Smith Day Care Learning Center, Inc.

Dear Mr
***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have addressed your concern
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Dear Mr***,
Hour Fitness prides itself on our commitment to provide our members with the
highest level of satisfaction possibleWe sincerely regret any unpleasant
experience that may have occurred to detract from our level of service or our
facilities
As stated in your membership agreement (Section 5c- Liability for
Property), Hour is not liable to you
or your guest for any personal property that is damaged, lost, or stolen while
on or around Hour's premises including, but not limited to, a vehicle or its
contents or any property left in a lockerIf you or your guest cause any
damage to Hour's facilities, you are liable to Hour for its cost of
repair or replacement
Additionally, as per the Membership Policies page of your
agreement, our Locker Policy reads:
Hour provides lockers for your use on a daily basis and suggests using a lock
to protect your propertyDo not leave valuable property in a locker at any
timeHour is not responsible for any theft or damage to your propertyIf
you leave a lock on the locker overnight, Hour will consider your property
abandoned and have the right to donate your property to charity
Our records indicate that the club management team did attempt to
work with you by offering our assistance to work with local authorities to
assist with the investigation, as well as offering a gesture of goodwill for
the inconvenience; however, we are sorry to hear that you declined their offer
We hope that this brings some clarification to your concern, as
well as the terms of the membership agreement that you purchased with Hour
FitnessIf you would like to request a copy of your original membership agreement, please let us know
Once again, we apologize for any inconvenience that this may have
caused. We are sorry that you are not
satisfied with the resolution; however as a company we feel that we have made a
good faith effort in addressing your concern
Sincerely,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I am still unhappy with the lack of communication between parties of your company and the back and forth I was given Although I received a satisfactory outcome to my complaint, the way you all deal with customer complaints is behind the times If I had not taken the initiative to continually follow up with my complaint, I am sure my issue would have been ignored
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
I
have resolved this issue with Hour Fitness Thank you for your help
*** ***

Dear *** ***Our records indicate that your concern has been resolved by the local Club Manager. Should you have any questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to the additional feedback you provided to the Revdex.com. Should you have any questions, please let us know.Yours in Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference
to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI haven't received the refund of $29.99.Regards,*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please contact us by calling the phone number provided
in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** *** *** ***
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness membership agreements
Should you have any questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear
Ms***,
Thank
you for your response
As
previously mentioned, we would like the opportunity to speak with you regarding
your concern; however we have been unable to do so to datePlease note that
it’s important that we have the opportunity to speak with you in order to
clarify the terms of your agreement, as well as ask you the appropriate questions to help you and determine the next
steps to resolve your concern
Once
again, we ask that you please contact our office at your earliest convenience
so we can assist you with this matterPlease call #866-417-for assistance
Sincerely,
Hour Fitness Corporate
Office

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***Our records indicate that the local Club Manager has contacted you in follow up to your concernIf you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Revdex.com:I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I would like a confirmation letter/ email to my resolutionAs agreed on my phone call conversation with hours fitness, I will pay the $annual fee of my lifetime membershipI would need confirmation in order to avoid the same situation from occurring in the upcoming years as I plan to be a loyal member.
Regards,*** ***

Dear *** ***
Our records indicate that a refund in the amount of $has been processed as a customer service gestureA refund check will be mailed to your address on file within the next 7-business days
Sincerely,
Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by the local Club ManagerShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear Mr***,
We have reviewed your
additional comments filed with the Revdex.com regarding your
Hour Fitness membership
Pursuant to your
membership agreement purchased on 1/20/11, your membership is eligible for an
annual renewal increase after the first 12- month renewal term immediately
following the initial prepaid termPlease note that this increase was not a
decision which we took lightlyHowever, it was an important and necessary step
to ensure we provide all of our members with a clean, friendly, well-maintained
club experience
Please note that any
prior membership you may have had is no longer valid as the most recent
agreement purchased supersedes any prior agreement
We are unable to comply
with your request to reduce your annual renewalHowever, we do believe that
even with the increase, you are still getting a great value at a highly
competitive rate
We thank you for being a
member and wish you continued success with your future fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that that there is no way to satisfy my rights as a consumerThe reason is that the company does not explain the fabrication of a document with my signature without my consent
Secondly the company states that I was offered to prepay for the year but they do not reveal that the price will be almost double form to
It is obvious that the business say take it or leave it
Its obvious that Revdex.com has no vital power or control over the multi corporations and business and the only way to fight for your right is through the judicial system
I am considering my complain finished to the point I decide whether I should proceed with a lawyer or not
I reserve any right for my case and I am abandoning this complaint regarding the involvement of Revdex.com
Thank you very much Revdex.com for your efforts
***
Regards,
*** ***

Dear Mr***,Our records indicate that your concern has been resolved by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office