Smith Day Care Learning Center, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I have only received proration for only one person under my membership, the other person has no been proratedIf you're seeing a credit on my account it is because the club manager credited me for a $club shop credit which was promised to me for referring a friend to the gym; however I have still not received a credit for the other half of my membership
Please advise,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting
Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, after years of yearly membership dues of $the dues doubled to $At the time I joined there were no "supersport" or "Lance Armstrong" gymsI bought a lifetime membership because I was told the dues NEVER went up and I could go to ALL of the gymsThen 24hr fitness began building the "upscale" gymsI had a lifetime membership and SHOULD have been "grandfathered" me in to those gyms but I was notNow they increase my dues under the pretense of an obscure line in my original membership agreementThere are no improvements to my "home gym", no improved services, and in fact the gym is in poor condition with older equipment in it
Member services called me and spoke with me but their attitude was basically "you signed a contract so tough bounce"There was no concession regarding upscale gyms or yearly duesThis is wholly unfair and, despite obscure lines in a year old contract, if they're going to increase my dues there should be something tangible to show for itI told the member service rep that just calling me and reaffirming that they were giving me nothing for increasing my dues was no way to resolve this complaintRegards,*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour
Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We look forward to speaking with you soon.
Promoting Health and
Fitness, Hour Fitness Corporate

Dear Mr***,Our records indicate that the local District Manager contacted you on 6/23/as arranged at which time they addressed your feedback and apologized for any inconvenience you may have experienced while in attempt to resolve your concernAdditionally, they confirmed that they worked with you towards a resolution to which you agreed was to your satisfaction.A confirmation letter was mailed to your address on file 6/26/which was agreed upon per your conversation with the District ManagerHowever, you contacted us on 6/28/stating that it had not been receivedAs such, another copy was sent to your email address on file to ensure receipt.If you have not received either of the two letter copies we have sent you, please let us know.Sincerely,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that the local District Manager has contacted you in attempt to discuss your comments provided to the Revdex.comHowever, you advised that it was not a good time for you to take their callAt your earliest convenience, please contact the District
Manager for assistance with this matter.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our officeShould you have any further questions, please let us know.We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to approximately clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am rejecting this response. This response does not say anything about the issue at hand. The reason why I contacted the Revdex.com is that my rates were suppose to be $99 annually until I cancel the plan. These rate since have doubled without explanation. I was not given any notice of the increase or reason
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***I have a new phone #Please call me at *** Thank you.Regards,
*** *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** ***

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail
We look forward
to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the
voicemail left for you by our Member Care Specialist
We look forward to your
reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for
your patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***,
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concern.
Should you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to address your concerns and answer any questions you may have regarding our company policies. Promoting Health and
Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our the local Club Manager. Should you have any questions, please let us know.
Promoting Health and Fitness, Hour Fitness Corporate Office