Smith Day Care Learning Center, Inc.

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach youAt your earliest convenience, please contact us by calling the phone number provided
in their voice mails. We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** **

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
A representative from Hour Fitness contacted me by phone for details regarding my complaint on 11/1/17, I was told the issue would be escalated to a District Manager that would be contacting within 3-business days to discuss a resolution, to date I have not received a call
Regards,
*** ***

Dear Mr***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they have addressed your concern.Should you have any questions, please let us know.Promoting Health and Fitness,Hour
Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comAt your earliest convenience, please contact us by calling the phone number provided in their voicemail. We look forward to
speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Ms***,Our records indicate that a Member Care Specialist has contacted you in follow up to the additional comments you provided to the Revdex.com, and they have resolved your concern.Should you have any questions, please let us know. Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
hour fitness did not leave "voice-mails".There reply is a non-answer. The only communication I have received is the following: The Revdex.com send me an email on 8-9-that my complaint had been submitted and apparently 24hour fitness ignored the Revdex.com since the Revdex.com had to contact them again since I then received the following email from the Revdex.com.The Revdex.com then send me another email on 8-25-stating "2nd notice: The Revdex.com made a 2nd attempt to contact the business,"Thus, they ignored them which is not surprising since 24hour corporate number has in the past given me misleading, confusing, and contradictory information so I had NO CHOICE but to contact the Revdex.com for a resolution. Nothing has been resolved.24Hour fitness did not leave "voice-mails."They can simply email me to clarify.Meanwhile my health is suffering because I cannot access the facility that promised to makmake health a priority in their ads
Regards,
*** ***

Dear *** *** *** ***
Our records indicate that your feedback was sent to the local Club Manager for review and follow upThe Club Manager will in touch with you shortly to review the terms of your purchase and answer any questions you may have in reference to your Hour Fitness membership agreements
Should you have any questions, please let us know
Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your additional comments provided to the Revdex.com have been escalated for further reviewA Member Care Specialist will be in touch with you within the next 3-business daysWe appreciate your patience
Sincerely,Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved I am still unhappy with the lack of communication between parties of your company and the back and forth I was given Although I received a satisfactory outcome to my complaint, the way you all deal with customer complaints is behind the times If I had not taken the initiative to continually follow up with my complaint, I am sure my issue would have been ignored
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear Mr***,Our records indicate that a Member Care Specialist has contacted you in follow up to the comments you provided to the Revdex.com at which time you confirmed that the issue has been resolved by your bank.Should you have any questions, please let us know.Promoting Health
and Fitness,Hour Fitness Corporate Office

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I canceled my membership with hour fitness nearly months ago in *** **I was told that a manager would contact me, and I would get a refund after days from the cancellation dateThis did not happenSo far, your company has not kept its wordIt has been more like dealing with politicians and thieves than a fitness facility
Regards,*** ***

Dear Mr***,
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Our records indicate that a Member Care Specialist has contacted
you in follow up to the comments you provided to the Revdex.com,
and they have resolved your concern.
Should you have any questions, please let us know
Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been addressed by the local Club Manage. Should you have any further questions,
please let us know
We thank you for being a member and wish you continued success with your future
fitness goals
Promoting Health and
Fitness,
Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that that there is no way to satisfy my rights as a consumerThe reason is that the company does not explain the fabrication of a document with my signature without my consent
Secondly the company states that I was offered to prepay for the year but they do not reveal that the price will be almost double form to
It is obvious that the business say take it or leave it
Its obvious that Revdex.com has no vital power or control over the multi corporations and business and the only way to fight for your right is through the judicial system
I am considering my complain finished to the point I decide whether I should proceed with a lawyer or not
I reserve any right for my case and I am abandoning this complaint regarding the involvement of Revdex.com
Thank you very much Revdex.com for your efforts
***
Regards,
*** ***

Dear *** ***Our records indicate that your concern has been addressed by our office.Should you have any questions, please let us know.Promoting Health and Fitness,Hour Fitness Corporate

Dear *** ***
Per
your membership agreement purchased on 08/15/07, your membership is eligible
for an annual dues increase after the initial prepaid
term. Please note that this increase was not a decision which we took
lightlyHowever, it was an important and necessary step to ensure we provide
all of our members with a clean, friendly, well-maintained club
experience.
We
value your loyalty and believe even with the increase, you are still getting
the best value and access to approximately clubs nationwide based on your
access level
On
behalf of Hour Fitness, we thank you for your valued business and look
forward to helping you with your fitness journey in the many years ahead
Yours
in Fitness,
Hour Fitness Corporate

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
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04-23-
I have accepted hour fitness Corporate resolution. Attached is the Voicemail resolution that was proposed. "I gladly accept." But if I get another bill for an increase of annual dues for 2017,2018, etc, I will keep generating complaints on my behalf for the same reason
Thanks
*** ***