Smith Day Care Learning Center, Inc.

Dear *** ***Our records indicate that your concern has been addressed by our office. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to your concernUnfortunately, they were not able to reach you At your earliest convenience, please respond by calling the phone number provided in their voicemail
We look forward to hearing
from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***
Per your membership
agreement purchased on 11/16/06, your membership is eligible for an annual
dues increase after the initial prepaid term. Please note that
this increase was not a decision which we took lightlyHowever, it was an
important and necessary step to ensure we provide all of our members with a
clean, friendly, well-maintained club experience.
We value your loyalty
and believe even with the increase, you are still getting the best value and
access to all Sport (Active and Fit-Lite level) clubs nationwide based on your
access level
Please note that any variances in pricing, access, terms and conditions, etcare based on the type of membership purchased, as well as when/where it was purchased by the member as pricing/promotions may vary by club locationAs such, we are unable to verify what type of membership your friends purchased with Hour FitnessAdditionally, due to privacy laws, we would not be able to discuss the terms of their agreement with youWe can only speak of the terms and conditions of the membership product purchased by you.On behalf of Hour
Fitness, we thank you for your valued business and look forward to helping you
with your fitness journey in the many years ahead
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***
Our records indicate that the local Club Manager has contacted you in follow up to the additional feedback you provided to the Revdex.com, and they are currently working with you towards a resolution to your concernShould you have any further questions or concerns regarding this matter, please let us know
Yours in Fitness,24 Hour Fitness Corporate

Dear *** ***
Unfortunately, we are unable to reach you in follow up to your feedback provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in the voice mails left by the local Fitness Manager
We look forward to
speaking with you soon
Promoting Health and Fitness,
Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.*** ***
The issue that was filed with Revdex.com has not been resolvedI spoke with *** in referenced to the contract issues and excessive price increaseIn addition, I told her that I had provided a copy of the contract on multiple occasions to Hour Fitness during the period I was trying to resolve this issue directly with them, but each time I was ignore and didn't get a response.
I also told her that a copy of the contract was uploaded with my complaint to Revdex.com*** stated that she will look into it and get back to me.
I had received a voice message and an email on 3/from *** I immediately emailed back*** and left a voice message for her as wellTo date I have not received a reply back or telephone call The status of the issue is still the same as it was when the complaint was filed.
Please do not hesitate to contact me at *** if you have any questions or need information
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative from Hour Fitness contacted me by phone for details regarding my complaint on 11/1/17, I was told the issue would be escalated to a District Manager that would be contacting within 3-business days to discuss a resolution, to date I have not received a call
Regards,
*** ***

Dear Mr***,
"Times New Roman",serif">
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern.
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

The contract is in place & signed before the move starts The contract states that fragile items packed by the customer are not covered Packing fragile items is a very delicate task It has to be done correctly and with the correct materials to insure fragile items do not get broken during the movement of the truck etc If the insurance covered everything that a nonprofessional packer packed what's to stop people from not being careful throwing stuff in a box & just getting items after every move? Our employees are very careful with all items they are moving If the items were properly packed there should have been no issue with damage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in their voicemail. We look forward to
speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your additional comments provided to the Revdex.com have been escalated for further reviewA Member Care Specialist will be in touch with you within the next 3-business daysWe appreciate your patience
Sincerely,Hour Fitness Corporate

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know. Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by
the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I never recieved my trainingsI wanted a guy at 6am to trainThey provided me nothing but excusesThe manager is lying, I never agreed to anythingI told her I wanted my money backI just want my $back and I'll be a happy camper.Regards,*** ***

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com at which time you confirmed that the issue has been resolved by your bank.Should you have any questions, please let us know.Promoting Health
and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in
reference to complaint ID *** and have determined that this proposed action does not fully resolve my complaint. For your reference, details of the offer I reviewed appear below
The business DID provide refund of yearly fees not disclosed
The business DID provide partial refund of overpaid membership and partial credit towards future membership for those amounts unable to be refunded at the club level
The business DID NOT provide notice that an updated policy would protect their members from fraudulent activities as carried out by their employees and representativesAs a result of a 2-year fight with the business and numerous ignored requests from the corporate office including refusal to provide chain-of-command complaint contacts, I requested:
" That hour would put in place a policy that would inform consumers when an Employee acting on their behalf to set up contracts, is fired for setting up fraudulent accounts so that the issues can be thoroughly addressed in a timely manner."
This particular burden WAS NOT metThis is crucial to fair business practices and consumer protection and rightsThis is equally as important as providing remedy for fraudulent billing- to address the emotional duress inflicted by the business in their initial refusal and inadequacy with resolving the complaint in a timely manner, having known that their employee committed fraudA policy to contact victims of fraud when known, should be the burden of the business and not the victim
Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
hour fitness did not leave "voice-mails".There reply is a non-answer. The only communication I have received is the following: The Revdex.com send me an email on 8-9-that my complaint had been submitted and apparently 24hour fitness ignored the Revdex.com since the Revdex.com had to contact them again since I then received the following email from the Revdex.com.The Revdex.com then send me another email on 8-25-stating "2nd notice: The Revdex.com made a 2nd attempt to contact the business,"Thus, they ignored them which is not surprising since 24hour corporate number has in the past given me misleading, confusing, and contradictory information so I had NO CHOICE but to contact the Revdex.com for a resolution. Nothing has been resolved.24Hour fitness did not leave "voice-mails."They can simply email me to clarify.Meanwhile my health is suffering because I cannot access the facility that promised to makmake health a priority in their ads
Regards,
*** ***

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I canceled my membership with hour fitness nearly months ago in *** **I was told that a manager would contact me, and I would get a refund after days from the cancellation dateThis did not happenSo far, your company has not kept its wordIt has been more like dealing with politicians and thieves than a fitness facility
Regards,*** ***