Smith Day Care Learning Center, Inc.

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowHour Fitness feels that their actions are justified because in small print on the back of the contract it says that they have the right to raise my annual fee. The salesperson who signed me up never referenced this and led me to believe that the rate I was promised was good for life.Regards,*** ***

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***
Our records indicate that your concern has since been resolved by our
office. Should you have any further
questions or concerns, please let us know
We thank both you and your wife for being members and wish you continued success with your future fitness
goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to the feedback you provided to the Revdex.com as the phone number you provided in your correspondence is not validAt your earliest convenience, please provide an alternate phone number where we may reach you in
follow up to your concern.
Sincerely,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know. We wish you continued success with your future fitness endeavors.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matterTo clarify, we have received an automated message stating "this subscriber is not accepting calls at this time."
At your earliest convenience, please provide an alternate phone number
where we may reach you in follow up to your concern
We look forward to speaking with you soon
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward
to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
You claim to have called me multiple times and left me voicemailsThis is falseI have no received any calls from any of your clubsWhen I called the customer service number, the representative told me there were no notes made trying to contact me
Regards,
*** ***

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with
you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been
resolved by our office. Should
you have any further questions, please let us know.
We wish you continued success with your future
fitness endeavors
Promoting Health and Fitness,
Hour Fitness
Corporate Office

Dear *** ***
Unfortunately, we are unable to reach you in follow up to your feedback provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local General Manager
We look forward to
speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The Hour Fitness Sales Representative stated my renewal fee would never go up after I paid the initial three years in full at regular price, which I did I even specifically asked him to reiterate that part of the agreement At this point, it's my word against the word of Hour Fitness Better yet, it's their word against the word of thousands of other loyal members that were cheated by Hour Fitness, just like me.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I've been a member for several yearsThere was no indication during the sales process that there where hidden loopholes to raise feesMany people have been swindled by their sales team and this seems like grounds for a potential class action lawsuit. It's not about the money, but about principal, and treating long term customers with respectThe threats of canceling my lifetime membership on the phone and at two branch locations was dishearteningI was treated poorly by multiple customer service reps and threatened to loose my membership if I didn't immediately pay up
I'm looking to resolve the issue by keeping my fee at the agreed upon rate of $per year for life. This would include a refund for $for this year and on going rate of $per year for life.Regards,*** ***

Dear *** ***,We have reviewed your additional comments filed with the Revdex.com regarding your 24 Hour Fitness membership.Pursuant to your membership agreement with Hour Fitness, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience. We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level.On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead.Yours in Fitness, Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Even though my wife and I have been helped to cancel both our membership at hours recently, I didn't get any help regarding requested refundLast year, I went to the gym to talk to the manager several times to require cancellation and he refused to help cancel our membership after I explained all the situationRight now, my wife and I have paid at least months without using the gym which is a big loss for us, which actually could have been avoided if the manager helped me to cancel at my first requestIn this case I still feel being lied with only membership cancellation but no refundTo reach a satisfying result, I request refund of months' membership fee for both me and my wife.]Regards,*** ***