Smith Day Care Learning Center, Inc.

Dear Ms***Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com* and they have resolved your concern. Should you have any questions* please let us know.Promoting Health and Fitness*Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by
the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe manager *** *** at hr fitness has already informed me that the issue would be looked into and resolved.This was back on 1/11/16As of today 3/15/the issue remains the same.DIRTY FLOORS in the mens locker room!!!Regards,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I recently put a new CC on the membership solely so I could gain access to the club just in caseI had to cancel my DEBIT card because they were going to draw from my acct and overdraft meThis is months and months after I have sent them emails and contacted their managerI literally have zero control over my account.I went to the gym last night and apparently they STILL have my account over due and did not draw the funds from the new CC.This is embarrassing and I am tired of being humiliated despite PAYING MY DUES. I work hours a day and I am sorry that I cannot return callsEmails are the best way to contact meI can be contacted at ***At this point, a free complimentary month/waive of $will make me satisfiedOtherwise, I intend to cancel at the end of the year and never use again.Regards,*** ***

Dear *** ***
Our records indicate that your concern has been addressed by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Does state they may increaseHowever it doesn't give an increase amour as listed for monthly membersI believe the amount increased is excessive!!!
Regards,
*** ***

Dear Ms***,Our records indicate that a refund check (check #***) in the amount of $was mailed to your address on file on 11/30/16.Sincerely,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First, we have not had a discussion about this issue as described in the proposed resolution feedbackRather, I received a call on a Friday during business hoursSince the time was inappropriate, I requested that we speak on the following Monday to allow my legal representative to join the conference callIt's been two weeks and still no return call has been placed
Next, no policy change has occurred at the pool area the said institutionI have observed several users run the same routine without any reprimand or run-ins.
Do respond with a follow call and a written explanation of the changes as necessary
Regards,*** ***

Dear *** ***
Our records indicate that your concern has since been addressed by our officeShould you have any further questions, please let us know
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to speak with youAt your earliest convenience, please contact us by calling the phone number
provided in their voicemail. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a representative from our office has contacted you in follow up to your feedback and they are currently working with you to address your concernShould you have any further questions regarding this matter, please let us know.Promoting Health and Fitness,
Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any further questions, please let us know.We wish you continued success with your future fitness endeavors.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that a Member Care Specialist from our office has contacted you and left a voicemail providing an update regarding the status of your concernWe will be in touch with you again shortly once the next update becomes available. If you have any questions,
please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There was a follow up call from someone but all they did was deny responsibility and defend the actions of their corporationThere is no agreement to not be allowed to cancel without a dollar termination fee or agreement to automatically charge an annual fee because these one sided fees were not explained at the time of signiture where there is supposed to be a meeting of the minds
I would not have agreed to membership if these things were explained to me and I highly believe that the salesman/manager do not have any incentive to explain these terms and purposely avoid them.Regards,*** ***

Dear Ms***,
New Roman",serifTimes New Roman"">
Our records indicate
that a Member Care Specialist has attempted to contact you in follow up to the
comments you provided to the Revdex.comUnfortunately, they were
unable to speak with youAt your earliest convenience, please contact us by
calling the phone number provided in their voicemails for assistance
We look forward to
speaking with you soon!
Promoting Health and
Fitness,Hour Fitness
Corporate Office

Revdex.com:
I have reviewed the response made by the
business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear *** ***
We are unable to reach you in follow up to the additonal feedback you provided to the Revdex.comThe local General Manger has attempted to call you on 9/21/16, 9/23/16, and 10/26/but has not received a return call.
At your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local General Manager
Sincerely,
Promoting Health and Fitness,
Hour Fitness Corporate Office

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. Additionally, we are unable to leave a message as your voicemail is full.
At your earliest convenience, please provide an alternate phone number where we may contact you in
follow up to your concern
We look forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I called General manager *** ***, she was unavailable and I left a message, but she havn't called me backThe first time in September she promised me to fix the doorBut never been done since nowShe knows the problem, but not willing to fix
Regards,
*** ***