicate that a
Member Care Specialist has contacted you in follow up to your
concern. Unfortunately we were unable to reach
you. At your
earliest convenience, please contact our office by calling the phone number
provided in our voice-mail
We look forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that you have contacted by a Member Care Specialist from our office in follow up to your feedback filed with the Revdex.comAs per your request, we have ordered a copy of your agreement and will contact you once received
We thank you
for your patience
Yours in Fitness,
Hour Fitness Corporate Office

Dear *** ***
Per the terms of the acquisition, you continue to have access to clubs that were once owned/operated by *** *** *** but are now owned/operated by Hour FitnessAdditionally, you had continued access to any remaining club locations still owned/operated by ***
at that time which were not acquired by Hour Fitness.
Please note, access to any Hour Fitness club locations which were not affiliated with *** *** *** acquisition requires an upgrade to your current membership in order to access these clubs.
We hope this helps bring clarification to your inquiryShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office