Southern Appalachian Auto, Inc.

October 12,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** delivery issue
We apologize for the inconvenience Ms*** experiencedI reached out to Ms*** as well as left a message for her to return the callI have yet to hear back from herWe ask that Ms*** please return the call so we can assist her with her damage claim
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

January 13, 2017*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding *** ***’s refund.We apologize for any inconvenience Bosung encounteredAs previously stated, our records indicate that PayPal was refunded on 11/21/16.We appreciate the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

December 7,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# 1***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the order.I apologize for any inconvenience Ms*** experiencedOur records
indicate that the order was picked upIf she has any questions, our call center can be reached at (866) 974-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

January 21,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** warranty issue
We apologize for the inconvenience and frustration ***
*** may have experiencedOur records indicate Mr*** was issued a credit by Warrantech the warranty provider to reselectOn 01/20/Ms*** did purchase another refrigerator
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

March 15, 2016Peggy Richardson Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your letter regarding *** *** concerns about his furniture.I apologize for any frustration *** *** experiencedWe
regret that we are unable to authorize a return or a refundThe service plans MrHill purchased are administered through Warrantech. Our representative contacted the administrator and was informed that the issues MrHill is experiencing are considered wear and tear and not covered by the service planIf he has any questions about the coverage, Warrantech can be reached at (877) 456-9643. We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

*** *** Revdex.com, IncNDelaware Street #Indianapolis, IN RE: *** *** (#***) Dear Ms***: I have received your letter regarding *** ***’s TV concern.I apologize for any inconvenience Mr*** may have experiencedAfter review, I regret
that there was a stock issue for model UN50KUdue to the item being oversoldAs a company, we continually take steps to improve the service of our company so that such an event will not happen againWe ask that Mr*** work with his local store to cancel or sub the order with a similar modelWe appreciate having the opportunity to answer the complaintSincerely, Z.AN***

February 14, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’s concerns about the order.We regret his continued disappointmentOur records indicate that a representative at our corporate office reinstated his order after it was canceledA representative should contact him once the order becomes availableIf he has any questions, we request that he contact Jessica at (800) 284-7344.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The retailer had stock of the item at several stores prior to Christmas While the item may not currently be in stock, it is still listed on their website I will be happy to wait until the item is available so that the retailer can honor the price reflected in my original order
Regards,
*** ***

September 14, 2016*** ***Revdex.com, IncN Delaware St #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:We have received your letter regarding Ms***’ concerns regarding her delivery.We apologize for any inconvenience Ms***
encounteredWe did need to gather further information in order to provide a resolutionThe customer was contacted and messages were leftHowever, no response was receivedIf Ms*** has questions, our call center can be reached at (800) 284-7344. We appreciate having the opportunity to address the complaintSincerely,Stephanie D* ** ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below I spoke to him on the phone and they are suppose to send a repair man Friday to fix my fridge In addition this message is stating I contact the local office for a credit that he c;aimed he would process It isn't just for my dish washer it was for the inconvenience of all these extra visits this has been going on since October.
Regards,
*** *** ***

March 2, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***
I have received your letter regarding *** *** concerns about her range.I apologize for any inconvenience *** *** experiencedWe
regret that our representatives are not authorized to override decisions made by the manufacturer regarding repair coverageIt is our understanding that cracks are considered physical damage and not coveredIf she has any questions, Samsung can be reached at *** ***We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution is satisfactory to me.
Regards,
*** ***

February 14, 2017*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your follletter regarding *** ***’ concerns about her order.We regret her continued disappointmentOur return period is daysA representative attempted to contact her to offer a $price adjustment for her to keep the television model she receivedIf she still needs assistance, I can be reached at (866) 327- We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

December 29,
*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** (# ***)Dear Ms***:I have received your letter regarding *** ***’s concerns about the television.I apologize for any inconvenience Mr***
experiencedWe regret that we are unable to authorize a refundAs indicated in our return policy, damaged products are not eligible for returnGiven that our company did not deliver the television to the home and no damage was reported before the television left the store, there is no way to determine how any damage may have occurred. If Mr*** would like assistance with locating an authorized service provider in his area, *** can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan M***Executive Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me.
Regards,
*** ***

January 25,
*** ***
Revdex.com, Inc
NDelaware Street #
Indianapolis, IN
RE: *** *** (#***)
Dear Ms***:
I have received your letter regarding *** *** product issue
We apologize for the inconvenience Mr*** may
have experiencedBased on the purchase date Mr*** does not qualify for an exchangeHe is under a extended warranty and much go through serviceFor all questions regarding repairs and qualifications for a exchange, we ask that Mr*** contacts warrantech at 877-456-
We appreciate having the opportunity to answer the complaint
Sincerely,
Whitney E***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and accept that company is refusing to honor the promise made by their associate.
Regards,
*** ***

April 21, 2016*** *** Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** ***Dear *** ***I have received your letter regarding *** *** concerns about the television.I apologize for any inconvenience he experienced
We regret that we are unable to honor his requestAs indicated in our return policy, damaged products are not eligible for exchange or return. Our representatives are not authorized to override decisions made by the manufacturer regarding coverage. He may have the option to request a cancellation of the service plan coverage as long as the coverage has not been used and he has not already received a refund for itIf he would like to request the cancellation, we request that he fill out the enclosed form and mail it to the address listed at the bottom of the form.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive TeamEnclosure

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this response/resolution has taken entirely to longHowever I will no longer do business with this company
Regards,
*** ***

May 3, 2016 Revdex.com, IncNDelaware Street #2020Indianapolis, IN 46204RE: *** *** ** *** Dear *** ***I have received your follletter regarding *** *** concerns about the service plan.We regret his continued disappointmentHowever, our representatives are unable to override the terms of the service planWe have shared his feedback with the service plan administratorIf he has any questions, Warrantech can be reached at *** ***.We appreciate having the opportunity to answer the complaint. Sincerely,Ryan ***Executive Team