Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company refunded a portion of the money I paid; two direct account deposits were made on 3/17/and on 3/18/for a total of I was told the money was refunded because 24hour fitness can't take a full payment of a membership and I would be required to pay monthly going forward This is unacceptable because I paid on 1/19/with a supervisor if their employees are unfamiliar with hour's policies and rules they had two months to contact me or they could have said this at the time of my payment
My other issue is I didn't agree to their terms I told the woman who called me on 3/18/I was busy and could she call me back on MondayI also told her I was not happy they deposited money in my account without my authorization, and they are still not giving receipts of these transactions via e-mail or their website. I don’t think they are going about this situation legally and that is another concern I haveI want them to refund me the complete amount of I paid and void my membership because of their continued errors, lack of verification of financial transactions, and incompetence as a company
Regards,*** ***

Revdex.com:I have reviewed the response made by the
business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** Actually nobody contact me I ask them first who is district manager and club manager told me that they received email from you and he and district manager agree to provide me day pass I will contact h fitness tomorrow again because this is not what I wantI want them to provide me the same price which I paid last yearThank you They offer me to bye membership from*** for $for yearsI don't want any contract anymore I want to get monthly payment $which I paid***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of my complaint and the basic fact that hr fitness double charged me - After I cut over to the Payment card via Costco, they continued charging me the Monthly fees which does not make any sense what so everI need a WRITTEN apology for defrauding me, All my monies returned to me since Jan 28th 2015: WHATS TO TALK ABOUT? - JUST RETURN THE MONEY THAT YOU DEFRAUDED ME OFcompensation for continuing to waste my time
Regards,
*** ***

Dear*** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The branch customer service manager said that she is sorry to hear about it and hopes I come back and had a talk with the whole staffNothing was done to ensure that this doesn't happen again because he still works there and I can only now go to the gym when I feel he may not be there I am totally uncomfortableIt should have never happened in the first place it's a form of sexual harassment and I am paying for a service not to be defamed by the gyms employeesIt's disgusting and I am not satisfied and I told her that I'm not comfortable stillIt's not resolved and I'm not happy. Regards,*** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that both the Operations Manager and General Manager of your local club have attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience,
please contact us by calling the phone numbers provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail.We look forward to
hearing from you soon.Yours in Fitness,Hour Fitness Corporate

Dear Ms***,Our records indicate that the local District Manager has made another attempt to contact you after 6:00pm as requested in your responseHowever, the call was forwarded to your voicemailAt your earliest convenience, please contact the District Manager for assistance with this matter.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear*** ***
Unfortunately, we are unable to reach you in follow up to the comments you filed with the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by our Member Care Specialist
We look forward
to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting
Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in
their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** *** Our records indicate that the local Club Manager has contacted you and attempted to meet with you in order to address your concernHowever, you have declined their requestAdditionally, the District Manager has attempted to contact you via email but they have not yet received
a responseAt your earliest convenience, please contact the District Manager as requested so they may assist you.We look forward to hearing from you soon.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action has not yet resolved my complaint. For your reference, the message Revdex.com relayed to me is as follows:
Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you stated it wasn't a good time to talk At your earliest convenience, please return our call for further assistance
We look forward to hearing from you soon
Yours in Fitness,
Hour Fitness Corporate
Hour Fitness did attempt to contact me once - they called me on my mobile phone while I was at my sister-in-law's house a few hours after she passed away (I can't make this stuff up)They promised to call me back in a few days and never made a second attemptThe message they sent you asked for me to contact them, but provided no contact information
I am more than happy to attempt to resolve this with them, but I need to know who to contact and how to contact them
Regards,*** ***

Dear *** ***Our records indicate that the requested refunds have been processedA refund in the amount of $was processed on 10/28/for your membershipAn additional refund in the amount of $was processed on 11/13/for *** *** membershipPlease be advised that both credits were issued to your *** *** card on file. If you have any further questions, please let us know.Yours in Fitness,Hour Fitness Corporate