Smith Day Care Learning Center, Inc.

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Operations Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your membership is active in our system and an email was sent to your email address provided as confirmationSincerely,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** I have spoken with a representative of hour fitness and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The voicemail your corporate employee left me gave a wrong numberThe number she gave in the voicemail goes to a Toyota customer support line
Please send me the number to call again, either through this messaging system or through another phone call tomorrow

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they are working with you to address the feedback you provided regarding your local club
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate
Office

Revdex.com:I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The company refunded a portion of the money I paid; two direct account deposits were made on 3/17/and on 3/18/for a total of I was told the money was refunded because 24hour fitness can't take a full payment of a membership and I would be required to pay monthly going forward This is unacceptable because I paid on 1/19/with a supervisor if their employees are unfamiliar with hour's policies and rules they had two months to contact me or they could have said this at the time of my payment
My other issue is I didn't agree to their terms I told the woman who called me on 3/18/I was busy and could she call me back on MondayI also told her I was not happy they deposited money in my account without my authorization, and they are still not giving receipts of these transactions via e-mail or their website. I don’t think they are going about this situation legally and that is another concern I haveI want them to refund me the complete amount of I paid and void my membership because of their continued errors, lack of verification of financial transactions, and incompetence as a company
Regards,*** ***

Dear *** ***Our records indicate that the requested refunds have been processedA refund in the amount of $was processed on 10/28/for your membershipAn additional refund in the amount of $was processed on 11/13/for *** *** membershipPlease be advised that both credits were issued to your *** *** card on file. If you have any further questions, please let us know.Yours in Fitness,Hour Fitness Corporate

Dear*** ***
Unfortunately, we are unable to reach you in follow up to the comments you filed with the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left for you by our Member Care Specialist
We look forward
to speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you soon.Promoting
Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Thank you,
Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action has not yet resolved my complaint. For your reference, the message Revdex.com relayed to me is as follows:
Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to speak with you as you stated it wasn't a good time to talk At your earliest convenience, please return our call for further assistance
We look forward to hearing from you soon
Yours in Fitness,
Hour Fitness Corporate
Hour Fitness did attempt to contact me once - they called me on my mobile phone while I was at my sister-in-law's house a few hours after she passed away (I can't make this stuff up)They promised to call me back in a few days and never made a second attemptThe message they sent you asked for me to contact them, but provided no contact information
I am more than happy to attempt to resolve this with them, but I need to know who to contact and how to contact them
Regards,*** ***

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in follow up to your concernUnfortunately, we were not able to reach you At your earliest convenience, please return our call by calling the phone number provided in our voicemail.We look forward to
hearing from you soon.Yours in Fitness,Hour Fitness Corporate

Dear Ms***,Our records indicate that the local District Manager has made another attempt to contact you after 6:00pm as requested in your responseHowever, the call was forwarded to your voicemailAt your earliest convenience, please contact the District Manager for assistance with this matter.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that both the Operations Manager and General Manager of your local club have attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience,
please contact us by calling the phone numbers provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office