Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any further questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist
We thank
you in advance for your
patience while resolving this matter
and look forward to your reply
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***We are sorry to hear that you did not receive the voice message we left you on 12/11/using your phone number currently on filePlease contact *** for further assistance.Thank you,Hour Fitness

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Patty from hour fitness contacted me at *** I agreed to pay last years fee, this years fee, and an initiation fee totally to reinstate my membership with all the terms of my previous membership It was an all club membership with a yearly yearly renewal fee Thank you so much for your help I attempted this matter on my own and got no where with them So thanks so much for your help in attempting to resolve this issue
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.24hrs fitness are not calling in my primary cell phone #*** - Each time someone calls, they don't leave a direct line and I end up explaining over and over the situation and each one defer the answer to someone else to call me backThis circle game has been going around for past 60daysRegards,*** ***

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms***,Our records indicate that your concern has been addressed by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that our written response was mailed to your address on file on or about 12/2/16. As you were previously notified, your membership privileges with Hour Fitness remain permanently revoked and you are not eligible for a membership with our company, or to use any current or future Hour Fitness locations.
Sincerely,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our office
Should you have any questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Ms
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
It took some time before getting response, but they have addressed the issue
Regards,
*** ***

Dear *** ***Our records indicate that, per your request, a copy of your membership agreements was sent to your email address on file on 10/08/Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr* ***Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness
Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Thank
you for your response.
Per
your membership agreement, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that your feedback was sent to the local Club Manager and they contacted you to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness membership, as well as discuss your options to upgrade your current
agreementShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,
Our records indicate
that the local District Facilities Technician has responded to your email
regarding providing an update regarding the pool repair at your local club
As for your request for
a full refund, we are uncertain if you are requesting to cancel your membership
as wellWe have removed your automatic billing prevent future charges while we
await your responseHowever, we need to know how you would like to move forward
at this time
If you wish to cancel
your membership and receive a refund, please let us knowHowever, if you wish
to continue your membership, please be advised that we will not be able to
process a refund at this time and you will need you to update the payment
method on file in order to maintain the membership, as this information has
been removed from your account per your request
In the meantime, your
membership has been placed on freeze pending your confirmation of whether you
wish to remain a memberPlease note, while your membership is on freeze you
will not have access to the club.
We look forward to
hearing back from you so we can move forward
Sincerely,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***,
Per your recent conversation with our office, as well as your 24 Hour Fitness membership agreement purchased on 07/04/07, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office