Smith Day Care Learning Center, Inc.

Dear *** ***
As previously mentioned, we would like the opportunity to speak with you regarding your concern; however we have been unable to do so to datePlease note that it’s important that we have the opportunity to speak with you in order to clarify your concerns, as well as the terms of your agreement, in order to determine the appropriate next steps to move forward
Once again, we ask that you please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager
Yours in Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you soon to review the terms of your purchase and address your comments provided to the Revdex.com related to your local
clubShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
To my knowledge, I have not received a phone call from 24-Hour Fitness and they most certainly did not leave a voicemailThey will need to call me again
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This business has not properly addressed my complaintI was told that I would receive additional information, by mail, and I have yet to receive it from weeks agoPlease reopen this complaintThank you.Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
For your reference, details of the offer I reviewed appear below
** ***
r I am dissatisfied with Hours solution, because it disregards the fact that their employee wrote me this email in response to my emailMy solution is that Hour should honor the to percent increase annually being that their employee stated this in writingHour wants me to pay $per year plus tax, and be subject to unlimited increases with no ceilingI feel I should only pay $ per plus an increase of to percent increase annually plus taxThis amount would be $for 2016.
I have also included *** email also and my response.
I will probably turn this over to my attorney, if we cannot to some type of resolution that is fair to both parties
How do I handle my renewal until this issue is resolved?
Thanks, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.l want someone from corporate to contact me who is the supervisor of the Manager *** and the operations manager at the *** ***The manager*** called me and started yelling at me in an unpleasant tone being accusatory The operations manager just left her first name and said call her I believe neither of these people will be very helpful and would appreciate a call from corporate in California.Regards,*** ***

Dear Mr***,Our records indicate that your concern has resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have
reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I tried to call them back at 9:AM Pacific Standard Time today Friday 3/11/I got a recording saying "thank you for calling; we are open from AM to PM Pacific Standard Time; call during business hours"Another example of their bad business ethics.Regards,*** ***

Dear *** ***Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been addressed by the local Club Manager. Should you have any further questions,
please let us know.
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health
and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local Club Manager
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact the local Club Manager by calling the phone number provided on the voice-mail(s) they have left for you in follow up to your concern
Once again, we
apologize for any inconvenience that this has caused and look forward to speaking with you soon.
Promoting Health and Fitness, Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I want to thank *** and *** for listening to my concerns *** had an excellent idea which was having swimmers who choose to emailed when pool closings occur
Thanks again
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you regarding the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number provided
in their voicemail.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You claim to have called me multiple times and left me voicemailsThis is falseI have no received any calls from any of your clubsWhen I called the customer service number, the representative told me there were no notes made trying to contact me
Regards,
*** ***