Southern Appalachian Auto, Inc.

October 31, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** * *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s concerns about her furniture.We apologize for any inconvenience Mr*** encounteredWarrantech
was contacted on Mr***’s behalf and they have advised that one piece of furniture can be repairedThe chair issue is considered wear and tear which is not covered under the warrantyIn order to repair the sofa, they need a cause of why the unit stopped reclining in order to schedule service and for the loveseat they are currently waiting on pictures from Mr***Pictures can be emailed to [email protected] further details are needed, Warrantech can be reached at (877)456-9643.We appreciate the opportunity to address the complaint.Sincerely,StephanieExecutive Team

July 13, 2016 *** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204 RE: *** *** (# ***) Dear Ms***: I have received your letter regarding *** ***s refrigerator
purchase. I apologize for any inconvenience Ms*** experiencedWe are delivering Ms*** a replacement unit at no extra costThe store manager will contact Ms*** to schedule a delivery date We appreciate having the opportunity to answer the complaint. Sincerely, Whitney E***Executive Team

April 5, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your letter regarding *** *** concerns about her refrigerator.I apologize for any inconvenience ***
*** experiencedWe regret that we are unable to offer the refund or the food loss reimbursement she requested.Our representative contacted the service plan administrator and was informed that the refrigerator was repairedIt is our understanding that she has already used her food loss reimbursement for the year and is not eligible for more reimbursementIf she has any questions, Warrantech can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

I did email this customer and let him know the products were out of stock but he can return them if they're defective Thank you, Valerie T*** hhgregg E 96th StIndianapolis, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

June 16, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her dishwasher.I apologize for any inconvenience Ms*** experienced
Our representative contacted the service plan administrator and was informed that they issued a refund of $for the replacement of the dishwasher. In the interest of good customer relations, we issued a store credit for $For assistance with using the store credit, she can visit our store location nearest her and refer to invoice ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

May 12, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***
Dear *** ***I have received your follletter regarding *** *** concerns about his account.We regret his continued disappointmentOur representatives do not have access to accounts or the authorization to make changes to RAC accountsIf he has any questions or he still needs assistance, RAC can be reached at (*** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response may or may not resolve my complaint. While I have been contacted by the Executive Team and the Incident Team representatives the attitude is let's see if Ameren UE will accept responsibility.There is absolutely no regard to the fact that I the customer who bought a refrigerator has had to suffer and incur property and vehicle damage due to the purchaseAnd that indeed responsibility for this matter may actually be shared between the involved parties (not myself).The fact of the matter is that the driver of the vehicle left the accident scene and HH Gregg, their dispatch team, *** *** LS (HH Gregg transportation provider) and their sub contracted party *** Delivery and Moving Service did not feel it necessary to step in on and have their liability carrier representative contact me to collect information and initiate record; never mind apologizeTo think that this catastrophic event was lightly regarded and that the Dispatch Team did not think it was necessary to act with a sense of urgency, thinking that filing an incident report on through the routine channels was the correct action to take.Whatever happens with Ameren UE, the fact remains that other large trucks have gone up and down this street passing my home for the years I have resided at *** *** ** without incident and the the responsibility of a CDL driver is to always analyze his surroundings in relation to the dimensions of the vehicle he or she is driving.The cost of the refrigerator was $including deliveryI feel that at this time HH Gregg needs to at least refund the pro-rated delivery portion or the full amount of $due to the ongoing effort needed on my part to bring this matter to some sort of conclusionNeedles to say I will need to take time of off work to get the car and home fixed due to buying a new refrigerator.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I appreciate the information that it is due to an error by HHGregg.The dispute was made through AMEX credit card companySo, in order to resolve the dispute, I understand that AMEX will need the same information that Ms.Whitney sent me on Feb2017. For now, I am not sure if AMEX has also been informed of the investigation result by HHGregg I will be able to accept the business response when I receive evidence that AMEX is also informed by HHGregg regarding the error by HHGregg.Thank you for the progress
Regards,
*** ***

March 9, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***:I have received your follletter regarding *** ***’ concerns about the delivery rebate.We contacted the rebate processing company and were informed that they are sending a $gift card for the delivery rebateShe should receive it in the next days. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s repair concern.I apologize for any frustration Mr*** may have experiencedAfter speaking with the
warranty company Warrantech and the manufacturer LG, the repair has been completeOn 12/30/a technician on behalf of LG ordered an inlet valve assembly and proceeded to install the part on 1/3/In regards to reimbursement I regret that we are unable to provide any monetary compensation to a closed order of this ageWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

August 6, 2015*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** *** concerns about his purchase.I apologize for any inconvenience Mr*** experiencedOur
records indicate that a price adjustment of $was processedHe should receive the refund in the next few business days if he has not received it already.We appreciate having the opportunity to answer Mr*** complaint. Sincerely,James TM***Director, Service OperationsJTM/rlb

July 28, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***) Dear Ms***:I have received your letter regarding *** ***s concerns about her delivery.I apologize for any inconvenience Ms*** experienced
Our records indicate that a delivery team visited her home to resolve her issueIf she has any questions, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Finally HH Greg has picked up the in operable washing machineI am now awaiting my card to be credited back the amount so that I might go and purchase another machine from another vendorThis company treatment of consumers is horrible
Regards,
*** ***

From: hhGregg Online Customer Care Sent: Tuesday, December 13, 8:PM To: *** *** Cc: info Subject: Re: Shipping Label ***, Have you returned your purchase? We will need to have the product back before the refund is issued
Thank You, Rhonda h.h.gregg Customer Service E96th Street Indianapolis, IN

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 13, 2017From: *** *** Sent: Wednesday, January 18, 5:PM To: info Subject: Complaint #*** As of this date, I have not received a call from hhgregg-the business which is the subject of this complaintI've attempted to call numerous
times, unsuccessfully as wait times exceeded minutesI called the corporate offices in Indiana, left a message with no return callThis company does not appear to be interested in mitigating this complaintSent from my iPad Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about her order.I apologize for any inconvenience Ms*** experiencedWe forwarded her information to the delivery center and requested that a representative contact her to address her concerns about the hardwareIf she does not receive a call in a timely manner, our call center can be reached at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

I have received your letter regarding *** *** claim of damage.I apologize for any frustration *** *** experiencedWe forwarded the claim to the appropriate personnelIt is our understanding that a representative should contact her within the next business days.We appreciate having the
opportunity to answer the complaintSincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** The response from HH Gregg was typical, no where does it say that I purchased an extended warranty on this computer from their companyMy receipt # is ***, dated 12/12/2015.I have attached a copy of my original receiptI paid for an extended warranty and when asked about warranty I was told by a salesman that it covers everythingIf you have an extended warranty and it is not honored then why is your salesmen lying and why are you selling it? I think that HH Gregg should honor the items they sell

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI hope we can keep the case open for 10-days, until the gift card is receivedI am skeptical that I will receive it based on my previous experiences with HHGregg
Regards,
*** ***