Southern Appalachian Auto, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Hello, The representative stated that she attempted to contact me multiple times This is not true She left one message Yesterday (2/20/17) I left a message on her voicemail and spoke with one of her associates named "Zach." I am still waiting for a call back
Regards,
*** ***

January 12, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about his purchase.We apologize for any inconvenience Mr*** has experiencedHis feedback is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureAs previously stated, the order was cancelled and refunded on 12/12/16. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

August 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear MsRichardson:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Mr*** experiencedThe
model he ordered is on backorder through the manufacturerOur store personnel canceled the order and processed a refundHe should receive it in the next few business days if he has not received it alreadyIf he has any questions, our Call Center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***after reviewing Hh greggs response, I have to say I appreciate the offer but I have been trying for over months to get this resolvedIn the meantime I had to purchase another computerI do not wish to ever do business with them againAs I explained to them earlier I think I deserve a full refund of computer plus warranty money I put out.thank you *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
We are not satisfiedA second repair service that could not fix the refrigator was hereIt's almost four weeks without being able to buy food to serviveWe are contacting an attorney tomorrowWe want a new fregiator nowThis just goes on and onThis is not acceptable.
Regards,
*** ***

February 8, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the gift card.We regret his continued disappointmentOur corporate office contacted him to inform him that the store personnel processed a store credit in lieu of the gift cardFor further assistance, he can visit the store and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 19, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** ** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** has experiencedHer feedback
is very important to us and has been forwarded to the appropriate personnel to address and prevent it from happening in the futureOur records indicate that the order has been cancelled. We appreciate the opportunity to address the complaint.Sincerely,Stephanie D* ** ***Executive Team

January 9, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your follletter regarding *** ***’s concerns about the order.We regret his continued disappointmentHowever, we are unable to extend the sale price. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 6, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concern about her purchase.We apologize for any inconvenience Ms*** encounteredOur records
indicate that the online order is ready for pick up at her earliest convenience.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

September 8,
*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns regarding a refund.We apologize for any inconvenience Mr*** encountered
Our records indicate that the dishwasher was set for in store pick up and a refund of $for the installation was processed on 09/03/He should be receiving the refund within to business days. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

July 29, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear MsRichardson:I have received your letter regarding *** *** concerns about his delivery and the rebates.I apologize for any inconvenience Mr
*** experiencedIn the interest of good customer relations, we processed a refund of $He should receive it in the next days.We appreciate having the opportunity to answer Mr*** complain** Sincerely,James ** ***Director, Service OperationsJTM/rlb

February 17, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his range.I apologize for any inconvenience *** ***
experiencedGiven the length of time that has passed since the purchase in 2013, there is no way to verify how any issues with the range may have occurred.In the interest of good customer relations, we can offer to reimburse him for up to $of the cost of replacement partsIf he would like to take advantage of this offer, we request that he submit a copy of the paid receipt to the following address within the next days.Corporate Office, hhgreggAttnCommunications DepartmentE96th StreetIndianapolis, IN 46240We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s response in reference to complaint ID ***After review, we have concluded that we do not have any further information to provide for the complaintOur closing locations have an all sales final policyAs a company, I regret we are unable to order parts such as a remote from manufacturersWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

January 6, 2016RE: *** *** ** *** Dear *** ***I have received your letter regarding *** ***’ concerns about her financing.I apologize for any inconvenience *** *** experiencedThe offer to which she referred applied to purchases made on an hhgregg cardSince her
order was arranged through Tidewater Finance, the offer would not have appliedIf she has any questions about her account, Tidewater can be reached at (800) 535-4087. We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

Bettaer Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** To whom it may concern I never received the XboxAnd have called several times to customer service and they have verified I never received it and I'm yet to get a refundThis is poor customer service And I'm being taken advantage ofHow can I pay for a product I never received

February 2, 2016Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about his dishwasher.I apologize for any inconvenience *** ***
experiencedIt is our understanding that Warrantech authorized a store credit for the replacement of the dishwasherA representative should contact him within the next few business days if they have not contacted him alreadyIf he has any questions, Warrantech can be reached at (877) 456-9643.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

November 19, 2015RE: *** *** ** *** Dear *** ***I have received your letter regarding Sarah Francis’ concerns about her dryer.I apologize for any inconvenience *** *** experiencedWe regret that we are unable to offer a return or a replacement. Most appliances come
with a one-year parts and labor manufacturer’s warrantyIt is our understanding that if a factory-authorized technician determines that the dryer is not repairable due to a manufacturer defect during the warranty period, the manufacturer may evaluate the service history for a possible exchangeWe recommend that *** *** proceed with service.We appreciate having the opportunity to answer the complaint. Sincerely,Diane ***Communications Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

February 2,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** contract dispute
We apologize for the inconvenience and delay in
getting Mr*** refund issuedI have issued the refund back to the hhGregg card and it is expected to post within the next 5/business days
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

December 30,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her purchase.I apologize for any frustration she experiencedHer order should
have come with information about returning the product.Since the request for return is not due to damage or a defect, she will be responsible for the cost of shipping the returnIt can be shipped via FedEx to the address listed belowIf she has any questions, our call center can be reached at (866) 974-7344.Hhgregg Returns CenterOld Anvil Block RoadEllenwood, GA 30294 We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team