Smith Day Care Learning Center, Inc.

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the additional comments you provided to the Revdex.com and they have resolved your concernShould you have any questions, please let us know.
Sincerely,Hour Fitness Corporate

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager
We look forward to speaking with you
soon
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mail left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour
Fitness membership and your request to cancelShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Thank
you for your response.
Per
your membership agreement, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern and is working with you towards a resolutionShould you have any questions, please let us know.
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know. We thank you for being a member and wish you continued success with your future fitness goals.Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***,
Per your recent conversation with our office, as well as your 24 Hour Fitness membership agreement purchased on 07/04/07, your membership is eligible for an annual dues increase after the initial prepaid term. Please note that this increase was not a decision which we took lightlyHowever, it was an important and necessary step to ensure we provide all of our members with a clean, friendly, well-maintained club experience.
We value your loyalty and believe even with the increase, you are still getting the best value and access to approximately clubs nationwide based on your access level
On behalf of Hour Fitness, we thank you for your valued business and look forward to helping you with your fitness journey in the many years ahead
Yours in Fitness, Hour Fitness Corporate

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear*** ***
Our records indicate that, per your recent conversation with the local Club Manager, they have addressed your feedback related to the local club and are working to address any outstanding items at club level.
We thank you for being a member
and wish you continued success with your future fitness goals
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Mr***,
Our records indicate
that the local District Facilities Technician has responded to your email
regarding providing an update regarding the pool repair at your local club
As for your request for
a full refund, we are uncertain if you are requesting to cancel your membership
as wellWe have removed your automatic billing prevent future charges while we
await your responseHowever, we need to know how you would like to move forward
at this time
If you wish to cancel
your membership and receive a refund, please let us knowHowever, if you wish
to continue your membership, please be advised that we will not be able to
process a refund at this time and you will need you to update the payment
method on file in order to maintain the membership, as this information has
been removed from your account per your request
In the meantime, your
membership has been placed on freeze pending your confirmation of whether you
wish to remain a memberPlease note, while your membership is on freeze you
will not have access to the club.
We look forward to
hearing back from you so we can move forward
Sincerely,
Hour Fitness Corporate Office

Dear *** ***Unfortunately, we are unable to reach you in follow up to your concernAt your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with you soon.Yours in Fitness,Hour
Fitness Corporate

Dear *** ***
Our records indicate that your feedback was sent to the local Club Manager and they contacted you to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness membership, as well as discuss your options to upgrade your current
agreementShould you have any questions, please let us know.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear Ms***Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com* and they have resolved your concern. Should you have any questions* please let us know.Promoting Health and Fitness*Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business
in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I'd like to see what this supposed response was because I never received it. I've been ignored and my emails remain unanswered for over a month. I can't even go to the gym most days because of the change in hours at the kids club, this is incredibly unfair to paying customers. I feel like I've been tricked into signing up for this gym for years under pretenses and a few short months later I can't even use it.Regards,*** ***

Dear *** ***
Our records indicate that the Operations Manager of your local club has contacted you in follow up to the feedback you provided to the Revdex.com and they are working with you towards a resolution to your concern.
Should you have any questions, please let us
know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am currently out of the countryI have limited access to voicemail and phoneYou can reach me via email at ***Thank you and regards,*** ***

Dear Ms***,Our records indicate that the General Manager of your local club has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience, please contact us by calling the
phone numbers provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office