Smith Day Care Learning Center, Inc.

Dear *** ***As previously stated, our records indicate that your concern was addressed by the local Club ManagerDuring your conversation with the Club Manager, they reviewed what payment options are available to our members - monthly or prepaid billing.
Our records indicate that you purchased a monthly agreement which requires a credit card or bank account on file to electronically debit the monthly dues on the agreed upon date referenced in your signed contractMembers may not make manual payments in lieu of the automatic billing on an ongoing basisAs such, you are required to provide a valid bank account or credit card for your monthly dues deductions in order to retain your membership.
As a gesture of goodwill, the Club Manager has opted to rewrite your agreement to a one year prepaid membership where a bank account or credit card is not required as you simply prepay the month prepaid termAt the time your account expires, you can repurchase another prepaid agreement should you wish to continue a membership with usShould you wish to accept this offer, please let us know
We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with Hour FitnessFor your convenience, a copy of your membership agreement has been sent to your email address on file
Sincerely,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made
by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No one has contacted me, except for perhaps a John "logic manager" at hour fitness in OregonBut we have not had a conversation, nor has any message been left.There was no reason for my gym membership to be terminated, let alone resolving the issues of the employee harassmentI provide proof of employee harassment and they terminate my membership??? And all I asked for was for it to stop, and I didn't threaten them with anything
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It has not corrected the fact that the corporation will not honor the original salesperson's wordThe reason why I purchased the contract was because the sales person was adamant that my yearly rates were locked in and would never go upI was lied by salesI should have taken it upon myself and read over the contract line by line because that is the way I was duped by not reading itBy the way, I'm pretty sure by now you have a large number of individuals with the exact same issues as me
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Thank you,
Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Area Director has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I want to thank *** and *** for listening to my concerns *** had an excellent idea which was having swimmers who choose to emailed when pool closings occur
Thanks again
Regards,
*** ***

Dear Mr***,Our records indicate that your concern has resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
For your reference, details of the offer I reviewed appear below
** ***
r I am dissatisfied with Hours solution, because it disregards the fact that their employee wrote me this email in response to my emailMy solution is that Hour should honor the to percent increase annually being that their employee stated this in writingHour wants me to pay $per year plus tax, and be subject to unlimited increases with no ceilingI feel I should only pay $ per plus an increase of to percent increase annually plus taxThis amount would be $for 2016.
I have also included *** email also and my response.
I will probably turn this over to my attorney, if we cannot to some type of resolution that is fair to both parties
How do I handle my renewal until this issue is resolved?
Thanks, *** ***

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I tried to call them back at 9:AM Pacific Standard Time today Friday 3/11/I got a recording saying "thank you for calling; we are open from AM to PM Pacific Standard Time; call during business hours"Another example of their bad business ethics.Regards,*** ***

Dear *** ***
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you soon to review the terms of your purchase and address your comments provided to the Revdex.com related to your local
clubShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
As previously mentioned, we would like the opportunity to speak with you regarding your concern; however we have been unable to do so to datePlease note that it’s important that we have the opportunity to speak with you in order to clarify your concerns, as well as the terms of your agreement, in order to determine the appropriate next steps to move forward
Once again, we ask that you please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager
Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of a wish for improvements appear below
I asked the lady with blond hair in the Beverly Hills Club if she called me while I was there- she said noAlso I spoke to a young manager there and he thought it was ok that the sauna was not working - because it was members who broke it - He had no focus on fixing sauna that does not work - only to blame members - plus sauna is constantly not working - one or two days a week. As far as Santa Monica SPORTS - NO SAUNA for weeks as of 7th April plus nothing done around pool for slip and fall, plus shower area also often not clean plus slip and fall hazard THERE - nor changing benches cleaned! Please fix and improve!
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office