Southern Appalachian Auto, Inc.

December 29, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her refrigerator.We apologize for any inconvenience Ms*** encounteredOur
records indicate that a store credit was providedShe may visit her local store and reference invoice *** to re-select a refrigeratorIt has a total amount of $For any questions, our call center can be reached at (800)284-7344.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

March 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about her order.I apologize for any inconvenience *** *** experienced with
her delivery and the rebateOur representative contacted the rebate processing company and was informed that they are processing the rebateIt is our understanding that it should be mailed to her within the next weeks. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Ms*** *** customer service issue
Ms*** was issued a full refund in the amount of
$on 12/01/The confirmation for Ms*** refund is As of 12/05/Ms*** account should reflect the credit amount
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 1,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** customer service issue
We apologize for the inconvenience and frustration
*** *** may have experiencedUnfortunately I was not able to locate any information pertaining to a credit/gift cardWe ask that *** *** contacts the store where the purchase was made and speak with a manager
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 3, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about his dishwasher.We regret his continued disappointmentAccording to our records, the refund was processed on 1/We are unable to offer the compensation he requested. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 14, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** *** ** *** Dear *** ***I have received your letter regarding *** *** *** concerns about her Bose system.I apologize for any inconvenience
*** *** *** experiencedWe regret that we are unable to offer a return or an exchange.According to our records, the service plan she purchased is administered through WarrantechOur representatives are not authorized to make decisions regarding repair or replacementIf she has any questions about the coverage, Warrantech can be reached at (877) ***It is our understanding that the system is currently located at ElectraSoundWe have requested that they expedite the repairA representative should contact her once the system returns from the service center. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

January 7,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding Mr*** *** delivery issue
We apologize for any inconvenience Mr*** may have
experienced with his deliveryBased on the invoice Mr*** delivery took place 01/05/At that time everything purchased was delivered with no issues
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.] That is exactly the same response they gave me at the store and over the phone when I talked to headquarters. If I accept the response, I'm agreeing with the way they do business: come to me, I will give a low-ball offer you will accept for sure, and after running your credit score we will apologize for the MISTAKE, but most likely you will do business with us anyway. If I accept the response, I the customer, will be the only one damaged, and paying for the error. My wife credit score went down for points after hitting her report twice, one for the mistake they did, the other when we decided to buy somewhere else.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I went to the store the day after it was installed and was promised a new washing machine and then got put off and put off until the days were upThe machine I have is a piece of junk and I will get a new machine.
Regards,
*** ***

July 18,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (# ***)
Dear Ms***:
I have received your letter regarding *** ***’s product repair
I apologize for any inconvenience Ms
*** experiencedWhen speaking with Warrantech I was informed the Ms*** service call was dispatched to *** ***Ms*** was originally scheduled for service on 7/14/16; however no one was present at the home when tech arrivedDue to Ms*** requesting a certain tech; *** *** has rescheduled service for 7/21/based off techs availability
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

November 29,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** delivery issue
We apologize for the inconvenience Mr*** is
currently experiencingBecause they purchase was made in store, Mr*** would have to return to that location so that an incident claim can be openedDelivery is covered through a third party, therefore hhGregg would not handle it directly, but the manager would need to open a claimWe also advise Mr*** to provide pictures as well if available
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

February 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** *** concerns about the rebate.We regret his continued disappointment Regular store gift cards that are purchased by a customer do not expireHowever, different guidelines apply to promotional rebate cards because a customer receives them as a result of purchasing a product or delivery.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.This is unacceptable in any way shape or formThey delivered the appliances weeks late and made separate attemptsThe first failed because they left the stacking kit off the order, the second because they brought the wrong securing bar, and the third they finally completed deliveryIn the meantime I was placed on hold for hours at a time, ignored if I called to find out what had happened, had a customer service representative tell my wife I was lying to her, had the same representative threaten to cancel the order without refund, was offered an $refund that was never paid, and because of the rescheduled deliveries I had to miss workThis is unacceptable behavior, but to claim it is "all delivered and everyone is happy" is an outright lie on their partI have attached a screen shot of the email where I was informed there would be a $refund, but that is far from enough for tolerating this behavior from these peopleIf you take a look at their Facebook page I am hardly alone, this is an ongoing issue with multiple people and borders on fraud
Regards,
*** ***

January 13,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Guarantee/warranty issueWe apologize for the inconvenience Mr*** may
have experiencedOur records indicate Mr*** information was submitted on 11/28/At this time it was currently still processing, after which Mr*** will be issued a prorated amount back
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

August 8,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** Warranty issues
I apologize for any inconvenience Mrs
*** experiencedWarrantech has issued Mrs*** a store credit to purchase another dishwasherI was able to get in contact with Mr*** and inform him of warrantech’s decisionThe credit will be available for use after 09/12/
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E*** Executive Team

April 6, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’ concerns about his recliner repair.I am sorry for any frustration Mr*** experiencedOur
records indicate that the service plan he purchased is administered through WarrantechWe forwarded his information to the service plan administratorIf he has any questions, they can be reached at (877) 456-We hope that they are able to resolve his concerns in an expeditious manner.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

February 3, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about his service plan.We regret his continued disappointmentHowever, we stand by our previous responseIf Mr*** has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***’ concerns about the service plan.I apologize for any frustration *** *** experiencedAs
indicated in the No Lemon guarantee section in the Terms and Conditions for the service plan, repair services performed while the product is under the manufacturer’s warranty period are not considered qualifying repairsWe regret that our representatives are unable to override the terms of the service planIf he has any questions, Warrantech can be reached at (*** ***
We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They did call me and said the reason that they had failed to resolve repair issue is because I had not responded to themThis is not trueI have each email and voicemail they sent me telling me they were working on it They have now started the claim all over again with different repair co coming out next week to see what part I need and then order it Of course this much was previously done in augustI won't accept their response until my fridge is actually fixedI appreciate your assistance as I dont believe hhgregg would've done anything but for your intervention.
Regards,
*** ***

October 12,
*** *** Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience Ms*** may
have experiencedThe credits amount is not determined or issued by hhGreggWarrantech based the credit off of service calls, parts, and repairs that took place over a 3year periodIf Ms *** has any questions regarding the credit that was issued she is to contact Warrantech 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***