Smith Day Care Learning Center, Inc.

Dear *** ***,
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
We
have reviewed your additional comments filed with the Revdex.com
regarding your 24 Hour Fitness membership
Pursuant
to your membership agreement with Hour Fitness, your membership
is eligible for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club experience.
We value
your loyalty and believe even with the increase, you are still getting the best
value and access to approximately clubs nationwide based on your access
level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many
years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear Mr***,Our records indicate that the local District Manager contacted you on 6/23/as arranged at which time they addressed your feedback and apologized for any inconvenience you may have experienced while in attempt to resolve your concernAdditionally, they confirmed that they worked with you towards a resolution to which you agreed was to your satisfaction.A confirmation letter was mailed to your address on file 6/26/which was agreed upon per your conversation with the District ManagerHowever, you contacted us on 6/28/stating that it had not been receivedAs such, another copy was sent to your email address on file to ensure receipt.If you have not received either of the two letter copies we have sent you, please let us know.Sincerely,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The voicemail your corporate employee left me gave a wrong numberThe number she gave in the voicemail goes to a Toyota customer support line
Please send me the number to call again, either through this messaging system or through another phone call tomorrow

Dear ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The local manager *** did contact me in regards about my complaint and wish to resolving itHe did offer to invite me to the gym to speak with him personally I accepted his invitation and I told him when I get a day off from work am more than happy to come by the gym to discuss about my situation
Although talks have been made over the phone I did not accept his offer yetI wanted to talk with him in person and go from there

Dear *** ***
In follow up to your recent telephone conversation with our office, you asked that we follow up with the club in order to further research your feedbackPer your request, we contacted the Club Manager who has made several attempts to reach you by phone and email in order to assist you with this matterIt is important that we speak with youAt your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails and emails they have left for you in follow up to your concern
Thank you,Hour Fitness Corporate

Dear *** ***Our records indicate that your membership is active in our system and an email was sent to your email address provided as confirmationSincerely,Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the comments you have filed with the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local District Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The respond from hours fitness have been going on since early (see one sample since March 8, 2017), hours fitness said the same thing to that they will investigate but no solution was made only phone calls from general manager asking for the same information which I provided, but still no solution was solved
Regards,
*** ***

Dear *** ***A copy of your membership agreement has been provided to the Revdex.com as requested.
Sincerely, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The customer service representative who contacted me said that they would send me a copy of the original, signed contracts. That would be the first step toward resolving the issue. I still have not received the original contract even though we have requested it several times through their website, through the club manager at the local club and through the customer service representative who contacted me.Regards,*** ***

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they are working with you to address the feedback you provided regarding your local club
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Operations Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called the Manager of the Club in *** *** twice after receiving his call and went one time to that location to speak with himHe did not returns my calls AND was not at the location (again)Actually, everytime I tried to see him, the Staff reported he was "busy" or "out".Regards,*** ***

Dear Ms***,
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Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with you.
At your earliest convenience, please contact us by
calling the phone number provided in their voicemail for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Dear *** ***Our records indicate that your request has been forwarded to the local Club Manager for review and follow upIf you do not receive a response within the next business days, please let us know.We thank you for your patience while resolving this matter.Yours in Fitness,Hour
Fitness Corporate

Dear *** ***Our records indicate that the Club Manager has contacted you in follow up to the additional feedback you have provided in your correspondence to the Revdex.com and resolved your concernShould you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have spoken with a representative of hour fitness and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***