Smith Day Care Learning Center, Inc.

Dear *** ***
Per your membership agreement purchased on 08/19/08, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to all Sport (Active and Fit-Lite level) clubs nationwide based on your access level
Please note that any prior membership you may have had is no longer valid as the most recent agreement purchased supersedes any prior agreement.
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear *** ***
We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership
Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual renewal increase after the first 12- month renewal term immediately following the initial prepaid termPlease note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We are unable to comply with your request to reduce your annual renewalHowever, we do believe that even with the increase, you are still getting a great value at a highly competitive rate
We thank you for being a member and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me This matter has been taken care of by hour fitness personally and it is a resolved issue
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID
*** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The customer service representative who contacted me said that they would send me a copy of the original, signed contracts. That would be the first step toward resolving the issue. I still have not received the original contract even though we have requested it several times through their website, through the club manager at the local club and through the customer service representative who contacted me.Regards,*** ***

Dear *** ***
In follow up to your recent telephone conversation with our office, you asked that we follow up with the club in order to further research your feedbackPer your request, we contacted the Club Manager who has made several attempts to reach you by phone and email in order to assist you with this matterIt is important that we speak with youAt your earliest convenience, please contact the local Club Manager by calling the phone number provided in the voice-mails and emails they have left for you in follow up to your concern
Thank you,Hour Fitness Corporate

Dear *** ***Our records indicate that the Club Manager has contacted you in follow up to the additional feedback you have provided in your correspondence to the Revdex.com and resolved your concernShould you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate

Dear *** ***Our records indicate that your request has been forwarded to the local Club Manager for review and follow upIf you do not receive a response within the next business days, please let us know.We thank you for your patience while resolving this matter.Yours in Fitness,Hour
Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***The local manager *** did contact me in regards about my complaint and wish to resolving itHe did offer to invite me to the gym to speak with him personally I accepted his invitation and I told him when I get a day off from work am more than happy to come by the gym to discuss about my situation
Although talks have been made over the phone I did not accept his offer yetI wanted to talk with him in person and go from there

Dear Ms***,
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Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with you.
At your earliest convenience, please contact us by
calling the phone number provided in their voicemail for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Dear ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward to
hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear*** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called the Manager of the Club in *** *** twice after receiving his call and went one time to that location to speak with himHe did not returns my calls AND was not at the location (again)Actually, everytime I tried to see him, the Staff reported he was "busy" or "out".Regards,*** ***

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The branch customer service manager said that she is sorry to hear about it and hopes I come back and had a talk with the whole staffNothing was done to ensure that this doesn't happen again because he still works there and I can only now go to the gym when I feel he may not be there I am totally uncomfortableIt should have never happened in the first place it's a form of sexual harassment and I am paying for a service not to be defamed by the gyms employeesIt's disgusting and I am not satisfied and I told her that I'm not comfortable stillIt's not resolved and I'm not happy. Regards,*** ***

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Actually nobody contact me I ask them first who is district manager and club manager told me that they received email from you and he and district manager agree to provide me day pass I will contact h fitness tomorrow again because this is not what I wantI want them to provide me the same price which I paid last yearThank you They offer me to bye membership from*** for $for yearsI don't want any contract anymore I want to get monthly payment $which I paid***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The respond from hours fitness have been going on since early (see one sample since March 8, 2017), hours fitness said the same thing to that they will investigate but no solution was made only phone calls from general manager asking for the same information which I provided, but still no solution was solved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the comments you have filed with the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by the local District Manager
We look
forward to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***A copy of your membership agreement has been provided to the Revdex.com as requested.
Sincerely, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of my complaint and the basic fact that hr fitness double charged me - After I cut over to the Payment card via Costco, they continued charging me the Monthly fees which does not make any sense what so everI need a WRITTEN apology for defrauding me, All my monies returned to me since Jan 28th 2015: WHATS TO TALK ABOUT? - JUST RETURN THE MONEY THAT YOU DEFRAUDED ME OFcompensation for continuing to waste my time
Regards,
*** ***