Smith Day Care Learning Center, Inc.

Dear*** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.We look forward to speaking with you
soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look
forward to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear Ms***,Our records indicate that the General Manager of your local club has contacted you in follow up to the comments you provided to the Revdex.com, and they are working with you to resolve your concern.Should you have any questions, please let us know.Promoting Health and
Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** *** Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact us by calling the phone number provided in the voice-mails left for you by the local Club Manager.Welook forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The phone number of *** is my correct contact number, and I just confirmed that the voicemail is empty and functional. I also contacted Hour Fitness today and cofirmed that they have the *** number on file. I tried to resolve my pricing issue with the company again today (2nd time), to no avail; I was read the same script by the call center representative that the 50% dues increase from $to $149.99, while regretable, is necessary for the maintenance of the clubs. The logical flaw in this argument is that once the company upgrades a club, they re-brand it as a Super Sport (rather than the Active/Sport locations that my membership can access) and I am denied entry to it, so I am not getting the benefit of the upgrade yet receive the 50% increase in dues to pay for it anyway. The bottom line is that I paid $lump sum up-front for years in order to keep my renewals at $thereafter, and with a 50% increase in the renewals my up-front large expense is being negated because I am not getting the benefit of the lower renewals it they're going to increase by 50% as well on the back-end.As an alternate contact number, my work phone is ***Thank you so much for your assistance and representation in my complaint, I really appreciate it
Regards,
*** ***

Dear Ms***,Our records indicate that a Member Care Specialist has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were unable to reach you. A detailed message was left advising you of the action taken, as well as the
refund issued to your account. Should you have any further questions, please contact us by calling the phone number provided in our voice mail.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that your concern has been resolved by our officeShould you have any questions, please let us know
Yours in Fitness,
Hour Fitness Corporate

Dear *** ***,
Our records indicate that a Member Care Specialist has contacted
you in follow up to your concernUnfortunately, we were not able to reach you
At your earliest convenience, please return our call by calling the phone
number provided in our voicemail
We look forward
to hearing from you soon
Yours in Fitness,Hour Fitness Corporate

Dear *** ***Our records indicate that your concern has been resolved by our office. Should you have any further questions, please let us know. Promoting Health and Fitness, Hour Fitness Corporate Office

The clarification to that statement "I want to know exactly what their policy is," is as follows:*** in *** *** said the club has a billing system where they would bill me monthly, however, *** said that was not trueAlso, when I asked if I could bring cash in monthly, I was first told that I
could and then when my husband went into the club, *** said there was no way they would take cash, credit card only
So, which is it? I REFUSE to give my credit card number in order for my son t to join the club. Not only did they use my card fraudulent and without my permission, I had to completely cancel my credit card. That was completely irresponsible and illegal. I can see from all the reviews on Revdex.com the club seems to be known for being is when it comes to billing and credit cards. It is unfortunate that no one is willing to take personal accountability. I want to be reimbursed for my two months they illegally used my credit card and I want my complaint posted. I would also like an apology from the CEO, who did not have the decency to respond to me or my attorney directly

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I was told the facts about the case and the person on the phone agreed that I have a reasonable grievanceShe was going to talk with corporate about addressing it furtherI am awaiting their responseIt is sad that they feel that this is resolved when clearly that is not what was communicatedHappy to chat further with someone who can address the issue
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
*** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Regards,*** *** The reinstatement of my contract was done as no fault of mine payment was sent on the old contract and the last payment they made me provide a copy of the check They had never cashed the check initially they told me they couldn't renew my contract because I didn't pay I had to provide the documentation (copy of check)stating that I did pay and they had lost it subsequently they renewed my contract I never wanted to sign a new contract that was never my intention I have never been late on any of my bills or any of my obligations

Dear *** ***Unfortunately we are unable to reach you by phone to discuss this matter. At your earliest convenience, please contact our office by calling the phone number provided in the voice-mails left for you by our Member Care Specialist.We look forward to speaking with you
soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Dear *** ***
Our records indicate that a Member Care Specialist has contacted you in follow up to your concern. Unfortunately we were unable to reach you. At your earliest convenience, please contact our office by calling the phone number provided in our voice-mail
We look
forward to speaking with you soon.Promoting Health and Fitness, Hour Fitness Corporate Office

Dear ***We have been advised by the local Club and District Manager that they have not been successful in their attempts to reach by phone in order to assist you with this matterAt your earliest convenience, please contact us by calling the phone number provided in our voice-mails.We look
forward to speaking with you soon.Promoting Health and Fitness,Hour Fitness Corporate Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Dear Ms***,Our records indicate that the local District Manager, as well as a Member Care Specialist from our office, has attempted to contact you in follow up to the comments you provided to the Revdex.comUnfortunately, they were not able to speak with youAt your earliest convenience, please contact us by calling the phone number provided in their voice mails.We look forward to speaking with you soon!Promoting Health and Fitness,Hour Fitness Corporate Office