Smith Day Care Learning Center, Inc.

Dear *** *** Our records indicate that the local Club Manager has contacted you and attempted to meet with you in order to address your concernHowever, you have declined their requestAdditionally, the District Manager has attempted to contact you via email but they have not yet received
a responseAt your earliest convenience, please contact the District Manager as requested so they may assist you.We look forward to hearing from you soon.Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***As previously stated, our records indicate that your concern was addressed by the local Club ManagerDuring your conversation with the Club Manager, they reviewed what payment options are available to our members - monthly or prepaid billing.
Our records indicate that you purchased a monthly agreement which requires a credit card or bank account on file to electronically debit the monthly dues on the agreed upon date referenced in your signed contractMembers may not make manual payments in lieu of the automatic billing on an ongoing basisAs such, you are required to provide a valid bank account or credit card for your monthly dues deductions in order to retain your membership.
As a gesture of goodwill, the Club Manager has opted to rewrite your agreement to a one year prepaid membership where a bank account or credit card is not required as you simply prepay the month prepaid termAt the time your account expires, you can repurchase another prepaid agreement should you wish to continue a membership with usShould you wish to accept this offer, please let us know
We hope that this brings some clarification to your concern as well as the terms of the membership agreement that you purchased with Hour FitnessFor your convenience, a copy of your membership agreement has been sent to your email address on file
Sincerely,Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
It has not corrected the fact that the corporation will not honor the original salesperson's wordThe reason why I purchased the contract was because the sales person was adamant that my yearly rates were locked in and would never go upI was lied by salesI should have taken it upon myself and read over the contract line by line because that is the way I was duped by not reading itBy the way, I'm pretty sure by now you have a large number of individuals with the exact same issues as me
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided in
their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
No one has contacted me, except for perhaps a John "logic manager" at hour fitness in OregonBut we have not had a conversation, nor has any message been left.There was no reason for my gym membership to be terminated, let alone resolving the issues of the employee harassmentI provide proof of employee harassment and they terminate my membership??? And all I asked for was for it to stop, and I didn't threaten them with anything
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that the local District Manager has attempted to contact you in follow up to the feedback you provided to the Revdex.comUnfortunately, they were not able to speak with you regarding this matterAt your earliest convenience, please contact us by
calling the phone number provided in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
We made a verbal agreement, and the amount has not yet been refunded, but it probably will be soon
Thanks and regards,
*** ***

Dear *** ***
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
We wish
you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate
Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local Area Director has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Dear Ms***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness
Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that a Member Care Specialist has contacted you in response to the additional comments you provided to the Revdex.com, and they have resolved your concern
Sincerely, Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** This second agreement was not a choice of mine they have lost my payment and said the only way they can reinstate it is I had to sign a new agreement I feel tricked

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of a wish for improvements appear below
I asked the lady with blond hair in the Beverly Hills Club if she called me while I was there- she said noAlso I spoke to a young manager there and he thought it was ok that the sauna was not working - because it was members who broke it - He had no focus on fixing sauna that does not work - only to blame members - plus sauna is constantly not working - one or two days a week. As far as Santa Monica SPORTS - NO SAUNA for weeks as of 7th April plus nothing done around pool for slip and fall, plus shower area also often not clean plus slip and fall hazard THERE - nor changing benches cleaned! Please fix and improve!
Regards,
*** ***